install HP Officejet 5740 e

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• Install HP Officejet 5740 & USB connection problems

  I recently bought a HP all-in-one OfficeJet 5740 printer for my desktop Dell XPS 8700-(Windows 8.1) and attempted to install, using the USB connection option. I was informed by the instructions of configuration to go online to a Dell website for the latest version of the installation software to download if I had access to the internet. I have DL'ed software and it apparently installed OK-(aucune erreur ou quoi que ce soit pour indiquer qu'il n'a pas abouti). Once finished with the installation of the software, I got to the window option connection-(wireless, usb cable ethernet cable). I chose the option of usb cable, however after having to then connect the USB cable to the printer and the computer via the usb cable, it tries to connect, but alerted me, stating; "Failed connection to printer, printer was not able to connect successfully via the usb cable. I tried this several times-(par moi-même et remote assist avec Support ordinateur Dell). I had the same problem last week when he tried with my old HP Officejet 6100, which I wanted to replace. I ran the program of doctor printing/scanning HP on the 5740 and it lists the printer and the software installed, however the HP printer install lists assistant the complete software package for the printer is not installed and some basic features drivers may be missing or damaged. Also when I go into Control Panel, then devices/printers, it displays the icon of 5740, however after rt - by clicking on the printer icon, instead of the regular menu that comes up to the top-(showing the complete properties, select this printer as the default printer, etc.), it displays a menu of smaller selections very-little (who don't understand not the "select as default printer"). I tried downloading the printer software two ways-(via the HP website on line 1, and then click the installation CD supplied with the printer, the same results. The printer was purchased 11/15/2014 and seems works very well-(tirages test-page, page d'alignement, etc.), but I can't print anything, and apparently it can not connect via the USB-(* j'ai acheté un nouveau câble usb 2.0 hier et, utilisé pour écarter la possibilité d'avoir un mauvais câble). My Dell computer is only 10 months old, and I upgraded to 8.1 Windows back on 25 October.  The USB ports on the computer all seem to work properly when connected to another USB device other than the 5740 printer.  What is the software apparently is not fully installed, with some missing drivers or, possibly, USB drivers should be updated? Any help would be appreciated. Thank you!!!

  Thanks for responding, but I was able to get the printer installed with the help of diagnostic, remotely in line with my computer manufacturer support staff. He was determined to be a software problem because of a recent update of Windows 8.1. Thanks for the effort!

• OfficeJet 5740 e not install correctly

  I try to install via USB. The Fax installed but the printer and scanner will not. Have uninstalled and downloaded the drivers a few times. I tried 2 new and 2 old usb cables. 3 different tech support people couldn't understand it either. Last solution was to do a full restore, which would be impossible because I would lose a lot non-recoverable software. The drivers cannot recognize the part priner/scanner unit. I've tried 8 different usb ports (1.1, 2.0 4ea 2ea. 3.0 2ea.) does not. Today I borrowed a friends fully operational xp pc and get the same exact error message "the specified module is not found. I wonder if the drivers have never been tested with an xp system. My xp system runs on other all-in-one usb without problem.

  Has anyone reading this successfully installed one of them on a xp operating system? Any advice would be welcome.

  Hey @bob733!

  Thanks for getting back to me!

  Sorry to hear that you still have the problem!  I have another suggestion that might contribute to the addition of the printer!

  You should be able to add the printer using a different printer driver.  The best driver to use is the HP Deskjet 990c driver.

  To add the printer using the HP Deskjet 990c driver:

  1. Open fax machines and printers
  2. Click on add a printer
  3. Select "local printer attached to this computer" and click Next
  4. Select LPT:1 for the print port, and then click Next
  5. Choose HP on the left side
  6. Choose HP Deskjet 990c on the right side, and then click Next
  7. Name the Officejet 5740 printer, and then click Next
  8. You don't need to share the printer
  9. Click next and print a test page!

  Here is a link to a video to manually add the printer HP for Windows XP.  In the video, they do not choose the HP Deskjet 990c driver, but I recommend you do! Just follow the first part of the video at 01:40.

  If this does not remove the printer in printers and faxes.  Follow the steps above to add a printer again.  When you get to step 4, instead of using LPT:1 see if you can select USB because the printer is connected to USB.

  Let me know how it goes!

• OfficeJet 5740: Install a printer on a network of schools wireless

  Hello

  I started school this past week and I brought an Officejet 5740 to implement in my dorm, but I had trouble getting it set up. MY laptop is on the network "(University)", but I was tasked to set up the printer on a network called "Device-(University)" and would continue to operate. I have registered my printer on the network "Device-(University)" also using its MAC address, which I was told was also necessary. After all that, I'm still not able to print wireless. I tried to restart the printer, reset the network settings and remove all software printer on my computer and starting from scratch, but nothing has worked.

  If someone has encountered this problem, and if so, is anyone know a solution?

  Thank you!

  Hello

  You can also connect to the printer using the WiFi Direct connection.

  This type of connection (Wifi Direct) connects your camera/laptop Wifi directly on your printer and requires no Wifi router and is the best way that I would use as LONG as I didn't need to keep connecting to the Wifi network router for surfing.

  Also remember to reconnect to your network of WIFI router to get internet connection after printing.

  The password to connect to your Wifi Direct printer is in the display on the front panel of the printer, or you must print it with the WIFi button for 3 sec.

  I hope this helps.

• HP Officejet 5740: I can not connect my printer firmware update site

  Like one time, I put a password on my site Admin for my printer. I tried a network definition reset to remove the password, but it's still there.

  What should I do to remove the password from the server web embeded?

  Welcome to the HP Forums @ConTho!

  I'd be happy to help you to get an update of the firmware and reset the password admin for Officejet 5740.

  We will need restore your default network settings to reset the admin password. You can access the Menu on the front panel of the printer wirelessly and locate the default network option here.

  Also, here is a link that you can use to download and install the latest firmware update if your printer is not already aware: series printer e-all-in-one HP Officejet 5740 Firmware.

  If this resolve your request, please click Accept as Solution button below. If you need help, let me know and I will do everything I can to help.

• HP Officejet 5740: Msg 'printer is in an error state.

  Hello

  I have a 5740 which is defined as a remote wireless printer by itself in my home network.

  Recently, I received the message 'printer is in an error state' when I press print and found out the print job will be lance automatically, only after I turned the printer off and restarted. What happened several times. I tried to use HP & Doc Scan printing, but this did not help.

  Appreciate your advice on the following points: -.

  1. What is the cause for this?

  2. connecting the printer via the USB port on my HP All in one PC would help eliminate this recurring issue?

  3. If Yes, should I uninstall the printer software first?

  4. always print wireless from my laptop or mobile devices when the printer is connected via a cable to my PC?

  What do I have to uninstall and reinstall the software for printing these devices as well?

  5. when I reinstalled the software, it come a last step where it will ask me to register so far HP ink. As I have already registered for the program, what should I do to allow me to complete the installation of the software without duplicating a new series of HP ink instant registration?

  Thank you.

  Hi @Chrissy_61,

  Thanks for joining the Forums of HP Support for a solution to your printer problem.

  I understand that you use a HP Officejet 5740 e-all-in-one printer with a Windows 10 computer and you need to restart the printer to clear a State of 'error', so the printer will print. I would like to help with that.

  There are also a few different reasons why something like this can happen. It could possibly be network or firewall related, or maybe even related software.

  I would like to begin by downloading and running the tool HP Print and Scan Doctor to check the installed printer software. This tool can diagnose and solve many problems of printing software and printer.

  You can also check to make sure that the printer firmware is up-to-date. On the Control Panel Home screen controle control printer, drag your finger from right to left on the screen and select Setup. In the menu select Maintenance of the printerconfiguration, and then select update of the printer, and then look for the updates of the printer.

  If the printer doesn't have the printing problem with PC and not with cell phones and mobile devices, you can try following the steps described in this document of support - printer is offline (Windows).

  If you plan to use a USB between PC and the printer connection, you do not need to uninstall the software, you just remove the printer devices and printers on the computer and connect the USB cable.

  You can always the printer wirelessly with other devices if you have a computer with a USB cable.

  Finally, you need not re-register with the HP Instant ink. You can close the windows when they open after you have installed the software.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet 5740: Cannot print duplex automatically and can not connect wireless

  So, I recently bought a new laptop for academic purposes. Back in September, I bought the HP Officejet 5740 because it could print wireless and can print double sided also.

  Everything worked perfectly fine when I was using Windows 8. In microsoft office, that I could see the option to print double-sided and had no difficulty, printing or the connection to the wireless printer.

  Then, I upgraded my computer to windows 10. I downloaded the hp driver and tried to add the printer several times and did not get it to connect successfully. Moreover, I see more two-sided printing option. I have the option to print one, or to manually return the documents to make it double sided.

  I downloaded the driver installed the printer and uninstalled the printer a LOT, a LOT of time with nothing doesn't. Please help me. I really only print in powerpoint and word, so it is very important to have this ability.

  For the connectivity problem, I would say the Print and Scan doctor, you can download it from HP to http://www.hp.com/go/tools.

  For the duplex issue make sure the duplex module is selected.  Click on start, devices and printers, click with the right button on the Officejet 5740, select printer, device settings, both installable and set properties automatic duplexing on installed unit, apply, OK.

• HP Officejet 5740 e-all-in-one: compatibility Windows 10

  After connecting the e-all-in-one printer HP Officejet 5740 to my HP Pavilion all-in your desktop 23-q110 (Windows 10 operating system), the printer will not work.

  But if I use Google Chrome on the same computer, the printer will work.

  What should I do?

  Hello

  Please download the software and driver for Windows 10 following (as of: November 23, 2015) and install on your computer:

  http://ftp.HP.com/pub/softlib/software12/COL55955/MP-134701-2/OJ5740_117.exe

  Kind regards.

• HP 5740: HP OfficeJet 5740 want to print and fax keeps coming back

  Brand new. Trying to get everything set up. All, but try to print a Document from my desktop computer and Fax keeps Coming Up. I have no need to Fax at all since I don't have a land line. I did my default printer. And not the Fax. So what am I doing wrong please?

  Thank you!

  Hey @aprildc,

  Welcome to the Forum from HP Support.

  I see that you have a problem with printing from the PC using your HP Officejet 5740 e-all-in-one printer. I want to help you with this. I have some suggestions that might help.

  I recommend you try the following steps:

  Remove the temporary PC files:

  • Press the Windows key + r
  • Type %temp%, and then press enter
  • Press Ctrl + a to select all files
  • Press Delete
  • Note that some files do not delete - do not worry, this is normal. Simply click ignore that you're prompted.
  • Empty your trash at the end.

  Run the HP Print and Scan Doctor:

  • Click here to install and run the printing and scanning doctor. This utility is designed to detect and automatically fix common printer setup problems.

  If you still experience the guest fax after these steps I suggest you uninstall the printer and redo your printer setup.

  Uninstall your printer

  • Press the Windows key + r
  • Type of control panel and press enter
  • Click on programs and features
  • Select the driver for your printer from the list, and then click on uninstall
  • Click here to reinstall your printer.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem and that you liked this post, feel free to express your thanks by clicking the "Thumbs Up" icon below by clicking on "accept as Solution" (this will help others find the solution).

  Thanks for posting in the Forum from HP Support.

  Have a great day!

• HP OFFICEJET 5740: Adobe PDF print is not yosemite

  Just added new Officejet 5740 to network home, everything works except does not print not Adobe PDF documents. OK with preview, .docx etc.  10.10.1 running on the iMac.  Prints blank pages.  I have encountered in the past with my HP Desktop Laser printer, but has been able to solve.  Any general fix to the current problem would be appreciated.  Note that we have done a clean install from the disk and ran 10.10.1 for a week or two.

  Hello

  Once you check the print as an option of the Image, which remains standing by default unless you deselect the option in the future...

  Give it a test with multiple files, if everything works as expected you can re - configure Adobe as default.

  Shlomi

• OfficeJet 5740: using the photo tray

  having the same problem as the other. Cannot get the printer to use the photo with photo tray 4 tray x 6.  But I did specify in setings to use the photo tray.  My new 5741 DID see and recognize the tray and paper but invariably printed on paper 8 x 10.  ?????  using windows 8.1 and photo gallery.

  Welcome to the HP community @fredstir,

  I read your post on your Officejet 5740 do not print to the photo thew tray and wanted to meet you with my suggestions. If you have not tried to uninstall the printer software, restart the PC and then reinstall the printer once again, try it. You can run the Installation Wizard for Windows HP printer to find and install the printer for you.

  Also see this link and try the following steps: HP ENVY, printers Officejet - display of the 'Photo Tray problem' error

  Let me know what happens when you try to print to the photo tray afterwards. Try another program to see if that makes a difference.

  Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

  I hope this helps you!

• HP Officejet 5740: Why HP Utility say that my softward scanning must be updated?

  I had 3 scans this afternoon.   Tonight, I tried to start a new search and got the error message on the front of the printer that it is not connected to the computer.   Also, I realize that for about the past 6 hours, 3 files I sent to print, not print.

  The utility HP says I need to download the current software.    The software part of the HP Web site says that the last update the software of the printer for my model was done in December 2015.

  So, what should I do?  Simply download and install the software again?

  Hi @ChrisUpton,

  I understand you are having some connection problems on your HP Officejet 5740. I'll be happy to help you.

  Try the steps in this link to fix the problem.

  HP printers - Printer not found during setup of the network (OS X) driver

  Once you have completed the steps in the link above, please get back to me with the results.

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps. Have a great day.

• OfficeJet 5740: officejet 5740 - scan of the computer cannot be activated - cause communication error

  2 weeks ago, I bought a HP officejet 5740 - installed the software and everything worked well. Unfortunately, the printer is dead, and I just got a new.  In order to start to 'clean up', I removed all HP on the Mac software - and then installed the printer. I can print - and scan using progtram analysis. The printer is connect via ethernet.

  This left me with 2 numbers

  (1) for installation, Setup fails when I reached the setting of alerts (communication error - please restart the program) try to configure alerts in HP utility fail - even once to the criticism fail - restart program

  (2) I'm not able to activate the scan of the computer on the Mac.  I get "communication failed" when I try to turn on the feature in HP utillity

  What I tried

  Delete all HP software (several times) and reinstall it again - still the same problem

  I removed the HP software and used the diskutillity to fix the rights - and reinstalled him brand new - still same problem.

  I have reset the printingsystem on the mac - still the same problem

  I still think it's weird - because everything worked great with the first printer I had! -replace it with a similar one caused the problem.  And this isn't the printer - because scan to computer works with my wife PC

  I have run out of ideas - and hopes that someone can solve this problem!

  Carsten

  Thank you for your reply - the problem is now resolved.  It seems that when you run Uninstall HP also something with the printerdrives provided by Apple update. I noticed that version 3.1 was installed on March 2, when I installed the first printer, I bought (the one who broke down) in all my tests, uninstalling and installing the drivers, I have checked apple update, it says no new updates, but last night he said suddenly that there was an update and then it reienstalled the 3.1 drivers HP again - and surpirice the problem has been solved.

  Thank you for your quick response!

  Carsten

• OfficeJet 5740: Officejet 5740 does not print from pc

  I just bought an officejet 5740 and I can print from Notepad, but nothing else on my computer. Not even the test page. I tried the word excel adobe via ethernet and cable usb on windows 10 64-bit and ubuntu 14,04 32 bit on different pc, modified drivers, update printer, reset, installing unistalling all but nothing. I can use it as a scanner, fax and photocopy, but I can't get it to work as a printer from any pc! Thank you in advance!

  Finally I found the solution to the problem... I have to give administrator rights on external programs such as microsoft office, Acrobat etc... Properties, Compatibility tab, you must select run this program as an administrator. After that, close the program and reopen the file that you want to print, and that's all. This is the solution for sure for windows 10.

  I have somehow to give administrative rights automatically for applications... My user is the administrator, but who knows what the problem is. Furthermore, windows 7 works very well with the printer.

  Thank you for your time! If you have a solution to give administrative rights to external applications, please do not hesitate to answer.

• HP Officejet 5740: Cannot print from Windows 10

  Since the upgrade to Win10 I can no longer connect and print from my Officejet 5740. Other machines / devices in the House (not Win10) can print very well. The printer always showed "offline". I tried to remove and re-add them, but it doesn't give me the 'DIRECT' option - I can get into my router wireless WPS PIN (by the other responses on this forum), but it says it cannot connect.

  Any other suggestions?

  Thank you

  Hello

  Nothing wrong with your printer, please DO NOT touch to him. To repair your computer, please download the software package and the following driver and install on your machine Windows 10:

  http://ftp.HP.com/pub/softlib/software12/COL55955/MP-134701-2/OJ5740_117.exe

  Kind regards.