OfficeJet peo 8610: printhead missing or defective

Similar Questions

• Office jet 670o Premium: HP Officejet 6700 premium - printhead missing or defective

  I'm having the same error as many others on this forum re: error message suddenly appears saying that the printhead is missing or defective. I followed all steps suggested HP, i.e., unplug the unit, check the ink cartridges, etc.. None of them has nothing to fix or cross the same question. My printer is about 2 years, so more under warranty.  There is no explanation for the cleaning of the printheads on the 6700 and other products do not translate to the 6700.  I watched about 1/4 on the blog, some at the beginning and at the end and that you won't lose my pages in all 12 looking for time to dissatisfied customers.

  And I just bought and installed new ink cartridges that are not cheap.  What a waste...

  Please let me know what I can do would be much less $ than buying a new printer, because it surely won't be a HP.   This is a problem for years and always HP chose not to solve.  they would rather you buy another HP throw.  Good luck!

  I got a call, what was missing Monday, about this incident.  The HP person said they'd call yesterday, they, or they leave a callback number, it's the only way I can answer.  Pls call me on my cell phone, or leave a number that I can reach you.  Thank you.  Dan

• HP officejet pro 8610: cartridge HP officejet pro 8610 problem "" missing cartridge ".

  I'm starting to think that this printer is an expensive paper weight. Now it says that I have a cartridge is missing when it is not.

  1. I have used or reused cartridge hp

  2 weather 5 hours ago

  3.I reinstall the cartridge and error went away for 15 minutes, then came back

  4 reinstall the print head (which had to be replaced within 2 months of use)

  5. hold to turn off had new error warning me of 'install' a cartridge to avoid print

  6 repeat step 3

  7. off, unplugged from the wall and then reconnected the printer turned on no error for 10 minutes

  8 uninstall reinstall always error.

  I don't know about other people, but I'm pretty tired of 'fixing' my new printer. I have never had a printer give me as many problems. And I do not talk to the tec who ask me to do the same things that I have done 10 times already.

  I would send this return if my daughter had not taken the thrown n box.

  So far I replaced the print head, if she felt blank paper, resolved to connect the printer to the laptop and do not use wifi, impossible to print from chrome resolved by resetting the printer and reinstalling chrome, resolved jammed paper tray when I realized that he was in position for the biggest paper... and now this new problem of bel...

  If I post again and wait that someone mabe tell me something to fix this problem

  The display screen says FW-FDP1CN1502AR

  I think I've identified the problem. I understand that many people have had this or a similar problem after I replaced the cyan cartridge. It seems that at the spring or anything that holds the cartridge in place releases and the cartridge comes out to disconnect his chip of the print head and snap the cartridge missing error. I discovered this after bumping the printer, almost at the same time the error appeared, I opened the door of the printer and discovered that the cyan cartridge was not "suspended."

  I gave in and so far, it has worked, so I'll keep an eye on it. I had no other cartridge do that perhaps sa is a defect in the section with the printhead cyan cartridge. I've marked this as resolved in the hope that it may help someone with this problem.

• error printhead missing or defective

  Windows 7 with x HP 6100.  No change, but suddenly he stopped with a misprint of the message "print head seems to be missing, not detected, incorrectly installed, or incompatible.  I cleaned and aligned the print heads, and two perfectly printed reports.  Printhead Health Watch "bad."  Does not print anything.  Tried the HP troubleshooting and all he did was disconnect and reconnect the printer.  It did not work.  The following solution proposed by HP had to take the printer to be repaired.  Is there anything else I could try, or do I just take somewhere (where I know not-BestBuy?) to have served.  Also, I can just buy a new printer.  HELP please... Ron...

  Hi @hp6100e

  HP has not authorized service centers. You could take it to a MOM and pop shop in your area, maybe Google search "printer repair.  Personally, I would like to remind HP and as if they had some kind of business in the trade options. Perhaps, they might offer you a discount on another printer. If you are in the Canada, U.S. dial 800-474-6836 or you can Contact HP worldwide.

  I hope this helps.

• OfficeJet HP 6600: printhead missing, not detected or ill-posed

  Ink is not empty and is correctly installed, but above message continues to appear and it give no details about the problem.

  In the paper here troubleshooting steps can help solve the error message print head on your Officejet 6600.  Unfortunately, the print head on Officejet 6600 is not removable, and if the troubleshooting steps do not resolve the problem you contact HP to service.

• HP Officejet Pro e-all-in-8610: HP Officejet Pro 8610 - error Code: "0xc19a0013" (printhead missing or failed)

  I bought the printer (e-all-in-one printer HP Officejet Pro 8610) in January 2015.  The printer was working properly - fax, copy and scan, until two days ago.  Now, it doesn't print at all.  Received an error code: "0xc19a0013" (missing or does not have the print head).  An expanded version of the error code reads: "the print head seems to be missing, not detected, or incorrectly installed.  Error: 0xc19a0013.   The printer uses a removable printhead, HP Ink cartridges (black) 950 and 951 (cmy).  I used the diagnosis of HP support recommendations: all software and firmware for this printer is installed. HP ink cartridges are not low or empty; remove the printhead ink cartridges and reinstall them.

  There are several steps in the recommendation of troubleshooting, but I stopped to lift the printhead.  Because of my technical inexperience, and there were too many ceveats (attention, attention, proper relocation and etc..)  with the removal of the print head which could cause problems more serious.  Then, I stopped to remove and clean the print head.  Also, used the doctor to Scan printer HP for assistance. Tool to clean the printhead does not.   What worries me most with the 0xc19a0013 error code is his explanation: the print head seems to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is happening with the error code that I received and the resolution of the printer malfunction.

  Contact HP technical support at the 800-474-6836 for more options.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.
  Language-country selector.

• HP OfficeJet Pro 8610: How can I find the address to return a defective printer?

  More than a year ago, we had a HP OfficeJet Pro 8610 replaced due to a defective unit Telec.

  For some reason, we were never able to send the a faulty back to HP, probably because we never received details on places where to send it to...

  We have a case number, but nobody has never detailed how and where send us the defective device to?

  Can someone point me in the right direction?

  Thank you

  HP will usually send a return label prepaid with the replacement unit, so all you have to do is put the old unit in a box and send it back to HP.

  HP usually ask also a number of credit card for security and will charge you for the new unit if you do not send the replacement within 30 days.

  There are also cases where HP will review the old trash of machine and just ask recycle you, but it should have been paperwork indicating that with the replacement.

  I had a few cases where HP has delivered something for me where they want to go back to the old or machine and in almost all cases about three days later, they called to see if I had been there.

  Keep in mind, that I do not work for HP, but I worked with HP hardware for some time now and I think that if you had it for more than a year that she does not need to be returned and can be eliminated.

  If you wish to contact HP, then you look at the support page for your machine and then look for a contact link so you could send them a message and the reference number and ask if you can dispose of the machine.

  If HP wants to come back, they should send you a prepaid return label, they can do it by e-mail.

  If my post is solved your problem and click the accepted as button solution under him.

  In order to thank a Tech for a post click the thumbs up button under the post.

  You can even click on the two keys...

• HP Officejet Pro 8610: HP 8610 - check printing order

  HE CAN NOT FIND 'SWITCHES' TO CHANGE THE PRINTING ORDER.

  Control Panel

  ... Devices and printers

  ... right click on the printer icon

  ......... Printer preferences

  NO option to change the order of printing on any tab

  QuickBooks Pro

  ... File

  ...... Printer installation

  ......... SHAPE: Check/cheque

  ............ Options

  NO option to change the order of printing on any tab

  This option existed.  What has changed?

  Deskjet 6980 driver is compatible with the Officejet Pro 8600 series (including the 8610) and provides the order of the pages, but also of the other missing features of the Officejet Pro driver 8610 including:

  • Order of pages
  • Resizing options, including the page scaling in percent or adjust.
  • County of copy (with Assembly option)
  • Image mirror (for printing T-Shirt transfer or stickers)
  • Watermarks
  • Tip of color (the color, Saturation and brightness, the individual sliders for CMYK tone)
  • Overspray
  • Drying time

  The Deskjet 6980 driver can be installed as follows (the instructions are for Windows 7, other versions would be similar): file devices and printers, click with the right button on the Officejet 8600, select Advanced, new driver, Next, properties of the printer, Windows Update, wait a while for the page to refresh, and then select the driver HP Deskjet 6980 (HP), OK.  It may be desirable to change the name back to Officejet Pro 8610: right click on the printer, the printer, the general properties, type the name of the desired printer, apply.  While, it may be necessary to activate the duplexer: click the device settings tab, set the duplex unit installed, apply, OK.

  Install another printer driver will have no effect on scanning applications.

• OfficeJet Pro 8610: Won't auto answer

  Everything tonight.  We just purchased two HP Officejet Pro 8610 and has set up in the office, however, we found that even though we have activated the auto answer feature, or machine automatically answers.  Instead, they always ask a manual "Yes, go ahead and answer this question" a key that does not work for us because we have not often the people around these machines.

  Running a Test Fax report I got the next to a print to...

  Fax hardware Test: PASS

  Fax machine connected to the telephone wall jack Active: PASS

  Telephone cable connected to the appropriate Port on the Fax: PASS

  Using the phone cord with the Fax Type: PASS

  Tone detection: PASS

  Fax Line Condition Test: PASS

  Language: English

  Country/region: USA

  Auto answer: on

  Rings before answer: 2

  Fax paper size: letter

  Tone or pulse composition: composition of tone

  Volume Fax: soft

  Distinctive ring: simple Cycles

  Availability of recomposition: Redial

  No response recompose: no reminder

  Automatic reduction: on

  Backup Fax reception: on

  Error Correction mode: on

  Fax speed: medium (14400)

  Fax transfer: Off

  Communication error Redial: Redial

  Our header and the number have also been defined.  Right now I guess I missed something in the user manual, as is the case with the machines.  Maybe someone knows of what I missed?

  Hi RandyT9,

  I think it's related to distinctive ring setting. Have you tried to put the distinctive ring for all the rings feature and see if the printer can automatically respond?

  If you are using distinctive ring service, please refer to the user manual on the distinctive ring setting.

  If you don't use a distinctive ring service, make sure that the Distinctive Ring

  function of the printer is set to all rings.

  Hope this can help.

  Kind regards

• HP Officejet Pro 8610: printer says ink cartridge is damaged

  Hello, my printer was working well, but the colors were not true to life printing.  I tried to print a page of print quality diagnosis and this prompted to say that the ink cartridge is damaged. Now, it will not be printed. Help, please.

  Hi @sooz01,

  I see that you get an error message "ink cartridge is damaged. I would like to help you today.

  Please, try the following steps to see if it will solve the problem.

  'Missing cartridge' or "Incompatible cartridge" Error Message is displayed for Printer series e-all-in-one HP Officejet Pro 8610, 8620, 8630, 8640 and 8660.

  If the problem persists, please Contact the HP Support for help. Check the model number and the form to receive a file number for faster assistance.

  If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

• HP Officejet Pro 8610: Printer paper mangles

  I bought a HP Officejet Pro 8610 a few months ago to use mainly for scanning and copying for a home business.  I could not get the printer to print a sheet of paper without deformation of paper and printing things on an angle.  I use paper nine of a ream of fees.  I tried to reload the paper, using less paper in the tray, using more paper in the tray, etc.  My main Canon printer has recently died, and now I have to be able to print business documents and controls on my HP printer.  Any suggestions?

  @Suepatpi

  Welcome to the Community Forum of HP.

  A few ideas

  ========================================================

  The printer may need to be aligned after you do not use as a regular printer for a long time.

  Problems print quality for the e-all-in-one printer series HP Officejet Pro 8610, 8620, 8630, 8640 and 8660

  Down 2/3 of the way through the document, find "step 4: calibrate the line break"-you want to complete it!

  ========================================================

  Belle is not usable equal

  The HP 8610 can care for the moisture content of the paper, or maybe the printer doesn't like the weight of the paper you are trying to use.  This is the simpler, more straightforward answer.

  Assuming that you selected correctly before the type of media in the printing preferences for the printer knows what kind of paper to expect and how to react - the printer is maybe not able to manage this particular test.  If this is the case, and regardless of the perception of the quality of the paper, there is no way to force the printer to accept this document.  It is not a question of "bad paper" - it is a question of how the printer sensors respond to the book.

  Beautiful paper is not always equal paper which is printed on each printer.  HP printers are not the only picky ones in the world.  All printers of high quality can respond to the report in this way.  You don't have to use paper HP, is told by the way.   Try different papers.  Place this paper somewhere cool and dry to store and try again later.

  ----------------------------------------------------------------------------

  Printing preferences

  If you have not already done so, you can set the media type in printing preferences.

  Setting the media Type tells the printer what kind of paper be expected; the printer sets the reels and the spring tension to pull the paper into the printer correctly.

  Printing options

  ----------------------------------------------------------------------------

  The case of the order of the missing pages

  You mentioned something in passing that might be important:

  You will use your OfficeJet 8610 to print checks.

  If printing of cheques requires a feature 'Page Order' of the printer, you may be interested in the following:

  Printing options

  See the entitled subject

  • Page order - front to back / back to front
  • • Option 1: Use the OfficeJet Pro 8600 driver

  ----------------------------------------------------------------------------

  Click on the thumbs-up Kudos to say thank you!

  And... Click on accept as Solution when my answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• OfficeJet Pro 8610: Printing on HP Officejet Pro 8610 doesn't give any form printing

  Hello

  I'm trying to help a client to their printing problems.

  They have a Windows Server 2008 R2 Foundation install, they are trying to print from. The printer appears to have been installed properly and had been using the steps described in this article: http://support.hp.com/us-en/document/c03351547

  The issue, is that even when to print a test page, the page of the coils in the window "See what's printing" and disappears, as if she had been sent to the printer. No page out of the printer.

  I restarted the server several times.

  I can ping the IP address of the printer, and I can also access the page via Chrome.

  The Officejet works with their computer Windows 7, which are on the same network.

  Am I missing something?

  I was able to solve this problem by following the steps described in this article: http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/No-print-from-Windows-7-Desktop-and-Officejet-Pro-8610/m-p/5120498/highlight/true

• Print reverse Officejet Pro 8610

  I print on an Officejet Pro 8610 ((Windows7 64-bit) and it prints in reverse order.)

  I have hunted everywhere and cannot for the life of me find out how to stop printing in reverse order. What Miss me?

  Help please!

  Hmm... I just downloaded and installed the Officejet Pro 8610 driver for Windows 7 x 64 system and I can confirm that it has no order of pages option.

  You can install another driver which would be compatible with the 8610, but offers more options.  I suggest the driver Deskjet 6980, which can be installed as follows: click on start, devices and printers, click with the right button on the Officejet Pro 8610, properties of the printer, Advenced, new driver, Next, Windows Update, (wait a few minutes to appear in the update list), select HP (Hewlett-Packard) for the manufacturer, then HP Deskjet 6980 series (HP) , Next, Finish, general, Type a new name for the printer - it will be changed for HP Deskjet 6980, you probably want to go back to HP Officejet 8610, apply, OK.

  Order of pages can now be set in the Advanced tab.

• HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

  I'm not able to activate the analysis of my desktop computer or my laptop. I pedaled power the router, printer and computers, ran disk utility and repair permissions, I uninstalled the printer and reinstalled. I received a message that the installation of the HP Officejet Pro 8610 has been completed successfully, but when he goes then HP utility-Setup-HP Officejet Pro 8610, happens to alerts from HP and I get the error message: "a critical error has occurred. Please restart the application, and then try again ' and I am unable to continue. Download and open HP Easy Start are successful but he opens the HP utility at the end and I get the same message once it arrives to alerts from HP.

  Opening to the high HP utility-HP Officejet Pro 8610 and clicking on scan settings, Scan of the computer initially appears without the box checked to activate this function and the error message: "the computer Scan is disabled. You can always start the scanning of your computer software analysis - for example, HP scanning "." Click on the button to activate the Scan of the computer generates this error message: "error of Communication. Unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device "."

  In the window of the printer, press Scan and the Scan of the computer selection produces the error message: "not found computer. Scanning software HP is required for this feature. If installed, open the HP utility and under settings of scanning, select scan to computer and enable "."

  I tried everything suggested, and what I found online to try.  I'm missing something or not doing something correctly?

  Thanks for any help!

  Hi @3star8,.

  Welcome to the Forums of HP Support! I read your post and see that you are unable to activate the computer option via the software scan. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I think that the procedure described in this post, will help solve this problem. Here is the link: Re: impossible to activate the Scan.

  This is the URL of your drivers, e-all-in-one-HP Officejet Pro printer 8610 series full feature software and drivers.

  Please let me know the result and if there is anything else I can help you. Thank you.

• HP Officejet Pro 8610: Bought new HP 8610, need to Exchange unused ink cartridges of old 8500 more

  Hi - my Officejet Pro 8500 has more had printing problems so I just replaced it with a new 8610 of Officejet Pro.   Unfortunately, I have 8 ink cartridges 940XL new for the old printer that I can't use (3 black, Cyan/Magenta/yellow 5).  Can you help me with an equivalent amount of cartridges 950XL and 951XL who will work in the new printer 8610 Exchange?

  Hello @JKL1,

  Welcome to the Forums of HP Support!

  I understand that you are looking for a way to Exchange nine ink cartridges HP 940XL for your defective HP Officejet Pro 8500 has more e-All-in-One Printer for cartridges that will work with your new HP Officejet Pro 8610 e-all-in-one printer. I would like to help you today to this today.

  At this point, I will send you a private Message to the HP ink Exchange program instructions. Can I please have you check your private Messages for instructions.

  I wish you good luck going forward with this. Good day!