Scanning Photosmart C310 problem

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• Scanning Photosmart 7510 problem

  My Photosmart 7510 worked fine for six months or so I've owned it. Recently however, my laptop stopped recognizing the 7510 scanner, although the impression was very good. After having tried in vain a few things, I deleted all the driver from HP and other software and it reinstalled from the CD, but the problem persisted. I worked through the guide installation failure MSI 1603 HP, including downloading of new versions of drivers and other software, and everything has worked fine until it is returned to normal startup in msconfig and restarted the laptop, how the scanner is not found again.

  I run Windows 7 and connect with the wireless printer.

  I guess that something in the startup is interfering with the communication scanner, resulting perhaps an update from Microsoft.

  Any help would be appreciated.

  Welcome to the Forums of HP Chris170,

  I see by your post that the scan has stopped working. To turn off the startup items, it started working again.
  I can help you with this problem.

  The cause would be a program that runs in the background.

  Try with the Antivirus Scanning software off to remove the cause.

  Then you can go into the msconfig for Startup tab and just activate a few elements at a time and try to scan the image. In this way, you can leave the problem not controlled. But your time will help.

  For my part, I turn off everything but my Antivirus software in the msconfig. Speeds up the computer also.

  If you need help, let me know.

  Good day!
  Thank you.

• Scanning Photosmart 7520 problems

  I just tried I scan a document to the printer. I get a message indicating it found no computer.  I can scan OK computer. Also, how I'd get an icon of the scanner showing on the bottom of my screen?

  Helen

  Helen

  I'm Home widgets. Two of them. I went to the HP installation wizard and highlights my printer connected wireless even if it is connected through the USB port. I went through the installation and at the end, click on the box for the widget. I had to do that both of my printers. Everhting now works!

  Thanks for your help.

• Scanning Photosmart B110a problem

  Hi, can anyone help please?

  The function of scan on my printer resulted in registered black when pages and then seen a preview on my Mac running 10.9. It's already happened and one of the error messages suggested one and then by reinstalling the program, what I did today. Unfortunately, I don't have the original disc and I can't find the software on the HP support pages. I followed the instructions on this site and can now print wireless but when I try to scan it does not find the software. As suggested, I installed all the apple and adobe updates. Could someone please provide a link to the drivers to reinstall the scan feature.

  Thank you

  Thanks much Herculean

  There, I had in the end. Your previous post led me to review alternative methods of scanning. I used the Mac image capture application and everything worked.

• Problem Unsolovable on photosmart c310

  Hello yesterday I have buyed a photosmart c310, I installed and connected to my wireless network.
  It was found on my laptop and it worked for print in my wifi network.

  The problem is that I can't make it work with eprint and apps, because I'm getting no instructional message printed when I touch the print report button functions eprint. He said just that can take a long time. The printer has been all night and not print. I contacted my service number of hp and they my slender gived all ports that must be open, so I have configrued my router and firewall, but still nothing, I followed the guides here I. The forum to reset Web services and network settings, and I also tried to put my printer outside my routers Firewall service, but still nothing.

  So I wounder what I do, any ideas?

  I can get with a few uppdates, I installed you last firmeware on my router to see if it is updated, and I am in contact with hp servers, because when I turn on web services I get the address of [email protected] for my printer

  so the only problem is that I do not understand any instructions page printed hp eprint service...

  so, what should I do?

  Now the problem is solved!

  Waas solution I needed to reset my router, so I know how to open ports that ned to be opened and a new wireless network. works like a charm

• Photosmart C310 wireless problems

  I have a HP Photosmart C310 and O2 Hotshot wifi device. Printer test report ot the network is connected and the printer has been installed on my Dell laptop. Printing works fine when I use a cable but the laptop cannot find the printer when I try wireless. When I brought the package in the store where I bought the printer, he tried connecting to the top through their wifi - who is with Eircom - and it worked then. But when we set up return to the Hotshot it wouldn't work again. This problem can be resolved, or the devices that I use are not suitable for wireless printing?

  Your Hotshot cannot allow communication from client to client.  Each customer probably only has direct access to the Internet, not to each other.

  Contact the manufacturer of Hotshot for more details.

• HP Photosmart C310: HP Photosmart wireless Printer C310 - says offline but works on other devices on the network

  One of my laptops - HP envy, does not work with the printer. Message says that the printer is offline. However, it is turned on and works with the iphone 6s and another laptop. Works perfectly so far - it's something new. Have not changed OS or whatever be done differently that I know and I am the only user on this laptop. Help, please!

  Have also checked for new drivers using the HP tool scan - but there is no apparently

  Hello @lynnegibband welcome to the Forums of HP! I'd love to help you print on your printer Photosmart c310 from your laptop Envy. I understand that even if the laptop indicates that the printer is offline, your iPhone and the laptop of another can still print to it. Please use the following to fix the problem and let me know the result of your efforts: HP printers - printer (Windows 8) "offline" Status Message.

  If this document helps you solve the problem, please click Accept button Solution below to report your post as solved. If you need help, please don't forget to let me know and I will gladly make all that I can to help.

  Thank you.

• Uninstall Photosmart C310

  Photosmart C310 running 64 bit Windows 7 64 bit upgrade Windows 8 Pro.

  After the upgrade to Windows 8, the C310 has no function. You are looking for a solution I went to HP to see there was the software for Windows 8. Win 8 software has been downloaded and executed to see there was no "uninstall the Win 7 software installation. When you use the installation of "Uninstall" (Control Panel-> Add and remove programs) to win 8, I encounter errors that left me with a half installed, printer half uninstalled and mistakes now and register the software.

  Registry errors have been resolved, the printer prints, but I have no "HP Solution Center", analysis and the list of programs under 'Control Panel' ;-> "Add and remove" these emissions does not show the printing software.

  Y at - it a uninstall tool or a way to remove all the HP C310 software without creating a new registry errors?

  Thanks for the suggestions. Unfortunately, with Windows 8, there is no button 'start '. I was able to remove all the temporary files, but the problem remains: if I re-installed, there is an uninstall option, after the installation has failed, but it would go belly up to 58%, leaving the HP Photo and Updater options.

  In desparation, I called and paid HP for some explanation and assistance. Installation, with their help, got the network configuration, find the printer, said it finished but when you are finished, the attempt to set up the HP Solution Center "went belly upward with the message" Installation did not complete. Unplug the cable from the UCB (does not exist on a C310) and run the Setup again.

  This removed my support to his supervisor. The net result is "Solution Center is supported by Windows 8 intermittently and may or may not, be rewritten to support Windows 8'.

  In the meantime, I can print but have no scan function.

  In any way, thanks for the reply and suggestions.

• Re: Don't feed the Photosmart C310 paper

  I followed all the instructions, unplugged and repluged, tried to clean the rolls twice with water and a soft cloth, printed from the printer and, replaced all the ink cartridges and clean this area.  Tried different paper, but I'm at halfway through the paper that I had used before.  Paper is not damaged.

  I saw where you gave someone else a factory reset.  Could help you me please?

  Hi @PatriciaSW,

  I can help you with your request to reset. I've moved your post from its original location, but see you tried everything suggested by DocCottle here: Photosmart C310 paper not feeding.

  I'll send you a PM (private Message), but before I do, please see the HP Privacy Statement.

  This privacy statement informs you of our privacy practices and the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is available on our homepage at the bottom of each web page of HP and HP.com.

  There are a growing number of messages in this forum and elsewhere in the internet with the steps to do a reset on different printers.  Reset to will sometimes fix problems, so resetting is not the issue.

  A few resets require you to enter key combinations to open special menus on your printer that you were supposed to never access.  These special menus are used by developers and staff support for debugging of problems, but they are not intended for inexperienced users and can have unexpected results.  A wrong button push and you might no longer have a printer, but rather an expensive paper weight.  On top of that, if you happen to the 'brick' the printer in this way, it is considered as customer induced damage and voids the warranty automatically. These resets are only intended to be distributed and used as a last resort and under the direct instruction of a representative of the HP technical support. They should not be made lightly!

  Reset the printer: what you need to know

  Please check the little envelope on the upper right of the forums page to check your Inbox of Forums.

  

• All-in-one Photosmart C310a: problem printing photosmart all-in-one C310a black ink

  Printer all-in-one Photosmart C310 just quit printing black ink cartridge.  I followed all the suggestions on help/support pages, including cleaning the contacts on the cartridge and print head (I do not soak the print head); making sure that nothing has been blocked; Unplug the printer for the moment came and reset; put in a new ink cartridge (the printer when it stopped printing in black, was still full of 1/3 to 1/2, according to the levels shown on the printer).

  It prints than a very altered, unreadable copy.

  I had this same problem about a year ago and find a solution on this web site, but cannot find anything about it now except for cleaning the heads, reset or to install a new cartridge.

  I tried to access this particular response from my old e-mail, but it is not related to whatever it is that has tackled the problem last year.  I desperately need this printer going again, please help.

  Thanks for CAhpUSER respondent

  I didn't really picture for help, but I will do my best to clarify what I can! This document 'Print head problem' or "Print head seems to be missing or corrupt" Message appears on the computer is some visuals that will make things clear with my explanation below!

  The part you are diving into the water is the ink nozzles. When the instructions say do not touch the ink nozzles, that means with the fingers/hands. It says to make sure that you use a fluffy towel/no paper to wipe the print head, so don't put fats from your contact with her skin. The electrical contacts are the part of the print faces head that looks like the back of the printer, just in some places grouped copper.

  I hope this helps clear things upwards a bit for you

• HP Photosmart C310 print black even with new cartridge

  HP Photosmart C310 cannot print black. Replace the cartridge and ran clean printhead multiple times. Still nothing. Print head alignment failed. Printer does not turn off with power button. Recycled/restarted by pulling out the plug, count to ten and reconnect it.

  Nothing changes except power button works again.

  The steps in this post can help.

• Scanning photosmart wireless 5520 problems

  Hello

  I have install the photosmart 5520 with the hp driver and software on my macbook. I install everything first as a usb printer, so I can print and scan too. But when I try to install it for use with Wi - Fi, I can print only! Preferences of prints, on the wireless, 5520 appears only printing options and not the scan tab too. I do the update, I try to uninstall and reinstall the impression and the hp software, but nothing. How can I solve this problem?

  Thank you!

  You can get into the router configuration? If so, please make sure that Hello (or mDNS) is enabled.  It is a general router configuration and will not be in the zone menus router wireless.

• HP Photosmart C6280: problem scanning using HP Photosmart C6280

  All of a sudden my all in one HP printer displays "No. Scan Options" and the HP Solution Center cannot find any HP product installed on my PC, although I am still able to print.

  I found the help section relevant on the Web site which shows the topic "no option on HP Photosmart C6280 scan using Vista" but if clicked, no documents appear, the only question asked was useful document? !!

  Hello @CovBoy,

  Welcome to the Forums of HP Support! I understand you can't scan with your HP Photosmart C6280. When you try a scan of your computer that is running the Windows Vista operating system, you get an error message "no scan options".

  I see that you were able to find the document for solving the problems, but it does not open for you. Try clicking on the link below and follow the steps listed, the same steps apply:

  Message "No Scan Options"

  You are now able to scan or you still get an error message? Let me know I'll watch for your reply.

  Thank you for being a part of the community of HP. If you want to say thanks for my effort to help, click on the "Thumbs up" to give me a "Bravo".

• Photosmart 7520: Photosmart 7520 Scan to Email problem

  Hello

  I have the same problem as almost all the other posts in this forum. I can perform all functions with my Photosmart HP 7520, print from my Mobile / Tablet / PC, Wi - Fi all the Apps front panel, connect to the printer via IP fixed, applications via ePrintCenter etc... Until recently, I could also do a "Scan to Email" but which has suddenly stopped working to fail "unable to connect to Web Services.  Confirm access to the Internet and try again. "I tried all the previous suggestions including cycling the power on my router then the printer, all with no success. As mentioned the only funtion not working is "Scan to Email". I understand there is a 'special reset process' that is sent by electronic mail private users with this specific problem. Could you please make this available.

  Thanks in advance...

  Hi Shoe59,

  I finally got the work of Scan-to-Email service.

  I ended up removing the "Web Services" - via the printer-> Web Services-> settings Menu-> remove Web Services. Immediately after I went through the same steps of menu and "enabled web services" again (I think that something has been downloaded to the printer) and a page is printed with an activation code where you need to connect to your account connection HP and basically setup your account to e-mail printer as again from scratch. that is, you get sent to you 4-digit Code, enter this in the menu of the printer to continue setting up your account. I have set up several Scan-to-email accounts and tested them all and they work now just like before. The only witch hunt, I couldn't use the same EMail address of the printer as the connection HP site said that my old Email address was already in use.

  I am convinced that there is a change in the backend (cloud side) which requires you to remove & reinstall web services to make it work again. Anyway give it a try if you haven't already and hope this works for you as well.

  See you soon

• scanning/copying on photosmart c4480 problem

  Hello, I see a few posts on the lines when scanning or copy but does not when you print. My all-in-one has the same problem with a page of A4 size in black for 2 inches. After reviewing the scanner/copier (sorry!) thingymajiggy moving the defective area looks different with no bar top unlike the part that works, that would cause and this part of the unit is easy and cost-effective to replace? Sorry for the vague language.

  I saw the impressions of the sample that you have uploaded.

  This cause by the lamp in the scanner.

  Please bring your printer to the nearest centre of Sevice HP/support service.