scan doc feeder perpendicular black strip.

My HP Officejet Pro 8630 scans a black band perpendicular Sun BUT only in the doc feeder.  The band is not physically printed on the document when it is scanned.  Charger doc copy perfectly, and scanning flat is perfect.  How can I fix it?  Hope I just clean something.  Curious to know why the driver alone doc - it is not a scanner separated is - this?

Hello and welcome to the HP support community!

A black band that appears when the upper tray is used is often due to a tiny grain of dirt or paper that is stuck in the narrow window that is right outside the window flat.  The scanner, camera itself parks in this slot, while the paper feeds past.

Look for the band to the edge of the bucket.  Use canned air to blow everything that can be stuck there.

I had this case with my HP AIO printer before and found the answer here on the Forum!

WyreNut

Tags: HP Printers

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