Officejet J6480 error message

The other day, I started getting the error message following on my Officejet J6480 printer each time that turn it on;  Solution Center: Please wait while Windows configures Solution Center.  After hitting cancel, then get the following error message; The feature you are trying to use is on a CD-Rom or another removable disk that is not available.  After hitting cancel, then get the following error message; Could not find an installation package for the product Solution Center.  Again the installation again using a valid copy of the installation package "Solution Center".  Yet once I hit Cancel and am able to use the printer.

After getting these messages whenever I turned on the printer, I finally uninstalled and reinstalled the printer software.  It worked for 2 days and I get once more these same error messages everytime I turn on the printer.

It can be the cause of these error messages?  Other that the uninstalling and reinstalling the software, is there something I can do to solve the problem and make sure it doesn't happen?

Thank you!!! Steven

Hi Steven,

Please, try the following steps and let me know if this is useful:

  1. Insert the printer installation disc or find the installation folder if you installed the software on the web.
    You can find the installation folder by clicking Start > run, and then type % temp % (Windows XP or Vista) or you are looking for a folder in the Windows 7 start menu search box.
  2. Locate the HP installation folder, which will begin with the characters of 7Z.
  3. Enter in the installation folder.
  4. Enter the folder of SolutionCenter.
  5. Find SolutionCenter.msi file (can be easily identified by the different icon)
  6. Right-click on this file and then click on repair
  7. Confirm any warning or any message of error and restart the PC.
  8. Now try to start the center of HP solutions again and check fo any change.

Kind regards

Shlomi

Tags: HP Printers

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