Malware poster, printing problem

I was helping a friend with a very aggravating issue.

My friend is running WinXP SP3 with four profiles.  Recently, the system was hit by a malicious program that touched a single profile.  I was able to remove the malware and bring them up and running successfully.  Unfortunately, a problem of printer appeared after the fact.

In summary, when a print command is sent from any program, the document appears in the print queue and disappears as if printed.  However, the printer prints the document.  I reinstalled the printer driver and software twice so far.  Whenever I have do the relocation, the printer works for the profile that I have installed since then but will not work for any other profile. (Yes.  In the installation, I checked that all users have access to the printer) I also re - run various antivirus scans and malware (MS Security Essentials, SuperAntiSpyware and Malwarebytes').  All scans have prepared own.

I speculate that something can become corrupted or altered by the malware itself or cleaning.  I don't know where to go from here.  Create a new profile to see if it includes all the features?  Run a repair of the BONE?  All these sounds like stab in the dark.

Anyway, if someone has encountered an error similar to this one, I would really appreciate the help.

Thank you!

To the right: this is the forum of material and Windows XP drivers

This is important because the SFC in Windows XP does not have damaged or /offwindir as an option.
Please read: KB310747 - Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

First of all, these options become available in Windows Vista®.

Run SFC in Windows XP, to a Windows distribution CD and the CD for the latest service pack (if one is installed).

From an Administrators account, type: -R, sfc/scannow

SFC calls for, first of all, your installation media, and then later the service pack CD-ROM.  If SFC wants to replace the files, leave.  If the SFC rejects your Service Pack CD-ROM, read the KB900910 Microsoft Knowledge base article.  Note that this article applies to SP2, but is also applicable to the SP3.  Just use your common sense and use SP3 where the article refers to SP2.

If you don't have a CD-ROM Service Pack 3, or order it (U.S. / Canada , Europe, Africa , Asia or South America ) from Microsoft or download the ISO (here ) and burn it.  Be sure to Select the appropriate language if you download ISO.  Note, I recommend that you install Service Pack 3 on a CD-ROM, rather than through Windows Update so that you pouvez use SFC with success!

Tags: Windows

Similar Questions

  • Printing problem on deskjet 4510 with windows 8.1

    I bought a new deskjet 4510 and have installed via usb on my desktop running windows 8.1. This isn't the impression through products of ms office word, excel etc. and either through wordpad. I can print Notepad files and pdf via adobe reader software.

    I tried HP print and scan doctor who did not find any problem with the printer and print a test page.

    I tried uninstalling and reinstalling, setting the printer wireless to the top but could not do print.

    I looked at the help on this forum and also tried selective installation, disabling all services except when starting microsoft services, but the problem remains.

    Help, please.

    Hey @rshri7869.

    Welcome to the Forums of HP Support!

    I understand that you meet your HP Deskjet printing problems in advantage 4510 series e-all-in-one printer to your computer Windows 8.1. You have included a large number of useful information in your post, so thank you. After reviewing the troubleshooting you have already finished, I came to the conclusion that what you feel is a conflict of driver on your computer Windows 8.1. To fix this please follow the steps below.

    How to add another driver:

    1. Open the Start screen (by selecting the windows start button in the lower left corner or by selecting the "Windows" button at the bottom left of your keyboard to the left of the 'Ctrl' key
    2. In the start screen, type "Devices and printers"
    3. If the option devices and printers automatically fills, click settings at the top right and then click on devices and printers.
    4. In the devices and printers folder right click on your series Deskjet 4510 and left click on printer properties
    5. Left click on the Advanced tab
    6. Left-click on new driver
    7. When the new window driver opens just hit 'next' until you see a list of manufacturers on the left and a list of printers on the right.
    8. Select HP as the manufacturer on the left
    9. DeskJet 9800 select the printer on the right. If Deskjet 9800 is only select "Windows Update" at the bottom left and once the update has been completed, you will be able to select Deskjet 9800.
    10. After selecting Deskjet 9800 hit next complete the new driver Wizard
    11. Under the printer properties window, select 'Apply' but do not hit OK
    12. Select the general tab
    13. Rename your printer in HP Deskjet 4510
    14. Click OK
    15. Finally, right-click on your Deskjet 4510 series once more and click on Printing Preferences
    16. Left click on the paper/quality tab
    17. Left click on the dropdown 'Normal' for the print quality down to the right and change its normal fast
    18. Press apply and OK
    19. Try to print!

    Please let me know if the steps I have provided to resolve your problem. Good luck!

  • HP Color Laserjet CP2025 print: color printing problem

    Had the printer listed above for several years and love it.  Have just started having problems with the printer does not print not not in color.  Have a recorded document that needs to be printed every month and have had no problems with it, until yesterday when it is printed in black only.  Another document word also printed in black only.  I printed a test page printed correctly.

    Don't know if there is a definition in the document, or is it a printer problem.  Help!

    Welcome to the community @mwillis HP

    I came across your post about the color printing problem and wanted to answer to help with my suggestions. Please see the guide below to resolve this issue.

    HP Color LaserJet - cannot print in color or impossible to Auto-Duplex (two-sided printing fails) after the installation of the UPD

    Let me know if you have any questions.

    Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

  • HP7500: printing problems

    Windows 7

    HP7500

    Wireless printing

    Can print PC test page, but not Word document print.  I have this intermittent problem and sometimes after printing test page for the PC, the document will be printed.  Sometimes I have to run print and Scan doctor. This time has solved the problem.  Printing and scanning doctor said nothing wrong and print a test ok page. Still no Word document printing.

    Hello @Eric4and welcome to the Forums of HP, I hope you enjoy your experience!

    I see that you are experiencing printing problems. I would like to help!

    I would like to start by running the following two uninstall process:

    The problems that the programs cannot be installed or uninstalled

    Uninstalling the printer software

    Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

    Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • OfficeJet 6500 has MORE printing problem

    Y at - it a setting to load the paper? My print jobs is now too high on paper. I have recently updated my computer to Windows 8.1 but I do not know if this concern began before after I've changed computers. I printed the page diagnosis and the letters are about 1/3 cut top

    Welcome to the mike325 forums

    I saw your post on your Officejet 6500 more model cut your impressions. I suggest an alignment running on the printer to see if that helps. You can also run the HP print and Scan Doctor to solve printing problems and that the tool can help to clear up the problem.

    To help alignment, click here and scroll down until "step 5: align the print head": align print head

    I hope that these steps to do the trick, please let me know the results!

    Have a wonderful Thursday

  • 10 Windows compatible printers: printer problems after the upgrade to Windows 10

    If you're wondering what HP printers are compatible with Windows 10, see this HP support doc: Windows 10 compatible printers.

    If you re having a problem with your HP printer after the upgrade of your Windows 10 PC, printer problems after upgrade to Windows 10 could solve your problem. He treats all kinds of questions such as:

    • Cannot print after upgrading
    • Cannot parse after upgrade
    • Printer software installation & screen opens instead of HP printer Assistant
    • "HP solutions Center can not run" or "Scan is busy or in use" error with a network connected printer
    • Multiple display of printer in the HP printer Assistant names
    • Can not scan or fax with HP Solution Center after that disabling HP programs to improve performance
    • "Access denied" error change HP Solution Center print settings
    • Cannot print with a pilot integrated Windows (Africa, Asia Pacific, Europe and Middle East only)
    • Fax device are not not in the devices and printers connected to a USB printer
    • HP Printer Wizard does not open with a USB connected printer
    • HP Smart printing does not open in Internet Explorer
    • "Error-2081883401' poster during the uninstall of the printer driver.

    In the compatibility Windows 10 doc, follow these steps to quickly locate your printer:

    Click and scroll down to the section for your printer, then hold down the CTRL and F keys. When appears in the search box, type the number of printer model to automatically find your printer. TIP: find the numberof the printer. For example, if you have a HP Officejet Pro 8600 Premium e-all-in-one printer, open the Officejet section and search for "8600" instead of "Officejet 8600.

  • Server 2008 R2 Remote Desktop Server printing problems...

    Hello

    We have recently installed a Server 2008 r2 remote desktop server.  Everything works well except sometimes once a user has printed a large number of documents remotely a print job fails.  The only mistake he gives may not print.

    Once this problem starts they then won't even be able to print locally to a printer connected to the server.  The only way to solve the problem is to disconnect and turn it back on.

    We checked to see if the spooler is running, it is not a remote printing problem, that it does not start even local print will work for this user.  We also checked to make sure that the print queue is not an uptight work.

    How we solve this problem?

    Hello

    Post your question in the TechNet Server Forums, as your question kindly is beyond the scope of these Forums.

    http://social.technet.Microsoft.com/forums/WindowsServer/en-us/home?category=WindowsServer

    See you soon.

  • The printer problem: showing the name of the file: directory: model: title: topic etc.

    Original title: printer problem

    Whenever I have print a page of Microsoft Office or on the web, I have another print page after him the name of the file: directory: model: title: topic etc.  I rang the manufacturer of the product and said it was a Windows problem.  I had rung Microsoft Support and they could not help also and asked if I would like to speak to one of their technicians for $ 75 USD.  As I am from New Zealand it would have cost me probably $100 maybe a little more after the exchange fees and credit cards and not been sure if they would have the right answer.  Is there someone out there who may be able to help me because it costs me ink and paper?

    Salvation of the bones,

    Thanks for posting in the Microsoft Community Forums.

    According to the description, you get additional information when printing a document.

    1. what operating system you have installed in the computer?

    2. What is the brand and model of the printer?

    I suggest you to refer to the thread that the suggestion has solved the problem:

    http://answers.Microsoft.com/en-us/Office/Forum/office_xp-word/a-second-page-prints-whenever-i-print-a-word/7a2286e9-4C1B-4a62-9987-c3b823f03974

    Let us know if you have other questions about Windows in the future. We will be happy to help you. We at Microsoft, strive for excellence and provide our customers with the best support.

  • HP 3050 j610: wireless printing problem withhp3050j610a all-in-one.

    I have been scanning and printing documents regularly. one day during the analysis of a doc a message flashed on the computer screen that there was a communication problem between the computer and all in a printer.it persists over and over again.

    He had no problem with impression then.

    as advised by the media, I downloaded a link . http://169.254.152.74 and saved as a favorite and he used every time I had to analyze.

    yesterday it stopped opening.

    Contact support who advised me to support responsible link.down to print and scan doctor and solved the problem of scanning and it turned into a printing problem. print a test page, it does not print a document.

    After encountering conflict driver down load of troubleshooting, I was informed to uninstall the drivers and the use of the CD that came with the product.i did. without success. scanning is ok.

    However, questions have been confirmed to have been solved by the doctor tool but is not printing. not even the test page. There is no abras to low ink.

    I double clicked on the printer icon when and as advised by the tools, without result.

    I use a laptop sony vaio e series with win7 os.

    Please help me solve the problem.

    Hello @casia15 and welcome to the Forums of HP, I hope you enjoy your experience!

    I see that you have problems printing.  I would try to help!

    First of all, I would say uninstalling the software of the printer.

    Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

    Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • Photosmart D7460: Printing problem

    When printing some elements such as greeting cards or business cards, my printer reproduces all part of the bottom of the print at the bottom of the card.  This does not occur when you print from Word or other programs of type, nor happens when I print photos.  Only on maps.

    Any suggestion would be appreciated!

    Hello @IreneD and welcome to the Forums of HP, I hope you enjoy your experience!

    I see that you are experiencing printing problems. I would like to help!

    I would recommend starting with a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

    I recommend also to download and run the HP print and Scan doctor.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • LaserJet Pro 100 color MFP M175nw printing problem with Erorr with "Print queue was not accepted.

    MFP M175nw would not print no matter what MAC or HP labtop... it will show the test without problem page.

    Erorr log shows this:

    W [27/Mar / 2013:19:26:41-0400] HP_LaserJet_100_colorMFP_M175nw__0621F0_: printer takes in charge Create Job but not use of Send-Document.
    E [08/Apr / 2013:21:10:25-0400] [post 112] Print queue has not been accepted.
    E [08/Apr / 2013:21:10:48-0400] [post 112] Print queue has not been accepted.
    E [08/Apr / 2013:21:11:11-0400] [post 112] Print queue has not been accepted.
    E [08/Apr / 2013:21:11:34-0400] [post 112] Print queue has not been accepted.

    Any expert know about this?

    I need to know more information about what is happening here to start. It seems that you are experiencing printing problems, but I can't get a lot of information that you presented. All the information show me is that the file could not be accepted by the print job. I'm going to need to know what it is that you print file type and size, the program you are printing the form, if you are still able to print other documents from other programs, how long it lasts and any other relevant information.

    Departure, we will perform the two resets in this video:

    http://www.YouTube.com/watch?v=31TbWMrTaFk

    Then, if you use a USB cable, make sure to remove (this is important). Do not plug it in again until the software instructs you. Through devices and printers, programs and features and issues Device Manager and make sure that all copies, files, and programs related to the printer are removed. As indicated, and then restart the computer.
  • HP 6830: HP 6830 printing problems

    Initially, this printer has been used on a system with Windows 8.1 (64-bit) and it worked flawlessy. After the upgrade to Windows 10 However, he had a few intermittent printing problems. Known upgrades can cause problems I uninstalled/reinstalled and everything seemed ok. However, the same problem reappeared immediately.

    Everything works ok for a bit then the printer stops working. Can not scan or print (from Panel of control printer itself or control office). The printer must be powered off/on power so that it can start working again.

    Ran the program Scan HP that came with it and made sure to drivers are updated. The problem persists however. What can be done short of buying a new printer? Help, please.

    EDIT - I forgot to mention it is configured to operate wireless and not via the USB port if it matters.

    I wanted to give you an update...

    I "think" the printer now works correctly? It has been a few days without question since I worked on it back which is longer it's gone in the past. I do not accept the solution again, however I want to give him a few more days to be sure. I thought it was fixed before and printing problems are back.

    Notes:

    1. I do not have the procedure described above SMTP uncheck ^ ^ ^ I didn't quite read the right steps when you work on it (it's actually the printer of a family member and not mine). I spaced on where he is told to do a right click on the printer icon and then click printer properties. I guess my mind went to some properties. I didn't know there was a printer properties to select. Printer properties is higher in the list of menu along that opens the right click (I have a HP printer too and he tried once I realized my mistake). I guess I'm so used to click the General properties, I just cleared the research of properties of the printer and thought that it meant click regular properties.

    Because I clicked on the wrong properties option I could not find the ports tab (but I was able to find the IP address - it was OK) so I thought maybe gave me by mistake as follows to another printer or the version of windows. So I just moved to other options. If someone reads this thread to try to resolve the issues I've had to make sure and look up in the list for the printer properties and select is NOT as the ordinary properties which is at the bottom.

    2 - the update suggested KB was already there and installed. However, it had been installed shortly after the 10 Windows upgrade which is when issues with printing suddenly appeared. So I uninstalled manually downloaded the update and reinstalled just in case it had been corrupted during the original automatic installation. This is a HUGE update and I have seen that people have screwed up in automatic updates in the past.

    3 - I decided to uninstall all of the software and the printer and start over again once more. In doing so, I found a few HP entries that were dated before the previous uninstall/reinstall tent while they were not uninstall as they should have and I thought they had. This means that they have not been updated during reinstallation or the other. Made me think maybe one of them was somehow behind the questions?

    I had to use 3rd party uninstalling and registry/hard drive cleaning to remove all traces of these couple like Windows Add/Remove Programs software wouldn't uninstall them at all, or if she did he left pieces everywhere.  One in particular (HP Solutions Framework Support) wouldn't uninstall period until what I downloaded from specific software allowing a forced uninstall. Took long to get everthing HP about the machine off.

    Once I have finally managed to remove all traces of the old installation of HP and went forward with the reinstall using latest software/drivers on HP.com, I noticed the relocation took a little longer and I was asked to do more to lift the printer up and running. I think that some of these programs/registry entires which gave me such a hard to remove time were corrupt reinstalls previous that I tried when popped up printing problems after upgrading from Windows 10. Once they were gone went to reinstall it correctly. Or so it seems, it's just a guess.

    Anyway, as said above ^ ^ ^ "seems" to have corrected the problems. I do not know about you until the printer is used for a few days. It is used a lot if it's not resolved, I'm sure I'll hear about it soon. After that earleir tries to fix the issues would already have surfaced long before now so I'm hopeful we finally have it.  I'll be back if everything goes well and will accept the solution OR post that it did not really work. Don't want to prematurely.

  • printer problem - with is not the automatic tray settings

    original title: printer problem

    I have a HP printer, printing of MYOB via terminal server on a Server 2003-based computer. Previously, I had the printer installed under different names, i.e. statement, invoice & delivery notes. Each instance corresponded to a different tray for printing. I have now lost the ability to use separate trays. Whenever I feel it comes back to "auto-select" I have three shared printers on the Server Desktop XP pro SP3 & can be printed on one or the other. Just can't hold the tray settings more. Can anyone suggest a solution?

    Hello

    Because the question you posted is related to windows server 2003, I suggest you post this question in the Windows Server forum.

    http://social.technet.Microsoft.com/forums/en-us/winserverprint/threads

  • Printing problem with OE - 6 format since the upgrade to IE - 8: no space between the body and the subject line text.

    My computer is configured with XP SP3 and IE - 8. I've been using Outlook Express 6.0 (update of MS according to needs). Messages are always printed correctly. Lately, however, the body of the message printed directly below the object without line - the space between them. This happens on my Brother laser printer and my HP inkjet printer. I have not changed my settings of the printer. I've recently updated to IE - 7 to IE - 8; However, I see nothing in the settings of IE - 8 to explain this change in print. I recently installed "MobileMe" Panel Apple configuration, which has installed a separate set of folders in the list of folders in OE - 6. I did a clean (with Revo Uninstaller) uninstalling the MobileMe Control Panel, removed the extra e-mail account/folders and rebooted. Yet the printing problem.

    How to restore the space of line between the subject and the message body?

    Hello

    1. How is like print preview?
    2. don't you make changes to the footer settings?

    Method 1.
    If that doesn't help you can not save the file wmp.dll
    a. log on as an administrator.
    b. Click Start, type cmd.exe in the Run dialog box right click on cmd.exe, click Run as administrator and then click on continue.
    c. at the command prompt, type regsvr32 oled32.dll and press enter and then click OK.

    Method 2.
    If this problem started occurring recently, you can restore the computer to a previous state. You lose Internet Explorer 8 and return to Internet Explorer 7. In this way, we can check whether or not the root cause of the problem is installation of Internet Explorer 8.
    Reference:
    How to restore Windows XP to a previous state
    http://support.Microsoft.com/kb/306084

    I hope this helps.

    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Print problem printer HP7780

    Printer recognized in state loan Control Panel. But when I try to print I have error message and cannot print. I also received message computer is unable to establish communication in 2 directions with printer. My OS is Visat premium

    This happens if connected via a USB or wireless

    Someone knows how to solve the problem, someone suggested HD reformatting and reinstallation of widows which I am extremely reluctant to do.

    Hello

    Download and run printing HP and doctor www.hp.com/go/tools , to print problems Scan.

    Kind regards
    Jabzi

    Help the community by marking this post.
    Your question has been answered? Mark it as a accepted Solution!
    See a great post? Give it a Bravo!
    I work for HP

Maybe you are looking for

  • Using Migration Assistant with no display

    I got my MacBook mid-2010 (2.4 GHz, 4 GB RAM, OS X El Capitan) for 2 years. It splits into two somewhere within 2 years. The MacBook was still usable, but it had to be on a desk. The screen was completely separate from the base. It still worked. I wo

  • Lock model for iOS

    What is the best way to put in place a lock of schema for my new iPhone. A feature new app or possible to apple? POS devices used in the Apple store using a lock pattern on iPhones. This application is available to the public or a spell in the new fu

  • Why can't I open the setup.exe file to install a more recent version of Firefox?

    I use firefox 3.6.25. When I try to download and install the latest version, a dialog box opens with the option «Save "or"Cancel".» There is no option to 'open' the executable file.

  • IncompEte scanning on Photosmart 5520

    When I scan a page of text inside a box, only the box and its contents are scanned, the rest of the page is blank. I use a MacBook Pro.

  • HP Deskjet D1520: HP Deskjet 1520 2753 error code

    Hi have Windows 8.1 and I tried to install an old CD Rom for my HP Deskjet 1520. Unfortunately, the CD Rom is only for Windows XP, Vista (verson 10.0.0).  So my current computer does not support it.  (I don't know if I have 32-bit or 64-bit). When I