Impossible to activate ProtectLink Web on RV220W

Hi all

I use to run on firmware 1.0.2.4 with ProtectLink Web works fine, but then it expired. Some time later I updated the router to 1.0.4.17 and bought a three year subscription to ProtectLink Web, followed the registration on the router link, obtained an activation code, follow the link of activation on the router and activated the service, but it was not enabled on the router.

I try to activate again and the Trend Micro site just says that it is already enabled. I contacted the support of Trend Micro and they see the attempts of activation at the end here and they said that everything should work. They recommended a reset I did and tried to activate again and again their site indicates that the service has been activated. And yet when I go to Cisco ProtectLink Web > license > summary he said only: "Please activate license ProtectLink to display license information" and allow me to access the features. What is going on? Could the firewall blocking service? I didn't have this bad the first time I used ProtectLink with f/w 1.0.2.4

Thank you for the help

Hi Marc, you must call the Cisco small business support center. TrendMicro will have to remove your subscription, to provide new keys. Once the router must have missed factory then the new keys added.

-Tom
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Tags: Cisco Support

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