My printer 1018 shows a "paper jam" when there is none. Why?

The computer is running Windows XP.  I tried everything in the manual.  The problem began just after I wiped the excess toner from the paper path.  If I turn the computer then turn it back, the Green led comes on, but change to red as soon as I try to print, even from the location of the single page and without the computer by making a noise.  He behaves as if a switch is open, but the toner cartridge is in place and the door is closed.   Suggestions?    Nivals

Paper jams are normally caused by dirty rollers or paper stuck in places, someone thinks it should be. The document following the link will take you through all areas of control and things to try. If that doesn't help, do a hard reset. If it still does not work, you will need to replace the printer. If you are still in warranty, HP can replace the printer without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

A "Paper jam" Message appears on the computer and on the printer flashes the Attention

To do a hard reset:
1. make sure that the printer is turned on.
2. pull on the power cord from the printer.
3. pull out the power cord from the wall.
4. wait for 30 seconds.
5. plug in the printer and turn it on.

HP Technical Support call case form

Tags: HP Printers

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