HP Photosmart D5160 prints everything in red only

My Photosmart D5160 started printing everything in red. In any document (usually, we print our business letters in black only) red.

The standard Test page printed from the PROPERTIES tab is completely red, although the Windows logo in the upper right shows a hint of pink and yellow.

What happened when the cartridges, color and black (genuine HP 344 and 337 respectively) were half full. There is no error message on the D5160 Billboard and the LEVELS of INK display this ink in both.

There is no configuration setting I see requiring everything to be printed in red.

I tried a download of the latest driver from HP site... Basic installation failed half way through.

Then I uninstalled all HP software, removed the printer and tried a reinstall of the base on the site of HP driver (I have more... lost installation CD)... It seemed to work and at the end of the process, it will automatically restart the PC. When Windows came back to the top, it says the installation failed, then he collected information about the problem, sent automatically to Microsoft to see if there is a fix for this problem. He returned and downloaded a fix for the "problem"... Unfortunately, I didn't record what was the known problem. Hotfix installation failed thus leaving me with no printer at all.

I ran a system restore available promptly to see if I could restore to before the problem of red (I don't remember when he did) - system restore worked and I have a printer installed again, but she still print red only. Red is now counted - so I have cartridges that have a lot of ink, but as the Red runs, I can't print anything.

Anyone has any idea what the hell is wrong?

Thank you

p.s. I'm under Windows XP Home V2002 SP3 with all the latest Microsoft patches up-to-date.

Try to print a self-test of the only printer page. Maybe it's a hardware problem with the printer itself. If you print the test page and you get the same results in RED, while this isn't your software, it has something to do with your cartridge or print head.

Even so, full to halfway, you can try to replace the cartridges and see if you get the same result. If you get the same result, it will be your print head.

Tags: HP Printers

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