Noron 360 sometimes cannot be started on Windows 8 when starting after a stop!

Hello

I have a desktop computer running Norton 360 first Edition version (current) 20.4.0.44 with the latest definitions for viruses on Microsoft Windows 8 Professional with Media Center. Norton 360 , sometimes fails to start on Windows 8 , when starting after a stop.

Since I first installed the new version of 'version-less' 2013 Norton 360 on Windows 8, it sometimes does not start at startup after a stop and did not bother to mobilize support for that matter because I thought that Symantec or Microsoft could be aware of the problem and that an update or a patch will be available soon. Norton 360 prompted me to apply a new patch today, and after applying the patch, I have realized that the amended version of the version 20.3.0.36 to version 20.4.0.44. Moreover, I also noticed that the aforesaid problem with Norton 360 persists, and if my memory is good, Norton 360 sometimes also does not start after the resumption of hibernation. I used to put the computer to sleep and I never have this issue when hybrid sleep. For Norton 360 upward and run again, I usually just give the computer a reboot.

I believe that the function "quick start" in power options Windows 8 are originally Norton 360 sometimes fails start. I haven't noticed this problem on computers that are running Windows XP or Windows 7. If Symantec or Microsoft may arrive at a solution to this problem without having to turn off the quick start of Windows 8feature, I would be very grateful!

Kind regards

Arthur Durand

Hi Doug,.

Kindly let me know what Norton product, you try to use, and if download you the latest version of the internet, or you install a version earlier than either downloaded or a disc? Please also post the specifications of your computer and operating system incl. architecture and the edition you are running.

Regarding your question: are you affected by the same problem that I did? Only Norton only lack of start from time to time, or Norton fails it run continuously?

If Norton sometimes does not start on a computer that is running Microsoft Windows 8:

Disable the "quick start" function in Windows 8 by going to the bar of charms > settings > Panel > material and audio > Power Options > Choose this as the power button , then click on change settings that are currently unavailable, uncheck the enable fast start (recommended) and click on save changes. Restart your computer to test if Norton starts up. If Norton still does not start, uninstall Norton completely, restart your computer, download and run the latest version of Norton removal tool from Symantec website, computer restartyour once more. Then download the latest version of your Norton product either downloading the trial, or you connecting to your Norton account if you have a valid subscription and clicking on the button to download next to your subscription. Install the latest version of your Norton product and manually run the direct updated until all the updates and hotfixes without restarting have been installed and no updates are available before stopping or restarting your computer!

If Norton does not at all on a computer running Microsoft Windows 8:

Uninstall Norton completely, restart your computer, download and run the latest version of the Norton removal tool from Symantec website, computer restartyour once more. Then download the latest version of your Norton product either downloading the trial, or you connecting to your Norton account if you have a valid subscription and clicking on the button to download next to your subscription. Install the latest version of your Norton product and manually run the direct updated until all the updates and hotfixes without restarting have been installed and no updates are available before stopping or restarting your computer!

Please feel free to ask me more questions about, or contact me if you have problems, uninstalling, reinstalling, downloading, install the latest version of your product, Norton , or if you are having trouble updating your Norton product! I would also gladly provide via TeamViewer remote assistance, if you need my help!

Please mark this answer as useful and/or answered if you found my answer helpful and/or my reply has answered your question!

Kind regards

Arthur Durand

Tags: Windows

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