On a sweet victory 8 Pro 64 bit install - Muse won't install, but all other CS6 installed perfectly...

Exit code: 7

Please see the faults and warnings below for troubleshooting. For example, ERROR: DW050... WARNING: DW066...

-------------------------------------- Summary --------------------------------------

-0 fatal Error (s), 1 Error (s), 2 warning (s)

WARNING: DW066: OS requirements not met for {9E0AF030-AC6B-11E0-8837-00215AEA26C9} the Package redistributable Microsoft Visual C++ 2010 (x 86) 10.0.40219.1

WARNING: DW066: OS requirements not met for {9A554C9D-E12D-4205-8101-9F4337CD5673} Adobe Muse 2.0.0.0

ERROR: DW050: the following payload errors were found during the installation:

ERROR: DW050:-Adobe Muse: installation failed

-------------------------------------------------------------------------------------

ESpeakers,

We tried the precise scenario even on multiple machines running Windows 8 (x 64) but we did not risk this error. Can you please do the following to help us diagnose the problem on your system Windows 8:

  • Launch the Windows Task Manager, and then click the button "show processes from all users".
  • Ensure the that no invisible process known as PDApp.exe. If found, kill him.
  • Please place an empty file named asu.trace in the folder folder
  • Launch Adobe Application Manager and launch the installation of Muse. Wait for the failure.
  • Verify the existence of the following files, the zip and attach them in a private message (PM) to me. When you send me a PM, the site will let you download an attachment.
  1. %Temp%\PDApp.log
  2. %Temp%\AdobeDownload\DLM.log
  3. %Temp%\AdobeDownload\DLM_Native.log

Kind regards

Amit

Tags: Adobe

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