My restarts when I click Shutdown or sleep

 

When I stopped him, he seems to shut down properly, but a few seconds after that it stops, it restarts itself.  Moreover, if I put it to sleep, he seems to go to sleep properly, but when I return to the computer, the fans will run on high speed / max and I have to hold the power button down to get this to stop - but then if I press the power button, a second time, he seems out to sleep properly.  I have not had problems or crashes when using the computer - so the problem seems to be limited to an inability to stop / sleep.  Any help would be appreciated.

Hi Shadowblues,

  • Since when are you facing this problem?
  • You did changes to the computer before this problem started?

I suggest you try to shut down the computer from the command prompt and check if the computer shuts down normally and post back the result. To do this follow the steps below:

a. Click Start.

(b) to start, in the search box type cmd.

c. in the list right click on CMD and click Run as administrator.

d. in the type of command line of the shutdown /s and press ENTER.

e. check if the computer shuts down completely without having to reboot.

This problem can also occur if the BIOS and chipset drivers display drivers are outdated or corrupt.

I suggest contacting the manufacturer of the computer and try to update BIOS, drivers from the Chipset and the display on the computer drivers and check if that helps you solve the problem.

You can access the link below and follow the steps to update the drivers to display on your computer and check if it helps.

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

NOTE: Changing the BIOS / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from configuration can resolved BIOS/CMOS settings. Changes to settings are at your own risk.

I hope this helps. Let us know the results.

Thank you and best regards,

 

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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