HPE-500f freezes black screen and the cursor at the top left

My Pavilion Elite HPE-500f boots up to a white screen with the cursor in the upper left corner. He will not start in safe mode. Problem started when I left flash drive in USB that may be a coincidence. Started from CD's with the recovery disk, but which did not also. Run diagnostic F9 of the opening screen and it shows the error message "test of startup failed: error code BIOHD3;" No leave actiive.

I can get it to run by pressing ESC at startup and even if the start of the hard drive is highlighted I have to press down arrow for CD player, then the button to the hard drive, and press ENTER. It will start normally. This process works every time, so it doesn't seem like a hard drive problem.

Appreciate any help on this forum

Hello

If you do not, use another PC to create a rescue CD Windows 7.  Download the ISO from the link below.

Windows 7 64 bit

You must use an app like ImgBurn to burn the ISO to a CD - a guide on the use of ImgBurn to write an ISO on a disc is here.  One time created, or if you already have this, insert the CD into the laptop and restart at the start of it.  Select repair.

Select the "repair your computer" option and follow Option 2 in the guide on the link below to run the startup repair - you may need to run this 2 or 3 times.

http://www.SevenForums.com/tutorials/668-system-recovery-options.html

If the above does not help, take note of any error message you get during the procedure and include them with your next post.

Kind regards

DP - K

Tags: HP Desktops

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