HP Support Assistant and public service center

Similar Questions

• HP Support Assistant and update my system istaation

  Hello

  I had a problem I'm trying to check the updates for my laptop HP Clubhouse I try intsaller as the function to scan my PC but it will not allow me to install it I receive a message "HP Solutions Framework Service Support Service. Cannot start veryfy that you have sufficient ptivilages to start system services. I had all the time this message that I run only as an administrator and my computer, the firewall settings are fine and also should I buy something in use of the command that the function Scan Naw?

  http://h20614.www2.HP.com/ediags/GMD/install.aspx?LC=en&cc=us&product=5182508

  The question of another that I had I have more HP Support Assistant doing there anyway I could get it back in computer of mine and I don't have the CD of Manufactuer

  http://support.HP.com/us-en/document/c01916574

  Hi Milena123,

  OK, so I suggest that you do the defragmentation using the Windows operating system, since all but the PC Tune Up works.

  Here are the steps for Defragging under Windows 7.  Ways to improve your computer's performance.

  I hope this helps, keep me posted.

• Computer format Microtour HP Pro 3010: Hp Support Assistant and LAN with Proxy authentication

  Dear friends,

  I would only know if and how I can 'use' Hp Support Assistant in my office desktop pc, because my desktop pc itself works in the breast of a LAN with proxy authentication.

  Thank you, Paolo ([Personal Information Removed)

  Hello

  Welcome to the HP Support forum!

  Yes, you can use it as long as the desktop PC is HP branded.

• Using the windows agent for the staging of some support teams and monitoring Service

  Hello

  We Foglight and use agent windows for tracking service and for the moment all our alerts lead to direct e-mails to our redress system, which in turn, their analysis and create tickets.  what I need to be able to do is direct services (when down) different teams - is it possible with Foglight?  IE we have implemented an agent of windows on a server and run the rule of services monitored on this server - then it must be said if the service is low it goes to the windows supports guys and if the function b is low t goes to the application support team.

  all advice appreciated!

  See you soon

  Davie

  Sure, ok, so it's not hard anymore:

  Fatal level:

  • Set a variable of severity level, called host name, of expression of type, defined as restore the extent?. host?. name
  • define another variable level, called serviceName, gravity type expression, defined as restore the extent?. name
  • define an other severity level variable, called Prospect of expression of type, defined as:

  serviceName = scope.get ('name')

  Format = null

  switch (service_name) {

  case "Alert": Prospect = 'Documentum Team. "

  Break;

  case "SQL Browser": Prospect = 'DBA Team. "

  Break;

  case "RasAuto": Prospect = 'external team '.

  Break;

  default: Prospect = 'MS Server Team.

  }

  return of prospect

  • Finally, define another variable of severity level, called matiere2, of type message, defined as @hostName : Fatal: Service @serviceName is down (@teamName)

• HP Pavilion 500 series: I get a message saying that you have pending updates for Hp Support Assistant over and over again

  HI a little while back I upgraded to anniversary Windows 10 update things went well for me I keep hp Support Assistant on my desktop in the process of updating Windows 10 anniversary.  Finally, I decided one day to check hp Support Assistant to ensure that I had the lastestet version.  I went into Hp Support Assistant and clicked on about and clicked on the button for the latest version control, then a window is come in saying I had pending updates for Hp Support Assistant I would like to apply or not.  I pushed on the Yes button.  After the download and install updates and hp support Assistant stops and tempary files are deled then hp support Assistant will restart and return to the start page.  Everything seems to work fine download with green and white checkmarks circles with the categories above.

  I guesss I am asking for help it is because for days and days now when I go to HP support Assistant and click search the latest version that I get this message, you have pending updates for the support of hp Assistant you would like to apply or not.  I would now like to how pending updates will I have to ask a support Assistant hp until I don't see updates are available for the support of hp Assistant.

  Here is some information that might be helpful below:

  HP Supportt Assistant program file version: 16.101.7752

  How can I ensure that I have the latest version of the Support Wizard on my desktop computer.

  HP Support Assistant: 8.3.34.7

  Patch: 8.3.34.7

  Framework: 12.5.32.37

  Configuration files: 8.0.6294.2155

  Let me now is how easyier I could apply all updates waiting for the support of hp Assistant for Windows 10 home Edition 64-bit operating system.

  Thanks for your time and your help.

  @funny35,

  I'm glad that I could be useful,

  To help others looking for the same solution, please click on the tab "accepted solution".
  
  I thank you for your time and have a nice day!
  
  Kind regards

• Support Assistant does not and will not uninstall

  I have HP Pavilion g series laptop running Windows 7 and used and fairly regularly updates from HP support Assistant.  Recently, whenever I try to run HP Support Assistant I get the message "HP Support Assistant has stopped working"

  When I continue and follow the link "Check online for a solution", nothing happens.

  I tried the uninstall programs and features in Control Panel, but it will not uninstall.  When the uninstall process early, I get an error message: -.

  "Error1316 a network error has occurred trying to read the file C:\Windows\Installer\HPSupportAssistant.msi.

  Uninstalling then rolls back leaving the program on the computer and it is still in the list of installed programs and features.

  Therefore, I am unable to do a clean install of HP Support Assistant. I tried to install on the version on my computer and get a message "the following file is already on your computer c:\setup\SP64126\Metro.xml you want to overwrite this file?  I click 'Yes to all' installation is over in a Flash and Assistant support still does not work. The same message reappears. A vicious circle. How can I uninstall?

  Thank you

  Hello

  What is the product number of the laptop?

  Try these,.

  Run this FixIt before performing the steps below.

  1. download the executable HPSA you product site (OR) click on the portable computer option listed here at the top right of the page.

  2 download and install 7-Zip.

  3. open 7 - Zip and browse to the executable file HP Support Assistant.

  4. right click on the OGANotifier_ENU.msi HPSA and select 7 - Zip > Archive open.

  5. a new window should open, showing a folder without a name.

  6. click on the icon of the snippet at the top of 7 - Zip.

  7. a window should open asking where you want to extract this file.

  Choose a location and name a folder to make it extracted.  For example, c:\users\username\documents\hpsa and this file without a name would be extracted from this place.

  8. in Windows, navigate to this newly extracted folder.  Click UninstallHPSA.exe, and then select run as administrator.

  Delete SP64126 C:\Setup folder if its seen here

  9. now that the uninstall program is run in administrator mode, REBOOT.

  10. once the system is back on again & loaded completely, go to the extracted folder.  Right click on setup.exe, and select run as administrator.

  11. follow the installer until you get a successful installation message.

  This would remove HP Support Assistant and reinstall it.

  Thank you

• HP Support Assistant for Windows 7, Vista and XP

  This is for all of you who are looking to find HP Support Assistant for different versions of Windows 7, Vista and XP.

  The link is http://h18021.www1.hp.com/helpandsupport/hp-self-support.html

  Installation luck!

  Hey, MKKhan.

  I see that you are having a problem Uninstall HP support Assistant, and during the uninstallation you get the message "Error 1316.

  The 1316 error is a common error message when you try to reinstall/upgrade to level a software (such as iTunes, etc.)

  Follow this document and go to the bottom of the page and run the fix they have posted which should look like this.

  

  Run this fix, it will ask you what type of program you are trying to uninstall. After you uninstall it through the fix, you can go ahead and install the wizard help again.

  Be sure and go to the HP website and download the current HPSA from there.

  Let me know the results of this step. If you have any questions ask me.

  THX

• How to get hp support assistant to install and works on windows 7

  I am trying to install hp support assistant on my hp pavilion dv5178us laptop running windows 7 32-bit, after I downloaded the windows version 7 of it from hp site, it installs, but during the installation, I get an error message saying login average with administrator rights before you install HP Support Assistant. I am the only user of the pc and I use the administrator account, so I want to know what's the problem here; I really need to get the wizard of support at work because my pc has many outdated drivers.

  I was getting the newspaper even with administrator rights after having downloaded the file Wizard help SP54620 to install on my Mini-210. I had major problems after an automatic update Windows 7 a few days ago and I got uniinstalled Support Assistant and was going to reinstall to correct one of the many problems after the update from Windows 7. I found this file was already on my C: drive in the SwSetup folder. This file is the program HP set up files for the programs of HP that is installed at the factory. I opened the file SP5460 which was SwSetup folder, and click on the setup.exe file and got the same message from the administrator. I then noticed a msiinstaller.exe in the SP5460 folder and open that and installed the HP Support Assistant.

• HP Support Assistant - uninstalled and reinstalled - now it does not work!

  My HP Support Assistant stuck on Create Restore Point.   Well, I followed your instructions for which has been published in many other threads and uninstall HP Support Assistant and re-installed, and now it won't do anything.  It opens upward and the button FOLLOWING is not highlighted if I click it nothing happens... it's totally useless now.  What can I do to make it work again?  Help! (see image below - all I can do is minimize, maximize, or close the screen.  FORWARD button does nothing!)

  My computer is only 1 year old and I run Windows 8-64 bit.  Never had a problem with it before, but tried the air upward and it got stuck about to restore, so I followed your instructions, rebooted after UN-installing and uninstall, now, it won't do anything.   I also tried to restore HP Support Assistant of the Recovery Manager and it's always the same: do nothing.  How can I get my updates now?

  I have a HP Pavilion p6 2310.  I have installed Windows 8.1, it is fair to Windows 8.  Thank you.

  Never mind... I fixed it myself.  I did a system restore before I uninstalled and reinstalled HP Support Assistant yesterday and now it works again!

• HP Support Assistant upgrade and now do not work

  So my HP Support Assistant detected an automatic upgrade to my current program, and he noted as IMPORTANT. After you apply the update, I now have an error that displays "Error of Application - HPSF_Utils.exe" "the application could not start correctly (0xc000007b). Click OK to close the application. »

  I don't understand it's very exasperating, I hit OK and the program still running but its totally screwed, I text is missing and white buttons are not working. I uninstalled the HP Support Assistant and returned on the HP site and download the drivers for my laptop HP specific and downloaded the latest version and once again the error has occurred. It's very frustrating!

  UPDATE: according to some similar problems i.e. http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/d9686996-97db-4a79-b981-e73c76... they seem to indicate that the problem is this application contains elements is NOT compatible with computer laptop 64 bit.

  --------------------------------------------------------------------------------------------------
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  Make it easier for others to find solutions, marking my answer to "Accept as Solution" if it solves your problem.

  Hi all

  Thanks for the suggestions, I ended up reformatting my hard drive around and tried it again and now it worked! So I guess that something would installed previuosly.

  UPDATE:

  Edit: I found the solution to this problem. This is a problem with the antivirus you have. I had Zone Alarm Internet Suite, disabling or stopping, it is not enough, I uninstalled it and viola! It works again. The latest version works now!

• Problem with HP Support Assistant

  When I open HP Support Assistant (in response to the message) it loads OK and when I press NEXT on the Welcome screen I get the homepage with a choice of 8 plates to the choice. Tile "updates and the updates" indicates that it is 'Important Update available' and when I click on the tile that will display the page 'updates & tune-up' with a total of 5 important updates selected for download.  However, that's all - none of the other links on this page responds to a click of the mouse and the button "Download & install" appears to be grey and has no reaction when clicked.

  I also get a message from my Norton security that there "by HP heavy CPU usage.

  Can someone out there please help?

  Longframbri

  Lets start with you help us by identifying your laptop completely.
  
  HP has made and sold more than a thousand different models of laptops and desktops over the years. It is difficult to help you if we don't know which specific model you own...
  
  Method #1: If the laptop boots into Windows, you can retrieve your product number by pressing Fn + ESC key.
  
  Method #2:
  Remove the battery and look in the compartment where the battery was installed. You should see a Service number with the printed part number and product name. Thanks for posting the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase.  Also post the CPU type and prepare operating system installed. (AMD or Intel). P/n in the following image is the number of the product.
  
  
  
  Your description of the issue would seem to indicate that an uninstall of the HP Support Assistant and the installation of the latest version would be a good starting point.

• How can I stop HP Support Assistant from loading at startup?

  I have a Pavilion dvt6 running Win7 (x 64). Whenever I start my computer, the HP Support Assistant appears in the lower left of the screen. While I'm not interested in the uninstall wizard, I am not interested in having run every time that I start. I joined the service and disabled the HP Support Assistant, and I see the related .exe (hpsa_service.exe) file in my task as a process manager. Is there another process that I need to disable (or change) to close the wizard at startup, or a specific setting in the wizard for help I can to avoid any start-up start-up?

  Hey darkhorse123 - I think I solved the problem! Window Wizard of decision-making support for would leap me upward by a few minutes after I started. My first thought was that it was because the Support Assistant was configured as a delayed start service, but no luck. However, today, after doing more research on the file, I came across a post at random - nothing to do with HP - but that seems to have targeted the cause - the Task Scheduler.

  I checked my task scheduler and noticed that the HP Support Assistant Quick Start task has been configured to run three minutes after I booted the laptop. Coincidence with the pop-up calendar? Probably not! I changed the setting that I hope it worked.

  To change the Task Scheduler settings, go to control panel > administrative tools > Task Scheduler. Open the items on the left (click on the arrow next to the Task Scheduler Library and the HP folder, and then click the folder Support Assistant). All tasks related to the Support Wizard should open on the top right of the screen. [If you do not see the triggers for each, click on each, then the trigger tab in the lower window]. Right-click on each that has a trigger, you want to change (including all tasks that start at startup...), and then click "Properties". Click on the tab 'Triggers' to the bottom of the tab is a button "Edit". Click on, and then change the setting to 'Begin task' all that is right for you. There is no "Never" setting, so if you just want to run the task manually, disable the button "Activate" at the bottom of the window.

  I'm guessing that disable the HP Support Assistant simply prevents to start his own - and apparently this isn't the wizard that opens the pop-up window is the Task Scheduler runs Quick Start, that's why we had so much trouble. I restarted my laptop twice now and no pop up window is the time! I'm cautiously optimistic...

  If this solution works for you. If so, I'll mark it resolved. Good luck - I'm pulling for you.

• HP Support Assistant has stopped working after the installation of the HP-Helper to check network

  My computer model: HP Pavilion SlimLine s5-1160 desktop with Windows 7 64 - bit Media Center

  While I was away from my computer this morning installed HP HP network check Helper. When I got home there was a message that I needed to restart the computer. After reboot, I got the same message. After trying several times, I have disabled assistance program using Add-on management, but the message from computer restart guard appearing. When I tried to open HP Support Assistant it opens, but instead, the restart popped up message. In the HP Setup Manager Wizard, I clicked on help, then launch support assistant and received... the message to reboot. If I open HP help and Support Windows and click "Contact assistance (Get in touch with someone at HP)" I get... the message to reboot. I have re-installed HP Support Assistant with the latest version on the HP Web site. After the computer restarts, I have... the message to reboot.

  Thus, the computer always tells me that I need to reboot, HP Support Assistant does not open and I can not get HP support number to call by clicking "contact support (Get in touch with someone at HP). Does anyone know a number I can call to "Get in touch with someone at HP?

  Thank you.

  Sorry, you encounter the problem with your PC.

  If you have not been able to contact HP, but here is the number:

  800-474-6836 (800 HP invent)

• HP Support Assistant pop up "a critical message about your computer is available."

  I have the following message popup HP Support Assistant in the lower right of the screen: "a critical message about your computer is available."   It looks and seems suspicious to me so I have not acted on any of the choices in the pop-up window:

  -Find out now

  -Remember me [half-hour] (scroll bar)

  Cancell-

  I am an intermediate user and not sure if it's a legitimate message or something that can infect my computer.

  Thank you

  Bobby S.

  My system:

  HP P6767C

  Processor AMD Athlon (TM) II X 4 logical processors, 4 Lossnay, 2900 Mhz, processor Intel Pentium 4 840 T

  System Type x 64-based PC

  Windows 7 Home Premium

  Version 6.1.7601 Service Pack 1 Build 7601

  Canon Pixima MP980 all in one printer, copier, fax

  Norton 360

  Recent changes to the system:

  Internet high-speed UVerse installed 1 month ago

  Network printer has been uninstalled and reinstalled as a printer USB 2 months ago

  You can always call HP Support Assistant manually and check to see if he tried to get your attention.

  If you do not have the HPSA icon in your taskbar, then you can search the HPSA and start it:

  Start > search / type "HP Support Assistant" > and then click on it to launch it.

  See 'maintenance'...

  • Click in the Section 'Tune Up' > display settings > Notification settings >
  • and see how you have your Notifications implemented, you can change the settings if you like.

  After checking:

  If you think that the message has been sent to you by "something other" than HPSA, run a scan in depth on your computer to eliminate infections or any malware as possible.   Use your best protection antivirus and Windows Defender to start.

• HP Pavilion Notebook PC g6: HP Support Assistant Windows 10 questions

  Op system was previously bfr Windows 7 update to Windows 10 in Dec2015. Since then, have never been able to open HP Support Assistant. Am constantly pop-up "HPSF.exe has stopped working. The app has encountered a serious problem and needs to close. »

  I tried to uninstall HP Support Assistant, and I also tried to install latest HP Support Assistant without uninstalling the existing HPSA and the RRs, the following error message "the component you are trying to use is on a resource not available network. Click OK to try again or enter a different path to the folder containing installation pkg "HP Support Assistant.msi" in the box below. I found two files in my C: drive containing this file, but RRs andother error 'the path "C:\ProgramData\{18165758-115C-4DC0-9EC2-FF89F725767F}\HP Support Assistant.msi" was not found. ((Or I get another error that says that the file is not a valid installation for the product package)) Make sure you have access to this location and try again, or try to find the installation package "HP Support Assistant.msi" in a folder that can install the HP Support Assistant product. If I click on 'Cancel' and RRs another error HPSA "error 1714. Cannot remove the old version of HPSA. Contact the technical support.

  Need help, am at a loss on how to fix me:.

  My problem is finally solved! Thanks to another thread.

  http://h30434.www3.HP.com/T5/notebook-operating-system-and-recovery/HP-support-assistant-doesn-t-work-in-Windows-10/TD-p/5238243

  morgane_1771 suggestion to try revo uninstaller and then reinstall HP Support Assistant worked!