Photosmart premium 3-in-1: Incompatible print head

I recently changed the black cartridge on the 309 a. When I replaced the cartridge, an error message came "Incompatible print head printhead installed is not intended for this printer or is damaged"

I've never had a problem before. I went through the process of cleaning the printhead etc., resettled, but he still has the same message.

I've never had a problem before when you change an ink cartridge.

Ideas to solve this problem or do I just throw

Hi @Phil309a

Best regards, you should be able to buy a print online head shop part of HP...

https://parts.HP.com/hpparts/CountryChoice.aspx?mscssid=&CCODE=ZZ&lcode=ZZ

http://support.HP.com/us-en/document/c01794817

Tags: HP Printers

Similar Questions

  • C-309 g HP Photosmart Premium: Incompatible print head - new cartridges for C309g

    Cleaned all the contacts on the print head as shown on the HP website that I wasn't getting any 'black' to get out.  All other colors worked very well.  Noticed that there is a generation of black ink on the print head upward.   Put everything in.  It did the alignment, but he does not terminate.  I had a recording error to restart the printer.  This and now I have and incompatible print head message.  Open a new ink cartridge and I still get the same error.  In addition, all went out again and verified, and there was ink black build-up on the contacts on the print head again.  Any suggestions?  Ink cartridges HP isn't some off the mark.

    Try these Youtube videos.

    https://www.YouTube.com/results?search_query=C309g+PRINTHEAD

    Find out more if necessary.   If this does not work, your printer is toast.

  • Printhead for HP Photosmart Premium e-All-in-One Printer - C310b (CN503C)?

    Good afternoon.

    What number to order the print head for e-all-in-one printer, HP Photosmart Premium - C310b (CN503C)?

    Hello, I looked at the link, there are instructions of maintenance. I'm from Belarus, the problem you must order the HP print head, so I'm looking for his number. HP Photosmart Premium e-all-in-one printer - C310b serial number ST503-64001[personal information deleted]

  • The problems of security of the data during the recycling of a HP Photosmart Premium Fax all-in-One Printer - C309a?

    Given a document photocopied with a HP Photosmart Premium Fax all-in-one printer - C309a can be recovered later from the unit?

    I want to know if it is safe to recycle this unit, which was used to print, fax, scan, and copy documents that may have sensitive data. Some articles and videos on the net, it is clear that some photocopiers are vulnerable in this regard. I appreciate any assistance with this question - thanks!

    Hello

    Reset will erase everything. Please try: turn the power off, press and hold # and 6 while and for a few seconds after turning it on.

    Kind regards.

  • My HP Photosmart Premium is saying "preparing the printer can not be interrupted. Please wait... "What is happening?

    My HP Photosmart Premium is saying "preparing the printer can not be interrupted.  Please wait... "What is happening?

    http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-Photosmart-premium-error-message/TD-p/1470957

    HP support

    Edit:

    I know that maybe it's a little late to come and see this post was several months ago, but I had the same problem.

    I ended up turning off the machine and opening printer and check the ink cartridges (I had seen just to find the part number for a new cartridge).  I found that the blue cover which snaps into place on the ink cartridges was broken not closed completely.  This has caused the printer constantly tries to go into maintenance mode, but it could never align cartridges.  She also told me that there is a paper jam, even when there is no paper in the machine.  I even let the maintenance run all night without success.

    Once the cartridges have been broken in place and the blue cover has been fully guaranteed, the printer worked.

    above compositions of this thread:

    http://h30434.www3.HP.com/T5/eprint-print-apps-mobile/HP-OfficeJet-Pro-8500A-plus-printer-is-stuck-in-maintenance-mode/TD-p/1207907

  • HP Photosmart Premium - C309g and it stopped printing in black (but prints color)

    Hi my HP Photosmart Premium - C309g and it stopped printing in black (but prints color). I tried: -.

    1. print test page - empty outside the windows logo
    2. Turning the power on and the
    3. programs form printing.

    Both black cartridges are full.

    printer is 3 days on 1 year warranty!

    I'm not very technical, so easy solutions would be preferred.

    Thank you

    Try the solution in this thread to clean the printhead C309g.

  • HP Photosmart Premium Fax all-in-One Printer series - C309

    I am interested in buying the HP Photosmart Premium Fax all-in-One Printer series - C309.

    But I'm confused and apparently other people are also confused.

    For example, in the item number 360189568370 eBay, the seller wrote that the C309A "REPLACES PART NUMBER CC335A #ABA".

    However, in this eBay listing, the seller wrote "this auction INCLUDES HP C309A multifunction PHOTO PRINTER CC335A #ABA".

    I've seen similar confusion on other Internet sites.

    Is there a difference between the C309A and CC335A #ABA?

    Is the the latest version of the #ABA CC335A C309A?

    Should I buy directly from HP of course get the latest version of the Photosmart Premium Fax all-in - One Printer series - C309?

    The name "HP Photosmart Premium Fax all-in-One Printer series - C309" is the trade name for the printer, and CC335A is the product number/product code. Both refer to the same device. The description of this seller on Ebay is confusing. But I hope this helps.

    And just like AlmostThere said to have bought the printer from HP directly is the safest way to go.

  • Photosmart Premium 309 a won't print black

    My Photosmart Premium 309 a printer will not print black text. Just imagined colors.

    I tried new cartridges (twice - at great expense!) head cleaning, cleaning deep head, aligning the head and tried to soak the printhead in hot water several times now and then cleaning and deep cleaning again and then yet another new series of cartridges, still no black - not a pinch!

    Would it be a mistake to electrical connection with the contacts? Or is the print head itself a goner - seems such a simple plastic device, ok electronics in contacts can be more complex, but not much to go wrong.

    I don't think I have done something to damage the print head when the occurreed first problem, but with all the plug and put back and soaking in hot water (let dry naturally) I can't guarantee that it is not damaged because, although I was careful and everything seems ok.

    I am also puzzled as to where ink is going on because the black cartridges I used trying to solve this problem have certainly been empty but the ink is not reaching the paper - looks like the blooming thing could swim ink now but it seems pretty clean!

    Any advice welcome.

    Hi @StuartG48UK,

    Welcome to the Forums of HP Support! I read your post and see that the black is not printing. I want to help you.

  • Premium Photosmart CN503AA: Photosmart Premium C310a is no longer prints black

    My Photosmart Premium C310a printer print is darker.  The following information may be useful:

    • Product number: CN503A, model number C310a
    • Two PC printer: we're a Windows 8.1 operating system (64-bit) and the other is a Windows 7

    So far, I conducted the following remediation efforts:

    • Replace the ink cartridge
    • Used HP support assistance to try to clean the printer and align the printer.  Alignment failed.
    • Replace the print head with a refurbished HP printhead.  (This also includes cleaning the area specified in the replacement instructions).
    • The printer still does not print in black.
    • Tried to align the print head.  He failed.

    Any suggestions?  The printer is no longer guaranteed.

    Thank you!

    Hi there @Scott1453

    I hope you are well!

    I read on how your Photosmart C310a is no longer printing black, and you've tried several unsuccessful troubleshooting steps.

    My suggestion for you would be to try a print head soak. See this post for instructions. Please follow them with caution: Re of Solution accepted: black ink does not

    If still not print ink, call us to discuss your options for printing with HP!

    Please contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  • Photosmart eStation C510: I have a Photosmart eStation C510 series with a print head problemo

    Error message indicates that there is an unknown problem with the print head.  When I went to the customer support told me that this model is no longer one of HP services

    Welcome to the community @mickster71 HP

    I wanted to reach out to the issue you are having with the print head on your printer Photosmart C510. See the link below to see if these measures can help the issue. If this isn't the case, then looking at needing a new printer. You can call the phone support to see what are your activities in the options if this happens.

    'Ink system failure' or "0 x... "Error code is displayed

    Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

    Contact HP:
    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on: contact HP options - click Get phone number
    File number and phone number appear

  • OfficeJet Pro 6230: Error Message: incompatible print heads

    The printer is not even a month and has worked perfectly, until last week when he simply stopped Mid-print page. There are no jams, no flashing lights, it just stopped printing. I turned it and turn it back on and that's when the ink lights began flashing. First there was black ink, which I changed with a new cartridge (even though I know that the configuration it was not empty). Then each colored ink lights began flashing. I replaced all four cartridges with the new HP ink and the Scan doctor says that the print heads are alternately missing, damaged or incompatible. The message passes whenever I check. I am at a loss and impossible even to contact someone to get this repaired thing (because it is still under warranty).

    None of the troubleshooting techniques worked. I had all the tried before they have been suggested, so I ended up contact HP and receiving a replacement printer. We'll see how it goes.

  • Photosmart Premium c309g-m does not print in color

    My Photosmart Premium c309g-m stopped printing in color, it only prints black. Both of my computers - laptop with Windows 7 and office with Windows XP.  The ink cartridges are all relatively new and have a lot of ink.  It started yesterday and there is no update for the computer or the priinter since the last time that I printed and got the color.  What should I do?

    Hello Stephsails,

    I recommend troubleshooting using the following article:

    http://support.HP.com/us-en/document/c01787835

  • HP Photosmart Premium C309 wireless, can't print emails, but all the rest print on HP laptop

    I can print anything on my HP laptop, but I can't print emails from my wireless HP Photosmart Premium C309. What could be the cause?

    OK, the printer is connected to your router fine, so the problem is probably in your PC.

    I recommend you to uninstall the HP software (with uninstalling HP), reboot, then download the latest version of the software for your printer from the "Support & drivers" link at the top of this page.

  • Photosmart Premium C309-g software thinks printer is already installed

    Since I installed Windows 8.1 scan my Photosmart Premium C309 printer would not work.  I deleted the printer and associated software.  When I try to reinstall the printer (from the original disk or downloaded files), the last installation screen.  The software considers that the printer is already installed.

    Hello @RGHolt ,

    Welcome to the Forums!

    I understand that you are having problems with the installation of your printer from the upgrade to Windows 8.1. Here's what I suggest:

    HP Officejet software and driver removal utility    (Run level 3 Uninstall to remove all the files)

    Reinstall the printer using the printer HP install wizard for Windows

    Let me know how it goes, hope it helps!

    Kind regards

  • Why my Kindle fire can not find my HP Photosmart Premium Fax all-in-one printer - C309a with ePrint.

    I downloaded the HP ePrint onto my Kindle Fire (first generation).  The app has been obtained from the Amazon AppStore I looked printer apps for Kindle Fire.  I use the HP ePrint with my iPhone4 and iPad 2 and can print from both of them with her.  Kindle fire can't find the printer on my network wireless using ePrint.  I wonder why this happens when two other mobile devices are easily.  Can someone tell me what I could do in order to access the printer all-in-one HP Photosmart Premium Fax - C309a on Kindle fire?

    I set up the connection on the HP printer wireless and was able to print from my Kindle on it.  However, my iPhone and iPad will be printed on the HP printer via wireless connection.

    I reconnected my USB cable at the airport, but left the WiFi of the HP printer and now I can print from the iPad and iPhone / Kindle.  My Inspiron 1525 PC and my PowerBookG4 can print on the HP printer using WiFi or via the USB connection.

Maybe you are looking for