HP Officejet Pro 8620: Cannot parse after upgrade to Windows 10

After switching to Windows 10, I found that I could not scan to my computer using a USB connection.  I ran HP print and Scan doctor and he said that everything was OK and I could actually scan a document into my computer using the "scan test" function of the program.  However, the normal scan would not work with the error msg 'connection to computer is lost.  So I uninstalled the current HP printer driver software and downloaded the recommended replacement.  The scan does not always for the same reason.  Still printing HP and Scan doctor said that everything is perfect with the scanner but now when I try to do a 'test' scan I get the message "HP Officejet Pro 8620 is not found".

This same package worked for many other clients, so I don't feel the driver/software it is, on the contrary, I suspect that the question has something to do with the computer.  I'm always happy to do everything that I can to help if you want.

I suggest running the tool (SFC.exe) System File Checker. If you do not know how, you can use the following link for instructions: System File Checker: run sfc/scannow & analyze its logs in Windows 10 / 8 / 7.

Another thing we can do to help isolate the problem is to perform a WebScan.

I made some screenshots for you that might help, I know that sometimes it is easier when you have a Visual. You will need to get the printers IP address from the front panel of the printer. You can touch the wireless network icon and view in the menu wireless settings. Take the IP address and enter the address of a browser bar.

In the embedded Web server, click settings

On the left side, click the administrator settings

You will see the following message will appear, click OK

You can now select continue on this site

It may take a few minutes for the next page load. You might even see get a message that says: "Internal system error", if this happens please just refresh the page. (you can tap F5 on the keyboard to refresh)

Once the WebScan is enabled you can click the WebScan tab above and do a scan. Please let me know if it works or not.

Tags: HP Printers

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