Problem scan pro 8600

Similar Questions

• HP Officejet pro 8600 more scan-to-Email problems

  Having a printer above, connected to my network through a static IP address. Interruption of the connection some time after the firewall on the pritner ago was accidentally tunred on and corrected cela by restoring the defaults on the printer control panel. Restored the connection via the EWS cnda wireless printing now laptop, PC and mobile devices all via the wireless.

  It, scan to e-mail settings are exactly as they were before the occurrence of the problem with the firewall (when they worked very well), but now do not work - EWS fails when he tries to test the parameters of ASNA to electronic mail. I use the standard server outbound smtp and port 25 as advised by my electronic internet/mail provider, but nothing helped.

  When I try to activate ePrint, I get a similar message: "unable to connect to the server.

  Is there something that I need to reset or reconfigure the printer?

  Concerning

  RedRoscoe

  Hello RedRoscoe,
  
  I would like to see if I can help with the Officejet Pro 8600 Plus scan to E-mail and Web Services questions. I think that the issues can be addresses by two steps, I hope.

  About scanning to E-mail, you can be blocked by the two-step verification. What is the email client that you want to activate the printer for, MSN, Gmail, etc.?

  Issues of Web Services, try to apply a manual DNS 209.244.0.3 & 209.244.0.4 to the printer's manual I.P address.

  See you soon,.

• OfficeJet Pro 8600 e. problem scanning scanning and Capture App Win 8.1

  OfficeJet Pro 8600 e.  New.

  Installed on HP Envy touch 23. Running Windows 8.1.

  Wireless set in place. Fine prints.  Problem is the digitization of the HP scanning and capture the software App 8.1 Win

  With the help of scanning and Capture App I can scan pictures very well.  They come out clear.  Scanning documents in GRAY has several bands/lines in gray on the entire page vertically running.  Scanning COLOR documents are very good.

  Also, if I scan from the printer directly using the touch screen of the printer, the output of scan is fine.

  I did the Scan utility to discover any errors and it show everything.  I think it is a software error.  I'm going to uninstall the HP scanning application, and then reinstall.  So, I'll do the uninstall/reinstall and accountable.

  Also, I would like to know if there is a program of office for scanning?  I prefer to use it instead of the modern HP Scan and capture App.

  Thank you...

  Hi artrum,

  I understand that you have been scanning your Officejet 8600 problems using the program window of scanning and Capture. I will certainly do my best to help you with this!

  What you explained, I think: you're right, it seems that it is only a problem with scanning windows and the Capture program and as you could scan from the front of the printer you certainly have the HP software installed. I want to make is that you use the HP scanning software, where you must run is no longer in question.

  To access the HP scanning software and be able to access it easily from your Office I would like you to follow the steps below:

  1 go to your start screen and just start typing File Explorer. You should be able to open it then to access the files on your computer.

  2 then open Local (c) disc, followed by Program Files (x 86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.

  3. in the bin folder, you should see HPScan. You will want to right click on HPScan and go to send to, and then select Desktop.

  Now, you should see HP Scan on your desktop and be able to open and browse this request.

  Hope this helps, have a nice day!

• HP OfficeJet Pro 8600 Plus - ADF scanning problem

  Hello

  I recently bought this printer and used without problem for almost 2 months. However, right now I am struggling with the ADF.

  When I put a document to scan by ADF, I have a thin, black line on re-impressions. It is on the right side of the page, starts from everything at the top and goes down all the way.

  I have even if it is a kind of alignment line (you know when we write try, or its composition, leave us space on both sides)

  This problem does not exist when I scan and print documents of old school way, aka analysis usual. Only the ADF documents'ed have this problem a little. (The thin black line on things reprinted)

  Any recommendations?

  Best regards

  Update: I did what jason_h suggested in step 1 and it worked, this can be closed:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-OfficeJet-Pro-8600-plus-ADF-copy-scan-line-down-length-of/m-p/2942099/highlight/false#M69757

• OfficeJet Pro 8600 Plus: problem of scanning the computer

  I have a HP Officejet Pro 8600. It is configured for a wireless connection.  All the features work, i.e. copying, printing out of internet/office, Fax, with the exception of scanning.  The printer is displayed the "OS is not taken in charge for this feature.  He has never done this before.  I was always able to scan to my computer before. My OS is Windows 7, 601.64.  I tried to reinstall the HP with the provided CD, but which does not allow me to run that is.

  Any suggestions before I have throw out the window?

  Hello

  Can scan you from the HP Officejet Pro series 8610 software by clicking Scan a Document or Photo?

  If not, try after HP print and the doctor Scan by selecting the difficulty of analysis:

  http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E013-1&h_keyword=DG-NDU

  What are the results reported?

• Scan more OfficeJet Pro 8600: Officejet Pro 8600 Plus resize problem

  With the help of Officejet Pro 8600 Plus to scan documents on computer in PDF format.

  I'm tring to scan a document that contains very important information just at the foot of the page, but when the scanned document appears on the computer screen, I see that he has not captured at the bottom of the original document.

  I can work out how to resize the document to the copy function, but I can't find an option to resize for scanning.

  Nobody knows the answer to my woes?

  Thank you for your help.

  Hello

  Thank you for using the forum.

  You can choose the scan size, example as shown.

  

  In addition, these videos may be useful for you:

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  Hope that helps.

• HP Officejet Pro 8600 more - problems of duplex scanning

  Hello

  I recently bought a HP Officeject Pro 8600 Plus and I work from a mac 10.6.8. Whenever I scan from the charger it creates only a single document face and I can't find anywhere in the settings of the printer itself or the "scan of the computer.

  settings in the Hp printing software utility to change double-sided scanning. NB. I use the 'save a pdf option.

  Any help would be appreciated. Thank you

  If you scan directly from the printer, when you are on the menu to choose how you want to save the file (in format) there should be a lower left button that toggles between the original side 1 and 2 original faces.

  What is the functionality you are looking for?

• "Scan To E-mail" configuration on HP Officejet Pro 8600 more N911g

  It's the same problem reported by several other users of this forum to which no solution has been provided.
  
  I was not successful to set up the scan e-mail option for a HP Officejet Pro 8600 more N911g bought 12 August 2012 and using CLP1CN1150CR firmware.
  
  I'm trying to do through the interface of the Web server built into the printer from an iMac running Mac OS X 10.6.8 and the 5.8.0 HP utility.  More specifically the page under 'outgoing Scan-> Scan to E-mail-> e-mail profiles.
  
  I tried 2 SMTP from different servers, each one works well to send the email from the computer: Apple iCloud mail service (formerly Mobile Me, formerly known as.) Mac) and AT & T Net messaging service.  I checked the server name, port number, and authentication login and password were all correct.
  
  When scanning to email serves as the printer, I get an error message: unable to connect to the server.  Check the address and the name of the server.
  
  During a test of the computer when configuring a profile of outgoing mail, I get an error message: the device was unable to send the test e-mail message. (EmailAccounts-timeout).
  
  When I try to configure the page under "Settings-> E-mail Alerts-> mail server" and use exactly the same values as those in the e-mail profile out above, registration and Test option fails with an error message: the device was unable to send the test e-mail message.
  
  Oddly enough, I am able to use the client to the computer with the option scan to the computer-> e-mail in PDF format or by e-mail in JPEG format.  With this option, the file is scanned and added as an attachment to an e-mail message from the Mail in Mac OS X client.  The e-mail message is sent via SMTP server even when I press the button send.
  
  All the error messages seem to indicate that the client software of electronic mail of the printer is unable to establish a connection to the SMTP server.  However, it is unclear what configuration setting is one that could be the cause of the problem.

  After further research, I noticed that there is another default possible values of port Simple Mail Transfer Protocol (SMTP):

  • Port 25 is the standard SMTP port number.
  • Port 465 is the number of SMTP over SSL, Secure SMTP (SSMTP) port.
  • Port 587 corresponds to the port number dedicated for a presentation Mail (MSA) Agent that uses a variant of SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the filing of mail service.

• HP Officejet Pro 8600 more print but not scan

  I have an Officejet Pro 8600 and I use Windows 7 Ultimate (64 bit) and it print and copy but will not scan. I had a hell of a time trying to get this thing to scan - I even spent an hour and a half with HP technical support and they could not fix it and finally gave up and call me Micro$ oft said that it must be a windows problem (Windows is up to date, incidentally).

  I tried to open the scanner software and nothing happens when I click the icon - the loading icon flashes for a second, then only the mouse pointer. Nothing happens if I try to boot from all programs. Nothing happens if I try to scan to the computer of the other printer told me the failure of sweeping and that there could be reasons of severalpossible (unrelated, software used, etc.).

  I have installed and uninstalled. A couple of times he was having trouble with the installation, but finally got it connected. Once it would not uninstall in Control Panel until I did it directly from the HP folder. I connected it by USB and wireless. I installed the version of bloatware. I cleaned that out and I tried the only version of drivers. The HP support person had me go and removed a bunch of stuff in the registry. I tried to run as an administrator. Nothing works. I even tried to scan using Windows Fax and scan. I disabled Kaspersky and made sure that my firewall is turned off.

  I am at my wits end with this and certainly regret my purchase at the moment. Help!

  Hello, it happens to the analysis of Windows (WIA) and generates an error:

  "The Windows Imaging service does not work... If the problem persists, you will not be able to scan using the applications that use this service, such as Microsoft Paint. Scanning software HP could still work. »

  It asked me to restart, and then re-run the diagnostic tests, but I got the same result.

  Then, I jumped to HP Scanner Twain and got another error:

  "The Twain component is not working properly because the product is used by another process. Save your work and close all applications. Turn the product off, turn it on again, and then click on restart and repeat the test. »

  He told me then the problem persists to uninstall the software, then reinstall the Full Feature software (I did, but available).

  * EDIT

  Problem solved!  After you had me run the diagnostic tool I googled the WIA problem and found that many other people had the same problem. A person has a response from Micro$ oft saying that it was a Windows 7 issue and how to fix it - this is the text I found:

  To start the WIA service, you need start all services of dependence. To start the dependency services, please follow the steps mentioned below:

  -> > click on start-> type "services.msc" and press ENTER, once you get up the services window, please do the rest steps.

  -> > first check and write down all the dependency services: -

  -> > right WIA-> properties-> tab dependence, check the services of name listed there.

  It must contain the following services:

  * RPC remote Procedure Call

  -> > DCOM Server process Launcher

  -> > RPC end point mapper

  * Detection material core

  Make sure that all of the above services are started in the services list.

  Last time, we started the Detection hardware Kernel, which solves our problem.

  (Andy, it's important.  Choose "Detection hardware Kernel ' and start this service which should start your 'Windows Imaging Acquisition '.  If it does not then select WIA and change the departure to "automatic".  This fixed my problems) after all dependency services start, please try to start, WIA service to solve the problem of .                                                                                                                                                                                       

  (For those who are doubtful with computers, like me, when you click on the start icon, you can type services.msc in the box of research programs or click on run and type it in there). Once inside the list of services, you can look at the dependencies by right-clicking on the Windows Image acquisition service and selecting Properties. Take note of these dependencies. Then back to the main list and watch to see if these dependencies are started. My Shell Hardware Detection says disabled, so I right click on it; However, starting selection is grayed out and I couldn't select it from the drop-down list box, so Startup type I selected Automatic, apply, close the Services window and then started my Scan software and presto, it worked.

  Thanks for setting me on the right track!

  
  

• How can I get my HP Officejet Pro 8600 more to send the scanned item directly to e-mail?

  I just moved to the top of a new HP Officejet Pro 8600 more a HP 6500 printer.  On the old 6500, it gave me the choice to send the scan to my email, however, that option is not available for me on the new scan of 8600 software.  How can I add email to my choice of where to send the scan?

  Thank you...

  Hi NICOLI12,

  Welcome to the HP Forums, I hope you enjoy your experience!

  I understand that you want to know how to scan to e-mail.

  I'll be happy to help you.

  You should be able to analyze through the scanning software HP to e-mail can also scan to e-mail from the control panel of the printer. I have provided a document to find out how Scan.

  Hope that solves your problem.

  If you are on Mac, please let me know.

  Thanks for posting on the HP Forums.
  Have a wonderful day!

• HP Officejet Pro 8600 more black vertical line when copy or scan

  HP Officejet Pro 8600 more black vertical line when copy or scan everything in the middle of the page

  Hi Clementstl,

  I understand that you have a 8600 Pro Officejet which puts a black vertical line in the center of your copies/scans. I'm sorry to hear you had to deal with this, but I will certainly do my best to help you solve this problem.

  I recommend the rest of this document of vertical stripes, lines or streaks in the Copies, faxes or Scans as it should be in a position to help to cross that line. The most common cause is a small spot of something on the glass of the scanner, so just make sure that when you're cleaning use you as much elbow grease you can collect

  Just to clarify a little further, if the problem only seems to occur when you use the automatic document feeder, you'll want to focus your attention on the small strip of glass that he uses on the left side. If it only occurs when you use the flat glass, you want to concentrate on the large piece of glass he uses.

  Hope this helps, have a nice day!

• HP OfficeJet Pro 8600: Scan - disable the 'Save' button with MAC OS 'SIERRA '.

  Hello world

  I have an Officejet Pro 8600 installed in a Macbook pro.

  After having upgraded to Mac OS Sierra (10.12) 'Save' button in the HP scanning software is now disabled when the save screen appears. Save documents are possible using the 'Test' option in the menu "Preferences".

  It worked fine with the latest version of 'El Captain'.

  I've searched for scanning HP new version for Mac OS Sierra, but nothing.

  Someone has any idea how to solve this problem?

  TKS in advance.

  Hello
  The HP scanning application is not compatible with Sierra, so you may experience problems.
  Remove the HP scanning by moving it to the trash, then empty the trash.
  
  Instead install HP Easy Scan below, it will be installed in the Applications folder:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/installations/Essentials/HP-easy-scan-1_7_0.pkg
  
  If you experience additional problems, ensure that the latest version of the software is installed by following HP Easy Start below:
  http://FTP.HP.com/pub/softlib/software12/HP_Quick_Start/OSX/applications/HP_Easy_Start.app.zip
  
  Finally, make sure that your drivers are up-to-date by clicking the Apple icon, select about this Mac and then press on software update.
  Click on the Bank on the menu bar, click Reload Page, click all update if an update is available.
  
  Kind regards
  Shlomi

• HP Officejet Pro 8600 N911a: can not save scanned documents

  button to scan save the docs is grayed out after the scan is finished and ready to save the step

  Hi @orthoman,

  Thank you for joining the HP Forums!

  I understand that you cannot save documents scanned with your HP Officejet Pro 8600 N911a printer. I'm happy to help you!

  Please take a look at this guide, the printer Scan fails or impossible to scan allow (macOS Sierra).

  Do not forget to return to this topic and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  Hope this guide helps!

• Single line vertical when using the ADF to Scan or copy on HP Officejet Pro 8600

  Printer HP Officejet Pro 8600 Premium (CN577A)

  OS: MS 7 64-bit

  When you use the ADF for my printer HP CN577A Officejet Pro 8600 Premium, I get a single vertical line on the document which is produced. This occurs when copying or scanning, both black and white and in color. If I scan or copy using the glass, I do not get the vertical line.

  I already tried troubleshooting.  I unplugged the printer, left without electricity for several minutes; that didn't fix the problem.  Then, I cleaned the rollers and glass; I always get the vertical line, but only when using the ADF.

  My firmware version is up to date (CLP1CN1150CR).

  What should I check next?

  The only difference between the ADF and scanning flat, from a point of view of the scanner is there on the glass, it happens.  I suggest you get a bright flashlight and examine the corresponsing area hence is the line, it's almost certainly a spot on the strip of thin glass which is being just in the right place.

  I've seen some people suggest that put a flashlight almost parallel to the Strip, it shines from the bottom can highlight the area problem.

• OfficeJet Pro 8600: White scan Pages of the feeder of the Officejet Pro 8600

  Trying to browse the food tray, scanner empty pages. Analysis on the flat. I tried to restart the laptop and printer also does to unplug for a minute.

  Hey @cornerstone1,

  Welcome to the Forums of HP Support!

  I see that your Officejet Pro 8600 e-all-in-one printer is the digitization of the blank pages to your machine in Mac OS x 10.8. I can help you with that.

  First of all, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once this is done, we will do a few things to refine the question. To do:

  1. Place a page with printed face down on the flat.
  2. Place a page with different print material face up in the ADF Document (CAD).
  3. Make a copy of the printed page.

  The next steps will depend on what is printed.

  If the printer made a copy of the page on the flat:

  The printer does not detect anything in the charger. Try to insert a blank sheet of 8.5 "X 11" or A4 paper and see if you hear a noise or identical to "document loaded Original" message. " If you have not the printer will need to be replaced. You can contact the HP Support by clicking on this link and fill out the form below to discuss the options based on your warranty.

  If the printer did a Virgin copy:

  Take a blank sheet of paper, write a 1 on one side of the sheet and number 2 on the back side. Then insert the paper in the tray and make a copy. If you still see a blank page then the printer will have to be replaced. You can contact the HP Support by clicking on this link and fill out the form below to discuss the options based on your warranty.

  If the printer made a copy of the page in the ADF:

  There is a problem with the drivers scanner on your Mac. To correct this:

  1. Unplug the USB cable from the printer, if it is connected to your Mac.
  2. Click Apple, system and print and Scan preferences.
  3. Hold down the CTRL key and click on the picture of the printer on the left.
  4. Click on reset printing system.
  5. Open Applications and your Hewlett-Packard folder.
  6. Launch the HP uninstaller.
  7. Open Applications, utilities and disk utilities.
  8. Click "Macintosh HD" on the left.
  9. Click on verify disk permissions. This should take about 10 minutes.
  10. Click on repair disk permissions. This should take about 10 minutes.
  11. Restart your Mac.
  12. Download and install the latest drivers by clicking on this link.

  At this point, you should be able to scan from the ADF.

  Please let me know if that solves your problems by clicking on accept Solution below my post or if you have any other questions. If not, have a great week!

  If you appreciate my help please click on the icon below my post thumbs up.