OfficeJet 6500 E709 spooler goes down

Hello

I use the OfficeJet 6500 E709 in a VDI environment, you use the driver full features. The printer works fine on the host (Windows 7 x 64) PC, but crashes the spooler try to print from a VDI session. I contacted the seller, but they said that there is a problem with the printer driver. I captured the spooler dumps and found the following information.

I tried the full functionality, basic and professional drivers IT. is there another model printer driver that I can try to use that can solve the problem with this printer in my VDI environment?

Thank you.

Hello-

I think you should try the "Deskjet 990c: driver

To use a different print driver for printers HP with Windows 7:
1. click on the start menu.
2 click devices and printers.
3. right click on your printer.
4. Select printer properties.
5. click on the Advanced tab.
6. click on new driver.
7. click on next.

Click on "Windows Update" (may take a few minutes lo load)
8. Select HP in the first list.
9. use the Deskjet 990c printer driver.
10. click Next.
11. click on finish.
12. click on apply.
13. click OK to close the window.

Now, try to print.

Tags: HP Printers

Similar Questions

  • can I use hp officejet 6500 e709 for vistat installation disc to install the printer on a windows7 system

    Can I use a vista for my hp officejet 6500 e709 installation disc to install the printer on a PC windows7

    rhagerty1 wrote:

    Can I use a vista for my hp officejet 6500 e709 installation disc to install the printer on a PC windows7

    Hello

    Normally should be ok (as mentioned by Microsoft), but you can go to this website to download the driver & application for your printer under Windows 7.

    Kind regards.

  • I want to be able to print to my HP Officejet 6500 E709 since my Ipad Air Wireless - I can do?

    I have the HP Officejet 6500 E709 above wireless and a HP G70-460US Notebook PC running on my wireless network.  I would like to print to this printer from my Ipad Air through the wireless network.  I have loaded the HPePrint app on my Ipad and the Ipad sees the printer but when I try to print to this I get the message "no printer found.  I can get it to work or printer is too old?

    Yes. This printer does support AirPrint.

  • "I have a hp officejet 6500 e709 - black ink does not print." I have replaced the ink cartridge...

    "I have a HP Officejet 6500 E709 - black ink does not print." I have replaced the ink cartridge... clean the print heads and contacts... and nothing seems to work. All other colours print fine. HELP ME PLEASE.

    Before you buy a new set of PHA, you could try following the instructions on this post for a more aggressive cleaning Interior http://h30434.www3.hp.com/t5/Other-Printing-Questions/Photosmart-Premium-c309a-Black-prints-out-green-on-photo-paper/m-p/449245/highlight/true#M28673

    Try this first and post back to tell how you got.

  • HOW TO OBTAIN THE DEVICE DRIVER FOR "HP OFFICEJET 6500 E709 SERIES PRINTER?

    MY COMPUTER WOULD LIKE TO ADVISE THAT MY PRINTER DOESN'T HAVE THE INSTALLED DEVICE DRIVER?   PHYLLIS MASON

    Hello

    As OEM HP is responsible for the good operation of the printer and their
    drivers provided. Check with HP support, their documentation online and
    drivers and ask in their forums.

    Try printing HP and Scan Doctor for Windows
    http://h10025.www1.HP.com/ewfrf/wc/document?cc=us&LC=en&DLC=en&docName=c03286146

    Good luck, you need to update or reinstall the latest driver.

    HP OfficeJet 6500 E709 - drivers<-- select="" model="" and="" then="" you="">
    Windows
    http://WWW8.HP.com/us/en/support-search.HTML?tab=1#/qryterm=OfficeJet%206500%20E709&search_searchtype=s-002

    HP 6500 E709 - Support & Troubleshooting
    http://WWW8.HP.com/us/en/support-search.HTML?tab=2#/qryterm=OfficeJet%206500%20E709&search_searchtype=s-001

    HP support/troubleshooting & drivers
    http://welcome.HP.com/country/us/en/support.html

    Contact HP
    http://welcome.HP.com/country/us/en/contact_us.html

    HP forums
    http://h30434.www3.HP.com/PSG/

    =============================================

    The main issue is probably the drivers, but these can help:

    Add or remove a printer
    http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

    Solve printer problems (Vista)
    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Solve printer problems (Vista)
    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

    Solve printer problems (Windows 7)
    http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

    Open the printer (Windows 7) Troubleshooter
    http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

    Find the manufacturer's Web site
    http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

    Find and install printer drivers in Windows 7
    http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • OfficeJet 6500 E709 series: re - install officejet 6500 E709 series after upgrate to windows 7 to 10

    After upgrate to windows 7 to 10, do not connect 2 laptops I use with prinder (office jet 6500 E709, usb - no wifi connection). I have download the latest drivers. The previus program was uninstalled and the new drivers have been resettled. However, a message to stop the HP CUE Device Discovery Service appeared during the progress of the installation.  However the service is not in the list of services. The list includes hpqcxs08 and HP Support Solution Framework Service, but not the HP CUE...

    I can NOT CONNECT the PRINTER, a SOLUTION please?

    Hi @iat1,

    I don't know what is causing this problem.

    I have provided with steps to unlock the hidden administrator account and the installation of the printer on this account to see if this will help this situation.

    Note: Do not connect the USB cable until you are prompted during the installation.

    • Go to your Start menu and in the box "search programs and files", type CMD.
    • CMD will fill as an option to search above, just right-click on it and "run as Administrator".
    • Once opens in CMD (command prompt), type net user administrator / Active: Yes and press ENTER.
    • Then, close CMD and then restart your computer.
    • When your computer is on the newspaper in the new account which should show. It will be called Administrator and will not have a password on it.
    • If your computer automatically connects to your account after the restart then go to your Start menu and click on the arrow next to 'shutdown' and choose 'change user '. Now log on to the administrator account, that we have just released.
    • Under the administrator account, install the printer software.
    • Test the printer.
    • To disable the Admin account start at step 1 and type net user administrator / active: No..

    If you still experience this issue, it may be the user's profile. Create a new user and try to install the printer on this account.

    • Open user accounts by clicking the Start button, clicking Control Panel, click user accounts and family safety (or by clicking on user accounts, if you are connected to a network domain), and then clicking user accounts.
    • Click on manage another account.
    • Click on create a new account.
    • Install the printer on this account.

    Thank you!

  • My Officejet 6500 E709 all in one will not print black.

    My HP Officejet 6500 E709n all-in-one will not print black.   All other colors work very well.  Have you tried what follows - new black cartridge installed, ran the print heads clean utility, made sure the wind was compatible black ink cartridge, turned printer off and restarted.  Print tests still not print black - other colors and images to print, but not text black or shades of black in images.  Any suggestions on how to fix or what needs to be repaired?  Thank you.

    Hi jim: I just had the same problem a few minutes ago. After having gone through all the troubleshooting steps, I realized it was all just a bad cartridge. The PIN on the printer heads were not reading the new cartridge, so nothing in black print could be printed. I installed a new black cartridge and I could resume my printing projects. I then contacted the HP store directly to report the faulty cartridge while they could send me a new, that I won't be out of pocket for a cartridge I bought directly from them.

    Hope this helps you with your problem.

  • OfficeJet 6500 e709: printer carriage stuck far right - no. paper jams

    Hello community,

    Recently my carriage of the printer on my HP Officejet 6500 E709n simply ceased to pass on the right side. I turn on my printer and he came with a message of paper jam.

    I checked and traveled all Paper Jam troubleshooting steps and the steps to move the printer, nothing helps.   said videos and done all suggested steop nothing helps.

    The last thing I printed has 3 addresses on envelopes. I have placed all three envelopes in the tray at the top of a stack of paper that was already there. The first envelope print, while the second has picked up two envelopes - but printed on the top - except, I noticed the corner of the return address, although entirely in tact, had a small spot of ink. I replaced the third envelope and it printed fine.

    Please, can someone help me solve this problem?

    @JohnnyBones, welcome to the forums!

    I read your post about the question of jam of transport that you are facing with the Officejet 6500 Wireless printer. I understand that you have already tried the recommended troubleshooting guides, I posted below, does not.

    The following suggestion I have would be to ask to HP directly to see about having the printer repaired or replaced. If the issue was fixable, the troubleshooting steps should have helped!

    1. One "original jam: clear jam and press OK"message for HP Officejet and Photosmart all-in-One Series Printer.
    2. "A 'carriage jam' or ' 0X610000F6" message for HP Officejet 6500 (E709a) and 6500 wireless (E709n and E709q) all-in-One printers

    Join our technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

    If you like my answer to your concern today, click on the thumb to the top below!

    Best wishes!

  • HP Officejet 6500 Wireless-black line down the copied sheet

    With the help of HP Officejet 6500 (E709n). When the automatic document feeder, copying copies resulting dating a (thin) continuous black line from the top of the sheet for any length, to 1 3/8 "from the left edge of the worksheet. Line does not appear when you copy directly from glass. Am not able to determine a way to access a possible source of problem (most likely a dirty friction roller). The original user manuals do not address this problem. Search for a solution. Thank you

    Hello lentill24.

    Please, see this document.

    http://support.HP.com/us-en/document/c01612462

    See you soon!

  • OfficeJet 6500 e709: prints w / scale on the left margin and does not print right side of the page

    Prints with a wide margin and does not print the last 2 "or 3" on the right side of the page. This occurs even when the value of the left margin to little or none.

    HP trouble shoot said there is nothing wrong and test page prints fine.  Then back to the problem so try to print.

    HI @philg2,

    I see your thoughts produce a wide margin left and right of the page is cut off. What program are you printing from, and this occurs when you print from all programs or just a particular program?

    I see your post that this is not happening when you print a test page, so I think the problem is somehow related to the driver or program that you use. Let's start with the HP print and Scan Doctor is a free utility (tool) that allows to quickly resolve problems printing, scanning and connectivity, including but not limited to:

    • Connectivity:

      USB: Check that the USB connection from your computer to the HP product works properly.

      Network: Verifies that the network connection between your computer and your network is working properly.

    • Device Status Test: checks the errors of the device, such as paper, paper jams, stands transport and paper issues and provides instructions to resolve the error.

    • Driver: checks the driver missing or corrupt files.

    • Device Manager: check the problems in Device Manager that could prevent printing.

    • Device online: check if the product has been suspended or put in offline and then sets the State back in line if necessary.

    • Print queue: checks and clears pending print jobs in the print queue (a newspaper for printing waiting to print).

    • Port Match: check the port settings for the HP product.

    • Device conflicts: check the conflicts with other drivers, such as the other brands of printers.

    • Ink issues: check the cartridges and the ink levels for issues that affect the print quality.

    • Print settings: check and adjust the print quality settings.

    • Test print: print a test page for the assessment of the print quality and provides options for cleaning and if necessary print head alignment.

    • Scan tests: check the scanning mechanism, drivers, and registry entries.

    Source:try the HP Print and Scan Doctor for Windows

    Click here to download and run the print and Scan Doctor > > www.hp.com/go/tools

    If this does not resolve the problem, after back and let me know if there are all the symbols except the Green checkmarks and what they are next of course. The key is not always easy to identify the key and check mart are in the green circle.

    • If you see only the Green checkmarks (), the tool did not find any problem.

    • If you see green sides (), the utility identified a problem and fix it automatically.

    • If you see yellow exclamation points (), the test failed and requires monitoring of the user, but the step was ignored.

    • If you see a red X (), follow the onscreen instructions to fix the problem.

    Thanks, I look forward to hearing back on your part.

  • Can't uninstall/reinstall software HP Officejet 6500 E709 series Document Manager with CD

    When I originally installed the software I got a D drive, but the reformat/distribution and remove it due to the fact that it is running out of space. Now, I'm just a player C. problem, it's my document Manager software has been installed on the D drive and now I can't "Uninstall" because it shows as already installed using the installation CD. I can not also uninstall through the windows add/remove program. Since I can't find it and cannot uninstall it, I can't reinstall it on the C drive. If I knew the file name of the Document Manager software, I might be able to do a search and find it - the verification of the system shows that it is still "installed". My printer connection still works and I can print ok, but I can't wireless anything, scanner, which is what I'm trying to do. Any help will be greatly appreciated.

    Have you ever tried revosetup.exe?  Is probably a safe place to download: www.download.com

    The Revo Uninstaller (free version) could do the job for you.

  • I can't get the option to scan to work on my HP Officejet 6500 E709 series printer!

    I am running windows 7 on a dell inspiron 570, it runs on the WiFi Lynksys wrt54g router. What I connect with USB during the installation of the software to get all the options to work? The printer display says "No scan option", and I don't have the option in the options of the printer on the desktop.

    It is because you do not have to install the full feature software/driver HP, HP cd or visit their web site and following the instructions for installation of HP

  • Help! My printer Officejet 6500 E709

    Display letters are blurred! What should I do? It is not configured with my computer. It worked fine without it. I don't understand why the letters go away. I can't read the instructions on how to set up the number of copies to print or see numbers come out when I entered the phone numbers of fax.

    Help, please.

    If the LED, then it must be replaced by HP.

  • 2 of the 3 computers suddenly can't print on network 6500 e709

    I have three computers and domestic an OfficeJet 6500 e709 on my local network.  Everything worked well for several months until today.  Today, cannot print my two Win7 machines, but my Vista machine can still.

    I went through the center of Solution any sequence of troubleshooting and nothing fixed it.  So I tried my own diagnosis, as follows.

    Because apparently, this forum does not accept attachments, I refer you to the numbered screenshots I posted to http://winter.webfactional.com/HP-problem.doc

    1. printing of each application, I tried, I get "unable to print document."  Most said that the center of Solution is that it is due to "a mistake in the printing system."

    2. starting at the HP Toolbox on the same computer, print a test page.  This method works.  It turns out that there is a connection between the computer and the printer.  The printed test page shows "network status: Ready ', and everything else in the report seems normal.

    3. I go to the window of the printer for this printer, cancel printing failed, view the Properties window and click on "Print Test Page"...

    4.. .and see it immediately.  However, nothing comes of the printer and as little seconds later...

    5... .my screen looks like this.

    ~ Thanks in advance for your help

    ~ Ken

    Thanks, MusicMan ~.

    It happens that my two computers are print again with success.  I don't quite know what solves the problem, and I have no idea why the problem arose in the first place, after a few years a print without problem with this Setup.

    For whatever light it can cast for others (and for me if it happens again), here's the rest of the story:

    After exhausting all the troubleshooting procedures that I could find (including flashes of heat-queue and reboot), I posted my call for help here, turned off my computer and went to bed.  The next day, after having turned all back on again, I noticed that a printer test page appeared in my output tray on the printer, and that he had been sent to one of my computers previously defective, I'll call the "desktop".  As stated in my initial post, printing a test page had been impossible before.  Then, I checked the office by printing a document.  That worked well, and the Office has worked since.

    Then I checked my other computer, the "laptop", and unfortunately it still couldn't print.  Looking for differences between the two configurations, I noticed that the center of complete Solution has been installed on the desktop but not on laptop - laptop has had only the drivers.  So I took to install the Solution Center.  Long story short, the installation process is not well, when the printer is already recognized by Windows and the drivers are already there.  So I finished unistalling the printer and then installed solutions and here Center on the laptop very well printed.

    I hope this helps.

  • Need help with jet Office 6500 E709

    I use Vista 64 bit os. I have my hp officejet 6500 E709 connected to my router so that we can use if wireless through my network. I recently had to reformat the hard drive and since I reinstalled the original software the printer works with my computer if it is connected via a USB cable. All other computers still work wireless help please.

    Well, please go HERE and run the diagnostic utility scan. This will tell you what is the problem with scanning components.

Maybe you are looking for