HP support assistant unable to display 'important to act '.

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• HP ENVY notebook: Support assistant - unable to check updates

  HP Support Assistant does not work correctly. Try looking for updates/messages, it connects to the HP Server but then goes no further. I find myself with the following:

  

  I've deleted and reinstalled, but it makes no difference.

  (Interestingly, the HP support site is not recognizing my phone either on the option "identify now".)

  Laptop HP ENVY - 15-ah150na (ENERGY STAR)

  SN - [personal information]

  PN - N7H24EA #ABU

  Windows 10, 64-bit.

  Since there are about 3 hours, the laptop in question crashed and is now stuck in a loop of startup repair. It seems that HP Support Assistant is currently the least of my worries.

• HP Support Assistant unable to fix a problem with the CD/DVD not detected

  I have a G42-415DX laptop and I can not read cd/DVD, it was working fine 3 weeks ago and now nothing / I tried the support assistant and he could not solve the problem.  I got a message saying the driver must be reinstalled, how do I reinstall the driver?

  Hello

  If you do not get the chance to use another PC, I would definitely create the CD and the DVD bootable as it would give a clear indication if there is a hardware problem with the optical drive.

  In the meantime, try following the procedure in the title of the subheading "Let me fix it myself" on the link below to remove upper and lower filters (if these registry keys exist) and see if that helps the issue.

  http://support.Microsoft.com/kb/982116

  If find you the following registry keys and delete them, restart the laptop before checking the disc.

  Kind regards
   
  DP - K

• HP Support Assistant unable to complete the download of updates

  I have a laptop DV7 4083 CL running under Windows 7 64-bit. When a Support Assistant development is underway, it never completes the "download updates" task. I can leave it all night, and it crashes at this time. I installed the latest version and still have the same problem.

  Just so you know, I recently received the prompt to update Support Assistant on my DV7.  The update seems to have very well and run the melody in granted it took a few hours.

• HP Support Assistant unable to complete downloading updates of Compaq Presario CQ60-206US

  Made a recovery using system recovery discs and the newly installed DVD player jumped during just before disc one was through. I closed and tighten the screw for DVD player and on disc 1.

  I did a sytem recovery before on this laptop and no problems. This time I can't even open the Support Wizard.

  The architecture is 32 bits.  I'm sorry I can't be more helpful, but this isn't really my field.  I wish you only good luck to find someone who can actually help, not to mention that inviting you to recover again.

• Unable to do the updates recommended by HP Support Assistant

  I use HP Pavilion m6 with Win7. HP Support Assistant says that there is an important update for Intel My WiFi and wireless drivers for MS Windows 7, which consists of a 206,14 MB file. I downloaded this 3 times now, but it will apparently not be complete the process since the notification back. I get a message that says that the wireless lan and bluetooth are not connected, but Device Manager indicates that they are working properly. What gives?

  Hello. I ran into the same problem tonight with several downloads showing that they need to be updated. Whenever I tried to download, it would get stuck on the part of the installation process. Finally, I raised the 'Check for HP updates now' and all of the alerts went off, showing that everything was up-to-date. Not really sure what happened or why...

  I first noticed the alerts after having my internet cable and the phone turned back today. I just thought this bc I just got a pop up for my computer need to reboot for updates... I've been reporter restart for a few days and that might have something to do with it also, but that caused no problems in the past.

  In any case, I hope this helps you or someone else. Have a good night and God bless!

• support assistant saying 'important necessary action' with the Red exclaimation mark, but none found

  Hello.  I have a laptop G6 and when I turn it on I get a red exclaimation mark on the icon support assistant and when a hover above him with cursor, it says 'important necessary action. "  When I go in, there no update or advice or something that I see for me to do.  Even if I restart of/off voltage, the Red rest mark.  any help would be appreciated as this is my OCD in!  See you soon.

  Hello gtx007

  Thank you for having responded with the necessary information. I would like you to uninstall, and then reinstall the HP Support Assistant software by following the steps I have described below:

  Step 1. Open programs and features by clicking on the button start

  Step 2. Click on Control Panel

  Step 3. Click on programs

  Step 4. Click on programs and features
  Step 5. Select HP Support Assistant

  Step 6. Click on uninstall

  Step 7. Restart your computer

  Step 8. Download and install the latest version of HP Support Assistant

  This should solve your problem and allow the HP Support Assistant to function correctly on your system. I want to thank you for posting your question here on the HP Forums. Have a great weekend!

• HP Support Assistant is unable to install the drivers wireless wireless device not recognized at startup

  Name and product number:

  HP Envy Sleekbook4 PC / / C2K72UA #ABA

  Intel Centrinto Wireless-N 2230

  Microsoft Kernel Debug network adapter

  Realtek PCIe GBE Family Controller

  USB - IF xHCI USB Host controller (Intel WiUSB)

  Inter 7 series / C216 Chipset Family USB Enhanced Host Controller - 1E26 (there is a similar device that works but ends with 1E2D)

  System Operalting:

  Latest Windows 8

  No error message.

  Changes:

  Uninstalled some things via the control panel (I don't know where I can find a newspaper which has been uninstalled)

  Attempt to system restore and it failed.

  My diagnosis:

  First of all, some info on why the devices do not work.

  The USB controller claims there are insufficient system resources to complete the API. However, I am only using about 20% of my memory and my hard drive. If I deactivate and reactivate the device through Device Manager it starts working until the computer passes in mode 'sleep' or reboots.

  The Realtek PCIe controller and Intel Centrino Wireless adapter simply read {operation failed}. If I disable and re-enable these devices via Device Manager they begin to work until the computer mode "sleep" or reboots.

  The Microsoft Kernel Debug network adapter "is not present, is not working properly or is not all its drivers installed."

  Intel WiUSB - windows cannot load the drivers for this device (code 31).

  The HP support assistant tries to download and install "Wireless for windows drivers 8. The download succeeds, but the installation fails.

  At startup, windows thinks that there are no network adapters (other than bluetooth). After the reboot of the devices from the Device Manager, they appear in the section of the network adapters.

  Thank you in advance for reading this and any help you may be able to offer,

  Tim

  I see. Unfortunately, the failure of the short DST means that the hard drive needs to be replaced. The computer is still under warranty?

  If so, you can contact HP Technical Support and ask them to send you a replacement. This replacement will come with recovery media. If you don't have an external CD drive, make sure you request a recovery rather than recovery disks USB. They should know that the model already, but, I would make sure. Once you have received the new hard disk, you will need to send the back of an old man in this same area, using the provided shipping label. The technician on the phone will give you the details on that.

  HP 1-800-474-6836 Technical Support

  If the computer is out of warranty, you can replace it with any HDD notebook 2.5 ". If you need help choosing a car, let me know

• 500 - 242ea: unable to see the latest version of HP Support Assistant shortcut on my desktop

  I downloaded the latest version of HP Support Assistant 7.7.34.34 - the download file is sp68201. The current when configuration ok without error messages, but I do not understand a HP Support Assistant shortcut on my desktop. I navigated to the HP folder on pc and found the app, but the Support loaded up, but a message pops up saying "Support Assistant has detected the error and closes.

  I uninstalled and reinstalled but still get nowhere.

  How can I make it work?

  Problem solved. Had to re - install Windows 8.1 Refresh Pc did not resolve the issue

• Unable to use HP support assistant get the hpsf error has stopped working

  Original title: hpsf.exe has stopped working

  When I try to open hp support assistant I get a box that says hpsf has stopped working. says he has encountered a serious problem, click ok to automaticlly app to restart, but it dosent fix the problem

  Hello

   

  Please join Microsoft Community where you can find the necessary information on Microsoft products!

  When you try to open HP support assistant, you get a message that hpsf.exe has stopped working.

   

  This is perhaps due to a problem with the application.

   

  I suggest to reinstall the application and check to see if the problem persists.

   

  Step 1: Uninstall the application

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

   

  Step 2: Install the program

   

  You can install the program on the site:

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html?JumpID=ex_r602_go_hpsupportassistant

   

  I suggest you to get more assistance to the HP support forum sites mentioned below:

   

  http://h30434.www3.HP.com/T5/desktop-operating-systems-e-g/HP-support-assistant/TD-p/1301657

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html?JumpID=ex_r602_go_hpsupportassistant

   

  I hope this helps. If you need additional help, let us know and we would be happy to help you.

• Problem with HP Support Assistant

  When I open HP Support Assistant (in response to the message) it loads OK and when I press NEXT on the Welcome screen I get the homepage with a choice of 8 plates to the choice. Tile "updates and the updates" indicates that it is 'Important Update available' and when I click on the tile that will display the page 'updates & tune-up' with a total of 5 important updates selected for download.  However, that's all - none of the other links on this page responds to a click of the mouse and the button "Download & install" appears to be grey and has no reaction when clicked.

  I also get a message from my Norton security that there "by HP heavy CPU usage.

  Can someone out there please help?

  Longframbri

  Lets start with you help us by identifying your laptop completely.
  
  HP has made and sold more than a thousand different models of laptops and desktops over the years. It is difficult to help you if we don't know which specific model you own...
  
  Method #1: If the laptop boots into Windows, you can retrieve your product number by pressing Fn + ESC key.
  
  Method #2:
  Remove the battery and look in the compartment where the battery was installed. You should see a Service number with the printed part number and product name. Thanks for posting the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase.  Also post the CPU type and prepare operating system installed. (AMD or Intel). P/n in the following image is the number of the product.
  
  
  
  Your description of the issue would seem to indicate that an uninstall of the HP Support Assistant and the installation of the latest version would be a good starting point.

• HP Support Assistant upgrade and now do not work

  So my HP Support Assistant detected an automatic upgrade to my current program, and he noted as IMPORTANT. After you apply the update, I now have an error that displays "Error of Application - HPSF_Utils.exe" "the application could not start correctly (0xc000007b). Click OK to close the application. »

  I don't understand it's very exasperating, I hit OK and the program still running but its totally screwed, I text is missing and white buttons are not working. I uninstalled the HP Support Assistant and returned on the HP site and download the drivers for my laptop HP specific and downloaded the latest version and once again the error has occurred. It's very frustrating!

  UPDATE: according to some similar problems i.e. http://social.technet.microsoft.com/Forums/en/w7itproappcompat/thread/d9686996-97db-4a79-b981-e73c76... they seem to indicate that the problem is this application contains elements is NOT compatible with computer laptop 64 bit.

  --------------------------------------------------------------------------------------------------
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  Make it easier for others to find solutions, marking my answer to "Accept as Solution" if it solves your problem.

  Hi all

  Thanks for the suggestions, I ended up reformatting my hard drive around and tried it again and now it worked! So I guess that something would installed previuosly.

  UPDATE:

  Edit: I found the solution to this problem. This is a problem with the antivirus you have. I had Zone Alarm Internet Suite, disabling or stopping, it is not enough, I uninstalled it and viola! It works again. The latest version works now!

• Unable to display adobe Fireworks cs6 in the cloud creative mobile app or desktop

  Unable to display adobe Fireworks cs6 in the cloud creative mobile app or desktop

  Hello Rehana,

  to keep things simple, please use Download Adobe CS6 tests: direct links (without Assistant or Manager) | ProDesignTools AND read carefully > Note: very important Instructions > you must have... Then follow these directions carefully or the links will not work! > number of cons 0. up to > and load the fireworks.

  

  For information, see ProDesignTools > and follow the instructions to install product here. >>>

  Start the installer after downloading Adobe Acrobat X and Adobe Creative Suite CS5.5

  Hans-Günter

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Omen J2W10AV #ABA: driver Nvidia laptop HP Omen - HP Support Assistant or Nvidia Geforce experience?

  Is there a difference between the graphic drivers downloaded through Nvidia GeForce experience or HP Support Assistant? Their version numbers do not match. I currently use GeForce experience to keep my graphics driver updated, but I also have a problem with how strong the fan may be when you play. I didn't know how hard it gets. If the driver supplied by HP is better suited for this laptop?

  Appreciate any help.

  @Kimikaze ,

  Hello and thanks for the display on the HP support forums.  When going with drivers for all laptops always stick with links and tools from manufacturers.  The reason is that pilots have been designed for this application.  They can use a similar number as a GT750 however chip the chip built for laptop him more often were modified slightly to adapt to demand.

  Link at the bottom, so only use the drivers from HP and tools for your HP laptop.  Direct drivers from the chipset manufacturer may not be the same and ask questions for you.

  Thanks again for posting and have a great day.