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• Need to cancel 'creative cloud file sharing' of my original plan. Had never found a use for it

  Need to cancel 'creative cloud file sharing' of my original plan. Had never found a use for it.

  I couldn't change my plan. Any help?

  Hi Alk,

  Changes have been made to your account.

  I hope that this solves all your queries and concerns.

  Thank you for being our customer!

  Wish you merry Christmas and a great year ahead!

  Kind regards

  Syed Rizvi

• Hello. I ALREADY HAVE MEMEBRSHIP for a creative cloud application. I want to improve to be full membership. first I couldn't cancel my old one. Second, I pay for the second, third, I couldn't download the indesign cc (I need at the moment because)

  Hello. I ALREADY HAVE MEMEBRSHIP for a creative cloud application. I want to improve to be full membership. first I couldn't cancel my old one. Second, I pay for the second, third, I couldn't download the indesign cc (which I need at this time because they require the serial number). I have already produced cs6. is this technical problem in adobe or what?

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  Ask the serial number http://forums.adobe.com/thread/1234635 has a link to FAQ

• How can I specify the "My Documents" folder under the directory sync for "Creative Cloud Files?

  I know how to move the 'Creative Cloud Files' directory in preferences, but when I do that, it simply moves the 'Creative Cloud Files' directory in the 'My Documents' folder. I don't think that you can set a specific folder in a folder 'sync' in the preferences. Create a symbolic link to the contents of "My Documents" in the 'Creative Cloud Files' directory would work to activate the content of 'My Documents' to sync with the cloud? Breast of Windows 8 BTW, that's...

  CrisJM, no, that won't work. You must move the files in that particular folder of creative cloud itself. The only customizable option is that you can change the location of the CC folder (the one you already indicated above).

• Why have I not 3 folders 'Creative Cloud Files?

  Hello! I have a question about the cloud creative folder structure/synchronization.

  I installed the creative Cloud Desktop application on my MacBook Pro and then installed the following programs: Lightroom, Photoshop, InDesign, Illustrator, Acrobat Pro.

  Once I did that I turned on "line sync" on the Application Desktop toolbar.

  I noticed that I have three different areas, called "Creative Cloud Files" and one of these folders is called "Creative Cloud Files unknown" (see the screenshot below).

  

  Anyone know why there are three different places? What field can I save my files so that I can sync to the cloud? Can I remove one that says 'unknown' in the name of the file? I guess that the file listed in the bookmarks bar is in the same place as the "Creative Cloud Files" folder in my account?

  With the recent update of the application of Creative Cloud Desktop (1.9.1.474), we have unfortunately introduced a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

  We have taken measures to ensure that we are increasing our focus on quality in this area in order to avoid a repetition.

  Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

  The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

  What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

  This happens once, after the last update.

  The solution is to simply delete the (unknown) Creative Cloud Files folder.

  I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

  If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

  If you have any other problems or questions on this topic please email [email protected]

  Again, let me say that we are sorry for any inconvenience caused

• Exe creative cloud file will not download to Windows 10 PC

  Exe creative cloud file will not download to Windows 10 PC

  Please check if this works for you:

  Cannot install Creative Cloud Desktop

  Windows 10 breaks CC apps - MSVCR100. DLL not found

  Concerning

  Stéphane

• I wanted to install the trial version of indesign creative cloud cc. and sucsessfull. but when I want to run the program it just a massage of error: Error 11. I tried many things on aldready support center, but there is no s

  I wanted to install the trial version of indesign creative cloud cc. and sucsessfull. but when I want to run the program it just a massage of error: Error 11. I tried a lot about aldready support center, but there is no solution. Can you help me?

  Hi Ninat43034799,

  Please uninstall InDesign CC to your machine using the cleaning tool: use of the Adobe Creative Cloud cleaning tool to solve installation problems

  After that, reinstall the product of your creative cloud desktop application.

  Let us know if this was helpful, waiting for your response.

• File picture looks weird after registration in creative cloud files

  Hello

  I worked on a project of AE to my home PC (Win) save on Creative Cloud Files, but at the opening of the project to my work PC (MAC) images in my project looks weird. No doubt some noob in the event of failure in a frame or two...?

  A project file AE does not contain assets that you have placed in the project. It simply records the links on assets. If you plan to work on a project on another computer, you must either have your files in a shared location (creative brief, Cloud, Dropbox, etc.) or use the command collect files to put everything with you.

  In this case, there is a jpg file that is missing. What you see is the space reserved for the missing images.

• How could I install Creative Cloud Files in my D?

  Hello!

  I have a 120 GB SSD in C: and how I could install Creative Cloud Files in my D?

  Change for Applications installation location

  With the application of CC open, select the gear icon in the upper right, and then choose Preferences.  In the preferences of the screen select creative cloud and then look for the drop-down list installation location

• Creative cloud file

  How to install the creative cloud folder in the D: drive?

  My c: drive is to small to put the creative cloud in it.

  You can change the 'Creative Cloud Files' folder location for D drive

  Click on the gear icon in the upper right and select Preferences.

  Choose Creative cloud > files.

  Try changing the location of the folder.

• Creative Cloud Files link in favorite Dungeon back after deleting every time that I connect to Windows 8. 1

  Dear Adobe,

  
  

  Please let me chose what is favorite for me and what not.

  If anyone of you has an idea how can I prevent Adobe create the link whenever I connect to Windows 8.1 I would greatly appreciate your help.

  Thank you!

  Concerning

  Marcin

  Please check this:

  Why have I not 3 folders 'Creative Cloud Files?

  If you have any other problems or questions on this topic please email [email protected]

  Let us know if it works.

  Concerning

  Stéphane

• CC guard add "Creative Cloud Files" shortcut to sidebar, last position

  CC2015 added 'Creative Cloud Files' in the side bar of the Finder of OS x as the last element in the sidebar.

  This isn't a bad one time thing.

  But if it is moved to a different place in the list (for example, where we used to have with our other cloud services) or if it is removed from the sidebar, agent CC is going to replace it in the last position.

  It does not meet our strategy of software deployment instructions.

  How can we disable it?

  Thank you very much

  Ross

  Hi Ross and all the others who have posted on this thread!

  First of all we are sorry that you have experienced pain and when you feel pain believe that pain too.

  Thank you very much for your comments its really important to us that we get this information from a variety of sources as this helps determine us how important this issue is.

  We set that I write this response and this correction will turn off in the very next version, so bear with us!

  Best wishes,

  Ashley

• Virus found in the records of Creative Cloud Files After app update on 28:th July

  Hi all!

  After several long hours sync today, Creative cloud finally comes to rest in this marathon-sync. However, there was a warning that some files will not download cause of what they contain viruses. (See URL pasted). http://1drv.Ms/1VMfowR
  
  The files that are supposed to have viruses located in my folder, "2015\Required\Plug-Ins\Measurements F:\Creative Cloud Adobe Photoshop CC.
  All this happened after is today (July 28) updated three applications creative Cloud (Adobe Photoshop CC 2015, Adobe Media Encoder CC 2015 and Adobe Premiere Pro CC 2015).
  
  During the update, I stopped the sync and when updates have to do, I did it again. This is! Virus in Adobe products?
  The thing is that I had a virus for years. What makes it even more scary, is that I now have viruses isolated in my folder where Cloud Creative has his backup and that I pay some 61 USD
  (525 SEK) / month in subscription programs Adobe.  This sux!
  
  

  The big question is, are the files really infected or they are somehow corrupt. I scanned the whole "F:\Creative Cloud Files"- and ESET online scannerfolder with Windows Defender . Nothing wrong was found. However, reading some old poster in this forum - they apparently had problems before with the virus in what today is creative cloud.
  
  If you are not alone, LuziAnne and I'm sorry for the support that you got was... None.

  
  Anyone else having issues of the last days and of course; a solution.
  
  

  
  Kind regards
  Anders Magrioteli

  Hello

  Just a word of warning on the deletion of these files and folders. If you need them for Photoshop plugins and you move from this place they can stop working in Photoshop. I would say that you keep you plugins in creative cloud folder and install them elsewhere on your system. Maybe your posture in the creative cloud location of the files as a backup etc.?

  I will continue to work with internal teams on that for you. Could also provide me with the exact filenames of files that download and are captured in the virus scan?, you might even share files with me through a creative Collaboration of Cloud using my email address [email protected]. I suspect that this is a false positive virus scan for some reason any.

  Thank you

  Warner

• can I transfer my creative cloud file?

  I have a separate hard drive where I store everything. Can I put my creative cloud on her record?

  Hi MOHAMED,.

  Please refer to the thread. Similar problem to you has been addressed:

  How can I move my creative cloud of my computer on a hard drive external case?

  You can also view the threads below:

  How can I specify the "My Documents" folder under the directory sync for "Creative Cloud Files?

  Creative cloud updates / Files folder location change Bug

  Hope you find them useful.

  Concerning

  Megha Rawat

• How can I get the option of working on my creative Cloud files?

  I'm trying to enable collaboration on my Adobe site Muse and am following the instructions on the Adobe help chart.  However, when I click that I do not have the option to right click collaborate.  Do I need a certain subscription for this or what I am doing wrong?

  Please explain in more detail: "I went back to them together again and now the options are not able to be selected." Please use screenshots if possible. Here's what I see.

  On my desk in the creative Cloud Files folder, I see:

  

  In the web app, I see: