power paper jams OJ k5400

I have a HP Officejet Pro K5400 running on Vista 32 bit. The gray wheel on the right pulls the paper in the printer but it keeps feeding the paper until it disintegrated upward in the feeder. He can't the grey rollers in the rear access panel. Flashlight used to find the paper falls as the video suggests. Restarted the printer as video suggested. Printer about 3 years. Suggestions more? Thanks Duce

Hi Duce6,

Thank you very much for your answers!

At this point, I believe that the best option is to please call our technical support at 800-474-6836 for your upgrade options. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

Best regards!

Tags: HP Printers

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    Hi @Comp-Tech.

    Thank you for joining the HP Forums!

    I noticed your post that your printer HP Officejet pro 6230 receives a constant paper jam error. I'm happy to help you!

    Since you did all the steps already to troubleshooting in this guide, A 'transport Jam' Error Messageand this guide, "Problem of tray or paper jam" Error Message appears, as well as the reset of the printer. The next step is to fix the printer / or replaced.

    Please Contact HP phone support for assistance. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

    If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

    Best regards!

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