OfficeJet Pro 8610: Cannot print from automatic feeding

Similar Questions

• HP Officejet Pro 8610: Cannot print from the HP ePrint app on the Internet

  Hello

  I try to print using the HP eprint on my Android mobile application. I am able to print using the WiFi on my phone but when on the go, the app will not find the printer. The eprint service works correctly since I can print when sending an email to my address of email eprint even when I travel but the application won't work when the printer of the Internet access. The printer is connected to a cable modem, wireless. Is there a way to print through the Internet using the HP ePrint app?

  Thanks in advance

  Well after I asked a few friends with iPhones and Android devices to print over the Internet using the application, I noticed that everyone could.

  So, initially, I reset the printer to the factory setting and reconfigured it. It has resolved all the issues I've had both with built in the application to manage as well as my phone. Now I can normally use the HP ePrint app on the internet and printing.

  As a side note, I downloaded an update of the firmware to the printer and most probably caused problems, but, as says the resolved all factory reset.

  See you soon

• My HP Officejet Pro 8600 cannot print from my MacBook Air

  Hello

  My HP Officejet Pro 8600 cannot print from my MacBook Air. It keeps on showing "the printer is not connected", but the display on the printer connected. I often reset the printer "EVERY TIME" I want to use. I also tried to turn off my laptop and printer several times before printing. If I'm lucky, it will work maybe for one or two prints. If no luck then I have to reset everything again. Sometimes I reset the printer, the printer is not displayed on my selection.

  Hello boojoo1tw,

  Welcome to the HP Forums!

  I understand that you are unable to print most of the time with your Officejet 8600. How is the printer connected? USB or wireless? What is your operating system on your Mac computer? Click here to find out.

  If your wireless printer, then I recommend the award of an 'IP address' by following this HP document on printer does not maintain the wireless connection.

  Please post your results, I'll be looking forward to hear from you.

• OfficeJet Pro 8610: Cannot scan from the document feeder

  I'm unable to scan a document using the ADF.  This has never been a problem until I recently updated my OS from Windows 7 to WIndows 10.  Nothing I found online seems to solve my particular problem.  My printer is connected to my Lenovo ThinkPad W520 computer by USB, this is what I've learned so far:

  I can print without problem.

  I can copy a document from the Board without any problems.

  I am able to copy a document using the charger, so the charger seems to be working.

  I am able to scan a document from the tray, then the scan function also seems to work.

  I checked the updates and the printer indicates that the firmware and software are up-to-date.

  What can I do to once again allow me to scan a document from the document feeder?  Your help would be much appreciated.

  Yes, under "Source", I got "Use Document Feeder so burdened" and I got the beep signaling that the document is loaded in the feeder.  So, it wasn't the problem, but I do it thanks for trying to help out.

  Fortunately, I finally found a solution, although it took a job.  I have reset the printer to its defaults, uninstalled the printer (and its drivers) from my computer, downloaded the latest HP drivers (even if the printer had stated that he was "aware" before all this effort) and reinstalled the printer from scratch.  A lot of work, but the printer works now as it did before my upgrade to Windows 10.

  While I'm not a "techie" and do not really understand why things work the way they do, I hope that my efforts may provide ideas for others who may have similar problems after upgrading to Windows 10.

• HP officejet pro 8600 - cannot print from my macbook pro

  We just bought a new HP officejet pro 8600 but for some reason, we cannot get my macbook pro to print on it. My mac says it is connected to it. It is listed in the printer only and all the settings look fine, but when I send a document to the printer, it will not be printed. He did print the first day we had (a week ago) but it stopped and we cannot figure out what to do. My daughter's PC will be printed, as well as the pc of my husband. It is the first time that I had problems printing to a hp from my mac. Any thoughts?

  I had my Officejet Pro 8600 about six months.  Recently, I had the same problem.  It continues to print from my Windows computers but not the Mac.   Labour goes into the impression that it is place on a wedge.  I tried many fixes, including the removal of the printer and reinstall.  Usually removing and reinstalling it will fix for a while, but now, even that does not work.  In my view, that the permanent solution is to buy another printer.

• OfficeJet Pro L7555: Cannot print from a web site, print Word document

  Has been able to print from the internet.   Update driver on the HP support site.   More am able to print from web site.   To print the document Word, MS Works, free Office very well.   My operating system is Windows 7 32-bit home, browser is Firefox.   The system is wired nine two weeks old Asus desktop computer.   The computer initially recgonized the printer and would print from the internet, but not after the updated driver.   When the print window opens, it is immediately covered by another window that says "a printing error has occurred" and it takes me to the screen of Win 7 document library.   The model number as the best I can say is CB821A.

  MusicMan, I thank you for your prompt attention to my problem.  I ran the HP print and scan doctor.  The program stopped in the process and told me my software was outdated, but when I tried to install it, the program canceled and so he told me that he was unable to install the software update I jumped the upgrade and continued with the scan doctor who told me there was nothing wrong with the printer.  I tried to print from the internet but no go. Then I opened Internet Explorer and has been able to print from the internet, but the text was not very dark.  It seems that you are correct and the problem is in Firefox.  OK, what to do next?  I guess that there is a setting in Firefox I can change.  Looked in the options, but do not see anything that looked like, it was the.

  BJ7

• OfficeJet Pro 8610 cannot connect wireless

  I have an Officejet Pro 8610 (CN41JB30XY)

  IM using a laptop from Samsung (NP510RSE) running Windows 8.1 x 64

  The printer sets up a operates fine USB

  When I run the installation of the software and that you are trying to set up a Wi - Fi connection it fails

  There is no error message is not very well the printer

  Have disabled Norton and the Firewall window - no help

  Started in safe mode with network - no help

  Ran msconfig and doesn't make a start limited - no help

  I'm on a private infrastructure network and connect to the IP 192.168.0.149

  The guys that I beat my brain for a week, your help will be aprecitated

  Note: I do not have a router am on a WIFI network

  Hi @Phil_Ramsey,.

  By your post, I see that you cannot set up the printer on the wireless network. I can help you with this.

  Please provide more information on the configuration of your network. Given that you do not use a router.

  In the meantime, follow the steps described in this document for the wireless printing Center.

  Select your printer never worked on the network.

  When you run the Wireless Setup Wizard on the printer is not automatically find the network and automatically provide a static IP address or will you set a static IP address? (which could be the problem)

  You can test the printer?

  Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run,.

  Make sure they are on the same subnet mask.

  Type cmd and then type ipconfig.
  Check the IP address of the computer and the subnet mask.
  Now, check the IP address of the printer.
  Do the first 3 sets of numbers match?

  Try and ping the printer.

  In the same window, type ping printers (space between ping and IP address) IP address
  What are the results?

   

• HP Officejet Pro 8610e: cannot print documents I scanned and saved as pdf files

  All of a sudden I cannot print I scanned and saved as pdf files.  I get a message indicating that the printer is "Impossible to convert the PostScript file.  Don't know how to handle, but I have to be able to print the docs I'm scanning and saving in pdf format.  Can someone help me?

  Thank you

  GTR

  Hi @GTR3,

  Welcome to the Forum from HP Support.

  I see that you are unable to print the PDF scanned documents with your HP Officejet Pro 8610 e-all-in-one printer. I would like to help.

  You are able to print any other format PDF on the Mac, or the question is just limited to your scanned PDF files? Whether the soft friendly PDF work with - Adobe Reader or Foxit Reader?

  In the meantime, I recommend you try the following steps:

  • Uninstall your printer - click here for instructions.
  • Fix permissions of the disc on your Mac - click here for instructions.
  • Once you have finished running the utility above, restart your computer.
  • Finally, click here to reinstall your printer.

  Please let me know the result of your troubleshooting by responding to this post. If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support. Have a great day!

• OfficeJet Pro 8610: Cannot receive faxes

  I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.

  I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.

  I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.

  Hello @foxtail09,

  Welcome to the forums of HP.

  I understand that you Officejet Pro 8610 is unresponsive to faxes.

  I would like to help.

  Everything seems correct.

  Your phone line has a service of voice mail on this subject?

  Voicemail could be intercepted the fax before that the printer gets it.

  Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.

• OfficeJet pro 8610: envelopes print Officejet Pro 8610 MS Word on MacBook Pro

  I have Officejet 8610 Pro which does not print envelopes envelopes in MS Word. All white poster print preview. I played with the settings as much as I can find. Yesterday, technical support to print from pdf, but today it is not still do.

  Hello @gmint,

  Welcome to the Forums of HP Support!

  I understand that you are having problems when printing envelopes by MS Word on your computer Mac OS X 10.10 to your HP Officejet Pro 8610 e-all-in-one printer. I would like to help you today with this printing problem. Now, if you are aware, printers print only what they are just "said" to print through the preview window before printing. If the preview window before printing empty poster under the program that you are printing since the printer is "said" to print a blank document. Therefore, your printing problem may lie with a program problem or a conflict of printing on the computer itself. In saying that, I'll run ensure you through some steps of troubleshooting for you that your HP Officejet printer driver is installed and used correctly on the Mac. I also have perform you some troubleshooting on the computer itself. Can I please you follow the steps below.

  Step 1: Resetting the printing system:

  To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under "Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Officejet back in right now.

  Once the reset is complete, proceed to the next step.

  Step 2: Uninstall the drivers and software:

  Please click here to find out how to properly uninstall your printer. Once the site opens select the drop down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' and follow the steps to complete uninstallation.

  Once the uninstall is complete, please continue on.

  Step 3: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 4: Check the Apple updates: 

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 5: Reinstall your software and drivers: 

  1. Please click here to download the latest drivers for your HP Officejet

  2. when the download is complete, please follow the guests on the screen to reinstall your printer

  3. Once your HP Officejet is successfully installed I'll ask you to verify the driver that is used to ensure that the complete functionality of HP Officejet driver is used and not the generic driver Apple Airprint. To check the driver please click Apple menu, then click on System Preferences.

  4. click on Print & Scan and then check if the name of your printer appears in the printer list.

  5. click on the name of your printer, click the sign minus (), then remove the printer.

  6. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer

  7. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Ensure that the Officejet driver is selected and not the Airprint

  

  8. click Add to add the printer to the list.

  Now that the correct driver is added to please try to print an envelope or a PDF file again to check if the problem has been resolved.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• HP officejet pro 6830: cannot print in color from my mac (iphoto) to my HP officejet 6830

  my mac does not seem with the option when I select print

  Hello @themaruffs,

  Welcome to the Forums of HP Support!

  I understand that you are not able to print in color from your computer Mac OS X 10.6 to your HP Officejet Pro 6830 e-all-in-one printer. Unfortunately, due to the age of your computer Mac your new HP Officejet printer is supported only on the Mac OS X 10.7, 10.8 of Mac OS X, Mac OS X 10.9 and the latest systems of Mac OS X 10.10 operating. Actually there is no HP full feature software downloadable and the driver for this model of printer for the Mac OS X 10.6 Operating System. Therefore, you must use a generic driver to Apple for a printing capability. This generic driver must be the reason why you did not print color options.

  To prove that your hardware is working properly please can I print you a standalone print quality Diagnostic Report:

  1 load plain white paper on the tray.

  2. on the printer Panel, drag the screen to scroll to installationand then tap the Setup icon (). Displays the Setup menu

  3. slide the screen to scroll to reports, and then touch reports.

  4. press on the report on print quality. The printer prints the report.

  

  If this report print with colors: Problem of compatibility on your computer Mac OS X 10.6 is the pilot of your printing problem. Unfortunately, the only option would be to install and use your printer on a supported operating system

  If this report is printed in black and white only: You encounter a hardware problem. Please click here to solve print quality problems.

  Please reply to this message with the result of your print quality diagnostic report. I look forward to hear from you!

• OfficeJet Pro 8610: Cannot remove my printer

  Hi all

  I tried to remove my printer (it did not work, so I tried to reinstall).

  I went into the control panel of configuration/printers, then right-click on my printer and press 'delete device '. The icon became gray and it has been like this for 3 days now. You can see on the bottom, it says ' status: removing device "."  I can't reinstall (does not recognize the printer).

  How can I get rid of this?

  I uninstalled all the HP software and delete a bunch of registry entries on the 8610. It's still there...

  Thanks for your help!

  F.

  

  Welcome to the HP community @Felix_B,

  I read your post about the troubles you are experiencing remove the printer from your Windows 10 system, and I hope that I can help you with questions. I think it could be stuck print jobs in the print queue, so recommend some things to try to get over there.

  Please start by trying the following steps:

  Step 1: Check print spooler:

  source

  1. Open your screen to Start by clicking the Windows button on the lower left side of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type run
  3. Click Run to launch the run dialogue box
  4. In the run box, type services.msc and click OK
  5. When the Services window opens scroll down until you see the print spooler
  6. Click Print Spooler once just to highlight
  7. If you Start in the upper left corner that indicates that your print spooler is actually stopped (not good). But we will leave that for now.
  8. If you stop or restart in the upper left corner, this indicates that your print spooler is actually started. Please click on stop to stop the service momentarily.
  9. Reduce this window which will allow us to come back here

  Step 2: Check the spooler folder:

  1. Reopen your splash screen
  2. Computertype. Click on the computer (or on This PC) when it fills so
  3. In the computer window, select your Drive C
  4. Click on Windows
  5. Click on System32
  6. Click on the reel
  7. Click PRINTERS. You can get permissions to a warning, just continue beyond that.
  8. PRINTERS of the folder must be empty. If there is no file here, they are corrupt print jobs. Right click on anything in that folder and 'delete' files.
  9. Close the PRINTERS folder

  Step 3: Start Spooler and audit dependencies:

  1 open the Services window we previously minimized

  2. click on print spooler to highlight

  3. click on Start in the upper left corner

  4. If you get an error message please take note of this

  5. If the print spooler starts successfully you will see "stop and restart" as your options at the top left

  6. then, double left click on print spooler. A print spooler properties window is now open. Click the connection tab at the top. Can you please make sure that it is set to Local System account and make sure that the check box is selected to "Allow the Service to interact with desktop".

  7. then click on the tab "dependencies". Please check which dependencies are listed. I need to know this if the problem persists when you have completed the steps I provide in this post.

  

  8. click on apply and OK for any changes that you have made the log tab. Close the Services window.

  Now try to access devices and printers and try to remove the printer.

  I hope this helps, and if you have problems, please let me know and I'll do my best to help you. If these steps helped to solve the problem, click Accept as button Solution at the end of my post here please.

  Will testify of our help in the forums by clicking on the thumbs up this message below!

• OfficeJet Pro 8610: Officejet Pro 8610 wireless printer is constantly busy and does not update the software drivers.

  I'm trying to update my printer via the steps outlined on the HP website. However, when identify my printer and try to install the revised version of the software of my printer continually says its busy. This means that the printer will not update.

  When I first tried this software update the status of the printer was ready however after failing at the start of this first attempt each following update failed because the printer is busy. I turned he walks several times and even turned off then the option automatic updates with no luck.

  Without being able to change that status, I can't update the printer. I know that it is able to connect to the network, because it checks and tells me that he has the latest software version available fo, so I am very confused as to how I can fix this.

  Any suggestions?

  Hey @Branthwaite, welcome to the Forums of HP! I'd love to help you update your JO 8610.

  From your description, I understand that you cannot refresh the printer as it is stuck in the free/busy information.

  We will perform a hard reset. To do this, leave the printer and unplug the power cable for 1 minute. While it is unplugged, press and hold the power button on the printer for 10-15 seconds to release built his power, then after the minute, plug the printer in. Also, even if you have used a surge protector/power bar this whole time and you feel this isn't the cause, please plug it in to a wall outlet so that we can eliminate the source of energy as the primary cause.   Questions when it is connected to an uninterruptible power supply/Strip/surge protector power

  * In this document, you will see, QUESTION: questions or problems may occur when a printer HP LaserJet series printer is connected to a UPS (UPS), a power strip or a surge protector that is not limited to the Laserjet printers.

  I can't wait to hear back on your part. If performing a hard reset, or move the printer to a socket solves the problem, please click Accept as Solution button below so that the community can see your problem is solved. If the problem persists, please don't forget to leave me and I'll do everything I can to help.

• HP officejet pro 8610: wireless printing

  I installed a wireless printer.  He printed page during installation.  But will print cyber (I see in the queue printing but the paper size print never) when I try to print a document

  Welcome to back @1991kahuna !

  I saw that you can't print from your Windows 7 system, your Officejet 8610 via your wireless network, and I hope to help. Please get back to me with the results of the below questions I have for you start!

  1. Have you tried printing from different programs?
  2. Have you tried to uninstall and reinstall the software?
  3. What firewalls and antivirus software are installed?
  4. Have you tried to disable or uninstall the?
  5. Please run the print and Scan Doctor to see if the tool can fix the printing problem, if there is a problem the tool can detect but cannot fix, you'll see in the results.

  

• HP OfficeJet Pro 8500 a909g - print from somewhere outside Tray 1

  Hello

  I am a consultant and one of my clients has this printer.  He has a paper tray, 250 sheets.  There's also the feeder on the top where you can feed the things to scan or copy.

  When he wants to print checks or envelopes, to remove the tray, take the paper and put in controls.

  Is it possible to print these one other way or you have buy the 2nd tray accessory?

  Thank you

  Hey texaspete,.

  The automatic document feeder on top of the Officejet Pro 8500 A909g can only be used for scanning/copying.  The mechanism for the loader doesn't have a printhead to be able to produce printed documents.

  However, there is the possibility of obtaining a 2nd paper for the Officejet Pro 8500 tray.  HP no longer produces the paper tray, but there are 3 third-party suppliers who still carry the part.

  * The part number for the option 2 tray (tray of 250 sheets) is CB802a.

  Try Google search for this product number and you will find many options of different companies.  I hope this helps.