said ptinter ink receptacles are damaged or missing & they are not missing or damaged

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  Hello sharonc41,
  Welcome to the HP Forums.
  
  It seems that after getting a paper jam error set, you now encounter a cartridge missing error on your Officejet 8500 a. I will do my best to help you with this question.
  
  "The following document may be useful to resolve the"missing cartridge"error: an error ' ink cartridge appears to be missing or corrupt" Message appears on the printer control panel.
  
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  Thanks for posting on the HP Forums.

• OfficeJet 6700 new Premium of evil with the ink cartridges... message arrives they are damaged

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• Ink cartridge problem C310a: the following ink cartridge appears to be missing or damaged.

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  Hi there JanePr, welcome to the Forums!

  I understand that you see an error message on your Photosmart C310a on the ink cartridge is missing or damaged. The print head may have a problem that could trigger this error. I have a troubleshooting guide that I recommend that follow you, however, if you have already tried no steps, ignore them, as the replacement of the cartridge.

  Guide to link: http://support.hp.com/us-en/document/c02255339

  If you follow the steps and the question remains, I would recommend then call HP Technical Support to see other options for you. If you call in North America, the number is 1-800-474-6836 and for all
  other regions, click here:
  http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

  Take care