HP Photosmart 5510 564XL cartridge error

I just went to OfficeMax and bought a XL 564 cartridge "Black" replacement for my photosmart 5510.

I was careful not to get the black cartridge that said it worked only with the 5 printers cartridges.  On the side of the box shows the 5510 as being compatible.

I removed the black cartridge which was in my printer and installed a new.  Now my printer shows me an error that says that you cannot use a cartridge configuration once the printer is already initialized.

True, the replacement cartridge is labeled on the barcode of the cartridge as a "Setup" however I replaced that was also labeled "setup."

From what I read, install cartridges are not supposed to be sold as a replacement.  What can I do now?

Then contact the retailer or HP support for the replaced cartridge.

If necessary you can find contact information by selecting region yoru and continued technical support after purchase below:

http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

Shlomi

Tags: HP Printers

Similar Questions

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    That there is a problem with one or more of the ink cartridges should be sorted first, the control panel will not answer while the device is in an error state.

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    Open the utilities tab and click on Setup & software printer, then click on convert USB to wireless and follow the steps on your PC.

    If this success then run a scan of your PC use.

    If it is not detected, which is likely to be affected by the error status of the device, such you will solve the problem first.

    You can follow these steps to solve a problem of cartridge if necessary:

    http://support.HP.com/us-en/document/c02924284

    Kind regards

    Shlomi

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    I have a photosmart 5510 printer I bought at the Japan. It came with a set of 178 cartridges.

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    • you bought your printer on the Internet from a supplier in another country.
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    Below that there is a link 'Contact HP for support product' but if I click that I find myself on the sureSupply page and I have to choose my model and location. If I do that, I see a list of 564 cartridges I buy.

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    * I am not an employee of HP, my work is voluntary.

    If this answer was helpful and clarify or solve your problem, please mark the topic as resolved and click on my next star to indicate a kudo, thank you.

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    To contact HP Technical Support: contact HP worldwide | HP

    Hope this helps,

    Jason

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