Similar Questions

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) How can I complain formally partner DELL and DELL customer service?

  I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?

  Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.

  Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(

  Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.

  Hi elarousya,

  Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.

  http://en.community.Dell.com/support-forums/customercare/

  You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.

  http://en.community.Dell.com/members/dell_2d00_lorna-m

• DELL CUSTOMER SERVICE DECLINED TO SET VIDEO_TDR_FAILURE

  I called customer service to ask questions on potentially to replace my laptop (new) due to recurring BSOD due to errors such as 'video_tdr_error' and 'video_scheduler_internal_error '. I have tried all possible troubleshooting technical or fix suggested and they all failed. I called Dell customer support number, and after talking with several technicians from several ministries, subsequently has been rerouted to French software. After activation of the remote control of my laptop, Alphonse (my touch software support) ran some scans, discovered the problem (a problem related to ngdms64.sys) and then told me that she could not fix the problem, unless I bought a "warranty hardware and software" which would be the last three years and six months and would cost me $347,00. If anyone else has experienced this? I can't find any evidence of a software warranty option in the Dell website or their warranty policy. Why? What is going on?

  Read the post from RajithR on August 5, 2015, in this thread on the forum of Microsoft.

  You may need to reinstall the Intel graphics driver. You do not include the exact phone model or version of Windows, but you can find the video drivers by choosing your model right here and the version of Windows on the next screen.

• (Redirected) Dell customer service is no longer available to help me - very bad

  I have problem in my computer dell laptop. I tried several times to talk with the service the customer, but unfortunately no body is available to help me. I sent my laptop in the center of service mentioned on the website but still no response after 3 weeks. Please share the phone numbers to contact directly to the company. Thank you

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (redirect) dell customer service

  I bought 7 computers dell over the last 10 years. not a big client, but had a very simple question to be answered by technical support and told me I could spend $ 250 or forget it. I told them that I will never buy another dell product as long as I live and has learned to lose big. Not in these exact words. The guy wouldn't put me with a Manager. I'm now an enemy of dell.

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) Quite upset with dell customer service

  So I bought a dell inspiron 7720 last February and I must say that I was very happy with the product while he was working. Not 4 months after my purchase, my laptop broke due to a faulty motherboard or something and after nearly 2 weeks on the phone with dell, I finally got one it shipped to get fixed and only he got back and the operating state after a month to a month and a half. I quite understand in the first place, knowing that these things happen. Now about 6 months later I was playing a game, just the laptop, died on me out of nowhere. Now my laptop responds at all, can't activate it. I have no sign of life when I hit the power button. Also when I plug in my power cord light is blue, but as soon as I that plug into my laptop my charger led turns off again and I get nothing from it. After being tossed back around between people at dell, I am still nowhere because I told me that my warranty has expired (do not take into account the month and a half it took to get my laptop working again that would put me in my time of warranty) and I keep getting hung up when trying to contact customer support for people having expired guarantees. So I want to come is that I'm really angry that, in the space of 10 months, my laptop has broken twice (keeping in mind that I treat my laptop like a baby) and I had a horrible time trying to get help fixing it. It makes me feel that dell doesn't bother the many problems to which I have with their products (within a year) after they had my money. So now it seems that I have no other choice than spending more money on what is essentially a laptop pretty new.

  I write this to 1, event on the multitude of issues I had with my product dell and the customer support less useful that I received and 2, I was hopping someone could tell me what could be wrong with my laptop and how can I fix this (because I absolutely need fixed for the April 7).

  Again, here is my problems with the laptop: dell inspiron 7720

  -stop while playing a game (worked very well in advance)

  -l' laptop does not respond when I push the power button

  -the charger seems to be working fine, blue light turns on when I plug it but turns off as soon as I plug it into the laptop

  Thank you for future assistance, and I look forward to your response.

  DOM

  Best of this post in the Customer Care Forum, here:
     
  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
       
  Bev.

• (Redirected) Problems with Dell customer service

  I called Dell support 4 times today and each instance when the person could not answer my question, the appeal suddenly of 'let down '. At first, I thought it was a problem of transfer, but after 4 calls, I wonder what is happening. All the world is facing this problem?

  I used to be user of Dell, passed to another manufacturer because of the inefficiency of the Dell support and I have 5 computers from them, still happy with them. The XPS one appeared attractive and I bought it I was wondering if the Dell technical support improved. Unfortunaly, I receive useless answers, or calls are down :-)

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Someone from management can help me! Feel disappointed to Dell customer service.

  I hope that someone from management can help me. Support guys just simply useless. I spend more than 4 hours on the phone one day.

  I live in Toronto, in the Canada. I would like to buy Server United States and sheep in San Jose, California. It is indeed expensive equipment - more than 6000 USD. With Dell's online system, I can't put my Canadian billing address. I asked the support of aid. But they put the two even - answer or address same as billing or billing address shipping address delivery to the France. Or move to another department or hang up the phone. After seven days of travel front and rear, they canceled the order, saying that we have not received the payment.

  I would not be qualified someone help me? I had the feeling that Dell does not take money from me without explaining the reason.

  I called Dell Canada. Dell Canada they would not discuss the issue, saying that they do not sheep servers in the USA and are unwilling to discuss further. If I understand correctly they reside in India and were afraid to discuss the situation.

  Unfortunately I promised my client to have Dell server as a host for our project, otherwise I already bought HP Server.

  Help, please!

  
  

• DELL INSPIRON N4010 WEBCAM QUESTIONS: PLEASE HELP... DELL CUSTOMER... AND ANYONE WHO HAS KNOWLEDGE REGARDING MY PROBLEMS...

  I have a Dell Inspiron N4010. Configuration: 1st generation i5 processor with windows 7 home basic 64-bit.

  3 months after the purchase of my laptop, I have updated my Dell webcam central through the applications update service... Shortly after the update, my integrated webcam has started to show problems.

  DESCRIPTION OF THE PROBLEM:

  Shortly after the update of my installed factory Dell webcam central, my integrated webcam has begun to show the problem. webcam was able to start with any application such as Skype or dell central webcam himself. Instead, webcam LED flashes for flicker of a second, and then goes away without any streaming video.  Trying to open it, an error message is displayed: "your webcam can be used by another application. Close the application to launch streaming video".» Initially, the problem was temporary, that is occasionally the webcam began video streaming without any problem, but as the time passed, webcam stopped working almost completely.

  TRIED SOLUTIONS:

  I tried all the solutions mentioned below:

  • I uninstalled the Dell webcam software and reinstalled with the version installed in the factory, supplied on CD with laptop. Uninstalled the webcam via the Device Manager and reinstalled, but without success.
  • I heard that there is a conflict between the Dell face recognition software and dell webcam central. So, I uninstalled the dell face recognition software. After that, the webcam worked for a few days, and there still rebooted problem.
  • I went through various forums online, dell community, customer service, etc. and everything suggested tried but without success. I heard several times that this is not a hardware fault but driver error. Even in a few forums, its says that Creative Technology Limited have not been able to supply webcam drivers compatible with windows 7 64-bit.
  • I even did factory restore my laptop twice, but could not do my webcam works.
  • Then, I decided to format my system and installed windows7 again with the disc that came with my laptop. During this process, I have kept the recovery drive and the untouched OEM disk untouched. I have reinstalled all the drivers in such order as advised by Dell. Despite puts everything in order, I couldn't do my built-in webcam work. More... now I can't even access the Dell factory restore option despite the fact that my recovery disk is intact and it is to have all the files into it!
  • I tried the utility dell online Diagnostics. He could not detect any error webcam!
  • Few days back, I used the dell startup screen diagnostic utility and scanned the built-in webcam to find errors, and my webcam failed in all tests! Here are the screenshots of the tests:

  

  

  

  

  

  

  

  

  

  

  

  

  

  

  I GUESS I GAVE ENOUGH INFORMATION THAT CAN HELP TO DIAGNOSE THE PROBLEM WITH MY DELL INTEGRATED WEBCAM... I ASKED DELL CUSTOMER SERVICE TO HELP ME SOLVE MY PROBLEM OF WEBCAM... AND ALSO THE FACTORY RESTORE INACCESSIBILITY PROBLEM... PLEASE HELP ME...

  AFTER AN ENTIRE WEEK OF UNINSTALLING - REINSTALLING VARIOUS DRIVERS & SOFTWARE FOUND IN THESE FORUMS, SUGGESTIONS INCLUDING REINSTALLING WINDOWS FROM DELL DATA SECURE BACKUP.  THIS IS WHAT I LEARNED.

  My problem was. No supported webcam not connected when I ran dell webcam central. No program could access the webcam. Device Manager showed SPECIFIC DEVICE. Camera suddenly stopped working! I had a little more hair when this problem started.

  I have Inspiron N4010 windows 7 Home premium. Are the drivers for the webcam in windows 7, there is no separate drivers available anywhere. with the exception of some XPS models.

  A post in these forums suggests to abolish the plastic around the display bezel. It's simple. Just carefully go around and remove. It is clipped without screws on my system. This gives access to the webcam hardware. I got dell webcam central on-board. (showing no supported webcam connected!). Gently, I tried to disconnect the connector of the webcam. My intention was to disconnect and reconnect. I barely touched and the fire came and windows immediately started to install device drivers. A beep and an icon in the notification bar popped up. A few minutes, I saw my beautiful mug on the screen to my absolute delight.

  Guys, if you have a problem where Device Manager does not recognize your webcam for most probably, this is a hardware problem. The small rectangular plate on which is mounted the webcam is not properly secured by DEll. It is a DESIGN PROBLEM. The Board is located in place on two small round plastic holders without any screws. It can move easily. The bezel plastic when it is installed itself that holds it in place, but not very effective. When you open and close the lid of the screen, especially if you are taking in the middle where the camera you finally loose connector. That's why some messages will tell you what they camera has stopped working suddenly and then started working by himself all of a sudden. When I put the bezel plastic, it snaps into place, I was able to move the camera, and it stopped working again. A little gentle jiggle got running again and its been since.

  It does not matter what version of central webcam you have in windows 7. It runs on windows Vista service pack 2 compatibility mode. (Find WEBCAMDELL2. EXE file under programs x 86-dellwebcam-dellwebcam Central-dell webcam central. Right-click on the file name. Select Properties. Select the Compatibility tab and run this program in compatibility select windows vista service pack 2).

  If in your case even though there might be a software problem. always try this simple 2 minute solution b4 safe spending frustrating days find the drivers and software. Hope this post helps someone. May work on other systems too! Good luck! and thank you to the guy who led me down this path and misery!

• Dell has the worst customer service!

  Most of the software companies / work hard to make a good impression on the computer science majors at the University. Reference left Dell dropped the ball with my son. I bought my major computer science son top of the dell XPS 15 line computer and added 3 years for a $400 premium support. Last semester so that the computer is under warranty the laptop would experience a Mouse/touchpad freeze when tilted 10 degrees on one side. My son was busy with his studies and not not told me about this, but got Saturday last Summa * Laude honors program. He bought his computer dell laptop home and told me about the issue. I called dell technical support who said the laptop was a few months out of warranty and we were ourselves. I called several times and transferred several times and finally reached the climbing Department. Bottom line was dell cares more about profits than to make a good impression on a new computer systems hired prior to obtaining by a 14 b American company analyst. If it was me I would have made an exception and let a new researcher in computer science with a good impression of dell instead of burning all the bridges and leaving an aftertaste when my son or I (a computer scientist of 27 years) think of dell. The problem is a hardware and probably because of the bad workmanship. Be aware and avoid especially the service dell customer who cares about the customer and dell.

  Hello!  Reference Dell is generally good with their guarantees as most computer companies, especially after 3 years. You can talk with Dell - Robert P. here and see if there's anything he can do to help.

• (Redirected) DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  MISSING MY ORDER AND 6 CABLES HOURS TAKE WITH PEOPLE WHO COULD NOT EVEN SPEAK ENGLISH, TRYING TO GET THEM.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• complaints - HP CUSTOMER SERVICE IS INEPT AND BORDERLINE INTENTIONAL in THEIR INCOMPETENCE

  I bought an Envy mi office at end of 2014 Feb 27 ".  I've been infected will malware2 weeks and of course HP won't send you to 10 cent DVD so that you can reinstall the OS.  They want you to rely on the use of the recovery partition, which btw is one of the first things that infected so that there is persistence of malware, but it is neither here not there.  10/03/14 I called HP customer service who is somewhere in the Middle East and spent 45 minutes on the phone have transferred around until finally I had to short and just say "I need a new DVD with Windows 8, YOU UNDERSTAND?"  Finally got a woman in a tone "I'll do you a favor," saying that she will send me a disk free of charge and 1 day provides $ 27 in taxes and the cost of shipping software, I already bought a license for.

  3/11 is delivered without disc, but I think it was late in the day the 10 when I called for the benefit of the doubt, I'll wait until tomorrow.

  3/12 does not come I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be shipped tomorrow.

  3/13 does not come I call spend 50 minutes on the phone transferred, transferred,  Then I told myself that it was not delivered because I did not pay for it.  Really? ! ? ! ?  They changed their tone when I said that I had a confirmation email with costs and expected ship dates... then it becomes again the familiar... sir we will raise it (whatever that means) and it will be shipped tomorrow.

  3/14 is not I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be delivered today, you'll get it Saturday (not yet sure if FedEx not Sats, but ok, I'll wait)

  3/17 STILL NOT HERE.  I call customer support waiting for 20 minutes before all the choice.  Spend 40 minutes on the phone and even to give my ticket number, she cannot say and can't find the agent out by calling or by looking at his computer whether or not he even DELIVERED and she tried to pass off as "we only tech support.  I hung up at this stage.

  If I connect to my page "Check your status" it still has not changed since delivery was estimated at the 12th.  I have always informed people in the past to avoid HP because of their history of poor quality.  However, in the spirit of the 2nd chances I bought this expensive computer AND THE SOFTWARE THAT GOES WITH IT.  The computer has been great.  I've sung his praises.  HP, I want to cuss and scream, but he won't do anything good.  You have the ABSOLUTE worst customer service I have ever dealt with.  As a CISSP I delt with / do deal with countless companies providers and end-user-oriented... Dell, Nortel/Avaya, D Link, ZyXEL, Cisco, Juniper, the list is endless.  You people seem to be incompentent and it seems as if you're trying to make it so difficult that you just hope that I go.  I can't express in words it's terrible experience this has been for me as a consumer, the money I spent on the product, the time I spent literally hours on the phone with the guy, while I lost, time and cost you hours of time to the CS (lol hardly) representatives are not doing their job , and now the time I'll sink into hashtags twitter for HP haters, forum messages to stick this bad press very general and assignment, you will get me to my personal and professional classmates.

  Hi @millerl ,

  I have sent an escalation for your question and check your private message from an employee of HP to reach out for you.

  Best,

  Russ

• (Redirected) Warranty and worst Customer Service

  I have a dell inspiron 5755. Recently, the computer stopped recognizing the charger dell charger and will not charge the battery.  I verified that it is a bad charger and nothing wrong with my laptop.  I called the technical support and all first they told me that I had to upgrade the bios, but since the battery was less than 10%, I have to send my laptop while they could upgrade the bios.  I refused, declaring that I just need a charger and was informed that they would not send me a charger and I had to send my laptop.  I spoke with a supervisor who then told me that I had to drop it because my laptop was bad and I need to update the bios.  I told her that there is nothing wrong with my laptop. This is the cord. and I checked it.  He told me that they would not send me a charger I would need to drop it. I asked to talk to his boss and he said that was not a boss. He said he signed his own payslip.  I asked to speak to the customer service and he refused to transfer me to a first time indicating that they couldn't help me.  Again, I asked and he transferred me somewhere that has been closed.

  A few days later I received a call from customer support and I explained what had happened and told me he would send me a.  After several times being on hold and 45 minutes... He then informed me that the power supply is not covered by my warranty and they will send me one but I have to pay for it.  This was the worst experience I've ever had with a computer manufacturer.  I will never buy another Dell.

  Hi jjones0313,

  Please this post in our forum to help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• (Redirected) Disappointed by the customer service

  I bought a laptop computer XPS 15 in the second week of November. I ran into some technical issues with the laptop, so I started the laptop for a full refund back on 24 November. The sales department guy said I should get the return of 15 working days or 31 days. It has been more than 31 days and I don't have my money. I spoke with five representatives since I asked back. Whenever I had to hold for an hour in the queue and I don't have a straight answer from any of them. The last time when I tried to reach the Department of sales, they was just put on hold and simply disconnected the call after a few minutes. they did not give a call back. Here is the list of people I talked to (these are the only people registered in the State of the application)

  1 November 24, 2015 23:17 (GMT) Insider NELSON telephone customer contact.

  This guy is the one who said, it will take 15 days working days/31 of repayment schedule

  2 December-21, 2015 18:14 (GMT) REX Customer initiated telephone contacts.

  This guy has said that he did not find the status of refund and he said it would be the transfer of the call to its "superior", but instead transferred to some dell desktop service

  3 December 21, 2015 19:30 (GMT) initiated IJAZ telephone customer contact.

  This guy said he introduced a special form that would refund my money in 3 working days

  4 December-25, 2015 (the guy does not connect me on demand)

  He said that I would get a refund on my account by January 3, 2015.

  5 January 4,2016 (Kevin/Kelvin)

  Put hold me and disconnected the call after a few minutes.

  I don't know if I will return the money.

  Application #: 920656643

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.