OfficeJet 6500 has more: do not print officejet 6500 has more

Hello.

Status: Cannot print print, web pages in eith B & W or color.  I have updated driver SW, paper, ink, connectivity, computer restarted after SW update, printer reset after SW update.

Detail: I am able to print the test page of the HP utility without problem with color.  However, when I select an email for example, the printer takes paper and seems to be the impression (movement/noise), but is released without anything printed and no error message on the device or in the printer status window.

Help, please.

Hi @d1m25al

I do not know what causes these white pages, but I'd be happy to help you.

We will reset the printing system, repair disk permissions, add the printer using the driver and try to start a new search.

Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

Tags: HP Printers

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