Message @ Officejet J4550 paper jam when there is no jam

My Officejet J4550 shows 'clear paper jam' and there is no jam.  I followed the instructions to remove a jam twice (even if it is not a), uninstalled & has tried to reinstall the software, I downloaded on the site.  He also said that there is a paper jam.  Any thoughts?

If it is still under warranty, it's time to contact HP.  If it is out of warranty, its probably time for a new printer.

Tags: HP Printers

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    Please Contact HP phone support for assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

    If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

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