HP Photosmart Premium C310A: Photosmart C310A advance paper too little

Similar Questions

• Photosmart Premium C310a: Photosmart Premium C310a does not detect photo paper in the status bar

  Prints on plain paper e.g. A4, but does not recognize the 6 x 4 photo paper in the tray above, asks me to load paper in the tray.

  Hi @Ebeniste1uk,

  Welcome to the HP Forums!

  I understand that your HP Photosmart Premium c310a does not detect your photo on Mac OS X 10.10 tray. I am pleased to see that for you!

  I would recommend going through this guide, the printer is not Pick Up paper from the Photo Trayand watch this video:

• Scanner Photosmart Premium C310a for error on Windows 7 64 bit

  Hi all

  I bought a HP Photosmart Premium C310a this weekend. Everything works fine except the scan. This is what the problem is:

  When I try to scan (through the centre of solutions) I get an error message as soon as scanning starts software (hpiscnapp.exe) that says: (translation of the Dutch for some of them may not be accurate) the scan cannot be made because the HP imagingdevice has a network and is used by another program or computer. Try again later.

  Description of the error extended; 4, [(0,400,80004005), (2,33,80040013), (3,33,0)]

  Nothing (no other program or computer) is using the scanner at the moment. The strange thing is I have Windows 7 64-bit systems and on the system, 32-bit and Windows 7 32-bit system works very well.  [EDIT: just encountered the same error on the PORTABLE 32-bit too :-(]

  Scanning from the façade C310a and selecting the computer also translate this error.

  Wireless connection to the C310a directly via an "ad hoc" connection does not either.

  I deleted all HP components (including using the abduction utillity L4) and them reinstalled several times. Through the page Web of the C310a scanning is possible, but with resolutions lower (max 600 dpi). I ran the diagnostic HP, no result (HPPS.exe) program.

  Context: C310a is wireless in the same network as the three laptop computers box.

  Laptops: 2 x Windows 7 64-bit, 1 x Windows 7 32 bit

  No problem: 1 x Windows 7 32 bit [EDIT: just encountered the same error on the PORTABLE 32-bit too :-(]

  Problem: 2 x Windows 7 64 bit.

  Been strugling with this problem for a few days. Would be very happy if someone knows how to solve this problem.

  Thanks in advance.

  Marco

  Hi Travis (and maybe somebody else who will have the same problem in the future).

  So I finally got to do the work. Here's what I did. I backed up my data, wiped my laptop completely and reinstalled all software, including 64-bit Windows. Now everything works flawelessly. Don't ask me why, or what caused the problem because I know and still can not understand.

  At least everythings works as it should and I hope it will stay like that.

  Thanks for your efforts of Travis! I really appreciate it.

• Photosmart Premium C310a printing blank Pages

  I have a printer Photosmart Premium C310a that I already returned a printer to the store for this same problem. After that initial set-up of the printer was working fine (not to mention that the white lines printed in the photos, but I could deal with it). As I said, I returned the first because I couldn't get the printer to print anything. Would make sounds as it was printing, but then spit on a blank page, no matter how, I have printed or copied. I changed the ink in new ink and still no luck. When I tried to align the cartridges he caught around for a while and then he said "alignment failed". So I took the product back and it replaced. Got a new and same exact situation happened. Installed and worked great... Using the same ink that wasn't on the previous printer... Now, two days later only puts on white paper... Help, please.

  Thank you

  Matt

  The firmware update can help some of these problems:

  Install a firmware update

  Looking for a firmware update that could help solve the problem:

  1. On the product control panel, tap the Setup icon ().
  2. Support on the Web .
  3. Tap the updates .
  4. Touch of the product updates .
  5. Tap Yes to update. The update can take 10 to 20 minutes. Do not turn off the printer until the update is completed. The printer will stop and automatically start up.

  These measures come from this document:

  Print quality troubleshooting

• PhotoSmart Premium C310a: Error code 06x1011bef

  I have a HP PhotoSmart Premium C310A get error code 06x10011bef, no idea what it is?  It was error 0x610000f6 I found to be 'Transport Jam'.  Found a sunken world of black ink cartridge cartridge everywhere inside the printer.  took the print head and cleaned and do not have this error more, but now the news.  Any help would be appreciated.

  Hello @Hummer49,

  Welcome to the HP support forums.

  I understand that you have found an error code after the cleaning of the print head of your Photosmart Premium C310A.

  Usually, the error refers to a print head or of ink system failure.

  He could have maybe been damaged during cleaning.

  Try to go though the following document.

  "HP printers - solve the 'problem with printhead,'"Printer failure,"'Ink system failure,' or a ' 0 x ' r a 'C2 '.... "Error

• HP Photosmart Premium C310a - driver installation does not work!

  Hello HP!

  I bought a HP Photosmart Premium C310a and now I am trying install the drivers for it on my new computer with Windows 7 x 64. I tried only the driver (PS_AIO_07_C310_FSW_Basic_Win_rus_140_246.exe), and the full package (PS_AIO_07_C310_FSW_Full_Win_rus_140_246.exe) official website - both of them give me the same error: when I agree with the license terms, the installation checks the update and then disappears without notice or cause.

  Please help me as soon as POSSIBLE.

  PS: I can't find the original CD.

  This might help:

  http://support.HP.com/us-en/document/c03030583

• Premium Photosmart CN503AA: Photosmart Premium C310a is no longer prints black

  My Photosmart Premium C310a printer print is darker.  The following information may be useful:

  • Product number: CN503A, model number C310a
  • Two PC printer: we're a Windows 8.1 operating system (64-bit) and the other is a Windows 7

  So far, I conducted the following remediation efforts:

  • Replace the ink cartridge
  • Used HP support assistance to try to clean the printer and align the printer.  Alignment failed.
  • Replace the print head with a refurbished HP printhead.  (This also includes cleaning the area specified in the replacement instructions).
  • The printer still does not print in black.
  • Tried to align the print head.  He failed.

  Any suggestions?  The printer is no longer guaranteed.

  Thank you!

  Hi there @Scott1453

  I hope you are well!

  I read on how your Photosmart C310a is no longer printing black, and you've tried several unsuccessful troubleshooting steps.

  My suggestion for you would be to try a print head soak. See this post for instructions. Please follow them with caution: Re of Solution accepted: black ink does not

  If still not print ink, call us to discuss your options for printing with HP!

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  

• HP Photosmart Premium C310A...

  HP Photosmart Premium C310A... Error message indicates that the smaller black cartridge is missing.

  I bought a black XL and put it in the slot of the largest. I threw the small cartridge and now the printer does nothing with an enpty slot.  I went to the store and bought a new rear cartridge that said XL on the box.  When I got home it IS a XL and custom insert into the smaller slot. Stores here carry not more the smaller cartridge for blacks.  It's so frustrating.  This printer has been a huge disappointment. Even when I have all new cartridges I don't get over 10 pages until the ink is gone. It is $ 3.00 per page to print in black only or in color. (BS.)

  How can I get this printer to bypass the smaller cartridge slot and read more?

  The smaller "black" cartridge is a photo cartridge.  You need to replace the photo cartrdige, the printer cannot print without all cartridges installed.  (Further - withdrawal from a tape for a long time will allow the print head to dry out, which can cause damage permamant...)

  The document here can help identify the right cartridge.

  Figure: Ink cartridge Photo with the camera logo

• Windows 7 32 bit can not find the driver for printer Photosmart Premium C310a

  I recently had an update to the product directly on my printer Photosmart Premium C310a on Internet.  However, this then to Windows 7 (32 bit) to search for a driver for the printer but it could not find a.  If I click on devices and printers, it shows my device from the computer as requiring troubleshooting.  When I click on troubleshooting it signals that "Driver for Photosmart Prem 310 is not installed.  Install the latest version of the driver.  When I applied the fix, it indicates that the driver is not found.

  I tried to download the latest driver on the website of HP in various ways, finally to uninstall all HP software displayed in the Panel and then removing all the HP files remaining on my laptop.  I then ran PC Tools Registry Mechanic, disabled my anti-virus, restarted the computer software and reinstalled the complete C310a software on the HP site.  It ended without any problem, and after adding the printer to my list of printer, it is printed on a perfect test page.  However, Device Manager always reports the C310a driver is missing, but it cannot find a copy when it finds one.

  How can I convince the device manager that everything is going well (apparently)?

  apeace, I recommend you do as you did, uninstall the printer under programs and features but also by ensuring that this printer he is removed from the Manager of peripherals and devices and printers. Then after restarting the computer and by disabling the firewall, download the drivers and software for full adjustment and install them.

  You can also run this utility and see if that solves the problem automatically!

  http://goo.GL/u3jDE

  Let me know!

• model No. Photosmart premium c310a series printer. CN503B - black hp 364 cartridges XXL

  My Photosmart Premium C310A Officejet7500A, model No. CN503B black 364XXL cartridges needs (hand right slot on transport but I can't find them anywhere.)  Where can I buy these?

  Hello

  There is no XXL cartridge for this printer that XL cartridges, please see the link below for the USA.

  http://www.shopping.HP.com/en_US/Home-Office/-/products/-/-/CN503A?HP-Photosmart-premium-e-all-in-one-printer-C310a&TargetPage=productsupplies

• All-in-one HP Photosmart C4150 says paper when it is not

  All-in-one HP Photosmart C4150 said paper when it is not. I reload paper and press ok and get the same answer

  In general, this is due because the rollers of the printer is dirty, or are not engage as they should. The document below should help you to solve the problem. If this does not work, you can have a sensor or other mechanism, out and need to replace the printer. Let me know what happens.

  http://goo.GL/US1fV

• Will print on White-error with color paper: too small

  I'm trying to print labels for gifts on paper colored with Photosmart 7960.  Print preview shows will fit and prints ok on white paper. With the help of color of the same weight and thicker paper - printer error 'too little paper.

  HI - you could try affecting the Type of ordinary paper rather than automatic.  Sometimes the color can shake the paper sensors.  In some app you are in, click on file, print and then there should be a button preferences or Options, click on that and you should be able to find the paper Type option.

  Hope that helps.

• OfficeJet 4630: HP Officejet 4630-paper too short

  I get the following message appears when you try to print using regualr size letter paper, too short, no printing of paper is less than 4.9"/12.5 cm please help

  Hi @edouble123,

  Let me welcome you on the HP forums! This is a great location to get resolutions and interact with experts from the community. I understand that there is a problem of mismatch of paper with the printer. It will be a pleasure to help you.

  You did great diagnose the problem from your end and Bravo to you for this.  You are a valued customer of HP and it is very important that we address this issue. It's a real pleasure to share this platform with you.

  Please visit this link to try to remedy the situation: http://support.hp.com/us-en/document/c03275134

  If nothing works, I will send you a private message to perform a semi full reset as a last resort. This will restore the default printer. After a semi full reset try to print and check how it pans.

  This will work as long as the printer does not have a hardware problem. If it does not then the issue could be hardware related and the printer needs to be repaired.

  I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Believe me, I've done everything I can to help by keeping your interests in mind. Please reach out for questions and I'll be there for you help.

  Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

  Now carefully and have a wonderful week ahead.

• Paper too long on the front

  On my new printer all-in-one HP 8610, I use A4 paper. However, whenever I try to print, whether front or front / back I get an error message saying "paper too long at Auto-duplex.  If I close the window, the printer prints normally, so it isn't a big problem, but I would be quit anyway.

  Hello @mussep,

  Thanks for getting back to me on this subject.

  Because this error appears when printing several programs on your computer, the e-all-in-one printer HP Officejet Pro 8610 there may be a problem within your printers Firmware Version of programming. Or, there may be a conflict between your Windows 7 computer and your printer HP Officejet driver. Can I please you follow the steps below to isolate this problem and fix it.

  Step 1: Make a copy:

  To make sure that printer hardware is working properly, I'll ask you to perform a copy on the front of your printer A4 paper. If the copy print correctly, without error messages on the printer or the paper feed issues, then we know that something on the computer is originally this printing error.

  How to copy on A4 paper:

  1. Please load a sheet of paper for the test copy either on the flat glass on your printer or in the ADF on top of your printer
  2. On the front screen of the printer, please press copy
  3. Then, tap the settings icon on the bottom of the screen
  4. Under copy settings tap paper size. Please make sure that it is set to A4
  5. Select set as new default values. Press Yes if prompted
  6. Please make a Black or a color copy

  -Source: How to copy

  • If this print-out successfully with no errors or problems paper, that the printer hardware is working properly. This seems to indicate that the problem you are having is caused by something on the computer. Can I please you proceed to the next step to resolve this problem.
  • If the copy fails to print correctly, the problem you are experiencing is caused by your printer. Maybe it's a problem within the internal Firmware programming in your printer. Essentially, the Firmware is the "brain" of your printer and control that made the printer and how the printer it. If there is a corruption in the internal programming of Firmware on your printer, it may cause the printer to performance issues. Can I have it please click hereto download the last Firmware update. Once the download is complete, you will see a prompt to "run" the update of the Firmware. Please allow this to run. The Firmware Update utility is now launched. Follow the prompts on the screen to 'send' the update of the Firmware for your printer. Once the update has been completed successfully please make another test copy to confirm if your machine now copy on A4 paper. If the copy is now accepted, please print from your computer to see if the problem is now resolved. If a copy still fails, please do not continue to troubleshoot at this time.

  Step 2: Uninstall the driver:

  If you use a USB cable connection between your computer and your HP Officejet, please unplug this cable now.

  1. Click on the Start menu
  2. Select all programs
  3. Select the HP folder
  4. Select HP Officejet
  5. Select Uninstall

  Please follow the prompts on the screen to complete the uninstallation. Once the uninstall is complete, proceed to the next step.

  Step 3: Delete the temporary files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin. Please proceed to the next step.

  Step 4: Install the device:

  1. Please click here to download the latest drivers for your HP Officejet.
  2. Once the download is complete, follow the prompts on the screen to install your printer
  3. If you use a USB cable connection, do not connect the USB cable until the installation program invites you to

  Once the installation is complete, please test print from your computer to confirm if the "too long in the Auto-Duplex document" error is resolved.

  Please reply to this message with the result of your troubleshooting. Good luck!

• Photosmart premium C310a missing c: eallinone enable web services in the web services settings menu

  I am trying to connect via the GET more button in the main menu and the printer will not connect to internet, everything else works fine. Look at web services menu not enabled email eprint printer is disabled. looking at

  http://h30434.www3.HP.com/T5/user/viewprofilepage/user-ID/2585903 it shows enable web services, such as a menu item, that it is not present on my c310a. Any ideas?

  Hi @hunterj1957

  Welcome to the Forums of HP's Support. I understand that you are unable to access one of the applications on your Photosmart Premium C310 printer.

  I've included a link to a post of @PrintApper respect to platelets called HP Apps Service retirement on several printers.  It has information about apps on your printer.