printer is not showing is not newly installed; color cartridges It prints well but not scan or copy

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• Do not scan or copy

  I'm on my HP Photosmart printer second in three weeks and I still do not have a working machine. My first printer turns on only if I removed the plug from the back and replaced it. The replacement I have not scan or copy. HP do not seem to be bothered that their product is of poor quality as their customer service is even worse. Expect them me ca them at my expense and then when you send it a new machine, I have to wait in all day for a courier to bring a new machine and then wait all day for a collection of the former. Then a 'new' does not work so I have to repeat this process in my time and expenses. HP thinks that they are doing me a favor.

  Just got a call from HP customer service. After their systematic excuses, they throw HPSpeak at me as 'under the general terms"and"We appreciate your disappointment with your experience of HP. " No, they don't. They talk about me and are in a hurry to get rid of me. They couldn't care less when I tell them corresponding companies fall over themselves to give good customer service after their product has failed. I can only assume that they get so many complaints that they are immune to the feedback.

• HP Envy 5530: HP Envy 5530 can print but cannot scan or copy

  Hello

  After that I moved into a new apartment my 5530 desire is not scanning or copying (but I can print wireless without problem).

  I have already tried:

  -install the updated drivers

  -perform the reset

  -activate the static IP address

  -newtork reset through the HP utility.

  Please advise how can I proceed to get my printer working properly again.

  Kind regards

  Tiziana

  Hello

  Please try the steps below...

  1. While the printer turned on, unplug the power cord from the back of the printer.
  2. Wait 60 seconds.
  3. Plug the power cord printer directly to a wall jack (bypass surge / power strip) and then to the printer.
  4. Now, make a copy.
  5. If the problem persists, select SETUP (wrench) > tools > Restore Factory Defaults
  6. Wait 30 seconds and then try to make a COPY.
  7. If the problem persists, open the lid of the scanner, and then press black COPY. Check if the scan transport moves and it's on.
  8. Transport scan is not turned on or move in all, then its time to replace the printer.

  Call the HP Technical Support for assistance. 1-800-474-6836 (USA)

• 4630 States install is complete, print/scanning doctor says otherwise. prints/copies but no scan option

  Bought new 4630 to replace 5610, given that several errors occurred for reasons any.  I followed the instructions and thought this would be a quick installation, as with other printers.  It will print and copy, but no scan option.  (Did not fax yet.)  I installed Windows 7.  Had similar problems with 5610 as well as other errors, then I would try a printer wireless of thought.

  * When I installed the software, it says that it's over.  However, when I use the print and Scan doctor, select my printer, it says that "the comprehensive software solution for your product is not installed on this computer.  I tried to install it using the button 'Install software' that is displayed, as well as the CD.  Neither solved the problem... after uninstall/install/reboot several times.

  * When you try to connect to the computer, I received the error "the printer could not be installed on the network."  (Did not work with wireless or USB.)  However, the printer displays Print and the doctor Scan and the computer recognizes when trying to download the software.  What is the problem?

  * I have read in the HP Support to go to the HP folder, click 4630, then under Advanced Options, click Manage scanning to the computer.  Options analysis is not displayed under 4630.  Is it because of installation problems?

  I spent hours trying to solve this problem, specifically the scan function.  After having spent all that time by reading the forums and the Googling, thought that just after my own.  Getting very frustrated considering this usually takes only a few minutes.  Any help would be greatly appreciated!  Thank you!

  Hi BettyWNY,

  Thanks for your replies, sorry it still is not yet installed.

  I would recommend the following:

  1. Uninstall the software. Uninstalling the printer software.
  2. Clean boot the computer. How to perform a boot in Windows.
  3. Re-install using the printer HP install wizard for Windows.
  4. Try this program Microsoft Fix It. diagnose and automatically fix the problems of the printer and printing.
  5. Run the HP print and Scan Doctor, to check that everything works.

  Hope this works for you and have a nice day!

• Cannot print wireless but the scan works

  Hello I have an Officejet 6500 a Plus which used to allow me to print wireless, but suddenly stopped.  I can scan to the computer but just can't print wireless.  I run a wireless network test report and the results are good.  When I run a test to check the wizard of the printer ink levels, I get a message indicating that the computer is unable to establish two-way communication with the device.  I turned the router, the printer and the laptop works, but nothing has changed. I also tried two different computers unsuccessfully. Any help is appreciated.

  Hello, thanks for the suggestions.  I removed and downloaded the drivers once again and it started working.  Interesting that it was a problem on my two laptops, but at home was very good.  No idea what happened, but I had to re - install the drivers on both of my laptops.

  Thank you very much for the help.  Good to know I'm not request around alone in the dark.

• OfficeJet 8630: 8630 adf, printing a down line scan or copy pages.

  When you use the feature of copying or scanning with the ADF, the printer prints a line to the bottom of the page about 1 and 1/2 "from the margin. It prints this line from the left margin to the right margin on even pages and odd number pages.

  I've had this printer for about 2 weeks now, and it was working fine until today.

  Hello brownp69,

  Welcome to the HP Forums.

  I see that you have a problem with a line down on the side of impressions when you make copies with the adf.

  I've seen this problem before and I was able to resolve the issue quiet easily by doing two simple steps.

  First of all, please make sure that you have the printer power cable connected directly to a wall outlet and not a bar/power strip. Here is a document that uses a LaserJet printer for example, but it is intended for HP products in general. Please click the link which explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

  Just so you know, product HP have built in surge protector and when you have the device connected to a power strip/bar, the printer can not get all the power, he needs to work properly and this can cause problems with the adf.

  If you open the cover to expose the surface of the glass, you will see a thin strip of glass to the left.  Please, use a lint cloth and a clear glass cleaner and clean this area.  On the lower part of the cover directly above the thin strip of glass, you will see a thin white strip of plastic.  Please clean this white band as well.

  Try another copy and write me back with the results.

  Thanks for your time.

  See you soon,.

• HP Deskjet ink Advantage 3525: it will print but not scan or copy

  My Hp Deskjet Ink 3525 advantage will print but not copy or scan? I downloaded the latest software drivers, uninstalled and re-installed the prorgamme but nothing helped. Help, please. Thank you

  Rob

  Hello Citimba,

  On the main screen on the printer, press return, cancel, back, back button successively. You see Help menu, press the ok button, then use top / down arrow button to find the menu reset, reset complete semi selection and press the ok button.

  It's troubleshooting last step which I recommend. If this does not solve your problem unfortunately you will need to replace the printer.

  Say thank you by clicking on the Bravo thumb upwards in the post.
  If my post to fix your problem please mark it as an acceptable Solution

• I have a jet2050 printer j510 series HPdesk that it prints well but when I want to ink levels it says that my printer is not communicating with the computer?

  The computer must be connected because it prints my orders?

  Hello

  What operating system is installed on your computer?

  I suggest you to follow the steps from the link and check if it helps:

  http://h20000.www2.HP.com/bizsupport/TechSupport/document.jsp?lang=en&cc=us&TaskID=110&prodSeriesId=4027463&prodTypeId=18972&ObjectID=c02061335

  You can also post your query on HP forum to get help:

  http://h30434.www3.HP.com/

• psc2170 HP printer all in one... newly installed and printer works, but cannot scan.

  I use a laptop Toshiba Windos vista.  A friend gave me the HP all-in-one and the software has been installed immediately when I plugged it.  However, there is no icon on the desktop or HP Director.  When I press the scan button it says "without exploring op."   How to the the HP Director so that I can use the other functions?

  Take a look at this link that explains your options of scan to the 2170.

• OfficeJet Pro 8600 not scan or copy

  It is a 8600 almost new bought Pro last month.  To install, all functions perfectly worked and since the purchase, the printer ran less than a dozen pages of combined print and copy.

  This morning, I tried to copy a simple document and produced printed page was border - black, verticle, lines the length of the page.  In case of problem, I tried to scan a document to my computer with the same results.  I searched the web as a whole and this forum and have is went through each techinque troubleshooting I could find, including, resets hard, turned off for a period of time, try the different points of sale, double check the software version & the downloadable HP... diagnostic tool which none was successful.

  Common functions of printing not work normally either wireless or connected device.  Any function however, requiring the scanner lamp does NOT work and it seems to me the scanner bulb does not work.  I might mention that a call to HP support was pretty much a wasted effort, the 'tech' had a very thick accent and was almost impossible to understand and who have trouble grasping the question seemed.

  Additional troubleshooting suggestions would be welcome.  I bought the unit at Best Buy and I suspect that they exchanged it because it was so recent, but I am currently unable to walk and Exchange would be more than a little awkward.  I'd rather solve the problem if possible.  Thank you.

  To put closure on the original post, I finally determined that the problem has been a hardware failure after exhausting all troubleshooting techniques. I went to Best Buy, where I bought a month ago and they happily exchanged it. Set up replacement and initially at least, flawless.

• 120 envy: envy of 120 - will not scan / photo copy

  Hello

  When I put the page I want to scan / photocopy to the screen (yes I put it the right way), print out shaded black.  The scanner moves on the screen, but the 'light' scanner doesn't work, then it is not bright enough or have enough light to read the page to read the page.

  Is this a defective material or is there a driver that could fix?  He has worked in the past, but I didn't use it recently.

  Thanks in advance,

  Rodney

  Hi roddersh, I have the same problem.

  I had it before on a hp 2450, the store gave me a new (after a few weeks of waiting).

  In the next few days I'll bring the urge to go back and see what happens.

  But now it's really a bad time without a scanner (I'm home due to a blow on my back and I need to scan to send some infomation to work).

  Good bye. Tell me how was by you.

  magu2012

• After the update to mountain lion, our hp d110 prints well but the scanner hangs every time.

  We have recently upgraded mini Mac to our daughter to Mountain Lion and then his D110 prints fine as always, the scanner no longer works. If try to analyse the HP utility on your computer or directly from the printer itself, she receives an error message indicating that the scanner broke down suddenly. This never happened before Mac OS update. She started to software update, which found new software of HP printer, so she downloaded and installed, but the problem persists. Can you please sheds light on this problem? Thank you very much!

  If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD that is not marked as compatible with the 10.6/10.7 or you recently upgraded to Snow Leopard or Lion and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

  Go to Applications/Hewlett Packard / click Uninstall HP
  Click on continue
  Highlight your device in the left pane
  Press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall< this="" is="" the="" scrubber="" option,="" there="" is="" no="" button="" labeled="">
  There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
  Click on continue and let it finish

  Download and install this: http://support.apple.com/kb/DL907

  Restart your Mac.

  Now reset the printing system:

  -Sys Prefs, Print & Fax
  -Right (control) click inside the box that lists your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• HP Deskjet 3050 cannot load drivers, printing fine but cannot scan

  I can't get the analysis part of my all-in-one to work. Wireless printing works very well. My laptop is running windows 8. It's very frustrating and disappointing. I need to what my printer is capable of using. Any help on this would be greatly appreciated.

  Hi gingert,

  I would say uninstalling the software of the printer.

  Once it is uninstalled, I suggest you put your system in clean boot mode in the configuration of Microsoft.  You can do this by following this document: How to perform a clean boot in Windows.

  Once the computer is in clean boot mode, I would suggest to reinstall the HP printer install wizard for Windows.

  Please let me know how it goes.

• HP Photosmart all-in-One D110a: Solution Center says disconnected printer, can still print documents, but cannot scan

  No problems before the upgrade windows 10. Solution Center says offline wireless printer but I can still print it. Works on windows 7 without any problem for years, has been working for 9/2015 when I upgraded to W10 and the uninstall update KB3132372. Stopped working today. Cannot scan, but the network is in place. Rebooted everything several times. No recent upgrades or software changes.

  Hi @mikealpha,

  Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.

  HP printers - uninstalling the software of the printer (Windows)

  HP printers - Download and install the printer driver and software Via USB

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• printer will not scan during installation of realignment

  Windows 7 (64) using PRINTER 3050 J611a - after the replacement of the printer carriage. alignment printing OK, but the scan does not see the oridginal. Need advice to fix.

  Hey, Wep,

  I'm not quite sure I understand what the question is. When you scan pages of alignment printer does not recongize it? Are you receiving and error message when this happens? You can see this article while waiting to see if it helps.

  Alignment failed' Error Message appears on the all-in-one

  Thank you

  Sean