Laptop Notebook screen black after the windows logo


I've had my laptop for a year now & recently installed AVG 2013. But when I started to run a full scan I get error of reference memory (keeps changing the process or service) and the system freezes or get a BSoD (kernel related). the only change I did was enable DEP for programs because I thought that I was associated with DEP. Then leave my computer, run chkdsk /f /r from one day to the next and now my windows 7 does not start after windows logo. Safe mode is inaccessible, which means get the same result if it was after finishing charge I get black screen where I can only move the mouse. I tried memory diagnostic as well as memtest86 + passing. Then performed a test drive (press ESC then gives you option to run the System Diagnostics) which only failure was the short DST (happen before, but don't really think much of it since windows 7 was always start) but the other test that was in the past of primary hard drive in the bios test. Using disc of windows 7 installation to fix this problem that left me no option because the startup repair does not give me a hard drive error. History of the system does not since it says it can not detect the previous operating system. I can use command prompt on drive here where I can see my old files to disk.

Will display the error code when I get home from work & model number.
-windows 7 64 bit home premium, 8 GB ram, 750 GB HDD, Intel core i5 processor

to work so will later if requested model poster
1. I have to reinstall the OS.
2. is there anything I can do to get less back to my normal BONE to save the files that I need.

Thank you


sad to know that your warranty has expired, you should have done the warranty extension is added value to any kind of failure that could happen.

Errors can be due to several causes as moving a place at a different time unit is on, power outages sudden, virus, etc., there are several factors.

I´ll leave you a link to when possible he looks there very important data :

Any questions or doubts Don t hesitate not if need help or advise how to replace the hard drive has just said.

Best regards

Tags: Notebooks

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