IP phone Agent in HA environment

Similar Questions

• CSQ or SKILL information in IP phone Agent

  Hello

  I use IPCC Express Enhanced 4.0.4 CSQ 9 and 10 skills

  Is possible to see agent what the CSQ or skills has been chosen by the appellant using the IP with ADC 6.1.4 phone Agent you

  I want to have the same information displayed in Figure 5. Cisco Unified phone Agent Skill statistics display available in the following link, but I think is available in Version 4.5 (is correct?)

  http://www.Cisco.com/en/us/products/SW/custcosw/ps427/products_data_sheet09186a0080091de7.html

  Thanks in advance

  André Lomonaco

  Yes, it is only available in version 4.5

• IP phone Agent state

  We currently have IPCC Express deployed 3.5 with 4.1 CM. Using the IP to connect to the queue phone agent. However, when an agent who is willing is missing an appeal in the State of the agents queue is not automatically changed for is not ready and the queue continues to present the call to the agent. How to configure the IPCC to change the State of an agemt to not ready when they miss a call.

  Open the SubsystemRMCM.properties file in the c:\program files\wfavvid folder. Check the following settings. Line: agentUnavailRNA = true

  If it is false, you will need to change to true and restart the engine.

  Good luck

  Steve

• IP phone Agent Login

  Hi all

  We use a 4.0 (5) IPCCX bonus for our call centres. CRS Server meets with CCM 4.1.3.

  I can set up services in CCM so that Agents can connect through an IP phone. Extension mobility of IP phones users. So before a connection Agent for answering calls, it needs to connect to the phone for its extension as a normal of the IP phone user. Then the agent should connect to answer calls to the hotline.

  Problem:

  After connection via IP Phone Agent agents, the phone screen shows CSQ Stats, the ID of the Agent and queued calls waiting. When an incoming call and agent answers the call, the phone screen switch back to the Extension mobility login window. When agent ended the call and put down the phone, the display of the telephone remains in the connection window Extension mobility. Is there a way to make the phone screen to return to the window of the Agent?

  Help, please. Thank you.

  When you run Extension mobility in IPCC Express, to implement these actions regarding the association of the device:

  RMUser associated with all the phones that an agent has the ability to use the phone needs.

  Associate the agent Extension mobility profile.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_qanda_item09186a00802444f6.shtml

  Refer to the connection of a single button.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_tech_note09186a008029e6d5.shtml

• IP phone agent

  I would like to install the IP phone Agent, but I'm having a hard time to locate the IPAgentInitial.jsp file on my system. In the analysis, it tells you that a file named IPAgentInitial.class contains the execution but I can't find this file either. I guess that the file can be extracted from the .class file but not really sure. Any help would be appreciated.

  Hello

  The class file is a compilation of a jsp file. The jsp file contains the source code of the class file. Cisco doesn? t include the jsp in CRS files, so if you want to access the code for the class, you will need to use a decompiler for a class file.

  When you call a jsp from a URL file, you are automatically redirected to the class file.

  Hope this helps,

  Juan Luis

• Question about installing standalone Agent in patched environment

  Hi all

  I have a question about the installation of an autonomous Agent of ODI, some information on the situation: I have Studio ODI 11.1.1.7.0 installed and configured. Everything worked fine until we have improved our environment from planning to 11.1.2.3.500 patch.  We had to apply the patch 18687916 for ODI solve some problems, but everything worked well again after that.  Now I need to install an autonomous agent to run scenarios in a batch, the agent will be on the same server as the ODI studio.  My question is can I run the installer and only select the autonomous agent then reapply the patch 18687916 or do I need to get out the patch 18687916 first, or something totally different? 

  Hello

  I think you should restore the 18687916 patch and then install the standalone agent, then patch 18687916 it.

  But wait answer of the guru.

  In my case, I did the thing above, and it works very well if it was my test environment.

  Thank you

  Pratik

• ICT Agent OS Desktop and IP phone connection...

  Hi all

  Is it possible to use the connection IP phone or something similar to log agents in groups of skills via the handset if/when the Office CTIOS Toolkit isn't available? (Computer problems etc...)

  We use the IPCC Enterprise 7.1 (4).

  Thank you

  IP phone Agent service is supported only with CAD not CTI OS. I belive Cisco Advanced Services has an application similar to the IP phone Agent, so you will need to contact them for this.

  HTH,

  Chris

• Cannot route calls to agents

  Need help, please.

  What should I do to route calls to the skill of the agent group in ICM?

  When I put script just a label - it works fine, when I put the skills group - nothing works...

  I try to call of the ip phone to the ip phone agent through point of road CM in LABORATORY

  What I've done wrong?

  I did everything according to the guides of the CIM:

  Added labels agents, services, skills, target of the device groups, and he attributed all with each other

  But I don't understand why I have to assign network trunk group to the Group of skills or services?

  Thanks

  Alex

  The script has successfully validated without errors?

  You watch the script to see where it fails? It is a failure to the skillgroup node?

  Do you have any officer connected and ready to accept the call to this skill?

  You assign it NTG to the operational skills or services. You create routes for skills / services and when you reference a skill in the skillgroup node, the corresponding route will automatically select when you close the node.

  If you don't have the loan officer in this talent and the script fails on the skillgroup node, check the target config (devType CiscoPhone /DN XXXX) device

  In addition, the telephone set itself must be associated with the "pguser" in call manager. Will this work?

  Please rate of messages

• 7925 problems of compatibility of end of sale and 8821 phone wireless

  I support approximately 700 strongly Cisco 7925 G wireless phones used in our environment. Now that Cisco is suddenly their progressive, with the end of the sale in October, for the 8821 what are we left with some dilemmas that can potentially be very costly.  I was not able to find a lot of documentation either.  First of all, are office charging stations and a multi-line 7925 8821 phones-compatible phone?  Second, are batteries interchangeable 7925 and 8821?  Thirdly, the data sheet 8821 says its compatible with CUCM 9.1 (2) and later.  What this means that they will not work in my 8.5.1 environment?  Finally, the data sheet indicates the minimum version supported access point 7.0.250. What are the consequences if I access points with lower versions, like 7.0.235.3 or 7.0.240.0?

  Does anyone have an entry or advise? It's greatly appreciated.  Thank you.

  Can anyone confirm, but I believe that charging stations or the batteries are compatible, if someone already has them both in their environment, feel free to correct me if I'm wrong.

  As for the version, Yes, will not work on your version 8.x because they require 9.1 2 to work.

• Agent need to press '1' when there is an incoming call

  As part of the call center, there are many agents who take calls. All except one, had a problem. The need for agent Exception to press '1' every time there is an incoming call. All Agent of COD profiles are configured in the same way. What could be the reason?

  The agent has their preference to play an ad. Check their preferences, next to their phone number is a checkbox to play ad. You can also see this in the administration tool on the tab phone agent.

• Startscen using an existing running agent could process

  Hello
  
  I use startscen command to run a script with the help of an agent existing process that is already running in the background instead of forking a new process of the agent?
  
  My environment is defined like this:
  
  (1) use the Unix account "A" to start an agentscheduler.sh agent background process.
  
  agentscheduler.sh - PORT = 20911 - NAME = agent_A
  
  (2) in the same Unix machine, use the 'B' Unix account to run startscen.sh
  
  StartScen.sh scenario_abc GLOBAL 001 - NAME = agent_A
  
  However, in (2), he would have the fork a new process for the agent to run the script instead of using the existing (1) agent process.
  
  Even if I use the same Unix account 'A' to run startscen.sh, it would be still the fork a new process of the agent.
  
  Could someone please help? Our ODI version 10.1.3.5.
  
  KH

  You're good KH.

  The startscen.sh pay a new process of the local agent to the machine on which startscen.sh was launched.

  Instead, to get what you want (use the existing agent process), you must use the command startcmd.sh

  startcmd.sh OdiStartScen -SCEN_NAME=scenario_abc -SCEN_VERSION=001 -CONTEXT=GLOBAL -AGENT_CODE=agent_A
  

  Hope that helps

• I can turn all of these stupid iMessage effects off?  I'm not a 12 year old girl.

  It's gotta be the dumbest thing for people who use the phone in a professional environment.  Allow me the option to disable all these stupid things on my end.

  Jeez

  Open the settings.

  Tap general.

  Tap accessibility.

  Type on reduce the Motion.

  Press the switch located on the right side to reduce the Motion to activate and deactivate the iMessage effects in the Messages app on your iPhone, iPad or iPod.

• OfficeJet Pro 6830: Remove old HP printer connected

  I just received and installed a 6830 JO reconditioned to replace under warranty.  I want to remove the old connected HP printer, but REMOVE PRINTER link is grayed.  Any suggestions?

  Hey @racerbrb,

  I see that you have some problems with the removal of your old connected HP printer. For this issue, you will need to contact HP Cloud Services directly. You can do this by clicking on this link and fill in the form below. If you have an instant account of ink that has been saved to your original printer, make sure you leave the chat or phone agent know immediately so that you get to the correct service.

  Please let me know if they are able to help you with the removal of the printer. If you get all solved, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• Error printhead HP Photosmart 7520

  So I bought a HP Photosmart 7520 over 3 months ago and about 2 weeks ago I got an error saying that there is a print cartridge error. I could get of it and fine print, but it is gradually degraded until whenever I turn on the printer it says that there is a printhead error and it's not moving from here. It connects to the WLAN because the blue light is on continuously and makes noise, but I can't seems to dump in the error message. Help! I contacted HP and they said that there was no problem of the printer and that he had a problem with my computer and I had to get it fixed. Now it is fixed will cost me more that he'll buy a new printer. I mean, I bought a photosmart older and who did not break up because of software glitching butbecause he fell of my office.

  TO remedy this I considered reinstalling windows and going through the trouble to reinstall everything or do I have to change my SSID for my wireless network. Who's going to do me any good?

  I really need help, and I don't want to have to buy a new printer, I'vehad decent luck with HP products, but after 2 months, its pretty sad. I could really switch to Canon, but I did not like the nice things, this printer could do.

  I do not recommend the use of unconventional measures to clean the print head, because then you would not be eligible for a replacement, if you are still in warranty.  I offer this link as a last resort, but it can't really fix the problem you are having: "black ink not working do not.

  I think that if you call technical support at another time during the day, you will have more chance to reach a true professional. If this is not the case, let me know and I'll send you a link on where to buy a new printhead from the printer. The link in my previous post includes the same steps that a phone agent must follow to confirm the replacement so don't be aware, you may need to repeat these steps.

  Are you still in warranty?

• From an application

  How can I start / create an app.

  First, you choose a platform. Phone or PlayBook? Then find you a more specific forum which covers it... There are Java here for phones and several forums for developers of PlayBook: native Android SDK, AIR, and WebWorks (shared with phones).

  What environment you choose depends on several things, including (and no doubt mainly based on) your own background... What languages you know or are familiar with, if any? Also what types of applications do you want to write? Games, utilities, or?

  Don't bother answer here... This is not really the right forum for this question. Take a look at your own goals, answer my questions above (to yourself), then find the most suited to the question forum and re - ask it. Most of the forums here should be pretty welcoming to this kind of question.

  Hope also necessarily a quick answer now... Unlike the Weirdos like me, most people will be offline for a day or three during Christmas. :-)