mouse frozen wireless

After downloading Avast yesterday and running a scan, which found nothing, the wireless mouse froze in the middle of the screen.  It happened after a reboot.  I tried another USB port that has not fixed the problem.  I plugged a wired mouse and the cursor stays frozen.  I tried a few reboots, nothing helps.  I went to the Microsoft site, signed and attempted to get a fix, but when I found an object that looked like it was for XP, SP3, it wouldn't let me access the page.  So, I don't think the Microsoft site helped me again.  Can someone tell me how to operate with a frozen mouse and give me a solution for this?

Hello

Thanks for posting your query in the Microsoft Community Forums.

According to the description of the problem, it seems that the mouse cursor frozen after installing Avast antivirus on the computer.

-Have you checked the mouse on different computer?

This problem could be due to Avast antivirus. I suggest you follow these methods and update us with the results.

Method 1: I suggest you try to download and run the Fixit tool and check.

Automatically, he diagnoses and fixes problems with the hardware. (USB) Keyboard and mouse are not detected by the Manager of devices or when they do not work.

Hardware devices do not work or are not detected in Windows

You can also check out the link and check.

Troubleshoot a wireless mouse that does not correctly

Method 2: Disable Avast antivirus and check.

If disabling the Avast solves the problem, you may be contacting Avast Support and check.

Warning: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Please post back with the State of the question, so that we can help you further.

Tags: Windows

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