HP Officejet Pro 8620: Pro 8620 incoming faxes will not desktop folder

Similar Questions

• HP Officejet Pro 8500 A910 Premium will not send fax from computer with Windows 8

  My printer was working fine on Win XP and I could fax directly from the printer or the computer.  I installed 8 32-bit Windows (I am under an older system that works very well for everything that I use it for - thank you very much) and downloaded the latest driver for HP large & software for Win 8 32-bit.  Everything works perfectly, except for the computer fax.

  If I run the test of the printer fax, the fax test PASSES.  If I run the test fax from the computer, the fax test PASSES.

  If I put documents into the feeder of the printer and use the features of fax printer, it Fax beautifully.

  It's only when I fax from the computer, the screen appears with the status of the queue, then state turns to cancelled each time.

  He has always worked on Win XP.

  The FAX and FAX printer driver for the printer-FAX appeared in Control Panel automatically when I installed the HP drivers/software update.  All the properties of the FAX printer seem good.

  I tried a usb connection and a connection of network ethernet, with the same results.

  Printing and scanning all work fine.  I really like this printer and I love it even more if I could figure out how to get by fax a document from the computer.

  When I say fax from the computer, I mean opening a document saying print, select Fax - HP Officejet Pro 8500 A910, filling the page of information by fax, selecting my cover page options and press send fax.  Everything like I used to do it before I upgraded to Win 8.  When I hit send fax, it is when I get the popup that fax is in queue, then it goes to cancelled.  No error codes are displayed, no clue as to why, no nothing.  If I print the document and put it in the printer tray I can using display printer fax without problem.

  Very weird.

  Well, I spoke with some of the engineers, and they suggested next steps. First of all, here's a thread on a forum of MS on the removal of an alternate driver.

  http://TechNet.Microsoft.com/en-us/library/cc730875.aspx

  Another thing to note is that in Win8, you can easily access the command prompt by pressing the windows key and typing "command prompt".

  In addition, I will PM you walk a few others on the removal of the remains of the software from the back-end of your PC. To be sure, you will need TO follow these instructions to the letter.

  Do these two things and let me know what happens after the installation of the printer again since the direct download link I already provided above.

  Let me know and have a great day!

• OfficeJet Pro 8500 909 a will not be re - install Mac 10.7.5

  I am very frustrated with this issue, I'll have. Here are the bullets:

  • Running Mac 10.7.5 (Lion).  Printer is connected to this computer through the USB port.
  • Has started to receive messages on my all-in-one HP OfficeJet Pro 8500 909 a scanning would work not and check the documentation for the aid.
  • While looking online and through some troubleshooting, I deleted my print printer to attempt to reinstall fees.

  The main problem I encounter is that I can't seem to re - install this printer no matter what I try.  Here's what I tried...

  • Tried to launch the HP (ver 2.3.15) CONFIGURATION UTILITY and DEVICE MANAGER HP (1.5.8) that was installed on this machine for the printer.  When going through the Setup utility, my device is not seen, so it is considered for a screen and then I invited me with a message that says that my device is not supported by the installer and I had to go to hp.com/support for more help.
  • When I go through SYS PREF > PRINT & FAX and try to click on the '+' to add a PRINTER, the printer never shows in the choice of 'default' as being same / connected.
  • When I go to find help on the support site, the indications only can I find tell me I should use for the Lion, update the Apple software to download the latest update (which I'm sure has already downloaded on this machine in the past).  Tried to restart my Mac, reboot and disconnect all the wires between the printer and Mac, to see if it would work the update of software this printer is connected.
  • I scoured the HP website to try to find the "utility installation hp for lion" install file, but it doesn't seem to be available as a manual download - each direction pointing right back on software updater.

  It is where I am at-I feel like I'm stuck in this small black hole where I can't use the HP Installer on this machine b/c it is too old and I can't download something 'new' of Apple Software Updater.  I did go to the Apple website and download the drivers for Mac OS x Mountain Lion & Lion. I have installed for this machine, restart and still nothing that shows this as a connected USB printer.

  Help, please.

  Chad

  Hi chadkafka,

  Follow the steps below

  1. check that your USB cable is good using a new

  2 open the system preferences and then right-click in the white area open. Select the Reset printing system

  Note: If you have installed other printers this will remove all printers in the print queue.

  3. open utility disk, then on your hard drive. Click on repair disk permissions

  4. connect the USB cable to a Mac and then select now, when it asks you to install the printer

  5. click on the apple icon Mac in the upper left corner and then run software update to reinstall the printer using the ASU.

  Let me know if you get the printer installed successfully?

• HP OfficeJet Pro 8710: 8710 Officejet Pro Maintence of software will not work

  Brand new Officejet Pro 8710 replacing Officejet Pro 8600.

  Installed all the software (I think) and am connected to my PC via USB Windows 10.

  All functions seem to work fine - scan, copy, fax and print of the PC software.

  When I open the printer software, I can't do maintenance tasks such as printing a page of diagonostics, situation report, alignment and cleaning of the print head. It is said "... impossible to print.

  I discovered I can do these tasks using the EWS in the process line, but not with the PC software.

  How to restore this functionality.

  Thank you.

  Hello @Ru3_Geep, hope you are well!

  Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others.

  I see that you are having problems running the HP printer assistant software maintenance. It seems that the problem with the software of the printer. Try the following steps:

  • Unplug the USB cable from the printer.
  • Go to control panel of configuration-programs and feature - select all of the HP Officejet printer entries and uninstall them.
  • Restart your computer.
  • Now, click http://ftp.hp.com/pub/softlib/software13/printers/OJ8710/OJ8710_Basicx64_1881.exe and install the printer drivers.
  • Connect the USB cable until you are prompted in the connection type window.

  These measures should do the trick, let me know the result!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• HP Officejet Pro 8500 A909n: HP Officejet Pro 8500 A909n - heads will not snap.

  HP Officejet Pro 8500 A909n - heads don't align.

  -replace the heads-get green light in the HP utility on both

  -replace the ink

  -reset printer.

  He's still not the alignment - mires look OK (2 and 3) with the exception of the verticle (focal 1) lines

  second line 3 game are a little out of the middle (vertical)

  Anything else I can try?

  Hey @bgflyer,

  Welcome to the Forums of HP Support!

  I see that you have some problems with the alignment of your Officejet 8500 first all-in-One printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to solve problems of alignment with your printer.

  If after the above, that you can't always line up, the printer must be replaced. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro L7555: Officejet Pro L7555 complete software will not add printer

  I installed the complete software of features on an Alienware laptop.  The printer is connected to my router wireless via an ethernet cable.  When I try to add the printer, the software identifies the printer, contact the printer, but after completing 50% of installation I get the big red 'X' with Setup failed failed message.  repeated tests end up with the same result.  Tried two doctor scanning and printing and Printer Setup Wizard and both recognize the printer but will not be in place.  the installation wizard cancels download immediately after the start, while the doctor print and scan refer me to the site to install full software that puts me to the square.

  In the reconstruction of the hard drive on my Alienware Laptop M11, I think I've identified the software that caused the problems.  I installed windows Basic, then immediately installed the HP Officejet software without any problems.  However, as I have installed other software I discovered that "Cyberline Youcam" software seemed to have removed the printer and a fax from my list of installed devices.  I removed the Cyberlink software and managed to reinstall printer/fax devices.  You might want to leave HP company know so that they can continue the investigation.  Thanks again for the help.

• OfficeJet Pro 8600 more: printer will not recognize this yellow cartridge has been refilled.

  The printer would not print because the yellow cartridge was totally exhausted.  I had all the colors of three cartridges filled at Costco and reinstalled the printer.  Still not printed - he continues to say the yellow cartridge is completely empty and must be replaced.  How can I do recognize that this cartridge has been refilled?

  Replace all cartridges per HP cartridges to see if it solves your problem. If so, suspect that the reloaded cartridges were damaged by Costco.

• OfficeJet Pro 8600 Plus: Scanner will not install software stopped working/Easy Start

  Unable to scan to computer, but has worked in the past. Error message indicates that the software HP for the Scan of the computer could not be located.  Have been trying to install it, it seems to be downloading but then says that it cannot install because no internet connection.  The connection is fine, works for everything else, shows very well in the status reports.  Tried several times, restarted the computer, nothing seems to work.

  Hi @SD58and welcome to the Forums of HP!

  I'd be happy to help you to install the software for your more than 8600. Using Safari or another browser? It seems strange to me that you can download the software, but then can not install, the installation requires no software. However, the Easy Start probably reaches out using internet to locate appreciate software to install. That being said, I feel the question could be linked so browser that I wonder what browser you use and if you could try another.

  Please let me know the result of using another browser and we can go from there. If using another browser resolves the issue, please click on accept as Solution to identify your post as solved.

  Thank you.

• Officejet Pro 8500 a roll will not come time occasionally

  While he was trying to print several pages after each 5 or 6th will not roll down and printer says no paper in the tray.

  This is where the fun begins!

  After clicking on screen that there is in the printer of the paper trays start thinking'...

  Sometimes continue to print or

  Restarts printing, but the very 1st page! It doesn't matter that maybe 39 already make forgotten everything and start all over again.

  Now please explain/help what could be bad?

  Please tell me how will I save 50% energy and 50% ink? Not to mention the paper!

  printed page count 687 duples 97 color 452 206 b & w

  I guess that's an all times low record for ventilation isn't Mr. HP?

  I hesitate for a second to go back to costco and receive a refund if you pay back the money spent for replacement cartridges stored in my office...

  I am disgusted!

  Here is a link that can help the rolls is not going down.
  http://goo.GL/OmcQq

  Another option, that you could do is update the firmware to the printer. Here is another link that will guide you through it.
  1. choose the product, research
  2 operating system
  3. choose Download (FIRMWARE)
  http://goo.GL/BVOOg

  Let me know what happens, thank you.

• My HP Officejet Pro 8500 has more will not install on my laptop with an ethernet cable or wireless. I need help!

  I have a laptop Sony Vaio with Windows 7 and I can't install my printer wireless with my laptop. I tried to use the ethernet cable and troubleshooting, but no option doesn't solve the problem.

  Hello

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  Good luck, you need to update or reinstall the latest driver.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Solve printer problems (Windows 7)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Open the printer (Windows 7) Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Touchscreen Officejet Pro 8500 A910g a will not answer and the test page does not print during installation

  During the setupl touch screen lights up with the screen language and network led on.  Test page does not print.  Touch screen will not respond.  Printer purchased on 20 Oct.

  Hi paulw17291,

  Power remove power at the back of the printer cable. Wait about 1-2 minutes before plugging it back in. Let me know if that solves the problem you are experiencing.

• HP Officejet Pro 6830: Receive faxes with a HP officejet pro 6830 w / answering machine

  I had an OLD officejet model that could receive faxes even if the answering machine was not connected directly to the fax machine the 6830 manual says that it must be directly connected.  My current Brother printer does NOT receive faxes because of this problem.  Anyone know if I directly connect my machine to this model (Officejet 6830) to make it work?  I won't buy it if it will not work.

  Hello @JPJ408,

  Welcome to the Forums of HP Support!

  I understand that you are looking to buy a printer all-in-one HP Officejet Pro 6830 for fax purposes. While the User Guide advise you to plug the answering machine directly on the back of the Officejet unit, it is not necessary.

  If you have a fax with an answering machine on her line, the only requirement is that the fax is set to two rings higher than the answering machine. Most of the responders are put back on 4 rings. As a result, you would set your Officejet to automatically pick up on 6 rings. In this way, when a voice is heard, you can manually respond to the call before the answering machine to pick up. If you are not home and then people can still leave messages on your answering machine. If you have a fax to come through, do not respond. The answering machine will pick up after 4 rings. At this point the fax machine "listen" on answering machine message and if fax tones are detected, the fax will take over and receive the fax.

  I hope this helps clear up any confusion.

• OfficeJet Pro 8600 N911A: fax wireless

  I need to be able to SEND faxes.  Is it possible to configure my Fax on my Wireless HP Officejet Pro 8600 model N911A?

  Welcome to the community of HP @BARBEO,

  I understand that you are looking to set up your HP Officejet Pro 8600 fax functionality. I'll be happy to help you.

  It is possible to configure your HP Officejet Pro 8600 to fax, however, fax can be used through your wireless network, so the printer will be connected with a telephone cord. Below, I've posted a link to a document that has some instructions on how to configure the functionality of your HP Officejet Pro 8600 fax. Please try all the steps in order and get back to me with the results.

  HP Officejet Pro 251dw, 276dw, and printers of the 8600 series - set up the all-in-one to send and receive faxes

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• Have windows 7 64 bit, andf Intuit quickbooks pro, Amyuni PDF printer will not save to the PDF format. Message from readings of intuit library printers 'could not print to the printer. Check your printer selection. Impression was canced from another progr

  Have windows 7 64 bit, andf Intuit quickbooks pro, Amyuni PDF printer will not save to the PDF format. Message from readings of intuit library printers 'could not print to the printer. Check your printer selection. Impression was canced from another program.

  Hi rkusa1,

  Thank you for using Microsoft Windows forum

  QuickBooks worked very well under Vista? It should also work reliably on Windows 7.

  However, you may want to follow these steps.

  1. right click on your quickbooks start exe file and open properties.

  2. on the Compatibility tab, select the compatibility mode and run this program in compatibility mode for Windows using the following link: http://windows.microsoft.com/en-us/windows7/Make-older-programs-run-in-this-version-of-Windows (only if she worked very well with former Windows operating system)

  3. the control privilege level "Run this program as Administrator". Press apply/OK to close properties.

  4. start - devices and printers - add a printer - add a local printer - create a new port - local port and name it QBD_PDF.

  5. Choose install AMYUNI Technologies - Amyuni Document Converter 300 (click the button update windows if it is not on your list).

  6. If windows detects you already have a driver and then choose to replace the current driver. The printer name Quickbooks PDF Converter - do not share the printer - NOT set as the default printer. Finishing

  7. start right click - devices and printers - printer QB, choose printer - properties and go to the Advanced tab.

  8. remove the checkmarks in the 4 elements with square next to them (lower part of the screen) boxes, and then select "Print directly to the printer" press OK to close the window.

  9 restart you computer and open Quickbooks. Open the file - printer installation and make sure of Quickbooks PDF Converter is selected for any operation PDF printer that you use frequently. (on rare occasions, you will see not of Quickbooks PDF Converter on the list, reboot again and you'll get it).

  You can now perform operations of PDF in Quickbooks (works for 32 and 64-bit Windows 7)

  For a similar question, see: http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/2bd30024-0a64-4f6b-a831-8cb7c1e4cce5

  If the steps above do not post your question in this link: http://community.intuit.com/quickbooks

  Kind regards
  Aziz Nadeem - Microsoft Support