HP spectrum 13 Ultrabook: Unable to connect at 5 GHz wireless

Hello

Is it possible for this ultrabook, the product F4A22PA number #AB4, connect to a 5 GHz wireless network? Because currently, it cannot 'see' the 5 GHz home wireless network while all my mobile devices can. Is it a hardware problem or a software problem?

Thank you.

Hello:

Here is the link to the product for your laptop.

http://support.HP.com/us-en/document/c04015688

Next section of wireless connectivity, I see an Intel 802.11b/g/n with card Wireless Smart Connect (2 x 2) technology listed.

Whenever you see a card with a suffix of bgn wireless, it means that it is a single card band (2.4 GHz) only.

A dual band Wireless N card has a suffix abgn or agn.

That is why you cannot connect to the band of 5 GHz with your laptop.  The card is only designed to connect to the 2.4 GHz band.

Tags: Notebooks

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