Office jet pro 8630: Office jet pro 6890.

The problem is: the printer will not copy.  I hit the copy function and I get a beep and nothing happens.  I tried a difficult start (turn off printer disconnect) and that didn't work.  Help, please.

Then, you will need to contact HP.  I've seen a few cases where enter the service menu and reset the printer can cure this.  The service menu must only be accessible as under the direction of a support agent, it is possible to clog the printer by a wrong step here. See the post here for the warnings...

Tags: HP Printers

Similar Questions

  • HP Office Jet Pro 8630: JO 8630 Pro and HP Solution Center work together

    I had a HP Photo Smart C7280 that crashed. I replaced it with this 8630 Pro JO from HP and HP Solution Center software does not take account of the new printer after that the online setup process was completed. I used the software regularly and I would use it in the new printer as well.

    Hello

    HP Solusion Center software has been replaced by the most recent model HP Printer Wizard, it is not affiliated with the 8630 anyway.

    You can access the wizard in the HP printer by opening the software HP Officejet Pro 8630 from your desktop or in the start menu > programs > HP, open the folder that is listed as the printer model and then click the printer model icon.

    Kind regards
    Shlomi

  • Office Jet 8630: OfficeJet Pro 8630 doesn't go to sleep

    I just plugged the 8630 to Win 7 (64-bit) machine via the USB cable (I disabled the wireless).  Everything works fine except that the printer does not seem to sleep regardless of the sleep setting, I chose.  The screen is always enabled.  The firmware is updated.

    Hi @Chrisk-K,.

    Welcome to the Forums of HP Support!

    I understand that printer e-all-in-one HP Officejet Pro 8630 will not enter mode 'sleep'. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    There could be a few reasons why this could happen, to help determine if it is a hardware or firmware glitch try the following steps below.

    I would like to do a hard reset to see if that will solve the problem.

    • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
    • Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
    • Make sure that the printer is connected directly to a wall outlet (do not use a hub or a surge protector). This ensures that the printer is full on and can help this situation. This ensures that the printer is full on and can help this situation.

    If the problem persists, unplug the USB cable to see what sleep with the USB cord.

    If the printer will not be still "sleep", I would try a partial reset first, and then the semi Full Reset if that does not help. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

    If you have completed all the above steps and your product still has a problem, service the product.

    Contact HP for service in all countries except Asia-Pacific.
    First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
    Cost of repair out-of-warranty printers may apply.
    What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on options contact HP - click Get phone number
    File number and phone number appear

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • Office jet Pro 8630: printer storage for 18 months

    We are about to travel for 18 months and want to store our printer then out.  I have the original box and packaging ploystyrene, if you want some advice on reconditioning safely - I can find help for printers smaller, but not the 8630.  Also, should I remove the ink cartridges.  Assistance would be most appreciated John

    The cartridges should be stored in the printer.  Be sure to turn off the printer's power switch and let the printer to get things "parked" before unplugging the printer.  Store the printer in a place not subject to significant fluctuations of temperature.  I wouldn't put the printer in its original packing, if you don't do that you keep the printer oriented as it would be on a desk - the package has a normal orientation which has the printer on its side, this should be avoided as the ink of the service area may elapse.  If the printer is going into a storage facility you can put in its original packaging, but make sure the printer 'flat '.

    I had an extra Officejet 8600 more (same inks and printheads as yours) that I implemented, then set aside for a full year.  I was surprised, but the first impression after decommissioning storage printed without needing any fussing in all - no manual cleaning or running cleaning cycles not needed.  I was actually expecting that I would need to run a few cycles of cleaning of the façade, or perhaps even remove the printhead and soak.  I had the printer stored in a spare room, protected from the Sun and away from heating vents.

  • 8630: connecting the new HP Office Jet Pro 8630

    I work for a local phone company and have a customer who bought a new 8630 and they the line us to send faxes, voice & voicemail if voice calls going unanswered at present. If we use the 1-line port and take the 2-ext port in the phone makes the 8630 fax detection is received the fax or send on ext 2, if voice calls?

    Hi @GStebens,

    Yes, that's correct. But with voice messages put in place it doesn't detect faxes unless you get setup distinctive ring on the line.

    Thank you!

  • Office Jet Pro 8620: No Assistant HP printer or Application icon

    I'm under 10 64-bit Windows and the Office Jet Pro 8620.  I can't configure my scan-to-email of the printer (continues to request a code).  My printer is connected via Wi - Fi, and otherwise works fine.   Following the instructions of support, I tried the Printer Wizard, but there is no such program listed in my HP folder and no printer the Office Assistant icon (although there used).

    I downloaded all the updates current and running Scan Doctor several times.  No luck.

    Any help is appreciated.  Thank youl.

    Hello, GreenTurtle,

    Thanks for the quick response.  I followed your instructions.  After disconnection of the wireless connection and then the wizard of wireless, all re-installed configuration correctly.  The appropriate icon appeared on the desktop and I was able to put everything in place.

    I am very grateful for the help and quick response!

  • Office Jet Pro 8600: office jet pro 8600 clear the display

    I have an Office Jet Pro 8600 and need to know if there is a way to fix the screen faded. You don't see the options like print, scan, fax, tools...  It isn't that I know where they are and who's who for the most part.

    In addition, scanning is not clear.  Everything is faded.  However, it still prints and faxes by a fine.  I hope I don't have to buy a new All In One Printer.  I finally got most of the glitches and tricks when I have a problem with it.  Is it possible that there is a light bulb needs to be changed or something?  I appreciate your help & feed back as soon as possible.  I use in an office on a daily basis.

    Kind regards

    Meredith

    Hey @mere4340,

    Welcome to the Forums of HP's Support.

    I see that you have some problems with the copy and see the display on your Officejet 8600 e-all-in-one printer. I can help you with that.

    To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once it is, while the printer is on, remove the power cable at the back of the printer for one minute.

    If after the above, that you can't always see the screen or copy clear, the printer needs to be replaced because it has no replaceable bulbs in the scanner or the display. You can contact the HP Support by clicking here and filling out the form below to see what options are available.

    Please let me know if that solves your problems. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  • Office Jet 8620: Networked 8620 Pro always 'offline' in Windows 10

    My Office Jet Pro 8620 is still retained as 'offline' Windows 10, even if my printer Hp Assistant still connect to it fine.  The printer is on a network via ethernet cable and is always available via the internet printing as well.

    I finally gave up using the HP driver for device Pro 8620 and 8620 name and started using HP ePrint as my printer driver default, which seems to have solved the problem for now.

    I checked the version of my driver 8620 and HP reports it as current.  Is there a newer driver coming that will address this problem or, Alternatively, is there a generic Windows driver that I can use which will correctly yield the printer to be online?

    Thank you.

    Hello

    Thank you for using the forum.

    You can try creating a TCP/IP port?

    Creating a TCP IP port

    1. Print a Configuration Page to get the printer IPv4 address (you can also tap on the icon wireless on the front panel of your printer to obtain the IP address)
    2. On your PC, go to control panel configuration, devices and printers, right-click the printer and on the left, click printer properties, select the Ports tab.
    3. Click Add Port, select the Port TCP/IP Standard, then New Port and follow the instructions in the wizard.
    4. Type the IP address for the printer.

    Note that you can ALWAYS go back to the original port the HP software installed by selecting the HP port on the Ports tab (in the properties of the printer)

    Thank you.

  • Pavilion Intel Core i3 8 GB of RAM: How can I get my HP Office Jet Pro 8600 printer to work using Windows 10?

    With the help of a Microsoft Windows 10 w / a HP Office Jet Pro 8600. How can I get the printer to operate windows 10?

    Hello

    Please download the software package and the following driver and install on your computer (s) 10 of Windows:

    http://ftp.HP.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe

    Kind regards.

  • How to scan using your HP Office Jet Pro 8600

    Well, I got my answer because I could not find a topic 'resolved' in this regard. So I decided to post my findings to help the next interrogator (is that a word = the one interviewing). FYI - I am not a "geek", and while I can find my way around a computer it sometimes takes a while.  Also, I have Windows 7 on this laptop if it makes a difference.

    1. go to control panel and choose:

    2. material and audio, then

    3 devices and printers, then

    4 fax - HP Office Jet Pro 8600 (network) or whatever printer choice applies to your situation, then

    5 HP Printer Wizard, then

    6 scanner activities, then

    7. analyze a document or a picture, then

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    9 scan

    10. save in a folder you choose

    I know this may seem simplistic to most of you, but maybe someone like me is out there, trying to find this out and this could help.

    Roxi

    Hello Acupuncture,

    Thank you for posting your solution you found yourself, on the use of the scanning function on your HP OfficeJet Pro 8600. I apologize as we were not fast enough to answer one of your questions on the Forums of HP Support. I've been able to check your user page but could not find your original post on us asking how Scan, did you remove the question? Anyway I'm glad you are now to the top and scanning of your JO 8600.

    For later use, I would like to you to take a look here: how Scan: Windows 7, here we will give all the options and shortcuts on scanning with or without the HP software as well as a few cool features, like the scan from the front panel of your 8600 and adding several pages in a single file.

    Yet once I thank you for taking the time to help other members of the community, so thank you once again!

  • Office jet pro 8500

    My iPad is no longer connect to print from my hp office jet pro 8500 a printer

    Thanks for your replies; Since I was so impatient, I decided to reinstall the drive in my laptop again. I had a virus at some point and maybe uninstalled something. Whether, after reinstalling the hp disk I not had a problem. Thanks again for responding. I don't know that I'll need your help again.
    Sara099

  • HP Office Jet Pro 251 DW: locate Download Driver

    I'm looking for a driver for HP Office Jet Pro 251 DW
    to run on a Vista Premium 32-bit OS.
    The drop-down list to select the operating system to this url does not work.
    www2.HP.com/hpsc/SWD/public/readIndex?sp4ts.Oid=5273942&lang=en&cc=us
    How can I find the download for the correct driver?

    Thank you

    FRank C

    Hi, Frank:

    Here is the link to the full features of Vista driver and software for your printer download page...

    http://h20564.www2.HP.com/hpsc/SWD/public/detail?sp4ts.Oid=5273942&swItemId=ij_115136_4&swEnvOid=2093

  • Mac for printer Office Jet Pro 8600

    I have an IMAC desk top connected to an Office Jet Pro 8600, running MAC OS 10.6.8.  I can't scanner to scan photos to a specific size.   I use the HP utility but no matter what I try to do the witnesses only scanned image angle front right of the scanner glass.  How can I change the size of the JPEG scanner and how to scan some picture of the size that I place on the glass?

    Hi paul8588,

    Thank you for your answer!

    Here is a video, Scanning HP 8600 Series to Mac OS. This will show you what you see for your scanning options.

    I hope this clears up things and have a good day!

  • Office Jet Pro 251 DW: HP 251DW Photo printing problem

    Hello

    My printer HP Office Jet Pro 251 DW does not 4 X 6 paper Photo of HP.
    The choice of papers on the print job include not just any photo paper.
    The error on the printer is:
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    Make sure paper size is correct continue the work. "

    The choice of papers is:
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    There is no choice of photo paper.

    The current printer driver is class PCL6.
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    Thank you

    Frank C

    I received help from HP to solve the problem.
    The solution is to download and install a new driver:

    HP Officejet Pro 251 dw printer full of features
    Software and drivers 32.2 April 8, 2014

    Done on both Windows 10 machines.

    Frank C

  • Trouble installing the software and the driver for Office Jet Pro 8600

    I get error that "additional software is necessary to continue' when I try to install the software and drivers for my wireless printer Office Jet Pro 8600. I just got a new laptop and had at first no parameter problem the printer and it prints fine, but now for some reason it is not print at all. I tried to restart my laptop and printer several times, but it keeps saying printer offline even if it is connected to my wireless. I followed the recommendation of an assignment that suggests to abolish the printer and reinstall, which is where I am now. Now, I can not install this printer at all by the above error message. Help, please!

    Thank you!

    Hi HSchulz,

    When you try to install with the CD, try installing the latest Windows 7 driver from the HP website. Restart the computer, turn off the printer, then reboot your router and then launch the installation. Here is a direct link to the driver file:

    http://ftp.HP.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe

    Select the connection Wireless option during installation to get the printer on the network and associated with the laptop. Let me know if this helped at all...

    I work on behalf of HP.

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