More recent Photosmart 6520, not printing cyan

Print stuff now that should be primarily blue & green - outgoing blue gray and stuff that has to be green is dark red. Ran: Tools > Print Quality Report - turned out to be just as it should. Tested another print to... same issues with grey/red instead of blue/green. Ran: Tools > cleaning print head - this second "Print quality diagnostic" printed even better than the first test. But same problem persists with the printing of the original file.

Please help?

S

I found some additional info - it is not the printer, this is the files I tried to print in PDF Viewer that I used!

1. the records were not print correctly from Apple previewed, but printed fine via Adobe Reader.

2. I was able to print other PDF files in color at Apple Preview, but not this particular batch of files designed (letterhead, envelopes, business cards, etc.).

Thus, a). There is a problem with the batch of files, in conjunction with b). using Apple Preview to view & print these files. Strangest thing I've ever seen. :-/  But at least it isn't a problem with my printer. Thanks for the follow-up, Ciara.

Tags: HP Printers

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