HP Photosmart Premium C310A...

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• Photosmart Premium C310a: Photosmart Premium C310a does not detect photo paper in the status bar

  Prints on plain paper e.g. A4, but does not recognize the 6 x 4 photo paper in the tray above, asks me to load paper in the tray.

  Hi @Ebeniste1uk,

  Welcome to the HP Forums!

  I understand that your HP Photosmart Premium c310a does not detect your photo on Mac OS X 10.10 tray. I am pleased to see that for you!

  I would recommend going through this guide, the printer is not Pick Up paper from the Photo Trayand watch this video:

• PhotoSmart Premium C310a: Error code 06x1011bef

  I have a HP PhotoSmart Premium C310A get error code 06x10011bef, no idea what it is?  It was error 0x610000f6 I found to be 'Transport Jam'.  Found a sunken world of black ink cartridge cartridge everywhere inside the printer.  took the print head and cleaned and do not have this error more, but now the news.  Any help would be appreciated.

  Hello @Hummer49,

  Welcome to the HP support forums.

  I understand that you have found an error code after the cleaning of the print head of your Photosmart Premium C310A.

  Usually, the error refers to a print head or of ink system failure.

  He could have maybe been damaged during cleaning.

  Try to go though the following document.

  "HP printers - solve the 'problem with printhead,'"Printer failure,"'Ink system failure,' or a ' 0 x ' r a 'C2 '.... "Error

• Scanner Photosmart Premium C310a for error on Windows 7 64 bit

  Hi all

  I bought a HP Photosmart Premium C310a this weekend. Everything works fine except the scan. This is what the problem is:

  When I try to scan (through the centre of solutions) I get an error message as soon as scanning starts software (hpiscnapp.exe) that says: (translation of the Dutch for some of them may not be accurate) the scan cannot be made because the HP imagingdevice has a network and is used by another program or computer. Try again later.

  Description of the error extended; 4, [(0,400,80004005), (2,33,80040013), (3,33,0)]

  Nothing (no other program or computer) is using the scanner at the moment. The strange thing is I have Windows 7 64-bit systems and on the system, 32-bit and Windows 7 32-bit system works very well.  [EDIT: just encountered the same error on the PORTABLE 32-bit too :-(]

  Scanning from the façade C310a and selecting the computer also translate this error.

  Wireless connection to the C310a directly via an "ad hoc" connection does not either.

  I deleted all HP components (including using the abduction utillity L4) and them reinstalled several times. Through the page Web of the C310a scanning is possible, but with resolutions lower (max 600 dpi). I ran the diagnostic HP, no result (HPPS.exe) program.

  Context: C310a is wireless in the same network as the three laptop computers box.

  Laptops: 2 x Windows 7 64-bit, 1 x Windows 7 32 bit

  No problem: 1 x Windows 7 32 bit [EDIT: just encountered the same error on the PORTABLE 32-bit too :-(]

  Problem: 2 x Windows 7 64 bit.

  Been strugling with this problem for a few days. Would be very happy if someone knows how to solve this problem.

  Thanks in advance.

  Marco

  Hi Travis (and maybe somebody else who will have the same problem in the future).

  So I finally got to do the work. Here's what I did. I backed up my data, wiped my laptop completely and reinstalled all software, including 64-bit Windows. Now everything works flawelessly. Don't ask me why, or what caused the problem because I know and still can not understand.

  At least everythings works as it should and I hope it will stay like that.

  Thanks for your efforts of Travis! I really appreciate it.

• HP Photosmart Premium C310a - driver installation does not work!

  Hello HP!

  I bought a HP Photosmart Premium C310a and now I am trying install the drivers for it on my new computer with Windows 7 x 64. I tried only the driver (PS_AIO_07_C310_FSW_Basic_Win_rus_140_246.exe), and the full package (PS_AIO_07_C310_FSW_Full_Win_rus_140_246.exe) official website - both of them give me the same error: when I agree with the license terms, the installation checks the update and then disappears without notice or cause.

  Please help me as soon as POSSIBLE.

  PS: I can't find the original CD.

  This might help:

  http://support.HP.com/us-en/document/c03030583

• Premium Photosmart CN503AA: Photosmart Premium C310a is no longer prints black

  My Photosmart Premium C310a printer print is darker.  The following information may be useful:

  • Product number: CN503A, model number C310a
  • Two PC printer: we're a Windows 8.1 operating system (64-bit) and the other is a Windows 7

  So far, I conducted the following remediation efforts:

  • Replace the ink cartridge
  • Used HP support assistance to try to clean the printer and align the printer.  Alignment failed.
  • Replace the print head with a refurbished HP printhead.  (This also includes cleaning the area specified in the replacement instructions).
  • The printer still does not print in black.
  • Tried to align the print head.  He failed.

  Any suggestions?  The printer is no longer guaranteed.

  Thank you!

  Hi there @Scott1453

  I hope you are well!

  I read on how your Photosmart C310a is no longer printing black, and you've tried several unsuccessful troubleshooting steps.

  My suggestion for you would be to try a print head soak. See this post for instructions. Please follow them with caution: Re of Solution accepted: black ink does not

  If still not print ink, call us to discuss your options for printing with HP!

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  

• Photosmart Premium C310a printing blank Pages

  I have a printer Photosmart Premium C310a that I already returned a printer to the store for this same problem. After that initial set-up of the printer was working fine (not to mention that the white lines printed in the photos, but I could deal with it). As I said, I returned the first because I couldn't get the printer to print anything. Would make sounds as it was printing, but then spit on a blank page, no matter how, I have printed or copied. I changed the ink in new ink and still no luck. When I tried to align the cartridges he caught around for a while and then he said "alignment failed". So I took the product back and it replaced. Got a new and same exact situation happened. Installed and worked great... Using the same ink that wasn't on the previous printer... Now, two days later only puts on white paper... Help, please.

  Thank you

  Matt

  The firmware update can help some of these problems:

  Install a firmware update

  Looking for a firmware update that could help solve the problem:

  1. On the product control panel, tap the Setup icon ().
  2. Support on the Web .
  3. Tap the updates .
  4. Touch of the product updates .
  5. Tap Yes to update. The update can take 10 to 20 minutes. Do not turn off the printer until the update is completed. The printer will stop and automatically start up.

  These measures come from this document:

  Print quality troubleshooting

• Windows 7 32 bit can not find the driver for printer Photosmart Premium C310a

  I recently had an update to the product directly on my printer Photosmart Premium C310a on Internet.  However, this then to Windows 7 (32 bit) to search for a driver for the printer but it could not find a.  If I click on devices and printers, it shows my device from the computer as requiring troubleshooting.  When I click on troubleshooting it signals that "Driver for Photosmart Prem 310 is not installed.  Install the latest version of the driver.  When I applied the fix, it indicates that the driver is not found.

  I tried to download the latest driver on the website of HP in various ways, finally to uninstall all HP software displayed in the Panel and then removing all the HP files remaining on my laptop.  I then ran PC Tools Registry Mechanic, disabled my anti-virus, restarted the computer software and reinstalled the complete C310a software on the HP site.  It ended without any problem, and after adding the printer to my list of printer, it is printed on a perfect test page.  However, Device Manager always reports the C310a driver is missing, but it cannot find a copy when it finds one.

  How can I convince the device manager that everything is going well (apparently)?

  apeace, I recommend you do as you did, uninstall the printer under programs and features but also by ensuring that this printer he is removed from the Manager of peripherals and devices and printers. Then after restarting the computer and by disabling the firewall, download the drivers and software for full adjustment and install them.

  You can also run this utility and see if that solves the problem automatically!

  http://goo.GL/u3jDE

  Let me know!

• model No. Photosmart premium c310a series printer. CN503B - black hp 364 cartridges XXL

  My Photosmart Premium C310A Officejet7500A, model No. CN503B black 364XXL cartridges needs (hand right slot on transport but I can't find them anywhere.)  Where can I buy these?

  Hello

  There is no XXL cartridge for this printer that XL cartridges, please see the link below for the USA.

  http://www.shopping.HP.com/en_US/Home-Office/-/products/-/-/CN503A?HP-Photosmart-premium-e-all-in-one-printer-C310a&TargetPage=productsupplies

• Photosmart premium C310a missing c: eallinone enable web services in the web services settings menu

  I am trying to connect via the GET more button in the main menu and the printer will not connect to internet, everything else works fine. Look at web services menu not enabled email eprint printer is disabled. looking at

  http://h30434.www3.HP.com/T5/user/viewprofilepage/user-ID/2585903 it shows enable web services, such as a menu item, that it is not present on my c310a. Any ideas?

  Hi @hunterj1957

  Welcome to the Forums of HP's Support. I understand that you are unable to access one of the applications on your Photosmart Premium C310 printer.

  I've included a link to a post of @PrintApper respect to platelets called HP Apps Service retirement on several printers.  It has information about apps on your printer.

• pages white print Photosmart premium c310a e-all-in-one

  Bought a c310a e-all-in-one Photosmart premium in 2011-12.  He just started printing blank pages. I replaced all ink cartridges and now have the message: alignment failed. I tried the alignment printer and HP solutions without success. Is there a solution to this problem?

  Hi trainweck

  Although article I recommend you will be able to select your operating system

  If you other help I should know the what operating system are you using.

  Try this article, it may help to GO HERE

  Let me know the result, I will do my best to help you

  RobertoR

  Don't forget == ▼

• Have Photosmart Premium C310a. Ongoing problem to the loss of communication with the printer

  I have a HP Photosmart Premium 310 Ca and am running Windows XP.  About every month my computer loses contact with the printer.  The network works fine as is my email.  I tried restarting the computer, reset my router and the Setup error following to get instructions from XP. I tried to reinstall, and I can't seem to install.  I'm tired of this!

  I'm sorry that you are having this problem. There are several steps you can take to help your connection problem. First of all, when the printer is connected to your network, print a Network Setup page. On this page, use the ip address of the printer and that type in the address bar of your internet browser on your computer. Will take you to the server of the web integrated printer (EWS). Look for the Networking tab change the automatic ip addressing to public static ip (manual). You will then enter the ip address of the printer, followed by the subnet mask, and finally the default gateway, the info that will be on the Network Setup page you printed. Below, you'll assign 8.8.8.8 and 8.8.4.4 as the primary and secondary DNS. Who should manage the intermittent connection loss problems. With automatic addressing, the printer can request a new address whenever there is a network problem, which confuses the printer. Static IP or manual addressing, is tackling this problem. Let me know if it helps.

• How to print a picture on a HP Photosmart Premium C310a mirrored?

  I can't find anywhere on the printer, or in my computer to click on a box for mirror printing.  I'm trying to print on fabric transfer.

  Here is a link to a post that has been resolved with the same question.

  http://h30434.www3.HP.com/T5/other-printing-questions/C310-premium-Photosmart-printer-printing-an-iron-on-transfer/TD-p/1418707

  I hope this helps!

• Photosmart Premium C310a worked wireless for 2 years is suddenly dissconnected

  I have been successfully using my Photosmart C310a for 2 years.  I used a day earlier this week, and the next he said: it is disconnected. The State of the network printer shows that it is connected to my network - the same network, use my laptop and desktop.  Computers are simply not able to communicate with the printer.  I tried to use a solution that I read on the forum by entering the ip address of the printer in my browser, but the browser comes up with the error that it cannot connect to 192.168.1.102. I tried HP and Scan Dr. Printing without solution (because it is impossible to connect with the printer - although it does not find the printer for me to select.)  I reset my router, unplugged the printer and reset to the factory settings.  I tried to disable the firewall, but I did no changes firewall and the printer worked until earlier this week.

  Unfortunately, it doesn't help that my black ink no longer works, so I can't print the diagnostic reports. The cartridge is new and worked fine before this cut happened.  Ink level is showing as complete.  I tried "clean cartridges" twice, but when I tried "align printer" alignment failed.

  I love this printer and do not overwork it - I hope someone can help me...

  I think I have fixed both my problems!

  I completely restarted and reset my router and then my printer has been reconnected.  Then I could get into the tool box and clean the print heads to get black print again. And has then been successful in aligning the printer.

  Also, I decided to try a solution given by 'PrintDoc' in one of his posts to someone who has a similar problem of disconnection.  I put a manual ip address.  I hope that this will solve the future problems of disconnection.  Here are the instructions:

  The best solution that works sometimes is to set a static IP address:

  -Print a the front of the printer Network Setup Page. Note the IP address of the printer.
  -Enter the IP address in a browser to reveal the internal settings of the printer.
  -Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  -On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you know what it is, set an IP address outside this range but not exceeding 254 (the last number of the address).  If you don't know it, enter the current IP address.
  -Apply the subnet 255.255.255.0 (unless you know it's different, if so, use it)
  -Let the gateway and DNS white.  Click on ' apply

  Now, stop the router and printer, start the router, wait, and then start printing.

  If this does not work, change the channel of your router to 11.  Yes, that sounds strange... just try it.

• Photosmart Premium C310a impossible to scan several files into a single file.

  I often send documents several pages by e-mail, and I can't seem to get all pages of the document 1 in 1 file with the C310a. I don't know if it's the printer or HP Solution Center software. I've used both the scan function on the printer and the HP Solution Center and I'm still not able to scan a document of several pages in a single file. Is it still possible more?

  I use Windows 7 64-bit.  I have to do with HP director on my pcs 2355 printer, by simply choosing the more option to check after each page.

  Try again with the steps indicated by the user ScottBrown2011

  • Scan multiple pages into a single PDF - ScottBrown2011

  * Thanks to this original post by ScottBrown2011 - http://bit.ly/HPscan2011

  I hope that these steps will help you

  * Click the stars KUDOS to say thanks

  * also click on the Solution button if your question is answered.