OfficeJet Pro 8610 - error setting up Fax Wizard I don't use a proper phone cord

Similar Questions

• HP Officejet Pro e-all-in-8610: HP Officejet Pro 8610 - error Code: "0xc19a0013" (printhead missing or failed)

  I bought the printer (e-all-in-one printer HP Officejet Pro 8610) in January 2015.  The printer was working properly - fax, copy and scan, until two days ago.  Now, it doesn't print at all.  Received an error code: "0xc19a0013" (missing or does not have the print head).  An expanded version of the error code reads: "the print head seems to be missing, not detected, or incorrectly installed.  Error: 0xc19a0013.   The printer uses a removable printhead, HP Ink cartridges (black) 950 and 951 (cmy).  I used the diagnosis of HP support recommendations: all software and firmware for this printer is installed. HP ink cartridges are not low or empty; remove the printhead ink cartridges and reinstall them.

  There are several steps in the recommendation of troubleshooting, but I stopped to lift the printhead.  Because of my technical inexperience, and there were too many ceveats (attention, attention, proper relocation and etc..)  with the removal of the print head which could cause problems more serious.  Then, I stopped to remove and clean the print head.  Also, used the doctor to Scan printer HP for assistance. Tool to clean the printhead does not.   What worries me most with the 0xc19a0013 error code is his explanation: the print head seems to be missing, not detected, or incorrectly installed.  I can use all the help I can get to understand what is happening with the error code that I received and the resolution of the printer malfunction.

  Contact HP technical support at the 800-474-6836 for more options.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.
  Language-country selector.

• HP officejet pro 8610: Error message print Officejet Pro 8610 after 30 seconds

  Whenever I print on the officejet pro 8610, after 30 seconds fo print an error message appears that says that you cannot print the job. If the print job is short, the message appears when the job is finished. If the print job is not finished, the printer stops mid page. I have a wireless connection. The HP install say Assistant and the doctor print and scan all right. My operating system is windows 8.1

  After trying the patch a second time, it worked fine.

  Thank you

• HP Officejet Pro 8610: Error code problem with printer or ink system

  sent a fax Monday very well and now I'm going to use printer & fax to search for these words in the window:

  "There is a problem with the printer or ink system. Stop printer, then if the problem continues contact HP. »

  I had done this several times as well as other things that HP troubleshooting suggested.

  Hi @MrsQT,

  I see that you get an error on the printer or ink system and made the suggested troubleshooting already. I'd be happy to help and find a document for you to review to make sure that you have tried everything: HP OfficeJet Printers - resolve the error 'Problem with ink system'.

  If the problem persists, I suggest to call the hotline to see if you may be able to get a discount on a newer model, or replace your printer if it is under warranty still. HP printers usually have a warranty of 1 year from the date of purchase, you can check the warranty using the following if you wish; guarantee cheque.

  If however the recommended solutions solve the issue please click on accept as Solution on this post so that others can find what worked for you.

  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number

  File number and phone number are displayed.

  I hope this helps.

• OfficeJet Pro 8610: Cannot receive faxes

  I am able to send faxes but not receive them. I turned off in error correction, changed the fax speed to slow and auto answer enabled. None of this has worked.

  I think the problem might be the way that the printer and fax are connected. I have a cable modem and the telephone line goes directly from the modem jack. My phone service is through Comcast cable, then nothing is plugged directly into the wall jack to the phone.

  I have a phone on the same phone number, which is plugged into the upper Jack on the printer. The (phone) cord frrom the modem cable to the printer is plugged directly underneath.

  Hello @foxtail09,

  Welcome to the forums of HP.

  I understand that you Officejet Pro 8610 is unresponsive to faxes.

  I would like to help.

  Everything seems correct.

  Your phone line has a service of voice mail on this subject?

  Voicemail could be intercepted the fax before that the printer gets it.

  Run a test fax report to determine the status of fax on the printer and whether or not it is properly configured to send and receive faxes.

• HP Officejet Pro 8620: error 0 x 80070490

  I received a notice of update from HP for my printer.  When I tried to install the update I received the error message subject: HP - other material, printer - Null Fax - HP Officejet Pro 8620 - error 0 x 80070490.  I don't know what that means.  Should I just ignore this message and no need to apply the update, or this error is an indication of a more serious problem?  The printer seems to work very well.  Thank you.

  Welcome to the HP community @barkers,

  I saw your post on the error code you saw after trying to update your Officejet 8620 and wanted to answer you. I would personally think everything is fine with the printer, as you said that it still works very well. However, if you wish, and if you have Web Services enabled on the printer, you can access to the Setup Menu, Web Services, update the printers and "Check for Update Now", to see if there is an update available for the unit.

  If you need anything else, feel free to write again!

  Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

  I hope that have been helpful,

• OfficeJet Pro 8610: OfficeJet Pro x 64 and scan using Windows 10

  I have an OfficeJet Pro 8610 and it prints and copies fine.  I use a USB Port and the only choice I have for scanning are wireless and Ethernet.  How to solve this problem?

  I will try your suggestions and see if I can find a solution.   Never dreamed I had a problem because it prints and copies fine.  Just didn't need to scan until the other day.

• OfficeJet Pro 8610: Get the Permission of HPeprint or security problem error

  I used printing wireless for several months successfully to print from my work computer, but am now able to print to the e-mail address provided.

  The error reads 'your message was not delivered because of a permission or a security problem.  It may have been rejected by a moderatory, the address can only accept email from certain senders, or another restriction to prevent any delivery.

  The Organization rejected your message: hpeprint.com. »

  I've reconfigured my printer to my router.  Any suggestions?

  Hey @LoreeW,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I understand that you have a few problems with ePrint using your HP Officejet Pro 8610 e-all-in-one printer.  I want to help you with this.

  I recommend that you first check your printer to verify its intact ePrint connection:

  • Touch the icon (webservices)
  • If you see an address @hpeprint.com, I recommend that you try to send a test ePrint from a different email domain than what you use on your work computer.  If it prints correctly, we can rule out your printer as being a factor in this particular issue.  If your printer's Web services is enabled is more, re - enable.  Any problem would occur with this, click here to access another relevant post I created.  Scroll to my suggestion re: setting a manual DNS as this tends to help by allowing the webservices where fail the normal steps.

  If you were able to send your printer work ePrint of any e-mail domain other than the one you use at work, read on.  Click here to see an HP ePrint article that focuses on the various factors that can contribute jobs ePrint not printing not.  Note that some areas of corporate email may become incompatible with ePrint due to the presence of a digital signature in the outgoing message template.  EPrint jobs you send work meet these criteria?

  Please let me know the result of your troubleshooting by responding to this post.  Thanks again for reaching out in the Forums - we are always happy to help you.  If I helped you to solve the problem and that you liked this post, feel free to give me virtual accessories by clicking on the 'Thumbs Up' icon below.

  Have a great day!

• OfficeJet Pro 8610 - answering a call by phone, and then receive a fax remotely

  Hello everyone

  We just purchased and installed a Pro Officejet 8610 as a fax on our home/office phone line.

  The phone line also receives regular calls and a phone is connected to the line BUT 2 FLOORS above.

  Is it possible to receive a fax after having responded to the call from the phone?

  If the phone was near the Officejet we can start the fax by using the touch screen, but this is not the case.

  We had a standard fax machine (Sharp UX-238) that can be started remotely directly from the phone that answers the call simply typing "5."

  (see also http://files.sharpusa.com/Downloads/ForBusiness/DocumentSystems/MFPsPrinters/Manuals/MX6240N_7040N/c...

  One wonders if similar behavior or is available on the Officejet Pro 8610.

  Hello

  If yo, pick up the phone and hear a fax sounds, "123" from your phone dial, and which should cause the fax answer the call.

  If you do not see this response, make sure that the Mode of Error Correction is enabled in the printer setup and check again:

  1. On the printer Panel, drag the screen to scroll to Setup and then press the Setup icon ( ).

• OfficeJet Pro 8610: driver installation fails with an error on hpvyt13.inf persistent 1627

  The printer driver installation fails with:

  Setup error

  Call to DrierPackageINstall returned error 1627 for package
  "C:\Program HP HP Officejet Pro 8610\DriverStore\Yeti\hpvyt13.inf"

  Tried to install base drivers and a full suite as a user and administrator. Also tried a clean boot (close unnecessary services and restart). I went to look for the file in question, but it does not appear to exist (there is no HP directory in Program Files).

  Hello

  This can happen for several reasons, most common duration to a problem with the registry permissions.

  I would suggest trying the following tool, it is a 3rd party utility that analyze and repair registry permissions, and so you can use it at your own risk (I used it several times without any problems):

  http://www.MajorGeeks.com/mg/getMirror/tweaking_com_reset_registry_permissions, 1.html

  Click the Start button and let a few minutes (it may take some time, about 5-10 minutes), the journal stated: "" once it ends.

  Then try to reinstall the HP software and check for the difference.

  If the same continues I suggest contacting HP sopport to continue such troubleshooting.

  You can find the detais contact for your region below:

  http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

  Hope that helps,

  Shlomi

• HP Officejet Pro 8610: hp officejet 8610 printer error "Please stop your printer, and then click.

  When I turn on my HP Officejet Pro 8610 - it goes through its cycle - once it ends the initialization of the startup LCD flashes a Blue Screen of Death with B8931C7C for less than a second, then the screen shows printer error "Please stop your printer, and then click.

  I've tried so far, I've tried it unpluggin at the back, wait 15 seconds and 60 seconds.  Also this operation and in him plugging in several power strips and directly into the wall outlet.

  I was able to restore the default settings at one time.  This questions has gradually deteriorated to the point that wow its very pretty in a loop without end with failure - consistantly crashing after start up - please advise.

  Hi @mrberad,

  Welcome to the Forums of HP Support!

  I understand that your printer HP Officejet Pro 8610 is stuck in an error state. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I can see how frustrating, it would be for you. The error you receive is usually related to a general printer error, sometimes leading to a hardware problem.

  I take a flashlight and look inside the obstruction.

  Use this guide to check obstructions:

  • Displays a Message 'Transport Jam'

  I see that you reset the default printer. Have you tried a reset complete semi? I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

  If you have completed all the above steps and your product still has a problem, service the product.

  If the printer is buyer's remorse period, you can take that back at the point of sale or contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on options contact HP - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• printer hp officejet pro 8610: new HP Officejet Pro 8610 Plus router network setting locked by admin impossible to reconfigure

  need to change the network settings on officejet pro 8610 more printer but locked by admin settings. Also, I have printed the network configuration page but could not open http://192.168.223.1with browser, connection has expired.  Help, please.

  Hi kimvb,

  Thanks for joining the forum to Support HP for a solution to your problem.

  I understand that you have a HP Officejet Pro 8610 e-all-in-one printer you need to change the network settings on but you can't because it has locked by admin and also, you can not access the Servicer (EWS) Web embedded with the IP address of the printer. I would like to help with that.

  There is a stain on the integrated Web server that you can join the admin settings, but if you are unable to access the built-in Web server with the IP address of the printer there is another way may work around this problem.

  I'll send you a (PM) private Message with reset information that can help. If you are unsure how to check your PMs, click here.

  Please click the "accept as Solution" and the "thumbs up" button up on top of my first response above and other similar issues may find the easiest solution.

• OfficeJet Pro 8610: Won't auto answer

  Everything tonight.  We just purchased two HP Officejet Pro 8610 and has set up in the office, however, we found that even though we have activated the auto answer feature, or machine automatically answers.  Instead, they always ask a manual "Yes, go ahead and answer this question" a key that does not work for us because we have not often the people around these machines.

  Running a Test Fax report I got the next to a print to...

  Fax hardware Test: PASS

  Fax machine connected to the telephone wall jack Active: PASS

  Telephone cable connected to the appropriate Port on the Fax: PASS

  Using the phone cord with the Fax Type: PASS

  Tone detection: PASS

  Fax Line Condition Test: PASS

  Language: English

  Country/region: USA

  Auto answer: on

  Rings before answer: 2

  Fax paper size: letter

  Tone or pulse composition: composition of tone

  Volume Fax: soft

  Distinctive ring: simple Cycles

  Availability of recomposition: Redial

  No response recompose: no reminder

  Automatic reduction: on

  Backup Fax reception: on

  Error Correction mode: on

  Fax speed: medium (14400)

  Fax transfer: Off

  Communication error Redial: Redial

  Our header and the number have also been defined.  Right now I guess I missed something in the user manual, as is the case with the machines.  Maybe someone knows of what I missed?

  Hi RandyT9,

  I think it's related to distinctive ring setting. Have you tried to put the distinctive ring for all the rings feature and see if the printer can automatically respond?

  If you are using distinctive ring service, please refer to the user manual on the distinctive ring setting.

  If you don't use a distinctive ring service, make sure that the Distinctive Ring

  function of the printer is set to all rings.

  Hope this can help.

  Kind regards

• OfficeJet Pro 8610 cannot connect wireless

  I have an Officejet Pro 8610 (CN41JB30XY)

  IM using a laptop from Samsung (NP510RSE) running Windows 8.1 x 64

  The printer sets up a operates fine USB

  When I run the installation of the software and that you are trying to set up a Wi - Fi connection it fails

  There is no error message is not very well the printer

  Have disabled Norton and the Firewall window - no help

  Started in safe mode with network - no help

  Ran msconfig and doesn't make a start limited - no help

  I'm on a private infrastructure network and connect to the IP 192.168.0.149

  The guys that I beat my brain for a week, your help will be aprecitated

  Note: I do not have a router am on a WIFI network

  Hi @Phil_Ramsey,.

  By your post, I see that you cannot set up the printer on the wireless network. I can help you with this.

  Please provide more information on the configuration of your network. Given that you do not use a router.

  In the meantime, follow the steps described in this document for the wireless printing Center.

  Select your printer never worked on the network.

  When you run the Wireless Setup Wizard on the printer is not automatically find the network and automatically provide a static IP address or will you set a static IP address? (which could be the problem)

  You can test the printer?

  Hold down the Windows Logo key () on the keyboard and the 'R' to open the dialog box run,.

  Make sure they are on the same subnet mask.

  Type cmd and then type ipconfig.
  Check the IP address of the computer and the subnet mask.
  Now, check the IP address of the printer.
  Do the first 3 sets of numbers match?

  Try and ping the printer.

  In the same window, type ping printers (space between ping and IP address) IP address
  What are the results?

   

• OfficeJet Pro 8610

  Can I plug my Officejet Pro 8610 into a surge protector with multiple sockets or must it go directly into the wall jack as was the case with my previous printer a 8500?

  Hello

  You can try to hook the printer through a surge protector and to verify it works, however if the printer would not get enough power it can cause different issues such as the quality problems with the unit sanner (for example during copy, scan or fax), the error message of false as a jam of transport, network of stability or power problems problems such as no answer while pressing the power button or "standby mode".

  If you experience these issues, it will be essential to connect the printer directly to a wall outlet and it is always recommended to ensure its implementation by my experience.

  Shlomi