Photosmart premium c310: c310

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• Photosmart Premium C310: Photosmart Premium C310 impression in Yosemite

  OS: mid 2012 Macbook Pro retina, Mac OSX Yosemite, fully 10.10.2,"limited up software date / patches

  Printer: Photosmart Premium C310

  Connection type: Wireless (IP via DHCP)

  The printer started to play up. Symptoms: when I try and print on it from my Macbook Pro, it causes the printer restart. The documents are not particularly complicated. Sometimes I can print a text document a simple word, but most of the time, she causes the printer to break off and restart. He the NAGs tell me the printer stop me properly!

  However, if I try to print the same documents from my iPhone 5 w / iOS8, then all documents work fine. I also tried of 10.9.5 iMac and it print flawlessly.

  It seems to be specific to Yosemite OSX on the laptop that is causing the problem.

  I tried:

  * Wireless reset on printer

  * Full factory reset printer

  * Add & delete printers on laptop printer

  Hello @weirdbeardmt,

  Welcome to the Forums of HP Support!

  I understand that you experience problems printing from your computer Mac OS X 10.10 to your HP Photosmart Premium e-all-in-one printer C310. I would like to help you to solve this problem today. I also want to thank you for all the details that the you have included in your original post. Based on this information, I agree with you that this problem is caused by the computer Mac OS X 10.10. Can I please you follow the steps below.

  Step 1: Resetting the printing system:

  To begin, I will have you reset the printing system on your Mac because it is important that we have a pleasure to work with for troubleshooting clean slate. Please click herefor instructions on how to perform the reset. When the site opens, follow the steps under"Reset printing in OS X Lion system." This Reset deletes each printer on your Mac. However, it does not uninstall printers. Therefore, if use you other printers on the Mac, once the reset is complete simply make sure printers are attached via a USB cable or connected network and (+) add hide them po do add not your HP Photosmart back in right now.

  Once the reset is complete, proceed to the next step.

  Step 2: Uninstall the drivers and software:

  Please click here to find out how to properly uninstall your printer. Once the site opens select the drop-down menu 'Mac OS X v10.6, OS X v10.7, OS X v10.8 and OS X v10.9' because they are the same for Mac OS X 10.10 and follow the steps under the second method to complete uninstallation.

  Once the uninstall is complete, please continue on.

  Step 3: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 4: Manually load the driver:

  Please click here to download and install the package v3.0 HP printer drivers on your Apple computer your HP Photosmart without a downloadable driver for Mac OS X 10.10 because of the age of the printer manually.

  Step 5: Check the Apple updates: 

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 6: Add the printer:

  1. click on the menu of Apple , then Preferences System.

  2. click print and scanand check if the name of your printer appears in the printer list.

  3. If your printer is already listed, remove and re-add the printer to check the communication with the Mac. Click on the name of your printer, click the minus sign (), and then delete the printer

  4. click on the plus sign (), click Add a printer or a Scanner, click the name of your printer

  5. click on the area of use or with the help of Print and then select the name of your printer on the shortcut menu. Make sure you have the driver HP Photosmart selected and not the AirPrint.

  

  6. click Add to add the printer to the list.

  -Source

  Once the printer has been added in, please test your machine to check that everything is working properly now.

  Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

• Photosmart Premium C310: Stopped C310 Photosmart Premium connection

  My HP Photosmart Prem C310 is connected to my wireless very well and has print from my Mac desktop very well until last week. The wireless is fine, that the computer and the printer are on the same netwrok wireless according to the netwrok test report.

  To try to reconnect to the printer, I deleted the system printers and scanners preferences screen. Now, when I try to add the printer, it does not appear in the list under default. I tried also added using the IP address on the wireless network Test report, but get only the message that the computer is "impossible to test the printer on the network" and "cannot connect because of an error."

  I tried to stop the printer and the computer, but nothing works. I am at a loss and extremely frustrated.

  Hi @jsd75,

  Welcome to the HP Forums!

  I understand that you can not connect your HP Photosmart Premium c310 to your Mac. I'm happy to help you!

  To check the printer hardware is functional, you are able to print a test page, without using the computer? Video: printing a Test Page.

  In the meantime, try the steps in this guide, "printer offline" or "printer not responding" Message (OS X).

  If this, or one of the posts on this thread, helped you to solve the problem, please click 'Accept as Solution' said post. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

  Hope this guide helps and have a nice day!

• PhotoSmart Premium C310: Premium C310 printer Error Message

  PhotoSmart Premium C310

  New ink, etc.

  Printer error message: 0XC19A0041

  -What does this mean for the future of this printer?  Is dead, or can it be restored?

  Help!

  Gail50

  Hi, my advice would be a new printer.

  8lives

• HP Photosmart Premium C310 series will not power

  Printer hp photosmart premium C310 went offline and will not print. Usiing Window 7 64-bit OS. Had no problems until I tried to print the other day and a message came saying printer has been disconnected. I tried printer, computer and router wireless off. And reinstalling the printer software. Now when I try to activate the printer back on it's stuck at the 'initializing' on the printer screen. This process has removed the printer from my computer and now since the printer will feed properly, I can't reinstall it. Help, please. I need my printer ASAP for my college courses.

  With the current of the printer, unplug the power cord from the wall outlet.  Wait 10 minutes and plug it back and check.

• Photosmart Premium c310 will not print from the photo tray. Market power does not work.

  HP Photosmart Premium c310 refuses to print from the photo tray.  I use an iMac.  I shot tray in and out, nothing.  I stoked market, nothing.  Whenever I try to print a photo, it pulls the main tray.  He doesn't even try to pull the photo tray.  And I select in the settings of Photo paper in the photo tray.  Oh, and I have never tried to print before photos.  This is my first time and it won't work.  Printing regular documents from the main tray works fine.   Can someone please help?

  Are you printing from iPhoto?  If so (and this may apply to other applications), you must specify the format and print size.  Make it look like this:

  

• Problems with HP Photosmart Premium C310 disconnect

  All-in-one printer, HP Photosmart Premium C310 will sometimes go offline, by himself.  I can't answer by touching the screen or turn the printer on or off.  The only way I can get the printer to the top is by unplugging and plugging in.

  I understand 'black' when not in use, but I don't understand power 'revive' the printer again by touching the screen.  It becomes annoying when I try to print something and get the error "printer offline".  Please tell me if there is a solution to this problem.

  It seems as if the only thing I can do is to unplug the printer from the back and plug it in again.  Thanks for your help.

• MacBook Pro OS 10.8 retina no DVD drive, how to load drivers for HP PhotoSmart Premium C310 please

  MacBook Pro OS 10.8 retina no DVD drive, how to load drivers for HP PhotoSmart Premium C310 please?

  We do not have the software 10.8 HP for your printer posted on hp.com and yet, once that happens, you can just download and install. You don't need to do it though, in order to get your printer running on your new Mac.  Simply connect your printer, on the sur le meme same wireless network or via a USB cable, add in printing and fax and let the operating system find and install the software from the Apple software update.  You will be able to the printer and scanning will however be of Image Capture.

• HP Photosmart Premium C310-"Initializing" constantly. Tried to unplug and reconnect, but continues.

  HP Photosmart Premium C310 running on iMac with OS X 10.7.2.  Permanently "initialization".  Worked fine two days ago. Tried to unplug the power and usb, wait 15 seconds, and reconnect. but continues "Initializing."

  Try to remove the power cord without turning off the printer first. Leave it for about 5 minutes. After connecting the power supply cord trying to restart the printer. If she manages to visit him "initialization" D section on how to 'Restore the default settings on your device'

  http://h30434.www3.HP.com/T5/eprint-print-apps-mobile/eprint-apps-connectivity-troubleshooting-please-review/TD-p/572635

• Photosmart Premium C310 printer scanner

  I use the Photosmart Premium C310 on a Windows laptop 8.0 with a shortcut on my desktop to the HP Solution Center software. I'll have no problem with that.

  I'm looking in the upgrade the operating system to Windows 8.1 and I ran a software provided by microsoft who checked for compatibility with my system on the laptop.  He said that HP Solution Center was incompatible with Windows 8.1. Is it possible use a shortcut on my desktop for the executable file as I do now?

  Hello martil1,

  Welcome to the HP Forums!

  I understand you want to upgrade to 8.1 Windows, but this Microsoft application said the "Solution Center was incompatible with Windows 8.1. I will do my best to help you!

  Now, if you're going to upgrade this computer, you must uninstall the software Photosmart Premium C310. The reason why because this printer has drivers compatible full features for Windows 8.1. Please follow these steps in order:

  First of all, you want to remove all the HP Photosmart software in the programs and features on your computer. Please follow this HP document uninstalling the software of the printer. If this printer is connected by a USB cable, remove this computer.

  Then, I recommend you clean your Temp folder. Follow this YouTube video to help you to here. Now you can upgrade the Windows 8.1. Once this is done, please install the full features on the site of HP software here.

  Please post your results, I will be looking forward to hear from your part have a good night!

• Series of HP Photosmart premium C310 - suddenly stopped working

  -Are a week or so, I printed a few pages of Microsoft Word 2010 without a hitch.

  -Ten minutes later, I tried to print another Word document. At this point, the printer would not print because of apparent paper Jam.

  -, Without a doubt, there was no Paper Jam. I opened all ports the printer is positive, that there is no paper jam. The printer was then restored to its original condition, with all that goes back to his place (I'm positive of it). Whenever I tried to print a document, the LCD screen on the printer came back to the top with the same message "paper jam".

  -I was not able to print anything since then.

  -The ink levels are adequate / full.

  -The only thing I can think of that would have caused the malfunction is, when you print the document last, I did the margins of all sides as small as possible (1.3)

  -I am running windows 7 Home Premium on my desk and windows 7 Ultimate on my laptop, which has sharing network to share everything, including the printer. As with the main office, I am also unable to print from my laptop - which has worked without any problems.

  -It may help to note that the printer is connected wireless to my main desktop computer. The LCD display on the printer indicates that everything is working properly (wireless is activated, etc.). In addition, the LCD screen on the printer works fine, as it always has. The only problem is I can't make copies, print a test page or print anything at all.

  -Currently, the status of the printer shows: need troubleshooting/printer: error. It also tells 'Unavailable'.

  -- Any information on this would be highly appreciated! Thanks for your help!

  Hello

  As OEM HP is responsible for the good operation of the printer and their
  drivers provided. Check with HP support, their documentation online and
  drivers and ask in their forums.

  You may need to update or reinstall the latest driver.

  E-all-in-one printer, HP Photosmart Premium - C310a & downloads drivers
  <- set="" to="" your="" version="" of="">
  http://h10025.www1.HP.com/ewfrf/WC/softwareCategory?Product=4231205&LC=en&CC=US&DLC=

  HP Photosmart Premium e-All-in-One Printer - C310a Support &

  Troubleshooting

  http://h10025.www1.HP.com/ewfrf/WC/product?product=4231205&LC=en&CC=US&DLC=en#.

  HP support/troubleshooting & drivers
  http://welcome.HP.com/country/us/en/support.html

  Contact HP
  http://welcome.HP.com/country/us/en/contact_us.html

  HP forums
  http://h30434.www3.HP.com/PSG/

  =============================================

  The main issue is probably the drivers, but these can help:

  Add or remove a printer
  http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printer

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-Vista&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Solve printer problems (Vista)
  http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-printer-problems

  Solve printer problems (Windows 7)
  http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Open the printer (Windows 7) Troubleshooter
  http://Windows.Microsoft.com/en-us/Windows7/open-the-printer-Troubleshooter

  Find the manufacturer's Web site
  http://Windows.Microsoft.com/en-us/Windows-Vista/find-a-printer-manufacturers-website

  Find and install printer drivers in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• HP Photosmart premium c310, Windows 7 (64 bit) series will not work afterit is turned off and then on again

  I have photosmart all-in-one c310 printer and whenever we have a power outage, the printer will not print at startup power upward. I have spend hours trying to download drivers or updates and check the printer that says it's fine and the computer that says it can't find the driver. The last 2 times I finally got running again, but I did something different every time and I don't remember what it was. I just spent 2 hours on a hamster wheel keeps back me for a download, after you download it twice, I finally understood was the SAME download (the 3rd time I was directed here) and the printer STILL does not work. I'm pulling my hair out and I'm about to throw this worthless piece of scrap metal by the window. Help!

  Are you connected wireless? If so, you will need to reconnect the printer to the network of the SCW wireless on the printer itself. When you have power, he can hit just the printer off of the network from the router and just reconnect.

• Photosmart Premium C310: Printer stops after the installation of Ecaptain

  After the installation of Ecaptain, I was not able to print on my C310. When I send the page for the priner it reset my printer (asif you turned it off and back on again) my scaner works very well. I do every thing wireless & it worked fine until I installed Ecaptain

  Welcome to the HP community @scottland,

  I saw your post on the printing problem you encounter when you print from your Mac running 10.11, to your printer Photosmart C310. I have a few suggestions below for you. When you are finished, please let me know the result and we can go from there if necessary.

  First try to make copies of the front of the printer, if the work of copies successfully, try these steps below.

  1. Reset the printing system
  2. Restart the Mac.
  3. Follow this guide: Printers HP - install Mac printer driver using Apple Software Update
  4. In addition, to download this driver: HP v3.0 for OS X printer drivers
  5. Try to print the edition of text and other applications.

  I hope to hear from you.

  Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

• Series HP Photosmart Premium C310 - ink cartridge black stopped printing XL

  I removed my XL Black ink cartridge and failed to replace it immediately.  Is it possible that residual ink in the printhead has dried up, and the new cartridge cannot be used for printing?

  Hello MDavis110,

  Short answer, Yes. However, there are steps to take to correct the situation. See the link below for the troubleshooting steps you can try:

  http://support.HP.com/us-en/document/c02187415

  If this is not the problem and that your printer is no longer under warranty, you can try the solution listed in the thread linked below:

  http://h30434.www3.HP.com/T5/other-printing-questions/HP-6500-Office-Jet-E709a-black-printer-cartridge-HP-920-not/m-p/447545

  Good luck!

• the screen of my HP Photosmart Premium C310 has a question mark and not print any ideas?

  I have no idea what to do... windows 7 - did nothing, but change the ink color & then try to print a file

  Is there the error messages or just a question mark?

  It looks like the printer may be in a blocked State.  I would try to run an ink system reset the printer.

  * Remove all cartridges from the printer

  Unplug the unit

  Unplug the power from the power supply cord

  * Wait a minute

  * Plug the unit return to power without ink

  * Power unit on and install ink as unit ask cartridges

  Also, try the procedure described in the document, found here, to troubleshoot a non-responsive printer.  I hope this helps.

• Lost my printer Photosmart Premium C310 Web services

  My printer worked perfectly with my PC, iPad and for printing via the web for 8 months until a couple of weeks since when, after downloading an upgrade of the software it only works with the PC on my home network.

  A previous post caused some advice very complicated HP about changing IP addresses that I followed to the best of my ability (as a user of ordinary consumption), but nothing works.

  I have reset the printer to factory settings, but it has not yet resolved the problem.  When I try to restart the web services, I receive a message saying "problem connecting to the web services server.

  I'd appreciate a few simple and effective tips that I just bought this thing for web/e-print services.

  Thank you

  If your printer is connected to your network, I recommend trying the solutions in the following document:
  http://support.HP.com/us-en/document/c02675404