Printer all of a sudden not printing Laserjet MFP M175nw

Hello

My printer was previously fine, suddenly stopped printing yesterday.  It allows to print pages of test etc, but my computer is not able to communicate with the printer.

I tried to use HP help desk services to find the problem, but they are unable to locate the device, even if it is connected.  I tried to uninstall and reinstall it also does not solve the problem.  I connected with a USB, but still I can not print.  I also tried to go to the menu on the printer wireless and challenging WPS put up while pressing the WPS button on my router, but again without success.

I printed a wireless network Test report and it says Network name (SSID) Found - in case of failure.  However, the correct network name (SSID) appears correctly in the Configuration Summary further to the bottom of the report.

Can someone help, I'm completely puzzled and frustrated.

Thank you

Carmel

Hi @Carmelden ,

I see that you are having problems with the printer is recognized by a USB connection. I'd love to help you.

Make sure the printer is connected directly to a wall outlet and the USB cable is connected directly to the computer. The USB cable should not be more then 6 feet. Try a different USB port on the computer. Try another USB cable.

If you use Windows, try the following steps to see if it will be useful. Do not take into account the title.

"Device setup has not completed" or the "Unknown device" Message appears in Windows during Installation of USB.

For two Solution: Software Troubleshootingif the printer will not be updated, then right click and uninstall the printer, you can also have one for mass storage device, uninstall it too. Then disconnect and reconnect the USB cable to see if it will install the driver successfully.

You will have to perhaps completely uninstall and reinstall the printer software, once the entries are removed from the printer in the Device Manager. Follow the rest of the document to disable startup programs to eliminate interference.

Test the printer.

What operating system do you use?

How to find the Windows Edition and the Version on your computer.

Mac OS X: how to find which Mac OS X Version is on my computer?

If you need help, let me know.

Have a great day!
Thank you.

Tags: HP Printers

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