HP Photosmart C4780 let me clean print heads

I have already contacted HP support and they help me because my warranty expired, instead, they tried to sell me a new printer. Yes, good... It was free, I do not. However, my problem started about two weeks ago. I noticed my lighter colors (i.e. violet, green... etc) were dragged horizontally and I did not quite understand why. I advanced and went into the HP utility and tried to "clean the print heads" and he told me that he cannot complete this process and contact HP support. Instead, I replaced the color and black ink cartridges and tried to print again, still, nothing works. I tried the "clean printhead" option after the doing, and once, he said the process has failed and to contact HP support.

Seeing how the conversation from HP support went up peachy, I thought that to enter a forum to ask for help. This printer comes for free with my Macbook and I'm sure a lot of people have this printer as well. Maybe can someone help? I would be very happy. I rely on this printer very often to print clear images for my craft. It prints very clear images and I was really pleased with her despite his tantrums spurratic Pépin. I'd be very happy with the help I can get or notice, otherwise, I guess I'll just get a new .

Thank you kindly,

Tina

OK, I'm going to assume that you have the HP software incorrectly installed from the CD supplied with the printer was not intended to 10.6.

We will uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall< this="" is="" the="" scrubber="" option,="" there="" is="" no="" button="" labeled="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Download and install this: http://support.apple.com/kb/DL907

Now reset the printing system:

-Sys Prefs, Print & Fax
-Right (control) click inside the box that lists your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!

Finally, download and install the latest version of the software for your printer from here: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-70896-3&cc=us&dlc=en&lc=en&os=219&product=3794615&sw_lang=

Tags: HP Printers

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