Photosmart C310 wireless problems

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• HP Photosmart C4580 Wireless problem - Snow Leopard

  Hello

  My HP Photosmart C4580 has worked for wireless (albeit a bit slowly) until I made 2 changes:

  (a) I changed my router SSID (network name) and password

  (b) I have upgraded from Leopard to Snow Leopard

  At first I tried to use the HP configuration utility to reconfigure the network my printer wireless.  It doesn't not work - he told me that my printer to be connected via USB, while he was already.  I tried different things and ended up reset wireless to the printer (using the printer menu).

  Then, in the HP that I read that HP utilities do not work with Snow Leopard help files.  But the instructions for wireless network with my snow leopard printer did not work.  I could install my printer via USB (and downloaded driver), but it does not appear on the list without wire.  I couldn't find a way to configure wireless with USB connection, as I already had when I initially set up my printer with Leopard.

  Video instructions to set up wireless for Mac (http://h30434.www3.hp.com/psg/board/message?board.id=Macintosh&thread.id=231) seemed promising, because it would finally give me a chance to give my printer on my network information.  Wireless Network Test report gives the network name (SSID hpsetup) (since I have reset the settings), that I found promising, although only under IP address, he said 'not applicable' (and obviously fails it test under 'Network name found' failed-it).  However, my macbook can't take any hpsetup network and on the network Page Configuration I printed the network status is 'offline', Active connection Type is None, URL is 0.0.0.0.  Apparently my printer cannot connect to this network hpsetup.

  I have spent a few days on this and I am completely at a loss to know what to do.  Can someone please advise?  Thank you very much.

  OK, we can solve the problem.

  First you uninstall the 10.5 HP software before installing 10.6?  If this isn't the case, we might as well do it now.

  Go to Applications/Hewlett Packard / click Uninstall HP
  Click on continue
  Highlight your device in the left pane
  Hold down the Ctrl and Opt, as well as Apple and click on uninstall
  There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled, this is why we do not run this thing all the time)
  Click on continue
  Let the cleaner it is.

  Then, remove the printer in System Preferences, Print & Fax.

  After that, go to hp.com and download the 10.6 complete package

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=OJ-74785-1&LC=en&DLC=en&cc=us&lang=en&OS=219&product=3418707

  Having attached to the C4580 usb cable and select Wireless when you can.  Follow the rest by.

  I noticed problems where people have "special" characters in their password wireless.  If it fails, and you have no alphabetic characters or digital, you will need to go through the process of hpsetup ad hoc, as detailed in the video you mentioned.

• C7280 all in the a photosmart printer wireless problem

  Photosmart c7280 All in One

  Windows 7 64 b

  Unable to connect to the modem

  no change

  This photosmart c7280 all-in-one is no spring chicken, and there were no problems so far. It is connected to 2 laptops via a Qwest wireless modem. After that be able to connect to the printer for a week or two the ability to access the printer has disappeared... printer shows offline. To resolve this problem, I had to redo the SSID and WEP information and it would be upward. Today when this 'fix' again once he could not find the modem even if I am connected to my office at the top of the page and online. I had unplugged the modem and brought up in power go online without a problem, I so I stop the 7280 and restarted, is returned to Setup Wizard wireless, put in the news and hit OK... it has started the search for the modem then hooked! Unable to do anything, power button did not work, had to pull the plug to get it to turn off. Back on and everything but the wireless worked, did this x 4 with the same result. Is there a separate card to control the wireless function? It is replaceable and it sounds like the likely cause of the problem?

  Thank you, Bob

  Looks like the wireless card has failed.  Print a network Test Wireless in the network menu on the front of the printer.

  If she does not, reset the printer by turning it off, keeping the # 6 keys while a few seconds after turning it on.

  If the radio is toast, it can be practically replaced.

• Photosmart C4580 wireless problem

  This all-in-one is not responding when he slowed down after a few hours without exploitation. The only way to bring back to life is in power it cycle. I tried the reset default, static and same ip address assignment to disable security on my network. Still the same problem. The only solution provided by HP support must it off when it is not in use. I think that's not a real solution for me. I really regret buying HP printer. If anyone can help it would really appreciate.

  Photosmart 44xx series

  Photosmart series 45xx

• Photosmart c309a wireless problem

  I had my printer for 14 months and am not eligible using HP.  It had been printing fine on the wireless of my modem to ATT uverse.  All of a sudden it won't print and says printer offline or disconnected.  When I do the diagnosis, it is said the wireless radio is not on.  Blue light for the wireless on the control panel is on.  My wireless network otherwise works fine and the computers are also very good.  This problem can be corrected?

  Martin

  I'm sorry, but your wireless radio is dead. You can connect it to your router with an Ethernet cable and get the same functionality that the wireless or use it on USB. Otherwise, its time for a new printer.

• Photosmart C4795 wireless problem

  Hi, I tried to configure connect wirelessly with my mac (OS 10.5.8) but I can't seem to access it.  When I search the online ip address I can pull up all the information from the printer, but when you try to add the preferences--> printers/fax system there is no recognized printers available.  When trying to set up by the disk, that I am unable to connect wirelessly via usb - all I get is an error saying that my mac has no access on the network even if it does.  The printer wireless network test report, there is no problem found.

  I can add the printer directly by the option ip address when adding new printers through the system preferences, but the only thing that printed successfully is through the hp utility test page - whenever I try to print other documents it stalls and loses the connection to the printer.  I don't know if I added it by intellectual property through system pref properly because of this.  Everything works fine from my pc.  Thanks for any help you can provide.

  If it prints very well from your PC, then I will assume that it is connected to your network OK.  We'll take on the Mac:

  First thing to try would be to reset the printing system:

  -Sys Prefs, Print & Fax
  -Right (control) click inside the box that lists your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

  If she is not there, restart your router and look again.

  Also, tell me about your network - router brand/model, type of encryption (WEP, WPA, etc.) and ISP type (DSL, cable, etc.).

• Photosmart C4580 wireless problems after installing Snow Leopard

  Hello

  I recently installed the new Snow Leopard on my macbook to see I have printer problems.  I tried to uninstall the HP printer and reinstall.  I can print if I connect with my USB, but I can't make it work wireless.  When I try to print wireless, printing opens and tries to print.  Then I get an error message saying that my printer is offline.  How can I make 'online '.  This error message disappears when I plug in the USB cable.

  I would really like my printer works as well as it did before Snow Leopard.  Maybe that's not possible, but I would at least the option of wireless printing.  I've been waiting with the help of HP for 20 min. twice and finally abandoned.  Any help anyone could give me would be greatly appreciated.

  Thank you very much.

  LSteph

  Isteph: The main reason for you trouble is that you send the job thanks to a USB print queue configured. Each queue on a Mac is specific to a single connection method. Printer offline is the Mac error, which means the cable is not connected (of course it wouldn't be).

  To fix this: open your menu Apple - system preferences - Print & Fax. Use the 'negative' at the bottom of the column to remove from the queue for this device. Click on the "plus" sign to search a new queue. You want to add a queue of bonjour for wireless connections. If a queue of Hello is not displayed then PrintDocs instructions above may help you to re-associate the printer to the network.

• Problem Unsolovable on photosmart c310

  Hello yesterday I have buyed a photosmart c310, I installed and connected to my wireless network.
  It was found on my laptop and it worked for print in my wifi network.

  The problem is that I can't make it work with eprint and apps, because I'm getting no instructional message printed when I touch the print report button functions eprint. He said just that can take a long time. The printer has been all night and not print. I contacted my service number of hp and they my slender gived all ports that must be open, so I have configrued my router and firewall, but still nothing, I followed the guides here I. The forum to reset Web services and network settings, and I also tried to put my printer outside my routers Firewall service, but still nothing.

  So I wounder what I do, any ideas?

  I can get with a few uppdates, I installed you last firmeware on my router to see if it is updated, and I am in contact with hp servers, because when I turn on web services I get the address of [email protected] for my printer

  so the only problem is that I do not understand any instructions page printed hp eprint service...

  so, what should I do?

  Now the problem is solved!

  Waas solution I needed to reset my router, so I know how to open ports that ned to be opened and a new wireless network. works like a charm

• HP Photosmart C310: HP Photosmart wireless Printer C310 - says offline but works on other devices on the network

  One of my laptops - HP envy, does not work with the printer. Message says that the printer is offline. However, it is turned on and works with the iphone 6s and another laptop. Works perfectly so far - it's something new. Have not changed OS or whatever be done differently that I know and I am the only user on this laptop. Help, please!

  Have also checked for new drivers using the HP tool scan - but there is no apparently

  Hello @lynnegibband welcome to the Forums of HP! I'd love to help you print on your printer Photosmart c310 from your laptop Envy. I understand that even if the laptop indicates that the printer is offline, your iPhone and the laptop of another can still print to it. Please use the following to fix the problem and let me know the result of your efforts: HP printers - printer (Windows 8) "offline" Status Message.

  If this document helps you solve the problem, please click Accept button Solution below to report your post as solved. If you need help, please don't forget to let me know and I will gladly make all that I can to help.

  Thank you.

• Scanning Photosmart C310 problem

  On my photosmart C310, I can scan from the control panel of the printer, but if I use the analysis of solution center it fails. I can't change the settings in the solution Center. I completely uninstalled and reinstalled the software with no change in results. The HP Scanning window opens in a small window and cannot be resized. He runs the scan process, and then another window opens indicating that a software error has occurred.

  It contains the extended next error message: 4, [(3,42,0)]

  I have windows 7 64-bit home installed on my PC.

  Recently, the only thing to do is uninstall/reinstalling the HP software.

  You see the behavior that is described at the opening of Scan?

  Check the DPI of the computer settings, the HP software supports 100% DPI only:

  1. Right-click on an empty area of your desktop and click on the Screen Resolution.
  2. Click on the link to make text and other more or less important .
  3. In the left pane, click set custom text (PPP) size .
  4. To the right of the scale to this percentage of normal size, click the drop-down list arrow and select 100%.
  5. Reboot your PC and try to scan from the HP software

  Please let me know of any changes,

  Shlomi

• HP Photosmart Premium: Wireless printing

  Photosmart Premium Wireless with Windows 8.1

  Recently, when you want to print from attachment of email for example, I have to save the document, and then go to the list of documents computor, choose the document and print it.

  Why is there no direct printing of the attachment?  He was originally.

  Hi Diane235,

  Thank you for answering my questions!

  The problem could certainly be with Google Chrome, I've seen that happen before.

  I would try to print from other programs to check. Again, please try to print something just to see if the printer prints Notepad or Internet Explorer. If so, then we will know with certainty whether or not the problem is with Google Chrome.

  I hope hear from you soon!

• Re: Don't feed the Photosmart C310 paper

  I followed all the instructions, unplugged and repluged, tried to clean the rolls twice with water and a soft cloth, printed from the printer and, replaced all the ink cartridges and clean this area.  Tried different paper, but I'm at halfway through the paper that I had used before.  Paper is not damaged.

  I saw where you gave someone else a factory reset.  Could help you me please?

  Hi @PatriciaSW,

  I can help you with your request to reset. I've moved your post from its original location, but see you tried everything suggested by DocCottle here: Photosmart C310 paper not feeding.

  I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Reset the printer: what you need to know

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  

• Uninstall Photosmart C310

  Photosmart C310 running 64 bit Windows 7 64 bit upgrade Windows 8 Pro.

  After the upgrade to Windows 8, the C310 has no function. You are looking for a solution I went to HP to see there was the software for Windows 8. Win 8 software has been downloaded and executed to see there was no "uninstall the Win 7 software installation. When you use the installation of "Uninstall" (Control Panel-> Add and remove programs) to win 8, I encounter errors that left me with a half installed, printer half uninstalled and mistakes now and register the software.

  Registry errors have been resolved, the printer prints, but I have no "HP Solution Center", analysis and the list of programs under 'Control Panel' ;-> "Add and remove" these emissions does not show the printing software.

  Y at - it a uninstall tool or a way to remove all the HP C310 software without creating a new registry errors?

  Thanks for the suggestions. Unfortunately, with Windows 8, there is no button 'start '. I was able to remove all the temporary files, but the problem remains: if I re-installed, there is an uninstall option, after the installation has failed, but it would go belly up to 58%, leaving the HP Photo and Updater options.

  In desparation, I called and paid HP for some explanation and assistance. Installation, with their help, got the network configuration, find the printer, said it finished but when you are finished, the attempt to set up the HP Solution Center "went belly upward with the message" Installation did not complete. Unplug the cable from the UCB (does not exist on a C310) and run the Setup again.

  This removed my support to his supervisor. The net result is "Solution Center is supported by Windows 8 intermittently and may or may not, be rewritten to support Windows 8'.

  In the meantime, I can print but have no scan function.

  In any way, thanks for the reply and suggestions.

• Photosmart C4380 - wireless connection stops my wi fi connection

  Hello

  I have a problem with my Photosmart C4380 wireless. In recent weeks, I have a new router from fi wi for internet connection. The problem starts if I want to print a document: if I connect to the printer my Internet stops. In addition, if the document to print is a picture it is all purple but I don't know if it's a question of color or if it is because the problem of connection. When I put the memory card directly into the printer, I could see a picture printed even if had still some purple color in it.

  Anyway, my first problem to resolve is the connection problem. How can I make two connections (PC to the printer) and PC to the router work together?

  -Operating system: Vista Edition Home Premium - Service pack 2

  -Wireless (PC to the printer) and PC to the router

  -Do not get the error message. Just to lose internet connection

  I hope you can help me because I don't really know what to do.

  Thank you in advance,

  Good bye

  Fabio

  You said you have a connection Printer to PC and PC to Router. That is not how this printer should be connected. There are two types of home network connectivity No.1 Wired network is ethernet cable from printer to router. You should also have an ethernet connection from the router to the pc. In this type of connection the router is called the access point which enables communication wireless from a wireless capable device like a Laptop. The printer is now on a wired network No.2 Then there is purely wireless - no wires involved. By the way, a USB connection is not a wired connection. USB is independant and has nothing to do with home networking. As far as I know, this printer uses a usb cable for wireless installation only. While installing the printer select wireless and continue. The printer will not be found, click continue and you should be prompted to temporarily connect a USB cable. When device discovery is complete you will be prompted to remove the USB cable. Then the installation will test the wireless connection and that should complete the installation. I would suggest a complete uninstall using level 3 uninstall found on cd or download files Util\CCC\uninstall L_3, Do Not use L_4. This doc c01122127 found at HP.com has a video showing screen shots during the install process I have described above.
  

  Good Luck
  

• Photosmart 6520: Wireless does not work for HP Photosmart 6520 on 5G, but works on 2.4

  my all-in-one photosmart 6520 connects wireless network 2.4, but does not recognize nor can I manually get to recognize the 5 G wireless. I have 2.4 to print. This printer not 5 G is compatible? or is there a way to force it to recognize and work with 5G?

  The Photosmart 6520 wireless works on 2.4 GHz channels, it does not support 5 GHz. If your router supports both it should be possible to set up to allow communication between the computer on the 5 GHz access point and the printer on the 2.4 GHz band.