I have a black screen after start up, but the mouse behaves normally. What's wrong?

Similar Questions

• Windows 2012 standard r2 in vsphere 5.1 shows the black screen after restart. But the video works in safeboot

  Hi I restarted recently a r2 2012 in esxi 5.1 windows machine managed by vcenter. After restarting the machine is black display screen. In safe mode without problem with video.   I tried the troubleshooting as advised in https://support.microsoft.com/en-us/kb/2897632 method. but only the first update (Windows8.1 - KB2887595-v2-x 64.msu) is able to install in safe mode.

  Someone can help me. ?

  Thanks in advance

  Hello Arjun,

  Thanks for posting your query in Microsoft Community Forum.

  According to the description of the issue, I recommend you post your query in the TechNet Forums. TechNet is watched by other computing professionals who would be more likely to help you.

  TechNet Forum

  http://social.technet.Microsoft.com/forums/Windows/en-us/home?category=w7itpro

  Hope this information is useful.

• Invalid product key, left my computer with a black screen and a cursor of the mouse on the boot.

  A few days ago, I tried to upgrade Windows 7 Home Premium (64 bit) to Windows 10 using the free update. Installation hung at 84% for 2 hours, then restarted, was unable to recover the installation and then could not get back to Win 7. This left us with a black screen and a cursor of the mouse on the boot. The computer would remain in this State for about 10 minutes and then reboot and repeat.

  Fortunately, or so I thought, I had a few CD Windows installation backup from the back to the era of digital river. So I thought I'd install fresh on my empty partition, copy my files and data, and then format the partition with the installation broken on.

  I did, but now he tells me that my product key is not valid and cannot be activated. The product key came on a real label on the PC when we bought it.

  The key is for X 16-96072. I installed X 17-58997 (Windows 7 Home Premium x 64 with SP1 (u)). I don't know what is the problem with the key? Should I have installed without the (u)?

  One key 25 digits grouped in 5 sequences of 5 characters not X 17-58997.

  To analyze and solve problems for Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to the desktop -http://go.microsoft.com/fwlink/?linkid=52012 )
  Once downloaded, run the tool.
  Click on the button continue, after a short time, continue button will change to a copy button.
  Click the copy button in the tool (ignore the error at this stage) and then paste (with r-click and paste or Ctrl + V) in your message.

• Black screen after start - "Video_tdr_failure atikmpag.sys.

  Original title: black screen after startup

  A few days ago I accidentally dropped my laptop I was trying to pick it up. It froze and I used the power button to stop it. The next day, it worked very well, I played a game, but then the screen got all blurry and it froze again. Therefore, whenever I started it normally, I would get a blank screen. But in Safe Mode, it worked fine.

  I assumed it was my hard drive, I got a new and it seemed to work very well, I had reinstalled W7. Until I tried to install the updates and it the screen went white again. I used the system restore and got it to do work. Then decided to move to W10.

  After the upgrade, the pc restarted with a white screen, I have it connected to the TV with an hdmi cable while you try to start it, then the screen worked fine. He stayed very well until I tried to install the updates. It would not just start up. He gave to the page «Video_tdr_failure atikmpag.sys»

  I returned to Windows 7 and now it always starts with a blank screen.

  * the screen works very well throughout the boot process

  And works fine in Safe Mode *.

  Chances are, at least (if not more) there is now a default in the video circuits.

  Be aware, the laptops are very delicate animals.  This type of accident will most often mean end of system life.  The biggest problem is the cost of the repairs in such a situation.  The pieces are almost all owners - read overvalued.  Repairs made by technicians who are not deeply experienced in the setting of your particular brand/model are often insufficiently.  Which leads you onto the OEM repair service that is overvalued.

  The result is that once a laptop is spent on the brand of 3 years, repair of such a system in such circumstances: the replacement more often.

  Well consider a desktop computer type for a replacement.  They are cheaper to begin with, usually more powerful - sometimes by a factor of 2, are easily repairable using components of off - the shelf that are commonly available and one made by several competitors.   Desktop computers usually hold up well almost two times longer.  From an ergonomic point of view, laptops are considered experts machines of 20 minutes.  Use of meaning beyond that time can be bad for your health.

• Start-up problems: I have a black screen when I log in the menu

  When I start my computer, I get a black screen when I log in the menu. I can still access the computer on safe mode, but I can't find a solution. Antivirus Avira found no detection, so I don't think that's associated virus.

  Follow these steps to try to solve your problems of boot.

   

   

  Restore point:

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   

  If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use:

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Scan with Malwarebytes in SafeMode with networking to ensure:

  http://www.Malwarebytes.org/MBAM.php

  Malwarebytes is as its name suggests, a Malware Remover!

  Download the free Version from the link above.

  Download, install, upgrade and scan once a fortnight...

  How to use Malwarebytes once it is installed and updated:

  1. open Malwarebytes > click the update tab at the top > get the latest updates.

  2. on the Scanner tab, make sure that thePerform quick scan option is selected and then click on theScan button to start scanning your computer

  3 MBAM will now start to scan your computer for malware. This process can take some time.

  4. when the scan is complete, a message box will appear

  5. you must click on the OK button to close the message box and continue the process of Malwareremoval.

  6. you will now be at the main scanner screen. At this point, you must click on the button toview the result .

  7. a screen showing all of the malware displayed the program that is

  8. you must now click remove selection button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When you remove files, MBAM may require a restart in order to eliminate some of them. If it displays a message stating that it needs to restart, please let him do. Once your computer has rebooted, and logged in, please continue with the remaining steps.

  9. when MBAM has finished remove the malware, it will open the scan log and display it in Notepad. See the log as desired, and then close the Notepad window.

  10. you can now exit the MBAM program.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  It's Vista Security Forum.

  If the above does not she, repost in the Vista repair and recovery Forum:

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/threads

  See you soon.

  Mick Murphy - Microsoft partner

• Black screen after login on Satellite L350-20 q (normal mode)

  My Satellite L350-20 q running Vista Basic.
  After the connection, which is normal, I'm going to the arrow then turning to a permanent black screen when I start in normal mode.
  In safe mode, I have a normal behavior and I can work. No malware present a Spybot report. But my Avast antivirus is doesn't seem to work in safe mode.
  Do you have an idea about this problem?

  A colleague advised me to update my graphics driver which is currently version 06/12/2008 Intel Corporation 7.15.10.I502 for Mobile Intel 4 series express chipset family. What is the URL and the name of the file to download the latest driver?

  Post edited by: normal mode of nigelle added to the title.

  On this virtual path, it is not easy to say what the problem is here. I don't know since when you have this strange problem but if possible, try to roll back the OS to an earlier time until she starts to happen. Use the System Restore tool to do this.

  I don't know what is the seriousness of this problem may be but and if the display driver installation can help. To be honest I don't think. My advice to you is to back up all your important data and install OS again using recovery image installation. After doing this you will have factory again and everything will be OK.

  By the way: I think that this old notebook is supported for Win7. A long time ago I ve installed Win7 32 bit on L300 and there HERE perfectly. Much better than the original Vista OS.

• Black screen after that I entered the password for the connection.

  Original title: missionary59

  I have a computer that is a laptop. When I go to start the boot process that the computer turns on at the entrance of logo and password, when I put the password in the square when going on the applications, but the screen is black and only the cursor appear!

  Hi Genedupree,

  A problem with a layer of security software causes the Desktop Window Manager to wait for an indefinite period or video adapter problems are the most common cause of this problem. I suggest you to see the help link and check if it helps.

  Why my screen is black when I start Windows 7?

  http://Windows.Microsoft.com/en-in/Windows7/why-is-my-screen-black-when-i-start-Windows-7

  Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows:
  http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

  See also:

   

  Windows Vista and Windows 7 black screen on computer unlock

  http://support.Microsoft.com/kb/2431700/en-GB

  Let us know the status of the issue. If you need help, please after return. We will be happy to help you.

• Black screen after logging in to the user account

  Hi, I hope someone can help me?
  After I start my computer, I get to the login page of user account, I select my user account, after that, the Welcome screen appears for about 15 seconds then my screen turns off completely. I've discovered since I manually launch Explorer.exe with ctrl, alt, del and run the new task from Task Manager, whenever I connect - which is obviously not ideal!  This only started 3 days ago and I think it can happen when I inserted an SD card in someone elses computer in my own to upload photos, when I tried to log in the next day, that's when the problem started.
  How can I prevent that from happening in the future and he can start on login?
  I am running Windows Vista 32-bit operating system on a HP pavilion slimline.
  Thank you
  Bearsby1972

  Hi Bearsby1972,

  Thanks for posting on the forums.

  I strongly suggest that you start backing up your files now, just in case. After you have saved your machine, try to run the System File Checker and restore your system prior to 3 days if possible.

  From Article

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista

  http://support.Microsoft.com/kb/936212/

  The System File Checker tool

  To determine if the problem you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool analyzes the system files and replaces incorrect versions of system files by using the correct versions.

  To run the System File Checker tool, follow these steps:

  1. click Startand type cmd in the box start the search .

  2 right-click cmd in the programs list and then click run as administrator.

  Collapse this includes this image

  If you are prompted for an administrator password or a confirmation, type your password or click continue

  3. at the command calls, the following line and press ENTER: sfc/scannow

  When the analysis is complete, test to see if the problem you are experiencing is resolved. If the problem you are experiencing is not resolved, use the procedure that is described in the section "the System Restore tool.

  The System Restore tool

  Other troubleshooting methods, such as using the System File Checker tool, cannot solve the problem. If they do not resolve the problem, and the problem you are experiencing started occurring recently, you can use the System Restore tool. Using this tool, you can restore the computer to an earlier point in time.

  The tool using System Restore may not necessarily help you determine the problem. The System Restore tool uses points of restore to return the system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time where you have not experienced the problem. When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

  To restore the operating system to an earlier point in time, follow these steps:

  1. click on start toreduce this includes this image, type System Restore in the Search box, and then click System Restore in the programs list.

  Collapse this includes this image

  If you are prompted for an administrator password or a confirmation, type your password or click continue.

  2. in the System Restore dialog box, click choose a different restore point, and then click Next.

  3. in the list of restore points, click a restore point created before you started having the problem, and then click Next.

  4. click on Finish.

  The computer restarts and system files and settings are back to the State they were in when the restore point was created.

  Hope that will solve your problem, please post back and let us know.

  JohnD
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• I have the virus of file recovery, now I have a black screen with cursor blinking in the upper left corner.

  I have a Pavilion Notebook and recently caught the virus from file recovery.  I bought and ran the disc of Trend Micro Titanium Maximum Security.  Now, I get a black screen with a flashing cursor in the upper left corner of the screen.  All tests ran for memory, hard disk, etc. are OK.  Now I have a recovery disk, but have not backed up my files.  Any suggestions?

  Download your backed up files, then you can boot from your recovery disks to reinstall Windows.Several options to do so.

  Remove the hard drive and attach it to one > USB adapter . Plug it into another computer via usb port and copy files off the power.

  You can use > Ubuntu Live CD to boot from and backup files.

  OR ->Kaspersky CD has the ability to back up files.

• Black screen after the Windows Logo

  I have a black screen after windows with no crusor logo and no keyboard work, I just tried all mentioned in the forum, but all of them are just useless happens just after I shutdown or standby or standby extended

  I use windows 7 ultimate 32 bit with the latest drivers & updates

  Hello

  What is the code of Bug_Check of BSOD?

  Check this thread for more information on using BlueScreenView, MyEventViewer and other methods of
  Troubleshoot the BlueScreens - top 3 answers.

  http://social.answers.Microsoft.com/forums/en-us/w7repair/thread/c675b7b8-795f-474d-a1c4-6b77b3fcd990

  Check the code from Bug_Check to Faultwire as shown in the above troubleshooting link.

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Start window manager: sometimes when I started my PC I have a black screen with the Windows boot manager at the top.

  Sometimes when I start my PC I have a black screen with the Windows boot manager at the top.  Although there are several options available, that nothing happens no matter what keys I hit and the only option is to shut down the computer and restart completely.  Sometimes the Boot Manager page turns and my office sometimes opens fine.  I've updated with everything Microsoft has Windows Vista and I still get this screen.  Anyone has any ideas.

  Do a startup repair and see if that fixes it:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use:

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner: http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  See you soon.

  Mick Murphy - Microsoft partner

• Pavilion 15 - p065tx: Pavilion 15 - p065tx, black screen after BIOS update recommended by HP assistant

  System reboot with black screen after accepting the update of the BIOS recommended by HP assistant this morning. AC power on at least three hours of waiting after the process completed successfully with auto update reboots always.

  Power light is on. Wired broadband light is turned on. Light CAP LOCK keyboard and led speaker hold noway.

  Hard reset has been tried 3 times with no improvement.

  External monitor is connected but no signal has been out of the laptop, screen is black.

  Done a few times this page to reset the BIOS setting blindly:

  http://support.HP.com/us-en/document/c02217843

  BEEPS heard when you press F10 or F5 during procedures. But still black screen.

  What can I try again?  Please advice kindly!

  Hi @ sokw,

  I have read and reviewed the post. Thanks for your reply. It seems that bios is damaged, and that is why the computer does not start. As it cannot be fixed by any software troubleshooting, you will need to contact the HP support by phone for the machine.

  HP technical support are available by clicking on the following link:
  
  http://h22207.www2.HP.com/us-en/?openCLC=true
  
  (1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.
  
  (2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.
  
  (3) Once finished, click the "Show Options" at the bottom right.
  
  (4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

  I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Believe me, I've done everything I can to help by keeping your interests in mind. Please reach out for questions and I'll be there for you help.

  Just to say thank youPlease click the ' Thumbs Up 'button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

  Now carefully and have a wonderful week ahead.

• Re: Satellite L675-10 t black screen after disassembly problem

  Hi all

  I recently had some problems with my L675-10T overheating, even when I was with a big fan of cooling for the games.

  I realized that the problem resulted from blocked exhaust and dust and it is why, after reading and watching the many tutorials, I opened my laptop computer successfully and all cleaned up.

  The temperature dropped to 20 c and I was happy.

  The next night, however, took my laptop and headed for the living room, and it will stop.
  Black screen and nothing passed. So I ran to the internet and found this solution, it worked btw.

  1. turn off your computer
  2. unplug all wires (including energy)
  3. disconnect the battery from the bottom of the computer.
  4 re - connect the power cable. (the battery should not be in the computer)
  5. turn power on. The screen works. Choose start windows normally. (if you get this screen)

  The thing is, the same thing happened to me this morning as well.
  Twice in 2 days and im a little worried I did something wrong during Assembly of the laptop or something. Any ideas? Or do I keep accountant with the above solution?
  Looks like a mess of power upwards of sorts.

  Thank you in advance.

  Hello

  I assume that this question has not happened before you have disassembled the laptop. Right?
  To be honest this similar issue happened to me to. The portable light not (black screen) after I'm entered in the mode 'sleep'. However, this happened only once

  It s hard to tell why this happened to you it of not impossible that you have damaged something for disassembled the procedure.

  However, the fact is that the warranty is not valid more because you opened the laptop. That is why any approach (especially parts replacement) to solve this problem would cost money.
  So ultimately it s your decision: a technician visit to downtown to see the pieces of equipment or keep your stay with the workaround mentioned above.

• At the end of the factory restore, but black screen after "Windows has set up the computer.

  The model in question is VC863AA #UUW

  I want to get back the computer to the factory condition, so I rebooted and you press F11. Everything went exactly like this: http://support.hp.com/us-en/document/c00814731#N72 (chapter "Start a restore from the hard drive and the computer is off")...

  .. until step 10, which States:

  "The computer restarts and continues in the installation of Windows. Complete the configuration screens and wait until the computer finishes the installation program. "Then turn off the computer, reconnect all devices and turn on the computer.

  Yes, the computer restarts. She continues in the Windows installation (it says "medan windows konfigurerar datorn Vanta", which means roughly "Please wait while Windows configures the computer"). After that which was for about 5-10 minutes, the text disappears and the computer restarts by itself.

  After that, he gives a normal load Windows Vista bar and after that black screen. It seems to be a little bit alive but jammed somehow. If I let it be for several hours, he goes to the standby mode. If I wake up, he still won't. I can plug a USB another keyboard and he will make some access to hard drive (load a driver probably). I can press the sleep button and it will go into sleep mode. But if I press the power button / stop briefly, it will NOT stop.

  So finally, after several hours I forced to shut down (by pressing the power button / stop longer). When I start it, it goes back to behave as explained in the previous paragraph.

  If I press F8 during startup and select Safe mode, it goes in safe mode and I get dialogue indicating in Finnish:

  «Asenna Windows: Windows ei voi suorittaa vikasietotilassa asennusta.» See devam fenetresdans asennusta uudelleen tietokoneen kaynnistamalla. »

  Rough translation:

  "Installation of Windows: Windows cannot complete installation in safe mode." "You can continue the installation by restarting the computer.

  If I restart the computer, it goes back to the black screen after the windows loading bar.

  This suggests that there is something in the installation of Windows who jams it.

  I can install Windows Vista from a Vista DVD, but then I can't use the software included with the computer. (App States installation cannot install on a machine that is unauthorized, then of course they are looking for some OEM HP things.)

  Any suggestions on how to fix jam that continues with installing Recovery Windows or how to install the software on a normal Vista would be very appreciated.

  I solved the problem. Good thing I didn't order the restore disks, because that would not have solved the problem.

  I decided to post it because I don't know there will be others who have HP Pavilion Elite m9754sc and will have to face this problem of a black screen after the restoration.

  The fact is that the restore worked perfectly, but in this display card driver is buggy and it causes the screen to go black.

  I thought that what I installed fresh Vista which worked until I installed the driver from the recovery partition display. I tried VGA, outputs HDMI and DVI on the factory installed GeForce GT220 and none worked.

  A defective display driver should normally be no problem we could go in safe mode and fix it to the it. But as with the recovery goes to pre install state (ask what language to use etc.), safe mode does not work.

  So the solution is to unlock the display of the motherboard connectors and remove the factory installed GeForce GT220. Once the recovery and installation of Windows is finished using the graphics card integrated motherboards, you can reconnect the GeForce GT220 and get a updated driver with safe mode.

• Satellite A300 - black screen after long race

  I have Toshiba Satellite A300 1 portable PC series since 2008.

  It worked fine until the last few days. 2 days back when I started, it works fine until I go to bed (about 4-5 hours).
  "" I put my computer on and I slept, when I woke up in the morning, seen the button works / stop light is lit, "plugged in", "lit", "battery" all the lights are on but black screen of the tower.

  I moved the mouse, you press the mouse, press the SPACEBAR, enter keys on the keyboard, but nothing of this fact the live screen.
  I checked the fan works and the machine is hot normally.

  I noticed the CPU/HDD LED does not blink, the fact does not illuminate.

  The day before yesterday was also even, but after that restart was again very well.
  yesterday also repeated the same thing.
  Today also repeated the same thing.

  Please note my power saving mode: hip - turn off monitor - 1 minutes, turn the HARD drive - never.

  This setting is for last 2-3 years and normally off the monitor used to live on the movement of the mouse / key pressing.

  Can someone please help me figure out why my screen goes black after a night or more running morning.

  Thanks in advance

  Generally screen should turn off, but the laptop must continue to work.
  It is not easy to tell what happened.
  Can happen that laptop did restart because of a windows update installation?
  Some applications are active during the night? Some download or something similar?