OfficeJet Pro 8615: Computer doesn't recognize printer

Similar Questions

• OfficeJet Pro 8615: Computer thinks that the printer is turned off

  My computer does not see the printer as being on.  I have the printer connected wireless, but the computer shows it as offline.  When I run the troubleshooter, it tells me to turn on the printer (it's on).  I can scan a document and sends it to the computer but I can not print from the computer to the printer.  I think it's maybe a problem of Windows 10 but I'm not sure.

  Any help would be appreciated.

  I also ran a test network through the printer and everything this past.  Don't know what to do from here.

  I've updated but that does not solve the problem.

  Finish by uninstalling the printer software and reload the drivers.  This seems to have taken care of the issue.  So far so good.

  I think that the combination of the upate and reload the drivers solved.

• HP Officejet Pro 8600 - computer gives error when printing

  I use a computer acer laptop with Windows 8.1.

  My HP Officejet Pro 8600 has a month or 2 without printing because a (then all) of my ink cartridges were empty.  Sometimes I tried to print something forget it, and I would like to get a notice of this ink had to be replaced.

  Last week I replace the cartridges, I had the "Thank you for installing authentic HP ink" pop up on my computer, but I still cannot print.  I get a box pop up at the top right of my screen which indicates the printing error.  No other information is given on what is the error.  All I can find says that the printer works normally.

  I ran, I print head cleaning and it printed a nice test page.  I was able to scan a document to my laptop, so I know that they can communicate with each other.

  Although my clients appreciate getting electronic reports, a paper copy must always be sent.

  Any help would be greatly appreciated.

  Hi, try to run the HP Print & Scan Doctor program. (link)

• OfficeJet Pro 8615: get the Communication Error Message even if the printer prints

  Whenever I have print using my USB connected 8615 Pro, the printer prints , but it is different because I still have the error message firt my computer cannot communicate with the printer. Everything is up-to-date. When you ran the scan & print Dr, there is no update, he contacted the printer (which took less than 10 minutes), then I clicked on the print correction tab. After all a late minute two or so, I got the unable to communicate the message BUT it printed the page test OK after 30 seconds to a minute. Any suggestions?

  Hey @C_Wolf,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with printing to your Windows 7 PC to your Officejet Pro 8615 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. Remove the USB cable to the back of the printer.
  2. Close any programs you have open.
  3. Click on start and open devices and printers.
  4. Right-click on any icon of your printer listed.
  5. Click on remove the instrument.
  6. Repeat for any other icon of your printer listed.
  7. Connect the USB cable.

  Please let me know the results after following the above. If you are able to print quickly, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP Officejet Pro 8615: Configuration of the unsuccessful fax

  I need assistance to the top of my fax.

  (1) I set up the printer as a network printer.  It works perfectly with regard to printing.

  (2) I checked the operation of the telephone line.  When I plug in the main circuit in a phone, it works.  When I plug in the main circuit in the printer, it does not work.  Change the port does not change the problem (one is an arm, and the other is a power outlet).

  (3) the installation wizard occurs as usual.  When I try to send a test fax, it fails.

  Please notify.

  Hey @finalandreo,

  Welcome to the Forum from HP Support. I hope you enjoy your experience here.

  I see that you have a problem with setting up fax on your HP Officejet Pro 8615 e-all-in-one printer.  I want to help you with this.

  Thank you for these details on your Setup and to confirm what you have already tried.  Which she reduced some.  I have a HP article that provides a flow of troubleshooting very detailed for fax on this printer setting.  Click here for said article and try all of the options presented for best results.

  If you find that this approach below resolution, please respond to this post with more details (ie. - error messages, what you have tried article and results) and I'll be happy to help you.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• OfficeJet Pro 8615: Fax a lot of page at a time

  I used my all-in-one for faxing several times beautifully, but when I need to send a response to an offer of our agency of 33 pages, I guess it was too much to do at once, then divided into two separate Fax. The first batch was 16 pages, but stuck on page 3... error message is no longer received a link or something similar. Tried 3 times separate as this was going on in his Inbox e-mail rather than fax equipment, wasn't sure if it was on his end. In the end, to consider somewhere and pay $33 to get it sent in time and he knew very well. Argh!

  There are a limited number of pages that can be faxed at one point?

  Was it because of printing extremely detailed on these pages?

  There will be more fax regarding the sale of our home and would like to know for the future.

  Thank you very much for any assistance and light any which can bring on this issue!

  Hello @Happpy1,

  Welcome to the Forums of HP Support!

  I understand that you are having problems then to fax multiple pages on your HP Officejet Pro 8615 e-all-in-one printer to your real estate agent. I would like to work with you today with the resolution of this problem.

  According to the specs on your machine management document, found here, your machine is able to contain up to 50 sheets at the same time in the bin. Therefore, if you have important faxes which lie in the ability of 50 pages, you should have no problem loading all pages at the same time and faxes.

  Regarding the question of the communication that you guys met, Fax is old analog technology. Today, the telephone companies offer digital lines. Digital lines are OK to use, but it is much more static noise and interference on these lines which can cause faxes sending and receipt of the questions. If you are unable to fax to several numbers, except one, chances are he may have had an additional inference between your two fax machines that caused the fax failure. The only time where a fax should go to a mailbox is also, if the real estate agent is to use eFax service. eFax is email fax and is something that the Realtor would have subscribed and paid for. It allows faxes go to your email rather than a real fax machine.

  One thing we can do to avoid potential future fax communication problems, would be to change two settings on your Fax. Please follow the steps below to change the settings of two.

  • Set the fax speed:

  Because the digital telephone lines transmit packets at a pace much faster than analog telephone lines, there is a chance that your fax speed may be excessive and these facsimile information packets are lost. This packet loss would result in an incomplete fax, or failure of the fax. I'll have reduce you your speed of fax for testing purposes. If the fax speed does not resolve the problem you can activate it back up to medium.

  1. Press the power button to turn on the printer, if it is not on already.
  2. On the printer Panel, drag the screen to scroll to installationand then press the installation icon ().
  3. Press Setup Faxand then on Advanced Configuration of Fax.
  4. Touch Fax speed.
  5. Touch slow.
  6. Tap the home icon () to return to the main screen.
  • Disable the Mode of Error Correction (ECM):

  Error Correction is normally activated. If your machine detects noises static or interference on the line the fax machine to fail. I'll have you turn off this feature to force your fax to go through, even if the interference is detected.

  1. Press the power button to turn on the printer, if it is not on already.
  2. On the printer Panel, drag the screen to scroll to installationand then press the installation icon ().
  3. Press Setup Faxand then on Advanced Configuration of Fax.
  4. Select the Mode of Error Correction
  5. Press OFF
  6. Tap the home icon () to return to the main screen.

  Once these parameters have been adjusted, try it please send a fax to your real estate agent to see if the problem has been resolved.

  Please reply to this message with the result of your troubleshooting. Good luck!

• HP Officejet Pro 8500 a Premium: HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.

  HP Officejet Pro 8500 a Premium does not print the docs of the computer, but will display a test page.  I constantly get a message that the computer cannot communicate with the printer.   Not only it will be not be printed docs, it will not print web pages using 11 IE or Google Chrome.

  I used print and Scan of doctor, he always reports there are no questions and print page one same test so I can not print anything else.

  Whenever I want to print, I have to restart the computer.  After the reboot, I have a chance to print.   This problem started on February 15, 2015.

  My operating system is Windows 8.1.   I have unintalled HP, rebooted, and then reinstalled the software software:

  OJ8500_A910_1315 - 1.exe

  HP Print and Scan - HPPSdr.exe doctor

  HPSupportSolutionsFramework - 11.51.0049.msi

  All versions were last uploaded on 4 April 2015.

  I have a home wireless network (router Ubee DDW366).  All other devices in the House will be printed on the printer of 8500 has no problems: 2 Toshiba laptops, 2 Android phones and 1FireHD.

  The desk top is installed with a network card Netgear, I don't know the model, but I had it tested by a PC technology to verify that the card works.   The card and 8.1 of Windows have been installed on January 3, 2015.

  I have run virus scans and analyzes malware.  Whenever they show that there are no problems with my desktop computer.  What kind of desktop? Specially designed for my listing of... without brand computer parts store.  ASUS motherboard P6X580 Premium.  Now I will probably get hacked!

  I'm at my wits end.  And it's frustrating when I need to print something and the system hangs.  I often use screen printing to a word document to save in order to restart... but then I lose all sorts of features when I pick up what I needed.  It is also a time consuming.

  This printer we served well for two years and I have expensive cartridges pending; another two cycles of recharge.

  Help?

  Addendum: can I scan with the HP printer help.  I open the HP printer assistant, he "gets" the printer information, then I select "scan a document or photo" and the printer answers.   I have no problem with the sweep.

  It has been awhile, but I played on something you wrote.  "There could be a software conflict with the HP software" everything worked very well... impression was shifted at best; just didn't know if it would work.  So I would eliminate a program, reboot clean, try to print, and then reinstall the software.  I finally found the culprit.  I had a program running in the background, occasionally.  When it ran, HP does not print.  Stop the program and I was able to print... Do not have a problem since I found it... I do not say that it was a software to share files... so I replaced since this program with something else that doesn't cause problems...  It took a long time and I couldn't work the question every day.... but I can say that I have problems printing for the past 5 days!  I can print with confidence.

• HP Officejet Pro 8625: Computer intermittently loses its connection to the printer HP 8625

  I managed to install the 8625 printer using the wireless connection. I can print the 8625 as well as the printer of HP 7520 to my wife who is on the same network. Later in the day, without the help or make changes to the computer or the printer, I can't connect to the 8625, get the message "Microsoft cannot connect to the selected printer, the 8625.» I can always plug the 7520. I use printing HP and doctor Scan which solves the problem immediately, tell everything out very well. In addition, I am not sure that my 10 Windows is 32 or 64 bit.

  Hello

  Thank you for using the forum.

  You can download and install the software FULL of HP printing features to win 10?

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5385111#Z7_3054ICK0K8UDA0AQC11TA930O2

  You can consider using a static for your printer IP address if it is constantly losing connection.

  This relevant video will show you how;

  Creating a static IP address by using EWS

  https://goo.GL/m4hexn

  Hope that helps.

• OfficeJet Pro 8620: Analysis of problems of printer to the computer using windows 10

  I just upgraded to Windows 10 and now I'm not able to scan from the printer to the computer. I can scan the other way IE. computer to scan but is not as convenient. I had no question before the upgrade. The error message I get is

  
  

  "The analysis could not be performed because of one or more of the following problems:

  -Connection to the computer is lost.

  -L' scanning on the computer application is currently in use.

  -Application OCR is not installed on the computer.

  See the computer for details screen'.

  First of all it is connected with a usb cable, so no logical reason why the connection is lost.

  Secondly it is not used because I am trying to use it

  Third, it has baffled me because there is no reason why the OCR application is now gone, he worked before windows 10.

  and finally there is no detail on the computer screen, why it tells me that I do not understand.

  Any help would be appreciated. Thank you.

  Hello again,

  Looks like the next option is to uninstall & reinstall the printer software. This will ensure that the scan to computer option is restored.

  Please find the link below to install the printing software.

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0KGTE30AQO5O3KA30R1

  Note: Esnure that the chosen operating system is win10.

  If you are facing difficulties with the installation or uninstall, please contact HP technical support to the 1-800-474-6836.

  Kind regards

  Ashish

  　

  **************

  I work for HP, here is my point of view only.

• cant WiFi connection HP Officejet Pro 8600 e-all-in-one printer to internet

  I can't get WiFi HP Officejet Pro 8600 e-all-in-one printer connect to internet... at least I think that's the problem. I followed all the instructions on the HP print and Scan doctor as well as solve problems of failure to install HP. My router is working fine for everything else and I entered the router the static address for the printer.  It seems that my printer thinks it's connected to my WiFi (Ihave WPS it several times), but when I type there nothing appears in my IE IP address. My router does not see the printer either. I have the latest driver installed on my computer. I suspect that this may be a router problem: new Asus Double 450 Mbps N Router router (dual - band, but it appears my router uses the 2.4 Hz band to connect with WPS). Windows 7 64.

  Any help is appreciated!

  Hello NRHII,

  Welcome to the HP Forums!

  I understand that you are unable to connect the Officejet 8600 via a wireless connection. I will do my best to help you! I would recommend power cycling the router, the printer and the computer:

  (1) turn off your printer
  (2) unplug the power cord at the back of the router
  (3) restart your computer
  (4) wait less than 60 seconds, reconnect the power cord to the router
  (5) turn the printer, wait for the computer to turn on

  The wireless light blinking on your printer? If so, please reconnect the wireless on your printer using the Wireless Setup Wizard: (this information is declared here.)

  1. On the touch screen of the printer, press the right arrow key ( ) to display the second navigation screen.
  2. Tap the Installer icon ( ).
  3. Tap network , tap the wireless configuration wizard , and then press continue . The printer looking for available networks.
  4. Tap the name of your network and then press OK .
  5. If you are prompted, enter the password for the network, and then press OK . The printer connects to the network.

• HP Officejet Pro 8600 e-all-in-one printer - N911a (cannot control the size of the item being analyzed).

  Hi all

  HP Officejet Pro 8600 e-all-in-one printer-N911a, XP operating system. It's all new today and I'm very aware of this new stuff. (I'm older)

  My old Scanner from HP (HP Scanjet G 4010) let me resize my photos or obituaries that I put in a genealogy program. When you try to analyze recent articles in my program, in that I have a small image to the left of the page with the rest of a page 8 x 11 white.

  Is it possible to implement on this 8600 or am I missing something?  Any help or ideas appreciated.

  Thank you

  Glen

  Hi oorwill44,

  Welcome to the Forums of HP Support! I understand that you are not able to control the size of the scan, you make your HP Officejet Pro 8600. How did you install the software for your computer that is running Windows XP? How do you scan, you scan the front of the printer, or you use the HP software on the computer?

  Please take a look here: how Scan: Windows XP

  I hope this helps, let me know if you have any questions.

  Thank you

• OfficeJet Pro 8610: Need a feature to print overview of 8600 Officejet series

  Our library network environment is a challenge. I would like to plug into our ethernet with a cat5e cable network and be a part of our network printer, but I have to be able to print wirelessly from two Windows laptops. Unfortunately, our wi - fi library through the network of the city that is otherwise not available to us. When I plug the cable of the respectable wireless ethernet becomes unavailable.

  For now, I am attaching the printer with a USB cable to a desktop computer and I got the printer shared with another office.  But how do I print wireless to the printer for computers laptops windows?  Is the printer must be connected to a wireless router to print wireless? And can I order wireless printing and always plug into an ethernet network? Because I prefer not having to share the computer to another computer on the network for printing.

  Hello

  I'm afraid that the connection of the printer for cable networks and wireless at the same time can be made, the printer can be connected to a unique network, once connected an Ethernet wireless capability cable does not connect to a wireless network.

  However, you may be able to use wireless Direct, which can be used same onnce the printer is connected to a LAN.

  For that, you'll need spend your PC from the network wireless network printer in order to print...

  To access the internet, you'll need for the PC back to your wireless router:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8610-e-all-in-one-printer/5367603/model/5367606/document/c04090221

  Hope that help, it is more you could have for these needs...

  Shlomi

• OfficeJet Pro 8500 Wireless all-in-One Printer - A909g User guides

  Can you send a fax from a PC to an Officejet Pro 8500 Wireless all-in-One printer when connected wireless?

  Hello dhe8011,

  Welcome to the HP Forums!

  I understand that you would like to know if you can send faxes from your computer. Yes, you are able to perform this function, but must be in place. What is your operating system on your computer? Click here to read: Windows.

  Please follow this entire document from HP on the sending of a Fax from your PC (Windows 7 or Windows Vista).

  Let me know if this document solved your problem or not.

  Impatience on your part.

• OfficeJet Pro 8615: Factory Reset taking ages

  I bought the HP Officejet Pro 8615 and accidentally locked a few features via EWS. Now when I try to reset to the factory settings it takes forever? Is there a problem with my printer?

  Hi @ZX2,

  Thank you for visiting the Forums from the HP Support! I see that you have changed some security settings in the built-in Web server for your HP Officejet Pro 8615 and now when you try to reset factory default it takes a long time.

  Were you able to unlock functionality in SAP you had previously locked?

  You are able to restore the default settings, what is happening?

  I went ahead and sent you a private message to your Inbox on the Forums. Please go to your userpage to the right of your username, you will see your Inbox.

  Thank you

• HP Officejet Pro 8620: iPad connects to the printer

  My iPad 2 Air do not print to my HP Officejet Pro 8620 although my iPhone 6 prints very well so I don't know the connection Internet is good and the printer works

  Hello

  He recently lost connection or is this the first time you tried?
  
  Try to restart your iPad look - it's a simple solution that sometimes allows to restore the connection to the printer.
  
  Other things to check would be that there has been no recent changes to the wifi password.