OfficeJet 8620 cancel printing by itself.

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• HP Officejet 8620: HP print and Scan Doctor

  A HP technician advised to use HP SCAN AND PRINT DOCTOR link but none works:

  FTP://ftp.HP.com/pub/softlib/software12/COL50849/MP-141412-1/HPPSdr.exe

  http://ftp.HP.com/pub/softlib/software12/COL50849/MP-141412-1/HPPSdr.exe

  Any suggestions?

  Hi Mkcoughlin13,

  Try this: HP print and Scan Doctor

  Yours faithfully,

  Ryan

• Wi-wired and OfficeJet 8620 connections?

  We have a little wired Ethernet network.  We intend to install a HP OfficeJet 8620 multifunction printer tomorrow.  I understand that for an Ethernet wired only, I just connect the OfficeJet to our router, then install the drivers on each workstation.

  Unfortunately, our situation is more complicated than that.  Several people want wireless devices can print to the OfficeJet 8620.  We have a working wireless network, and wireless devices are able to access it without problem...

  All devices on the network (wired or wireless) using the same router, which has wired and wireless Ethernet ports.  So everything is on the same network, through the same router.

  8620 documentation reading, it seems that you have a wired or a wireless connection, but not both.  Apparently to connect a CAT-5 cable to the port the printer Ethernet disables WiFi the printer functionality.

  If this is true, what can do us to activate the wired computers and communicating mobile terminals to print the 8620, given the structure of network I described above?

  Thank you very much for any assistance you can offer.

  Hello

  You can configure as indicated on page #7 of the following guide:

  http://www.HP.com/CTG/manual/c00389927.PDF

  Kind regards.

• : 8620 how to fix laserjet 8620 who cancels printing HP Laserjet mid stream without asking for my

  This is the second HP Laserjet 8620 I bought that has the same problem (intermittently, argh!) that "cancels" copy on its own work and spit the paper with a partial copy. I removed one, got a new machine, uninstalled the software from the original machine, reinstalled the new software of machines. The same problem. It copies fine sometimes then poof I'm going to make a copy of the scan bed and it starts to copy and I see the words 'Cancel' scroll by and it spits out a partially copied page. Grrr... Initially I thought that I had accidentally pressed to cancel, but now I know that I don't have. Is there a driver or some other difficulty problem? I use Microsoft Windows XP 64 x 2 processor on a desktop computer. The computer is connected to a USB port on the printer and the printer is connected wireless as well.  I can't stand to pack them and he'll be back. Help, please.

  Hi Shlomi, you are right that it is a HP Officejet 8620. Yes, my OS is XP 64 x 2 32 No. I think that it is not compatible. Yet it should not overturn the copy just on its own, seems to be the simplest functionality and that did not work reliably. Decided to cash in the warranty from square trade. Lost money and time over the case because I had if cheap on sale, can not even buy this printer even if I wanted too. Reading some other reviews about the product and found other problems, I don't want to deal with in the future. Thanks a lot for the validation of my decision to pack it in and upward and out. Displacement. Have a great day! LisaDT

• OfficeJet 8620: Print borderless 4 x 6 w / Officejet 8620

  Hello world:

  I am trying to achieve prints of an older version of Photoshop on 4 x 6 HP Advanced Photo Paper using an Officejet 8620. I am running El Capitan on a Mac. I get a small border around the edges.

  I set up a custom page size with an unprintable area of the user definted 0 on all four sides. Image is not centered or placed on the scale. There is no bounding box to indicate that something would be cut.

  I'm running out of ideas to change things. Any ideas? I'm ready to export the file in another program (free) to be able to print if necessary.

  Thank you!

  Hello

  Please try to print the SAME photo using HP Photo Creations. You can download HP Photo Creations from the following link:

  http://www.HP.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html

  Kind regards.

• HP Officejet Pro 8620: My HP Officejet Pro 8620 ceased printing in Mac OS x.

  I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then he said that he is weak on cyan. Then it stopped printing because cyan has been exhausted. I bought today new cyan. I put it in and now it says "there is a problem with the printer or ink system. If the problem persists, contact HP. "I tried many suggestions for more than 2 hours. I opened the truck and looked for paper. None. When I tried to download the software, it says "something wrong with your device. Device is in an error state and cannot be reflashed because of this. Fix the problem and try again. »

  I tried to use e-print but has ended up keeping the usb connection.

  I can't touch the printer Panel because he is stuck on "Printer Failure" and no areas are in view to start other than turn the printer and the switch by unplugging the power cord. How to solve the problem? Thank you.

  Hello! Welcome to the @PBL1 forums

  I saw your post on printer failure message that you now face on your Officejet 8620. I want to suggest to look in the guide below to try a reset power and if the problem persists, please call as you would probably need a replacement printer.

  ""Problem with print head,""printer failure,"'Ink system failure,' or a ' 0 x ' r a 'C2 '.... "Error Message appears on the printer control panel

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  All the best,

• 8620:8620 starts printing document even after cancellation

  I have a print job from a long time that I cancel by pressing the red x on the control panel and the task stops. The display shows cancelled work. 10 seconds later, the job starts printing again from the beginning. I Cancel again and the sequence starts over. Help.

  @pesky27

  The work may not be compensation properly the print queue.

  Assuming Windows:

  Restart the services

  Cancel print jobs in the print queue

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP Officejet 8620: 8620 HP does not print Office 365 in Win 8. Office pointed out a mistake on 8620 when he tries.

  HP tests work perfectly. A ran the printer HP convenience store and windows tool. No problem. Just do not Office files print (Excel and Word).  Excel returns an error message saying 8620 has an error. Word does not print anything.

  Text files, PDF files print correctly. Only been able to print Word documents by using Office to produce a PDF file and then using the 8620 to print the PDF file.

  I must say that, by far, we have had more problems with the HP software with Lexmark, Canon, Brother. If it isn't getting fixed we do have more than one option. We had several HP printers as well as other manufacturers, but HP has been by far the less reliable with the software which is a shame because the quality of printing is superior.

  Thank you greeturtle. It turns out that download drivers actually the cause of the problem. The driver for the 8620 will not work. However, the deskjet 9800 printer driver works. Go figure!

• HP Officejet Pro 8625: How many times and how often that redial officejet 8620 faxes?

  How often and in what intervals fact officejet 8620 fax redial?

  Where can I see the status of all pending composed?

  Hi RCP45,

  Welcome to the HP Support forum.

  I understand that you use a HP Officejet Pro 8625 e-all-in-one printer, and you would like to know how often the printer will recompose faxes would know viewing pending composed. I would like to help with that.

  When you set printer busy redialn, or no response redialn, the printer will automatically start to dial the number of the recipient of the fax, the first transmission fails without delay. He will continue trying to send up to cancel key.

  Because once the fax is cancelled the fax number must be entered again, either manually or selected from your speed dial entries, there is no list of faxes pending.

  Please let me know if that solves the problem, or if you need assistance.

• HP OfficeJet 8620: HP OfficeJet 8620 firmware

  The HP OfficeJet 8620 uses the same firmware as the HP OfficeJet Pro 8620?

  I'm trying to find a firmware for the HP OfficeJet 8620, compatible cartridges that I (and used to work properly). So far, I only found the old firmware for the HP OfficeJet Pro 8620 version, but not for HP OfficeJet 8620.

  The process for the Pro 8620 has no effect in my non - Pro 8620.

  Hello @Adler1,

  Thank you for your participation in the Forums of HP Support! After reading your post, I see that you would like to know which firmware to use. I want to help you with this issue today.

  Yes, the same firmware and software for the Officejet models. Here is the link: HP Officejet Pro 8620 e-all-in-one printer.

  You can click on the button 'Accept as Solution' and the 'Thumbs Up' for my efforts. Please let me know how it goes. Have a great day!

• HP Officejet 5740: Msg 'printer is in an error state.

  Hello

  I have a 5740 which is defined as a remote wireless printer by itself in my home network.

  Recently, I received the message 'printer is in an error state' when I press print and found out the print job will be lance automatically, only after I turned the printer off and restarted. What happened several times. I tried to use HP & Doc Scan printing, but this did not help.

  Appreciate your advice on the following points: -.

  1. What is the cause for this?

  2. connecting the printer via the USB port on my HP All in one PC would help eliminate this recurring issue?

  3. If Yes, should I uninstall the printer software first?

  4. always print wireless from my laptop or mobile devices when the printer is connected via a cable to my PC?

  What do I have to uninstall and reinstall the software for printing these devices as well?

  5. when I reinstalled the software, it come a last step where it will ask me to register so far HP ink. As I have already registered for the program, what should I do to allow me to complete the installation of the software without duplicating a new series of HP ink instant registration?

  Thank you.

  Hi @Chrissy_61,

  Thanks for joining the Forums of HP Support for a solution to your printer problem.

  I understand that you use a HP Officejet 5740 e-all-in-one printer with a Windows 10 computer and you need to restart the printer to clear a State of 'error', so the printer will print. I would like to help with that.

  There are also a few different reasons why something like this can happen. It could possibly be network or firewall related, or maybe even related software.

  I would like to begin by downloading and running the tool HP Print and Scan Doctor to check the installed printer software. This tool can diagnose and solve many problems of printing software and printer.

  You can also check to make sure that the printer firmware is up-to-date. On the Control Panel Home screen controle control printer, drag your finger from right to left on the screen and select Setup. In the menu select Maintenance of the printerconfiguration, and then select update of the printer, and then look for the updates of the printer.

  If the printer doesn't have the printing problem with PC and not with cell phones and mobile devices, you can try following the steps described in this document of support - printer is offline (Windows).

  If you plan to use a USB between PC and the printer connection, you do not need to uninstall the software, you just remove the printer devices and printers on the computer and connect the USB cable.

  You can always the printer wirelessly with other devices if you have a computer with a USB cable.

  Finally, you need not re-register with the HP Instant ink. You can close the windows when they open after you have installed the software.

  Please let me know if that solves the problem, or if you need assistance.

  Indeed, if this help you to achieve a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet 8620: The HP Officejet 8620 is not found

  Printing works fine.  Scanning works very well with the surface of windows 10 pro.  (anywhere in wifi)

  Scanning with results windows desktop 10 in bieng "HP Officejet 8620 is not found" displayed on the desktop screen when the diagnostic tool the launched of the printer or on the application of destop.

  Hello

  Download and run the tool on your desktop computer:

  http://ftp.HP.com/pub/softlib/software13/COL50849/MP-145514-6/HPPSdr.exe

  and post back error messages.

  Kind regards.

• OfficeJet 8620: OfficeJet HP 8620-"Web Services has been disabled!"

  About 6 months ago I bought an OfficeJet 8620.  It worked fine for 6 months.

  It is connected via WiFi using a DHCP address, and the network as the scanning options to the network folder and Web admin are working very well.

  I can access the printer Windows 10 PC, iPad Pro and 27 "iMac with OSX 10.

  I decided I want to enroll in the program HP ink instant - so I tried to enable it.  Through the web administration page, I discovered that 'Services Web has been disabled!   Please contact your administrator or the person who set up the printer.

  Any attempt to install or activate the web services (either through the admin web or printer) translates the same error.

  I have reset the printer to factory defaults and the error is the same.

  I'm completely unable to implement web services.

  I don't know what should be the next step.

  Welcome to the Forums of HP and thank you for your efforts so far @Hexland, I accept the challenge of helping you get this to work.

  From your description of the issue, and what you've already tried, I think it would be best to reset the most complete.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Printer resets: What You Should Know by @Bob_Headrick

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

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• HP Officejet 8620: Send PC faxes

  HP Solution Center is installed on the client computer. Customer a fax PC installation, functionality, it receives faxes on computer.

  However, if the customer has a document on the computer which it wishes to send it by fax, is it possible?

  Please notify.

  I am an employee of HP.
  If you like this post, click on Bravo.

  Hi @Shinchan_2,

  Welcome to the HP Forums!

  I see you're wondering if it is possible to send a fax from the PC with your HP Officejet 8620, on Windows 7. And I'm happy to help you!

  Yes, you can send a fax from the PC. Here's how:

  1. Ensure that software and drivers HP are installed.
  2. Ensure that a phone line is connected to the "1 d" port on the printer.
  3. Open the document you want to send using any application.
  4. Choose the option of printing, usually located under 'file' > 'print' or > 'print'.
  5. Turn the option 'Fax - HP Officejet Pro 8620'.
  6. Select 'print' or 'OK'.
  7. Enter the phone number that you want to send the document, and select 'send fax'.

  Source: how HP Officejet Pro 8610, 8620, & 8630 Fax.

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope that answers your question and have a nice day!

• OfficeJet 8620: Setting up the FAX for Officejet 8620 - auto-reply & cord "Fail".

  I met two problems after setting up my new Officejet 8620.

  I followed the instructions to connect the printer, use the phone cord supplied by HP.  Repeated trials insist "FAIL" to "Correct Type of phone cord with Fax." I tried to reset hard a few times without change to the result of the test.

  The fax works: I can send and receive faxes, but why the "FAIL"? I see other messages of forum, it is a common problem.

  Second issue is that the automatic response is set on "ON", but the fax does not answer incoming calls. I get the message on the display screen giving me the options to 'Ignore' or 'Accept' and pressing 'Accept' results in the fax that crosses, but I need "Auto answer" function of the machine to work. The 8620 is not connected to an answering machine. It is connected directly to the telephone wall jack. Also, I disabled the voicemail on this phone line service, so there should not be anything by interfering with the automatic response.

  I would appreciate help to solve these problems.

  Hello @hpuser24333 , Welcome to the forums

  I read your post on the concerns and issues that you run into with your Officejert 8620, and I wanted to tender hand to share my ideas with you.

  I would recommend a factory reset of the printer and run through the Setup again. I hope that you won't encounter the same problems again, however, if you do, please give us a call.

  1. On the printer, select the configuration Menu, tools, Restore Factory Defaults, Yes, restart the printer.
  2. When the power is back on select Configuration, configuration Fax, Fax Setup Wizard, Yes, continue through the installation program.

  I really hope this helps!

  If you want to contact us:

  Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  Happy Wednesday