Photosmart 5510 not printing and noises when toggled or asked to print?

About 6 months ago, we purchased our printer HP Photosmart 5510 alongside our Touchsmart computer, and so far, both work fine.

However, there are a few weeks at random, when I sent a document to print, the printer started making a very loud noise, sounding almost as if he was that something stuck in the back there. Only to make the noise stop, I cancelled the printing and has turned off, which again triggers intense noise. This back on once again, he made the same noise and, before moving on to the usual display a notice on the monitor of printer flashed by saying that the device had extinguished itself incorrectly.

It lasts for a few weeks now, and after having scoured your Web site for all the details, I couldn't find anything on this issue. After detecting that other factors may have come into it, I watched some of your videos on how to fix etc. paper jams. After pulling some paper in the back, I thought the culprit of all this, the message on the monitor said he had a 'ink cartridge problem' or could not detect the paper, even if we just replaced the ink and I have to reload the paper. I watched the videos of these two problems troubleshooting and tried 20 seconds thing etc, but nothing worked.

Really, I'm so frustrated and I would like a little help from a very kind person out there?

Hey mollycat,

It seems that there is a problem with the power of the printer mechanism paper.  If the unit was loud noises, then it might be a part out of alignment or a piece of paper caught in the unit.  However, you mentioned the continuation of the measures is stuck, remove the paper, and now the printer gives error ink system.

I will provide documentation of troubleshooting below for the two issues, but if these steps don't erase the question then I would advise to contact HP Technical Support on this printer.  Is it is only 6 months old, then it would still be under warranty by the original manufacturer.

An "Out of paper" message on the control panel and the all-in-one doesn't pick up paper

An alphanumeric Code (example: ' 0 x 'r' C2...) ") or 'Ink system failure' Error Message is displayed on the front panel when printing

To contact HP Technical Support: contact HP worldwide | HP

Hope this helps,

Jason

Tags: HP Printers

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