OfficeJet 4620 analysis no or copy but no print

My Officejet 4620 analysis no or copy but no print. The top is out, but I had reset (I hope). Unable to get above where take place tie scan and copy.

Hello dbertentha,

Welcome to the HP Forums.

I see that you have a problem with scanning and make a copy.

I see that you said that the upper part of the printer broke but you were able to get back on and now that is where the problem is happening with not being able to scan or copy.

You are able to print, so we know that you have a communication between the printer and the computer.

I do not think that this could be a hardware problem and if this is the case, we will then have to contact HP Total care.

To contact HP Technical Support. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thank you for your time.

Tags: HP Printers

Similar Questions

  • Device hp 4600 paper jam there is paper jam not copied, but cannot print

    I cleared the paper jam.  I am able to copy but cannot print.  The printer says that it is ready to print?

    Hello

    You get the error message? If Yes, what is the full and exact error message?

    Method 1:

    Check the link and see if it helps:

    HP Color LaserJet series 4600 printer - paper jams

    http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?objectID=bpl11649

    Method 2:

    I suggest review the links and try to run the troubleshooter and check if it helps.

    Printer in Windows problems

    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    Method 3:

    Check the link and see if it helps:

    Why can I not print?

    http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print

    Let us know if it helps.

  • Dell A920 printer/copier won't copy, but it prints from the computer fine. Any ideas?

    I have windows XP and a dell A920 printer / copier. It prints well but he will not make a copy. I need to copy a document and put it on the screen copy and press the black copy button and color copy copy and scan and none of the buttons seem to work. It was fine two weeks ago from ideas?

    See:

    http://en.community.Dell.com/support-forums/peripherals/f/3528/t/3328565.aspx

    http://support.Dell.com/support/topics/global.aspx/support/KCS/document?c=us&CS=19&docid=267791&l=en&s=DHS

    To further support, post in the forums of Dell support:

    http://en.community.Dell.com/support-forums/default.aspx

  • To copy, but not print from PC.

    DeskJet F4480 will copy, but I can't print from the PC.  I try to print the crossword 3 documents.  Nothing happened.  I copied something and it worked.  PC and printer off.  Later, enabled.  Copied something, then brought a crossword - without going into the instructions the first puzzle I had entered printed up.  Entered another puzzle and it would not print.  Ink low Watch (non-empty) I use generic black (HP60XL).  (And empty color cartridge.)  I alternate between HP and the generic inks.  Never a problem.

    Hello

    Looks like you got some jobs stuck in the queue.  In particular, when you mention that the printer started printing the puzzle first after the reboot.

    You can try the steps listed in this document cannot print? Stuck print jobs click on the + sign by the operating system to expand your section

  • OfficeJet 4620 wants to power down, but won't start button / stop

    Most of the time the printer/scanner works fine, but sometimes it "sulking" and wants the power off, but won't the power button.

    I have a switch in the extension cord to the electric line which I use in these moments there (better than pulling the plug?).

    When the current is applied again the printer usually goes back to work.

    Sometimes he blames me for not using the power button - I really try that and generally goes back to work when I promise to do better in the future.

    Yet at other times, he wants the power cut off, even once.

    The printer is connected to the router via wifi.  Two computers are connected by ethernet to the router using Windows XP or Linux (via hplip).  One or more laptops can be connected to the router using Win7 or Linux (via hplip) wifi.

    (Really) thanks for your help and suggestions, but I think I've reached my limits.  I followed your link and entered the information produced.  The result is that the warranty expired 11 days ago.  It's an interesting period of guarantee; ten days of 27 months.  I bought September 15, nearly 11 months ago.

  • HP Officejet 4620 e-all-in-one stop wireless print whenever it is turned off

    My HP 4620 stop wireless print whenever it is turned off, although it is connected to the network (by the results of the test network wireless, pass & the quality of the signal is excellent).  No troubleshooting - HP Print & Scan Doctor work there is no help, I have to uninstall & reinstall the printer each time to be able to print wireless again.

    I use it on/on button to turn the printer off, don't disconnect not.

    Please help, or I need to return to the store, this is the third time!

    I also had the same issue and after a few game it seemed to have fixed so here's what I did... Hope this helps someone else.

    -My printer is connected to my wireless network.

    -On my computer that I'm connected to the printer through the IP address 192.168.1.153... (Yours may vary) in a browser

    * You can find the ip address printers on the control panel of the printers by pushing the wireless button and pushing the ok option 1, it should appear with the intensity of the signal and the ip address is at the bottom.

    -Once I was on the Printers page in my browser, I went to the tab network at the top.

    -Then to Internet Printing Protocol section (on the left in the advanced settings)

    -On my own PPI was already on, but the location was empty I put a '1' in the location box and then applied settings.

    -C' is the only thing that I changed and now my printer is asleep as always, but when I print something from my iphone, mac or pc it wakes up and prints as it is supposed to!

    BTW before I went to the printer via the browser. I changed layout sleep in 15 minutes via the Control Panel on the printer itself, don't know if it helped the issue or not because I still had the problem of sleep after I set the timer to 15 minutes instead of 5 min. But I solved my problem after performing the steps above!

    Also note that on the one hand some ppl on here say it's a network problem or a router! This is NOT the case I never even tried these roads and I solved my problem only by changing the setting of the printer! I have not set a static ip address or something like that!  The above steps is things ONLY I touched and my problem is SOLVED!

    Router: NETGEAR AT & T 7550 wireless router/dsl Modem

    -Security: WPA2-PSK (AES)

    -Printer connected to the router via WPS (push button configuration)

    Printer: HP Officejet 4620e all-in-one

    Computer: Apple iMac OS X Version (connected to the network via wifi) 10.7.5

    Dell running Windows 7 server (connected to the network via wifi)

    Apple iPhone 4S (connected to the network via wifi)

  • New HP Officejet 4620 additional info e-all-in-one printing on

    I've just set up my new printer yesterday.  When I print, I get an extra page which is printing information such as file name, directory, model, author, Date of creation, etc.  I don't want this info, how it stop?

    I'm sorry that you are experiencing this issue.
    First of all, you can perform a HARDWARE RESET. Unplug the power cord to the back of the printer and the wall outlet. Aside for 30 seconds and plug it back. See if it does then.

    Another suggestion would be making a copy of the document and see if it gives you this surplus of paper. If so, then it's a hardware problem. If it isn't, then it's something in the software.

    Let me know what happens, thank you.

  • HP Officejet 4620 all in the new cartridge not print black-brand

    Hello everyone, I hope someone can help me, because it took hours of time and gave rise to a lot of frusteration. I just replaced my black ink cartridge, and not a single drop of black ink will print. I have authentic and cleaned cartridges printheads, two steps one and two, at least two times each. In the meantime, I've used for all my color ink, that always works. But the black does not appear at ALL. Of course, I could buy color cartridges more and use them to print in black, but at this point, I don't want to put more money in this printer if it does not work properly. I'm desperate for a solution! I run a small business from home and I NEED my printer. My warranty expired a few months ago and really hope I don't have to pay for phone support.

    Someone has any advice on how to get black to print correctly? PLEASE AND THANK YOU!

    I suggest that you call the HP regardless of warranty as described in the post heresupport.  If you live in the United States dial 1-800-HPINVENt, also see the details here.

  • OfficeJet 4620: Officejet 4620 scanning

    Hello

    My Officejet 4620 analysis nor documents several pages in a single PDF file.

    Under Windows7, I used my officejet 4620 very often to scan large documents into a PDF document.

    At the bottom of the scan dialogue box there was always a plus to add pages in the analysis.

    It seems as if this sign has disappeared (thanks to the driver better?) upgrade to Windows 10.

    Anyone know what I can do to restore this functionality?

    Thanks in advance for the answer.

    Kind regards

    Hello

    Thanks for adding more clarity that you use 600 dpi.

    The following post may help to explain what you're facing:

    http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/quot-add-scan-pages-quot-for-resolution-up-to-300dpi-only/m-p/5371575

    Hope that helps.

    Please click the "accept as solution" if it helped to solve your problem and "Bravo Thumbs up" as an encouragement.

  • Error message scanner failure HP Officejet 4620

    the 4620 analyse not or copy, I get a scanner does not error message. I don't see the scanning light is lit

    or see it move

    Hello edc64

    Scanner failure is usually a hardware problem with the scanner. I propose the following article: a "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy or Fax.

    If the problem persists, call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.

    http://www.HP.com/cgi-bin/hpsupport/index.pl

  • Print double-sided for Officejet 4620 function

    I just installed my Officejet 4620.

    However, I can't print duplex function in the configuration of printing.  I understand that I have to manually turn the paper as my previous model 4500.  Someone knows the solution?

    I've referenced the manual of your printer. Possibility of manual 2-sided printing is not available with in the printer preferences.  (Where you go into the control panel and set the preferences for the printer from there) But the application your impression of like MS Word for example, you can go to file>print> look under settings and see if there is the option "Manually print on both sides" . Alternatively, you can check Excel and Adobe too. Here is the link for your printer manual http://h10032.www1.hp.com/ctg/Manual/c03251656.pdf

  • printer all-in-one Officejet 4620

    Looks like the 4620 printer has the same problem of restart with most everone. -That someone has a fix for this problem

    Hello dennis1938

    I understand you are having problems restarting your HP Officejet 4620. I want to offer my help in this case. The first thing I want you to do, would be for you to follow the steps in the HP Support document: The HP printer will not start up, or answer. Once you have the printer started, I would make sure that you have updated the firmware of the printer. You did not post what operating system you are running on your computer, but you can get the update of the firmware via the page HP Officejet 4620 e-all-in-one of the printer drivers . It is enough to select your operating system from the drop-down list box and click on 'Next' once that refreshing the page just scroll down and click "Firmware". Click Download and follow the instructions to ensure that you are running the latest version of the software for the printer.

    This should solve your problem with your printer. Thanks for posting this topic on the Forums of HP. Have a great day!

  • I have an EpsonRX420 it will copy but does not print after that I inserted a new crtridge of ink

    I have an Epson RX420 and inserted a new ink cartridge after what I coud copy but not print

    Most often when a device does not work, it is because the driver is damaged.  Re-install a new copy should help

    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly? SignedIn = 1

  • HP Officejet 4620: Office Windows 10 connects to the wireless network printer but do not print

    I have a HP Officejet 4620 all-in-one that I try to use with my desktop computer. The printer has been added to my home network, and I added the printer to my computer via the tab "Devices" Control Panel settings, but when I try to print, nothing happens. The printer icon appears in the bottom right of the task bar that says the printer has "0 documents pending. Strangely, another computer in the office at home, also running Windows 10, can connect and no problem printing to the printer. I tried to install/reinstall the drivers, reset my computer, reconnect with and without a cord USB, and none of this helps. Any ideas on how to solve the problem? My computer was running on Windows 7 until this month when I updated for Windows 10, so I don't know if it's part of the problem or not.

    Hi @leopleuridon,

    Welcome to the Forums of HP Support!

    I see that you are unable to print to your printer HP Officejet 4620. I'd be happy to help you with this. Looks like the driver is damaged.

    The software and the driver could have gotten corrupt, so we will need to remove it and reinstall.

    First of all. Please follow the steps in this guide:

    If the problem persists, follow these steps to see if you can solve the problem.
    Let's start by cleaning up your computer.

    To properly remove the printer and drivers, follow the steps in this Post by my colleague @X-23.

    • I hope this helps. Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • HP 4620: HP 4620 does not copy, but prints

    I tried to copy glass several times.  New black print cartridge.  Have you tried two clean print head level.  Printing from computer works fine.  How to get copy of work?

    Hi @drwillhp,

    Thanks for joining the Forums of HP Support for a solution to your problem copying.

    I understand that you can print from your Mac OS X 10.9 Mavericks printer e-all-in-one HP Officejet 4620 very well, but the printer will not copy. I would like to help with that.

    I would like to begin by ensuring that all covers and doors are closed and then perform a reset of the power on the printer.

    Once the printer is ready try to redo a copy. If it doesn't work not made me know what happens, or if there is any error message.

    If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

    Thank you!

Maybe you are looking for

  • Can I use Thunderbird as my main e-mail client? I currently use Fastmail and want to let him down. If I can, how do I configure it?

    I want to drop Fastmail as my e-mail client and would like to, if possible, just use Thunderbird. Is it possible and if yes, how can I configure Thunderbird for this? Thank you Harvey

  • Firefox crashes on gmail

    I installed Firefox 9 a couple of days and gmail turns out to be very unstable. I can get into it and use it, but very often Firefox will crash to the desktop or I have to close it manually with the Task Manager. He is immediately block the loading o

  • Windows 7 on HP all-in-one-20-r013il

    Hi guys,. Today I bought a HP all-in-one-20-r013il It comes without any operating system and now since it has only 2 GB of RAM and I'm more comfortable with the old UI of Windows I wanted to install Windows 7 Ultimate edition on it. However, the inst

  • Need graphics drivers for Tecra A7

    Hello I'm trying to find the drivers for the monitor on tecra a7 (need to replace microsoft plug-and-play monitor drivers) When you plug in an external display (20 cm) we cannot go up to 1280 x 800) No file inf for tecra A7 to properly manage the res

  • X220T wireless after reinstall Win 7

    Hello. I used a rescue disk that my PC will again by reinstalling Windows 7 (boot sector problem (I think). WiFi did not work at first, but got it to work by reinstalling chip set update. Noticed that the hard drive was half full of useless junk so I