Do not scan or copy

Similar Questions

• printer is not showing is not newly installed; color cartridges It prints well but not scan or copy

  I installed new color cartridges, but they do not appear as such in the display panel printer, which continue to save empty color cartridges.

  The printer test page was perfect.  However, the printer is neither scanner nor fax, nor can I access the installation options.

  Sorry you have a problem with scanning and copying after putting the new cartridge in the printer.

  What kind of printer you have?

  You can try to perform a hard reset on the printer. Unplug the power cord at the back of the printer. Leave for 30 seconds and plug it back.

  You can also clean the print head because it can read the contacts on the new cartridge wrong.

• HP Deskjet ink Advantage 3525: it will print but not scan or copy

  My Hp Deskjet Ink 3525 advantage will print but not copy or scan? I downloaded the latest software drivers, uninstalled and re-installed the prorgamme but nothing helped. Help, please. Thank you

  Rob

  Hello Citimba,

  On the main screen on the printer, press return, cancel, back, back button successively. You see Help menu, press the ok button, then use top / down arrow button to find the menu reset, reset complete semi selection and press the ok button.

  It's troubleshooting last step which I recommend. If this does not solve your problem unfortunately you will need to replace the printer.

  Say thank you by clicking on the Bravo thumb upwards in the post.
  If my post to fix your problem please mark it as an acceptable Solution

• OfficeJet Pro 8600 not scan or copy

  It is a 8600 almost new bought Pro last month.  To install, all functions perfectly worked and since the purchase, the printer ran less than a dozen pages of combined print and copy.

  This morning, I tried to copy a simple document and produced printed page was border - black, verticle, lines the length of the page.  In case of problem, I tried to scan a document to my computer with the same results.  I searched the web as a whole and this forum and have is went through each techinque troubleshooting I could find, including, resets hard, turned off for a period of time, try the different points of sale, double check the software version & the downloadable HP... diagnostic tool which none was successful.

  Common functions of printing not work normally either wireless or connected device.  Any function however, requiring the scanner lamp does NOT work and it seems to me the scanner bulb does not work.  I might mention that a call to HP support was pretty much a wasted effort, the 'tech' had a very thick accent and was almost impossible to understand and who have trouble grasping the question seemed.

  Additional troubleshooting suggestions would be welcome.  I bought the unit at Best Buy and I suspect that they exchanged it because it was so recent, but I am currently unable to walk and Exchange would be more than a little awkward.  I'd rather solve the problem if possible.  Thank you.

  To put closure on the original post, I finally determined that the problem has been a hardware failure after exhausting all troubleshooting techniques. I went to Best Buy, where I bought a month ago and they happily exchanged it. Set up replacement and initially at least, flawless.

• 120 envy: envy of 120 - will not scan / photo copy

  Hello

  When I put the page I want to scan / photocopy to the screen (yes I put it the right way), print out shaded black.  The scanner moves on the screen, but the 'light' scanner doesn't work, then it is not bright enough or have enough light to read the page to read the page.

  Is this a defective material or is there a driver that could fix?  He has worked in the past, but I didn't use it recently.

  Thanks in advance,

  Rodney

  Hi roddersh, I have the same problem.

  I had it before on a hp 2450, the store gave me a new (after a few weeks of waiting).

  In the next few days I'll bring the urge to go back and see what happens.

  But now it's really a bad time without a scanner (I'm home due to a blow on my back and I need to scan to send some infomation to work).

  Good bye. Tell me how was by you.

  magu2012

• HP all in one c4180 "unable to scan or copy.

  Using Windows 7 and my HP C4180 not scan or copy and comes up with the message "unable to scan or copy.  This "all in one" used to work on my old computers using Vista and XP but will not now work on any of them.  (Also my very old OfficeJet G85 has also stopped working with a similar message from the scanner does not).  I downloaded from online new drivers for windows 7, but I still get the same message.  I tried uninstalling and reinstalling but still not good.  Someone out there who can help please?

  Hello Chrissygee

  In general, this error is associated with failure to scan. Scanner failure is a hardware problem and the printer will need maintenance.

  I suggest all initially following the article a 'Scanner failure' message on the all-in-one control panel and you can not scan, copy or fax .

  NOTE: the last part of article (three Solution) is a function of the printer. It has some links to the HP warranty check tool and warranty options.

  If the problem persists you must call technical support at the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number.
  http://www.HP.com/cgi-bin/hpsupport/index.pl

• C410a - problems with scanning and copying

  Recently bought a new computer (Windows 7 64-bit).  The old computer had the c410a Photosmart all-in-one installed and works without any problem.  PCMover to transfer files from the old computer to the new.  Had some problems at the beginning, but downloaded the drivers for the c410a and could do print from the computer.  However, it does not scan or copy.  I've uninstalled and reinstalled the software several times to drive and keep it for the same problem.

  If I try to scan or copy of the printer, I get an error message saying that I should try to scan/copy of the computer instead.  When I try to use the HP Solution Center, I get an error message that says: Hpqdirec.exe - system error - "the program can't start because libexpatw.dll is missing on your computer.  Try reinstalling the program to fix this program. "Then a second message appears that says Configuration ASF Broadcom -"system is busy and can not initialize.  Try again later. "As I said, I tried to reinstall the software that came with the printer several times and still get the same error messages.

  So, what don't get me?

  Any help is greatly appreciated.  Thank you very much.

  Well, I think that I thought about it.  When I reinstalled the software, I assumed that all software has been reinstalled.  But apparently, only the drivers were installed and not the HP Solution Center software.  Is returned on the disc, saw a button for installing additional software, and then installed the Solution Center and that seems to have solved the problem.

• HP Envy 5530: HP Envy 5530 can print but cannot scan or copy

  Hello

  After that I moved into a new apartment my 5530 desire is not scanning or copying (but I can print wireless without problem).

  I have already tried:

  -install the updated drivers

  -perform the reset

  -activate the static IP address

  -newtork reset through the HP utility.

  Please advise how can I proceed to get my printer working properly again.

  Kind regards

  Tiziana

  Hello

  Please try the steps below...

  1. While the printer turned on, unplug the power cord from the back of the printer.
  2. Wait 60 seconds.
  3. Plug the power cord printer directly to a wall jack (bypass surge / power strip) and then to the printer.
  4. Now, make a copy.
  5. If the problem persists, select SETUP (wrench) > tools > Restore Factory Defaults
  6. Wait 30 seconds and then try to make a COPY.
  7. If the problem persists, open the lid of the scanner, and then press black COPY. Check if the scan transport moves and it's on.
  8. Transport scan is not turned on or move in all, then its time to replace the printer.

  Call the HP Technical Support for assistance. 1-800-474-6836 (USA)

• L7580: HP All In One L7580 - Scans but will not print or copy

  Last problem with the L7580: this machine will scan but not print or copy.  All four color cartridges are good, remaining.  He machine is not used as often as it should be, but copied and printed a few weeks ago.  Any suggestions?  Thanks for any help.

  Hi @kkpb,

  Welcome to the Forums of HP Support!

• Epson Stylus dx5000 printer/copier/scanner does not print or copy, scan only.

  Original title: epson stylus dx5000 printer/copier/scanner

  This device is not printing or copying.

  This device is only scanning.
  I continue to be told that the spooler does not work, then stop and restart.
  Did it many times.
  Still no results.
  Epson genuine ink in the printer.

  Hi Carolina,.

  1. What is the operating system installed on your computer?

  2. you get any error message?

  Printing problems can be caused by cables that are not properly connected, corrupt, drivers, incompatible drivers, the printer settings, missing updates and problems with your printer. To resolve this problem, use the following methods in the order in which they are presented. If method 1 does not resolve your problem, go to the next method.

  Please follow the methods and check if it works very well.

  Method 1
  Follow the steps from the link:

  Solve printer problems

  http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Method 2

  Clear printer spooler files and select the spooler service.

  Step 1
  a. Click Start, type "Services.msc" (without the quotation marks) in the Open box and click OK.
  b. double click on "Printer Spooler" in the Services list.
  c. click on stop, and then click OK.
  d. Click Start, type "% WINDIR%\system32\spool\printers" in the opened window and delete all the files in this folder.

  Step 2

  You must be logged on as administrator to perform these steps.
  a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
  b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. right-click on Print Spooler serviceand then click Properties.
  d. on the general tab, next to startup type, make sure that automatic is selected.
  f. e. the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  For all windows questions do not hesitate to contact us and we will be happy to help you.

• Can not scan using Savin 8045 All In One printer/copier/scanner

  Original title - scanning problems

  I connected a Savin 8045 All In One printer/copier/scanner of my Dell Vostro 470 computer via a cat 5 cable and router. It prints wireless and locally but not scan.

  Hi TomMargiot,

  To provide the proper resolution, I would need more information on your side.

  1. which version of the operating system are you using?

  2. do you receive any error messages?

  I suggest you to uninstall all in a printer\scanner\copier and install it again and check if it helps.

  Uninstall or change a program

  http://Windows.Microsoft.com/en-us/Windows7/uninstall-or-change-a-program

  Install a program
  http://Windows.Microsoft.com/en-us/Windows7/install-a-program

  If the problem persists, I suggest you to contact the Savin Support for assistance.

  http://www.Savin.com/global/support.aspx

  Hope this information helps. Answer the post with an up-to-date issue report to help you further.

• Dell 944 printer to copy and print very well, but does not scan

  Original title: Dell 944 printer

  My printer will copy and print, but will not scan.  We have recently received a new computer and downloaded all the updates.  I can't understand why I can print and copy but will not scan.

  Rhonda

  Rhonda,

  You have the OCR program installed?

  In the digitization, if you have the disc that came with the printer, and then insert the floppy disk to the printer and keep it from running. Go to my computer and double-click it. Locate the drive that contains the disk Dell inside. Right-click on it, left click Explore. Find the folder of the OCR. In the OCR folder, there is a folder of Abbyy. Right click on setup.exe, which is located in the folder Abbyy and left, click Run as administrator. This will install the OCR program.

  Rick

• HP 6600 - loud pop on Cart 4 times on power. do not scan, fax or copy the message

  I removed print completely, powered carts and save again, it appears that something is broken and gives me the message that it is unable to scan, copy or fax.

  I can send something to print on the printer and it works perfectly fine.

  I did a check and it is still under warranty but I can't understand how to get in contact with someone on the way to get it fixed!

  Hey @Jmartax,

  Thanks for getting back to me on this subject.

  It's definitely a hardware problem. This hardware problem may be a broken internal part, or it may be caused by a lack of programming on your product. To determine if the programming is the cause and if we are able to solve this problem, I will send you a private Message with instructions on how to perform a reset of programming full semi on your printer. Once the reset is complete I'll you test the scan or copy the function to see if everything is working properly.

  Please check your private Messages to get instructions on how to perform the reset. View the results of zeroing in this thread and not in the private Message.

  Good luck!

• New HP Officejet 6600 will not scan, copy or fax

  I have a 6600 Officejet from HP that will not scan, copy or fax.  Oper. The system is Vista 32 bit.  Printer purchased April 30, 2012.  Error message says: Scanner fialure - unable to scan, copy or fax.

  Hello Plypal

  You can try the HP scan diagnostic utility first, but in general the failure of the Scanner is a hardware problem that must be repaired. You can find the number of the media on the link below as well as the link to the Diagnostic utilities.

  HP Diagnostic utilities

  HP support by phone

  EDIT: I couldn't find it before, but you can also check the Scanner failure article to reset your printer and check the connection of the power supply.

  Failure to scan

• HP Photo Smart 110 will print and copy but will not scan for Mac.

  Recently switched to Mac computer HP. My HP Photo Smart 110 will print and copy but will not scan for Mac. I need to download a program for my Mac for scanning?

  Thank you!

  OK, take a look at this document; http://support.HP.com/us-en/document/c03379337

  Scroll to the frequently asked questions and click on one of the way to analyze the options. It really depends on how you installed your printer, but you should be able to use the print window & scanning.

  Let me know if works