Pavilion p6010a - mouse frozen on startup

Hello

I just got a NEW HP Pavilion p6010a

OS: Vista Home Basic

2gig RAM

The problem I have is after becomes locked for some time to turn off the PC and turn it on again the mouse, and even if I unplug the mouse and put it on another socket USB is still not recognized, there must be a few reboots before it will work again.

It seems he has not the power of the mouse at all.

The only other devices I plugged in via USB keyboard and a USB wireless adapter.

I have no idea what I should do to fix this very frustrating problem. I did have the PC for a long time to come back to the factory settings wouldn't be a problem if this will solve the problem.

I had downloaded the SP2 which I think may have the question, so I uninstalled SP2, but unfortunately this has not solved the problem.

If anyone has a solution to this, I would be extremely grateful.

Kind regards

ERICO wrote:

Have you spent onyour PC support page and followed troubleshooting information?

Kind regards

ERICO

Thanks for the reply.

The problem is now resolved. There was a problem with the Wireless USB adapter (extender) cable that was causing problems with the mouse, etc... I changed to a newer cable and have not had any problems since.

Tags: HP Desktops

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