HP Officejet Pro 6830: HP 6830 Scan Issues

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• HP Officejet Pro 6830: Scanning with Officejet Pro Wireless 6830

  HP Officejet Pro 6830 analysis wireless? I tried using the wireless and ethernet without success. When I look at the system of preference/printer & Scanner / Officejet pro 6830 I see not "Scan" type in the printer option although it seems if connect you via USB.

  Hi @kskhater,

  It may be best to contact Apple to make sure everything is configured correctly and the necessary ports are open.

  You can create a second admin account, is not on the privileges, it is to determine if there is a problem with your user profile. The question might have something to do with your printing system. I know that the issue is scanning, but the printing system, it's what the driver, and since we already have reset the printing system, Apple may need to reload, or the operating system. Create a second user account will help determine whether the problem is related to your account.

  As you can see, at this point, we are at a stage of diagnosis, troubleshooting is the process of elimination. To identify the cause in order to solve the problem.

• OfficeJet pro 6830: scanning problem

  Hello

  I am trying to scan several pages... but the option ' save under... ". ' is not available.  I would like to save it as a pdf file.  As soon as I clicked on my computer, the next option is to 'Start scan '.

  Please notify.

  Thank you

  Hi @analisa808,

  Welcome to the HP Forums!

  I noticed that you cannot scan to PDF with your printer HP Officejet Pro 6830. And I'm happy to see it for you!

  To get help, I'll need some more information:

  1. If you use Windows or operating system Mac and the version number. To find the exact version, visit this link. Whatsmyos.
  2. If the printer is connected, USB, Ethernet, or wireless.
  3. If the printer is able to make copies.
  4. If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

  In the meantime, if you are using Windows, try the HP Print and Scan Doctor program. And let me know what happens!

  Please see this post, want good answers? Ask good Questions, so that you can get the most out of these forums.

  I hope hear from you soon!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet Pro 6830: Scan to PDF files

  Is there software available that will allow the digitisation of PDF files?

  BuzzB

  Welcome to the Community Forum of HP.

  If you did not, please install the software of full functionality for your printer.

  Instructions and an example of the digitization of Document or Photo are included:

  Install the full features software - printer

  Reference:

  E-all-in-one printer, HP Officejet Pro 6830 range

  HP Officejet Pro 6830 - User Guide

  See copying and scanning

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• HP OfficeJet Pro 6830 - scan to network?

  Hello

  Anyone know if it is possible to set up scan to network folder/path directly using the Officejet Pro 6830? The option does not appear on the printer control panel and requires the computer to be turned on in order and this option for the analysis to cross successfully.

  If not, are there plans to add this feature in a new version of s/w?

  Thank you

  Breleur

  HI Sylvain,.

  The model HP Offiecjet 6830 Pro does not support scanning to a network shared folder.

  For series Officejet Pro 8600 Officejet series manages this type of functionality, not the 6800 series.

  I highly doubt such a feature will become supported in the future...

  You can check the scanning to E-mail option of the printer, such only require the printer to connect to the network and need not the PC can be powered on:

  http://support.HP.com/us-en/document/c04310033

  Shlomi

• OfficeJet Pro 6830: scan to email

  scan to send an email to a hotmail account works fine.
  but scanning to an e-mail [email protected] address is not accepted and I am asked to give a good e-mail adres, although this great woorks adres while sending an e-mail on my computer.
  who can help to tonsolve my problem?

  Hello @dinvas,

  Thanks for getting back to me with your Scan-to-Email method. I did some additional research in the area of e-mail sending the issue that you are experiencing and found the following information:

  "The ePrint server will not accept messages sent from private areas."  (Source) The e-mail domain "@xs4all.nl ' that you are having problems with a private domain would be qualified bird. That's why the scan to email to your Hotmail account works fine, but others do not.

  I hope that this clears up any confusion. If you want to explore the options of additional assistance that I recommend you to contact our Cloud telephone support queue.

  Services Cloud HPs can be reached at the 855-785-2777.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  Worldwide contact HP

  It has been a pleasure to work with you. I wish you good luck going forward with this!

• OfficeJet Pro 6830: Officejet pro 6830 scan won't save in mac Sierra

  I open HP Scan of Applications on my iMac, running Mac Sierra.  Scanning documents OK then I have the ability to send to the printer or folder.  When I try to send a file, the 'Save' button is grayed out and I can't save the analysis.  I tried to save in different formats and different folders, but without success.  Any ideas?  I can save a scan if I directly on the printer, but in this case I don't get a choice of file to send it to.

  Hello
  The HP scanning application is not compatible with Sierra, so you may experience problems.
  Remove the HP scanning by moving it to the trash, then empty the trash.
  
  Instead install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• HP Officejet Pro 6830 E3E02A: HP Officejet Pro 6830 scan via web control panel

  Hello, I just bought the printer, and I tried to configure the analysis via the web control panel.

  When I tried to scan, I got the message:

  "You can't use this feature because it has been disabled. For more information, contact your network administrator or the person who set up the printer. »

  Given that I'm the one who created the printer and I am the network administrator in my house, there is not one that I can talk to

  I tried to find permissions in the printer itself, but I couldn't find anything.

  Can you help me configure the scanning to any computer that connects to the control panel (only designed connected to the wifi can do anyway is safe)

  Thanks, Lidor

  Hello

  Please specify what you are looking for to WebScan.

  Here is the procedure to activate Webscan (you are almost there to implement!),

  First, we assume that your printer is installed over the network (whether via a wireless or Ethernet connection)

  1. Go to your printer and to determine the IP address of the printer for example 15.37.213.128
  2. The priner key IP address in your Internet Explorer browser
  3. Go to sweep, there should be an option Webscan. If it says "you cannot use this function...". ", you will need to enable it.
  4. Activation of the Webscan: Click on 'Settings' > 'Security' > 'Administrator settings' (simply 'continue' if there are any warnings about certificates, you may need to click on "Advanced" to continue)
  5. Under 'Settings administrator', it should be a "Webscan' option, be sure to what is"checked"and"Apply"or"Save"your settings.
  6. Go back to perform a scan and you should be able to see the Scan options. Select "Document Source" to be "ADF", PDF "Type of Document' and 'start scanning '! (You can also select "Document Source" to be "JPEG")
  7. Once scanning is complete, right-click and save your file in the destination of your choice.

  Here is a relevant video showing how Webscan is done, you are right in saying Webscan can be used in any OS, the video example uses Chrome for example:

  Scanning from Chromebook

  https://goo.GL/fH4F1R

  Hope that helps.

  Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement.

• HP Officejet Pro 6830: Model documents issued by the intermediary for scanning

  When I insert a document in the toploader, the document is not sucked through for scanning, the scanner scans just a blank document.

  Hello
  
  Thank you for using the forum.
  
  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/5390308#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  An example of using the ADF as the source is indicated below:

  

  Hope that helps.

• My new printer HP Officejet Pro 6830 continually prepares to scan whenever it is turned on.

  My brand new HP printer officejet Pro 6830 repeatedly "prepares to sweep" movement of the scan head in position again and again each time it is turned on. What is going on?

  Welcome to the HP Forums @jporter0,

  I saw your post on your Officejet 6830 attempting to initialize a scan when the printer is turned on and I wanted to get do you I share my suggestions.

  Try a power reset to start and make sure that the printer is connected directly to a wall outlet, avoiding the power and surge arresters bars.

  With the printer, unplug the power cord at the back of the unit.
  Unplug the power cord from the wall outlet.
  Wait at least 15 seconds.
  Plug the power cord into the wall outlet.
  Reconnect the power cord to the back of the unit.
  If the printer does not by itself, press the Power button to turn it on.

  When the reset is complete, try to make a copy, print, scan again and let me know if you see any problems with these features. If you notice the error codes, include them as well!

  Hit the "Accept as Solution" If the issue reached a resolution! Click on the thumb below to love my post or show thanks to me to lend a hand up!

  Good luck

• HP Officejet Pro 6830: do not scan from the adf

  Hello

  I'm trying to scan on my all-in-one printer, but it won't pull the paper down in the adf.

  I know that the adf works because it will copy from there, and I try and managed to scan until the thing "original charge" appears on the printer screen.  It is scanning, but the page is not mobile.

  Any ideas?

  HI @bekf

  Open the HP Officejet Pro 6830 software (it is wither appears on your dektopm or under all programs > HP > printer folder).

  Click on scan a Document or Photo and check the scan source is defined as "Use (if installed) document feeder", and then click the scan button and check for the difference.

  Please let me know of who can help,

  Shlomi

• OfficeJet Pro 6830: Printer OfficeJet Pro 6830 how to scan to PDF files

  I bought a HP OfficeJet Pro 6830, and I can't understand how to scan documents from the printer to my computer in PDF format. It analyzes only in JPEG format.

  The documentation I found online says that the PDF option should be present on the touch screen, but are the only options on my printer to scan to the computer, fax scan, scan to e-mail, etc..

  I have 10 windows and a new HP laptop.

  Can anyone help?

  Hello

  Thanks for your comments.

  The disc that came with the printer may or may not have the support to win 10 OS as the priter was launched before Win 10 is available - where the download URL would be a safer way to get the WIn 10 OS feature MANY software.

  We recommend that you download (save on the hard drive) rather than installing in online it.

  After you install the FULL features software, you will be able to scan in PDF format.

  Hope that helps.

• Printhead error on 30 - day old HP OfficeJet Pro 6830

  I have a month old HP OfficeJet Pro 6830.  I get the following error: "ERROR: problem with printhead.

  I tried the following:

  (1) the printer reset

  (2) installation of new HP ink cartridges

  (3) selecting "clean print heads" in the menu of the screen - but the printer is not responding

  I have need ideas on what to do next, or if I should just return this printer to die after a month of domestic use.

  Hi Betsy,

  I found a document that talks about this problem.  He recommended that the reset of the printer that list you as something you did.

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/7107898/document/c03026717

  I would recommend the once - printer reset, but if this does not resolve the issue - I return it.

  I'm sorry for the difficulty.

  Jean

• HP OfficeJet Pro 6830 constantly go 'offline' and cannot print

  Hello world.

  I love my HP OfficeJet Pro 6830. It does everything I need a printer / scanner but it is one of the aspects that are really starting to annoy me and my family (i.e. my WIFE!) - he continues to go 'Offline '.

  I understand perfectly that it needs/desires to go to save mode, when I'm not using it or have not used for some time, but for now, every time I have seem to need to use it (after I have not used for some time) of energy, it is listed as 'offline' and the only way I can print is stepping on him , turn off, turn it back on, wait a while so it connects to my WiFi network and then have another go. Then it works... and prints the other five copies of the document that my eager family tried to print!

  "HP print and Scan Doctor" said he of just nothing wrong and just suggest just uninstall and reinstall. I already tried and it changed nothing. Same problem with Windows 7 and 8.1. It will print a page of 'internal' test, but not via Windows test page.

  I also tried to restart the spoler and checked the 'File and Printer sharing' settings, the firewall settings and looked at the network discovery and run various windows troubleshooting tools without result. Nothing works, but the HP Officejet Pro 6830 software can see / communicate with him! It's so frustrating.

  Someone at - it ideas? This really, REALLY boring. Thanks in advance to anyone who donated their time to help me.

  Regards,

  Steve.

  Steve take a look at this link posted by JonW.

• HP Officejet Pro 6830: HP Solution Center

  It was time to replace my HP Officejet 6310 printer. I wanted to stay with the brand HP because I need to use the HP Solution Center software provided with the printer to manage all of my scan, print and fax. So, I bought the HP Officejet Pro 6830. This model does not include the HP Solution Center! It was rather the HP printer Assistant who does not have the features I need. I called HP to see which models have the HP Solution Center, but she says she does not have a list. And I can not find this software listed in the product description so that shopping for HP printers. Help, please! I need to buy a print-scan-fax HP device that has the HP Solution Center software. Here is a link to a previous HP Support Forum stating that the HP Solution Center software is not affiliated in any way with the Officejet Pro 6830 and can not detect the device of this model: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP6830-not-recognized-in-HP-Solution-C...

  I called HP technical support. The HP Solution Center 'is no longer supported"all new models.

  So here's what I can do is no longer with the HP printers:

  1. can't see up close the image I'm scanning. So, I can't crop accurately and make fine adjustments.

  2. granular scanning quality PDF. I scanned "line" or text in black and white mode and this is a resolution low resolution, despite the use of 300 dpi and brightness adjustment.

  3. limited to 300 dpi PDF.

  4. no characteristic clipping for scanning matrix photos in newspapers.

  5 JPG limited to 1200 dpi (opportunity to Solution Center with 9600).

  It seems that HP scanners provide only basic functionality. I'm go to Epson printers that use the Document Capture Pro Software and advanced features that HP has taken away from us.

• HP Officejet Pro 6830: Unable to communicate with the Scanner

  Printing is fine and just impossible to scan.

  I tried to solve the problem of scanner/copy of the measures:

  1. run a 'HP Print and Scan Doctor' to check

  2. click on 'Scan of difficulty' to identify the error

  3A through the steps with all green ticks, with the exception of the driver with a «!»

  4. with the result, I went and download the latest driver to update the scanner and also did a update system for you ensure that the printer is so far

  5. after the update I still get this message from the scanner "Unable to communicate with the Scanner" and when I press the button of scan/copy the printer only a "ding" sound occurs but nothing is scanning / copy

  Note: I brought the printer 2 months ago and this is the first time that's happened

  Hi @Flash1688,

  Welcome to the HP Forums!

  I see that you are unable to communicate with the Scanner with your HP Officejet Pro 6830 on Windows 8.1. I'm happy to help you!

  If you just try to make a copy with the printer, it works? You see on the screen of the printer error messages? Copy of Documents. Also, if you lift the lid of the scanner during the copy process, you see a light come ON and the scanner bar moving?

  In the meantime, please, try the procedure described in this guide, a message 'no computer found' for HP Officejet 6810 and HP Officejet Pro 6830 e-all-in-one printerand let me know what happens!

  I hope hear from you soon!

  "Please click the Thumbs up icon below to thank me for having responded."